20/20 Business English leer-werkboek A2 niveau 1-2

20/20 Business English

20/20 Business English Leer-werkboek A2 sector Economie N1-2

Tekst

Joke LigtvoetHedwig Suurmeijer

Leer-werkboek A2 sector Econom

ie N1-2

Business English

Leer-werkboek A2sector Economie N1-2

2773_20_20 leerwerkboek A1-A2_omslag.indd 1 31-01-12 14:23


Leer-werkboek A2 sector Economie N1-2

Business English

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AuteursJoke LigtvoetHedwig Suurmeijer

EindredacteurPaul Evans, Amsterdam

VormgevingEnOf Ontwerp + communicatie, Utrecht

Beeldredactie en opmaakStudio Imago, Amersfoort

Omslagfotografiexxx

Fotografie binnenwerkxxx

IllustratiesRichard van der Pol

Website bij deze uitgavewww.2020english.nl

ThiemeMeulenhoff ontwikkelt leermiddelen voor primair onderwijs, voortgezet onderwijs, beroepsonderwijs en volwasseneneducatie en hoger onderwijs.

Meer informatie over ThiemeMeulenhoff en een overzicht van onze leermiddelen: www.thiememeulenhoff.nl of via onze klantenservice (088) 800 20 16.

ISBN 978 90 06 81459 0Eerste druk, eerste oplage, 2012© ThiemeMeulenhoff, Amersfoort, 2012

Alle rechten voorbehouden. Niets uit deze uitgave mag worden verveelvoudigd, opgeslagen in een geautomatiseerd gegevensbestand, of openbaar gemaakt, in enige vorm of op enige wijze, hetzij elektronisch, mechanisch, door fotokopieën, opnamen, of enig andere manier, zonder voorafgaande schriftelijke toestemming van de uitgever.

Voor zover het maken van kopieën uit deze uitgave is toegestaan op grond van artikel 16 Auteurswet j° het Besluit van 23 augustus 1985, Stbl., dient men de daarvoor wettelijk verschuldigde vergoedingen te voldoen aan Stichting Publicatie- en Reproductierechten Organisatie (PRO), Postbus 3060, 2130 KB Hoofddorp (www.stichting-pro.nl). Voor het overnemen van gedeelte(n) uit deze uitgave in bloemlezingen, readers en andere compilatiewerken (artikel 16 Auteurswet) dient men zich tot de uitgever te wenden. Voor meer informatie over het gebruik van muziek, film en het maken van kopieën in het onderwijs zie www.auteursrechtenonderwijs.nl.

De uitgever heeft ernaar gestreefd de auteursrechten te regelen volgens de wettelijke bepalingen. Degenen die desondanks menen zekere rechten te kunnen doen gelden, kunnen zich alsnog tot de uitgever wenden.

Deze uitgave is voorzien van het FSC-keurmerk. Dit betekent dat de bosbouw

voor het gebruikte papier op een verantwoorde wijze heeft plaatsgevonden.

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Voorwoord

Dit is het leer-werkboek A2 sector Economie van de methode 20/20 Business English voor niveau 1-2. Als je dit boek hebt doorgewerkt, ben je in staat om in je beroepspraktijk in het Engels te communiceren op het niveau dat bij je functie past. We behandelen onderwerpen uit de beroepspraktijk zoals zakelijke ontmoetingen, evenementen organiseren, op stage gaan, solliciteren, burgerschapszaken en een flink aantal andere beroepsgerelateerde onderwerpen.

Het is een leer-werkboek, dus je kunt alle oefeningen in het boek maken en uitschrijven. Veel oefeningen zul je alleen doen, maar er is ook groepswerk en soms werk je met zijn tweeën aan een opdracht. De docent is er om je te ondersteunen en dingen uit te leggen. Hij of zij heeft ook de uitwerkingen van de oefeningen. Aan het eind van elke unit is er een afsluiting in de vorm van een Case. Daarin kun je ‘bewijzen’ dat je de stof begrepen hebt en dat je weer een stap verder bent gekomen.

Op de website van 20/20 vind je extra oefenmateriaal. Dat is geordend per unit. Ook zul je de website soms nodig hebben om materiaal uit de units te vinden. Bijvoorbeeld een leestekst, een fimpje of een invulformulier. En je vindt er de belangrijkste woorden van de units.

De methode 20/20 Business English is bedoeld om zelfstandig leren en werken makkelijker te maken. Als je de aanwijzingen in dit boek volgt en de opdrachten goed uitvoert, zul je merken dat je een flink stuk vaardiger bent geworden in het Engels en dat je in veel situaties problemen zelf kunt oplossen.


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Gebruiksaanwijzing

De hoofdstukken in dit boek heten units. In een unit oefen je de vaardigheden Speaking interaction, Speaking, Reading, Writing en Listening. Daarnaast is er aandacht voor taalregels bij Language support en belangrijke woorden in de Personal word file, die je op de website onder Words and phrases kunt bijhouden.Aan het eind van elke unit vind je een samenvatting in de checklist en een afsluitende opdracht in de vorm van een Case.

