London ADASS Dementia Awareness Event 2019

Increasing access to services

Bernie Flaherty Bi Borough Executive Director for Adult Social Care

and Health and London ADASS Dementia Lead

Welcome!

London ADASS Dementia Awareness Event 2019 2

Dementia is the biggest health and social care challenge facing London today.

There are 72,000 people across London living with dementia, and even more friends and family

affected by the condition.

Rates of dementia will rise sharply with the older population (over-65s) is set to nearly double in the

decade ahead.

The London Mayor’s agenda is for a city for all Londoners. He has pledged

his support and the public platform of City Hall for Dementia Friendly

London.

We need to mobilise a critical number of Dementia Friends by 2022, with a

legacy as a movement that can be sustained over time.

The ambition is to make London the first dementia-friendly capital city in

the world.

How are we doing?

Our pledges last year

1.

All Health and Wellbeing Boards across London to commit to being Dementia Friends including

Dementia Commissioners Network.

2. Have another conference a year after the last with increased

numbers of people with lived experience and their carers

3.

Consider how we could use technology to create digital

personas to assist in illustrating the life journey of a person

with dementia

London ADASS Dementia Awareness Event 2019 3

London ADASS Dementia Awareness Event 2019

Programme for the day

12:00 – Arrival and registration

13.00 – Welcome introduction

13.15 – Keynote address

13.40 – Coffee Break

13.50 – Breakout Session 1 A) Medical emergencies – LAS B) Fire Safety C) Working with the Police D)

Supporting Carers E) Transport

14.30 – Break

14.35 – Breakout Session 2.

15.20 – Coffee Break

15.30 – Feedback from breakout sessions

15.50 – Showcasing examples of best practice

16.00 – Pledges for Dementia Action Week

16.10 - Close

4

Martha and Arthur

London ADASS Dementia Awareness Event 2019 5

Accenture keynote presentation

London ADASS Dementia Awareness Event 2019 6

How can

AI STUDIOLIQUID

LONDON

JUNE 2018Laetitia.Cailleteau@accenture.com

help the aging populationlive happierand longer?

Copyright © 2018 Accenture London Liquid Studio All rights reserved.

ELDERLY CARE

PROBLEM

The elderly want to stay at home,

where the research suggests they are happierand their rate of deterioration is

reduced.The average care home fees are expected to rise by 3.9% from todays average of £900 per week to £3,535 by 2050. Most people need to sell their home to afford care.

30% of elderly people

admit speaking to less

than 1 person a day.

Loneliness has

become leading

cause of depression

for the 65+.

PEOPLE IN LATER LIFE ARE THE MOST UNCONNECTED DEMOGRAPHIC IN THE WORLD TODAY

The population over 75 is projected to double in the next 30 years.

Care homes are undergoing a funding crisis. Their numbers have been decreasing over the last 5 years. Care homes that are left have been struggling to find and retain staff, impacting the quality of care provided.

66% of older people think that there is poor standard of care for older people – either in care homes or their own homes.

Source: Age UK 2017, Telegraph

68% of older people agree that politicians see older people as a low priority.

Help people stay connected and active through Artificial Intelligence.

The Elderly Care pilot allows older people to make the most out of everyday. Created to complement real world care, it's helped serve older peoples' needs through the power of voice alone.

Mind – video calling, manage reminders, learn a language, listen to music

Body – activity tracking, exercise videos,manage medicines and health appointments

Home – manage simple banking, shopping lists and IoT devices

Ability to remotely support the elderly using a combination of video calling, insights and notification of their activities via a portal.

HOMECARE PROVIDES THE ABILITY FOR FAMILY & CARERS TO REMOTELY SUPPORT THE ELDERLY USING A COMBINATION OF VIDEO CONFERENCE AND INSIGHT OF THEIR ACTIVITIES VIA A PORTAL.

FAMILY & CARERS SUPPORTELDERLY CARE PILOT

IN THE NEWS…

Financial Times

Here’s looking at you, gran: the rise of

elder tech

HOMECARE

Machine Learning: Accenture Uses Artificial

Intelligence to Help the Elderly Better Navigate

Business Wire: Accenture Uses Artificial

Intelligence to Help the Elderly Better Navigate

Their Care and Improve Their Well-Being

Mobi Health News: Accenture's latest AI platform to

help seniors with loneliness wraps up pilot program

Home Health Care News: Alexa Pilot Explores

Benefits of Voice-Activated Home Health

Copyright © 2018 Accenture London Liquid Studio All rights reserved.

We ’ve received

overwhelming support

from the media over the

last year…

She makes me feel I’m not alone. (Andrew, 76)

Actually, it's almost like having

company. When you live on your own,

and there are dark nights, it's quite

nice (Hilary,81)

Like having a friend in the room to

speak to (Daphne, 73)

My wife has been joking that Alexa is almost part of the family! (Gurdial, 77)

It brings me more enjoymentfrom being at home (Tony, 79)

AGE UK

It’s a novel device I can make use of,

it will be a time-saver (Steve, 85)

The more I learn the more I

want to use it (Alan, 88)

When she [late wife] was alive, she kept the social diary; so, if people were coming to us, she would let me know every day. Now I have Alexa. (Steve, 85)

How does the platform &

services make you feel?

