CentralAuthentication

Workgroup Update

The Business Problem

• Hotels lack the ability to efficiently manage Wi-Fi across disparate networks and deliver a consistent guest Wi-Fi experience across multiple properties, providers, and devices.

• The result? Customer disloyalty, complex support requirements, and inability for brands to leverage Wi-Fi for long-term business needs.

What is Central Authentication?

• Technology that enables hotels to securely grant guests access to the Wi-Fi network from one centralized point by verifying login credentials.

• Centralized• Secure• Scalable

Why is this so hard?

CreditCard SocialPMS LoyaltyCRM

GuestNetwork

Third-partySystems

ISPRouter

Firewall Gateway WirelessLAN

InternetCarriers

Workgroup Process

Documentneedsthrough

usecases

Evaluateexistingsolutionsandidentifygaps

Proposesolutionstoaddressgaps

Needs to Address

1.Centralize Wi-Fi operations across multiple properties 2.Automatic authentication across all properties in a brand3.Frictionless and user-friendly Wi-Fi onboarding4.Secure access and communication 5.Actionable analytics and real-time reports6.Roaming with third party partners7. Increased mobile application usage

Objectives + Timeline

April• Detaileddescriptionsofbusinessneedsandusecases

September• Frameworkthatmatchestechnologiestoneeds

• Checklistorwikiofquestionsforpotentialsolutionprovider

December• Identificationofexistinggaps• Definerequirementsforsolutions

Completed

• Use Cases• Technology Overview and Feature Matrix• Flow Diagram

Highlights

• Very well attended workgroup meeting and breakout sessions at HT-Next in April• Brand Awareness and Consistency• Business Intelligence and Analytics• Security, Operations and Support of the network

(Thank You Charly Tomkys!)

• Hospitality Upgrade article by workgroup members Cathy Zatloukal, Dayna Kully and Diane Estner

Flow Diagram

What We’ve Learned

• Hoteliers want to engage with the “non-sleeping” guest• Hotspot 2.0R2 is not yet widespread• There are two flavors of CA:

1. Hotspot 2.o (Passpoint)2. Legacy

• There is not a technology gap… solutions exist.

Deliverable #1: Business Considerations• Marketing/Branding• Reduced support load• Roaming• Negating bad reviews coming from *not* doing CA

Deliverable #2: Security Considerations• Encrypted Wi-Fi• PII

Deliverable #3: Core Documentation

• Technical• Key criteria that can be used to evaluate a Central

Authentication solution

• Business Value • Allow advocates to adequately describe the business value and

benefits of a CA solution.

Documentation

• Dropbox: https://goo.gl/mm1wdn• Wiki: http://www.htng.org/cawiki67

Demo Hotspot 2.0 (Passpoint)

• https://htng.enterpriseauth.com/