Speaking interactionIn dit boek vind je veel oefeningen die je helpen een eenvoudig gesprek in het Engels te voeren over vertrouwde onderwerpen. Vaak vind je voorbeelden hiervan in de luisteroefeningen bij dit boek.

SpeakingIn dit onderdeel vind je opdrachten waarin je presentaties over verschillende zakelijke onderwerpen moet voorbereiden en houden.

ReadingDeze rubriek bevat leesteksten over dagelijkse onderwerpen. Je leert eenvoudige teksten te lezen en te begrijpen. Bij deze teksten horen verschillende opdrachten.

WritingElke unit heeft een praktische schrijfopdracht die je herkent uit de dagelijkse praktijk.

ListeningMet de vele luisteroefeningen oefen je je luistervaardigheid, vergroot je je woordenschat en hoor je een groot aantal voorbeeldgesprekken, die je zelf kunt gebruiken.

VocabularyHier kun je oefenen met woorden en uitdrukkingen die betrekking hebben op het thema van de unit.

Language supportHier vind je regels en tips om correct Engels te spreken en te schrijven. Op www.2020english.nl vind je alle regels en tips in één document overzichtelijk bij elkaar gezet onder de knop Documents.

Personal word fileHiermee kun je zelf een lijst van woorden aanmaken uit de voorafgaande unit. Zo kun je die nog eens goed oefenen. Ga daarvoor naar de website en kijk onder Words and phrases.

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ChecklistDit is een overzicht van wat je in de voorafgaande unit allemaal geleerd hebt.

CaseDe Case is de afsluitende oefening van een unit waarin je kunt toepassen wat je geleerd hebt. De Case bestaat uit een aantal taken, die je samen met een ander tot een goed einde moet brengen.

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Betekenis iconen

i Speaking interaction

p Speaking

r Reading

w Writing

l Listening

g Language support

g Ga naar www.2020english.nl of de aangegeven website.

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Inhoudsopgave

Unit 1 Meet & Greet 0

Case Introduce yourself 0

Unit 2 My company 0

Case How it works 0

Unit 3 Organising Events 0

Case Open day 0

Unit 4 Training on the job 0

Case Interview 0

Unit 5 Citizenship 0

Case Discussion 0

Unit 6 In the office 0

Case Sell, sell, sell 0

Unit 7 On the shop floor 0

Case Setting up a department store 0

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Unit 1

In this unit you will learn how to introduce yourself and others in business situations. Also, you will learn how to greet and welcome people that visit your company.

Meet & Greet

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Unit 1 Meet & Greet

r Reading

Exercise 1

Read the text and answer the questions. True or false?

If you have a new job, you will meet your colleagues in the first week. Of course, you will have to introduce yourself, and you will want to know who they are. Someone in the company will show you around. He or she will help you to find out who’s who. In your job you sometimes have to introduce people to each other. For instance, a visitor and a manager, or two customers who visit a trade fair.When you welcome visitors or customers you greet them in a polite and friendly way. First impressions are important. In some cases you will shake hands, in other cases you don’t have to. A receptionist in a large company does not have to shake hands with all the visitors. Always follow the ‘rules’ of your company.

true false1 In a new job you meet all your colleagues on the first day.2 Someone will help you to introduce yourself.3 Sometimes you introduce two strangers to each other.4 You only have to be friendly.5 You always have to shake hands.

n

n

n

n

n

n

n

n

n

n

Remember! Use your dictionary for words you don’t know. You will find the keywords from this unit at the end of the unit. The keywords are always in bold print.

Note: find the word file on the website and add your own words.

l Listening

Exercise 2

Listen to track 1 and repeat the following words. Look up the words you don’t know and write down their meaning (in Dutch).

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Unit 1 Meet & Greet

Job titles

Receptionist

Junior shop assistant

Sales manager

Administrative assistant

Secretary

Financial manager

Junior planner

Sales rep

Floor manager

Departments

Personnel

Finance/Accounting

Distribution

Men’s wear

Reception

Sports & Leisure

Sales

IT

Customer service

Did you know that most large department stores also have a head office? So you could have a job in the office or in one of the stores.


Exercise 3

Introduce yourself. You have a new job and you are meeting your colleagues. Choose a job title and a department from exercise 2. Write them down here:

Walk around the classroom and introduce yourself.

Example‘Hello, I’m Vince Bright. I am a junior sales assistant and I work in the sports and leisure department.’Or‘Good morning, my name is Suzanne Summers. I am an administrative assistant. I work in accounting.’

