6 Insights from HDI Conference - #HDIconf
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Transcript of 6 Insights from HDI Conference - #HDIconf
![Page 1: 6 Insights from HDI Conference - #HDIconf](https://reader030.fdocuments.in/reader030/viewer/2022020314/589c2b171a28ab65248b5f3b/html5/thumbnails/1.jpg)
6 FROMINSIGHTS
#HDIconf
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Enterprise Service Management is
Insight #1
REAL.
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Enterprise Service Management is
REAL.
Everyone’s already doing it, but just
don’t realize it.
Insight #1
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Employees are
DISCONNECTEDbusiness.thewith
Insight #2
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Employees are
DISCONNECTEDbusiness.thewith
And it is up to IT to fix it.
Insight #2
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is in.
GAMIFICATIONInsight #3
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is in.
GAMIFICATION
People enjoy gamification.work with
Insight #3
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Organizations think SELF SERVICEwrong.And
they doare mostly
Insight #4
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Organizations think SELF SERVICEwrong.And
they doare mostly
Most think FAQ much
organizationsdefines self service. more.soisIt
Insight #4
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People still struggle with self-service adoption
People still
SELF-SERVICEstruggle with
adoption.
Insight #5
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People still struggle with self-service adoption
People still
SELF-SERVICEstruggle with
adoption.
Poor design,requirements.poorly defined
Insight #5
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Insight #6
Don't just fix thetechnology.
![Page 13: 6 Insights from HDI Conference - #HDIconf](https://reader030.fdocuments.in/reader030/viewer/2022020314/589c2b171a28ab65248b5f3b/html5/thumbnails/13.jpg)
Insight #6
Help peoplecontinue work.
Don't just fix thetechnology.
![Page 14: 6 Insights from HDI Conference - #HDIconf](https://reader030.fdocuments.in/reader030/viewer/2022020314/589c2b171a28ab65248b5f3b/html5/thumbnails/14.jpg)
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