ADASS spring conferenceADASS spring conference

April 2010April 2010

Barry QuirkBarry Quirk

CE Lewisham LBCE Lewisham LB

LEADERSHIP LEADERSHIP AND TOTAL AND TOTAL

PLACEPLACE

leadership …leadership …

•connecting people to purposeconnecting people to purpose

managerial intellect and emotional managerial intellect and emotional labourlabour

strategies & plansstrategies & plans

structuresstructures

programmesprogrammes

projectsprojects

products & servicesproducts & services

activitiesactivities

deliverablesdeliverables

outputsoutputs

ambitionsambitions

relationshipsrelationships

hopes & fearshopes & fears

dynamismdynamism

the act of becomingthe act of becoming

the craft of workthe craft of work

confidenceconfidence

pridepride

hardwarehardware softwaresoftware

route to route to recovery & recovery & renewalrenewal

route to route to recovery & recovery & renewalrenewal

irrelevance and irrelevance and deathdeath

irrelevance and irrelevance and deathdeath

the the grasping for grasping for salvationsalvation

the the grasping for grasping for salvationsalvation

the the collective collective

denial of risk denial of risk and periland peril

the the collective collective

denial of risk denial of risk and periland peril

the undisciplined the undisciplined pursuit of morepursuit of more

the undisciplined the undisciplined pursuit of morepursuit of more

Collins J (2009) Collins J (2009) How the Mighty FallHow the Mighty Fall, New York, Random House, New York, Random House

the the hubris hubris born of born of successsuccess

the the hubris hubris born of born of successsuccess

how organisations failhow organisations fail

two ice cream two ice cream salesmen on a beachsalesmen on a beach

A B C D E

liquid needs …liquid needs …

•porous places, permeable servicesporous places, permeable services

•journeys & pathways: journeys & pathways:

•daily, weekly, annual and life-daily, weekly, annual and life-cycle journeyscycle journeys

•service user pathwaysservice user pathways

•overlapping jurisdictions and the overlapping jurisdictions and the institutional kaleidoscopeinstitutional kaleidoscope

•GAPSGAPS: stress is on missed needs and improved effectiveness; : stress is on missed needs and improved effectiveness; can result in increasing overall costscan result in increasing overall costs

•OVERLAPSOVERLAPS: stress is on duplicated effort, resources and : stress is on duplicated effort, resources and improved efficiency; can result in lowering overall costsimproved efficiency; can result in lowering overall costs

overlaps not gapsoverlaps not gaps

gaps and gaps and overlaps can overlaps can exist exist between between policies, policies, services, services, activities and activities and service usersservice users

causal model of changecausal model of change

organisational organisational capability and capability and management management practices practices

resource inputs resource inputs & policy & policy

instrumentsinstruments

service standards service standards & outputs& outputs

presumption -presumption - positive returns to positive returns to scale on inputs? scale on inputs?

services – libraries, youth services

problems – literacy, youth crime

resource inputs resource inputs & policy & policy

instrumentsinstruments

outcomes and outcomes and social resultssocial resultsbehaviour: its

constraints and capacity to

change

presumption –presumption – professional policies professional policies

can positively can positively influence behaviourinfluence behaviour

overlaps in overlaps in service service designdesign

overlaps in overlaps in organisational organisational

designdesign

framing our focusframing our focus

a servicea service

opportunities opportunities for reducing for reducing

costscosts

a social problema social problem

reducing re-offending

Adult social care & PCT

Assets & energy

worklessness teenage

pregnancy

issue being tackled has the issue being tackled has the attribute of attribute of

police police 600600

wardens wardens PCSOs PCSOs

120120

CPS CPS 3030

courtscourts probation probation 6060

prevent & divertprevent & divert detect & bring to justicedetect & bring to justice convict & rehabilitateconvict & rehabilitate

prisonsprisons

frozen costs …frozen costs …•service costs are frozen in the design of service costs are frozen in the design of delivery: facilities, assets, etcdelivery: facilities, assets, etc

•institutional costs, whole service costs, institutional costs, whole service costs, transactions costs, unit costs, activity based transactions costs, unit costs, activity based costscosts

•example of criminal justice systemexample of criminal justice system

changing while saving changing while saving •Rayner > Ibbs > Rayner > Ibbs > “modernisation”“modernisation” > Gershon > > Gershon > BichardBichard

•3% (cash/non-cash) rises to 7% real cash3% (cash/non-cash) rises to 7% real cash

•Council with GRF of £250m is facing cost Council with GRF of £250m is facing cost reduction of some £45-£60m over 3 yrsreduction of some £45-£60m over 3 yrs

•it’s easy to change while growingit’s easy to change while growing

•by all means build new narrative but blend big by all means build new narrative but blend big changes with little changes - as grand strategies changes with little changes - as grand strategies can fail grandlycan fail grandly•Engels “2nd law of dialectics” is concerned with the, “passage of quantitative changes into qualitative changes” ???Engels “2nd law of dialectics” is concerned with the, “passage of quantitative changes into qualitative changes” ???

parts and wholesparts and wholes•to change a part – specialised thinking, to change a part – specialised thinking, reactive learning … analysis reactive learning … analysis

•to change a whole – systemic thinking, to change a whole – systemic thinking, deeper learning … synthesisdeeper learning … synthesis

•are we changing parts or whole?are we changing parts or whole?

•profound change of parts;organisations, or profound change of parts;organisations, or whole service systems?whole service systems?

•incremental AND transformational changeincremental AND transformational change

and Whitehall?and Whitehall?•silos and rainbows …silos and rainbows …

•high level officials grouphigh level officials group