AFTER 12 MONTHS, WE ASKED HOME USERS:

78 yearsaverage age

20trial users

HANOVERCompleted a 20 weeks pilot

22residents

4Lodges

30% English10% European 10% West African 50% Afro Caribbean

20% 55-6565% 65-7510% 75-855% 85+

Nationalities Age Groups4 Hackney Estates

Cohen LodgeAverley CourtThirlmere HouseAppelton Court

Tech they had

10%100% 100% 90% 40%10%20 125

Tech provided with pilot

FEEDBACKS

Alexa genuinely saved my life when I came back from hospital,

it’s like I had a friend

to look after me.Chloe, Thirlemere

I’m not old enough for this

I wouldn’t want to pay extra for a fancy radio

It just doesn’t understand me

I’ve been using to remind me to lock my door and close my

windows, you see I don’t remember that usually and I live on the

ground floor. It helps me stay safe.Nigel, Thirlemere

It not really user friendly is it?

It’s helping me read more, you see, my eyes aren’t what they used to be…

Andy, Appleton

I just LOVE that it can

play me any song at any

time.Joe, Cohen

This Hanover event thing is

pretty ingenious really

Betty, Appelton

I haven’t spoke to my brother in 15 years, this might

actually help me do that again.

Maria, Appelton

This is helping me connect with

my autistic grand-daugther

Nigel, Thiremere

I really want to get to know it better for when I get older, I think it will really make a difference

then.

I wish there were more

announcements! Susan, Aveley

WE ASKED THE USERS…

What do you think of HomeCare?

I wish it did more, like allow me to book a

doctors appointment

Augusta, Cohen

DEMENTIA

Partnering with Dr. Justin Marley Dementia Specialist

• Personalised routines to help getting through the day including reminder of the date and year, activities planned for the day and recommendations, etc...

• Memory box to support reminiscence by showing previous experiences with images, stories, music and videos

• Alert relatives based on user-defined permissions• Voice control home security• Carers ability to set up reminders for users• Messaging capabilities for video call and texting via voice• Integrated to IoT services : external Calendar, Fitbit, GPS

enabled devices• Voice FAQs and local resources navigation

Dementia-specific Alexa skill

We want to empower people with dementia and their carers to feel confident, be independent, and remain socially connected – with simple & affordable access to the right care at the right time

FEEDBACKS9 people with early onset dementia 9 associated carers

People with dementia Carers

Summary Question Postive Neutral Negative Postive Neutral Negative

Do you have privacy concerns? 33% 22% 44% 63% 25% 13%

Would data erasure resolve privacy? 89% 11% 0% 89% 11% 0%

Is the Homecare concept useful? 100% 0% 0% 100% 0% 0%

Is it important to having human in the loop? 100% 0% 0% 100% 0% 0%

Would IoT data be helpful? 89% 0% 11% 100% 0% 0%

Would Steps & Activity Tracker be helpful 56% 33% 11% 78% 11% 11%

Would personalised routines be helpful? 100% 0% 0% 100% 0% 0%

Would receiving Picture from family be of value? 78% 22% 0% 78% 11% 11%

Would a voice shopping list capability be useful? 89% 11% 0% 100% 0% 0%

Would you value local events awareness capability?

67% 33% 0% 100% 0% 0%

Would perosnlaised Home Security check list be of use

89% 11% 0% 100% 0% 0%

Would appointments reminders be of use? 89% 11% 0% 100% 0% 0%

Would connecting to various Home Services be of value?

67% 22% 11% 89% 11% 0%

Would Banking services be useful? 44% 22% 33% 56% 22% 22%

Would the Music Mirrors be useful? 89% 11% 0% 100% 0% 0%

Would the Memory Box be of use? 89% 11% 0% 100% 0% 0%

Would carers recording be of use? 89% 11% 0% 100% 0% 0%

Would you find News useful? 78% 22% 0% 100% 0% 0%

Would voice calling and messaging help? 89% 11% 0% 100% 0% 0%

Would you value music and radio? 89% 0% 11% 100% 0% 0%

Would you want voice reminders and timers ? 89% 11% 0% 100% 0% 0%

If you are interested in taking part or helping with funding or deployment of the solution, please contact:

Laetitia Cailleteau : Laetitia.Cailleteau@Accenture.com

Dr Justin Marley :

justinmarley@nhs.net

Copyright © 2018 Accenture. All rights reserved.

THEFUTURE IS

NOW

Session A: Supporting medical emergencies in the community - facilitated by Julie Carpenter,

London Ambulance Service

Session B: Fire safety - facilitated by Beverley Higgins, Community Safety Policy Officer,

London Fire Brigade

Session C: Working with the police - facilitated by Sergeant Liz Symmonds, Metropolitan Police

Service

Session D: Supporting carers - facilitated by Dementia Carers Count

Session E: Transport - facilitated by tbc

Breakout sessions 1 and 2

London ADASS Dementia Awareness Event 2019 7

(To be added during breaks)

Breakout sessions feedback

London ADASS Dementia Awareness Event 2019 8

Showcasing Best Practice

London ADASS Dementia Awareness Event 2019 9

Angelika Welzel – Connolly

Dementia Action co-ordinator

Royal Borough of Greenwich

Pledges

London ADASS Dementia Awareness Event 2019

Next steps

And thank you!

London ADASS Dementia Awareness Event 2019 10