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Unit 1 Meet & Greet

Note: When someone introduces him/herself you say:Pleased to meet you, nice to meet you or how do you do?

g Language support

Personal pronouns

Meaning (examples)

Singular I (yourself) me

You (the person you’re speaking to) you

He my father; my husband; my boyfriend; a salesman, etc. him

She my mother; her sister; his girlfriend; the waitress, etc. her

It the table; the dog; the baby; my pen, etc. it

Plural We my mother and I; Vikash, Mohammed and I us

You you and your friends you

They the students in class 1B them

ExampleMy brother found my book. He gave it to me. Where are my CDs? They are on the floor.

Exercise 4

Fill in the correct personal pronoun

1 Where’s your book? ’s on the table.

2 I know your parents. live in Nieuwegein. I saw

at the market yesterday.

3 Matthijs and Mustafa, could please show some respect!

4 My husband and I got married last year. were given a lot of

presents, but most people gave money.

5 What’s your name? is Monica.

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Unit 1 Meet & Greet

l Listening

Exercise 5

At the head office, Joyce and Patrick meet for the first time.

Listen to track 2 and choose the correct answer.

1 Joyce and Patrick are standing near the

a photocopier

b lifts

c coffee machine

2 Patrick works in the

a sales department

b marketing department

c IT department

3 He is

a a junior

b a senior

c a manager

4 Peter Falks is

a Patrick’s boss

b Joyce’s boss

c sales manager

5 Joyce will spend most working hours

a inside the office

b outside the office

c working from home

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Unit 1 Meet & Greet


Exercise 6Things to say. Important phrases to learn and remember:

• Hi, my name is …• Good afternoon, I am …• Pleased to meet you• Nice to meet you• How do you do?• Where do you work?• I work in the … department• I am a … (job title)• See you soon• Have a nice day• Goodbye, hope to meet you again

g Language support

Simple Present

When?When something is a habit, a rule, a factWith words like: always, sometimes, never, ever, often, usually

How?

WorkI workYou workHe worksShe worksIt worksWe workYou workThey work

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Unit 1 Meet & Greet

Rules for he/she/it Example

Mostly verb + s work-works, know-knows, see-sees

ending s-sound or sh-sound

verb + es kiss-kisses, wish-wishes, watch-watches

ending o verb + es go-goes, do-does

ending vowel + y verb + s play-plays, say-says, buy-buys

ending consonant + y verb + y + ies carry-carries, fly-flies, try-tries

Example:The train leaves at 7.45 a.m.I always go to bed at 11.00 p.m.She often eats pizzas when she’s on holiday.

Exercise 7

Do you know all the forms of ‘be’ and ‘have’? Fill in the table below:

Be Have

I

You

He

She

g Language support

Exercise 8

Now, fill in the correct form of the verb:

1 Btissam (work) as a saleswoman in a

department store.

2 They (do) their homework every day, but

Maarten only (do) it on Sundays.

Be Have

It

We

You

They

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Unit 1 Meet & Greet

3 On weekdays my friend and I always (meet)

at the station at 8.00 a.m.

4 I can see you (be) very happy. So

(be) I.

5 Like most people, Andrea (go) to the dentist

twice a year.

6 The neighbour’s baby usually (cry) when

she (be) hungry.

7 If she (do) not want to do anything, she

(say) she

(have) a headache.

8 You (have) to write a letter of complaint to

the company.

9 Ahmed can help you, he often (write)

business letters.

10 I (know) that Tony usually

(watch) the BBC news.

Vocabulary

Exercise 9Jobs and departments

Make pairs. Who works where? A number of answers may be possible.

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Unit 1 Meet & Greet

Jobs Departments1

2

3

4

5

6

7

8

9

Receptionist

Junior shop assistant

Sales manager

Administrative assistant

Secretary

Financial manager

Junior planner

Sales rep

Floor manager

a

b

c

d

e

f

g

h

i

Personnel (office)

Finance/Accounting (office)

Distribution (office)

Men’s wear (store)

Reception desk (office)

Sports & Leisure (store)

Sales (office)

IT (office)

Customer service (store)

Bloop!When people meet they sometimes want to change from formal to informal speech. In Dutch we say: “Zullen we ‘jij’ zeggen” or “Zullen we tutoyeren?” A very important German politician visited the United States in the nineties. Of course, he met the president of the US. The German politician wanted to be informal and said: “You can say you to me.” What do you think went wrong? Discuss with your teacher.

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Unit 1 Meet & Greet

r Reading

Exercise 10 Getting aroundRead the text below.

Joyce is new to the company. She started work this morning. Peter Falks, her boss, is showing her around. He tells her where she can find the most important offices, the restaurant, the coffee machine, the copier, the toilets, etc. He also tells her about the safety regulations in case of a fire or other big problems. During the tour he introduces her to some of their colleagues. Some of their colleagues are not in the office today. She will meet them later in the week. At the end of the tour he takes her to her desk. Peter: ”Right Joyce, this is your desk. You will need a login code and password for your computer. Just call 1245 and IT will help you. There’s the phone. Your two tasks for this morning are to get your computer running and to read the telephone instructions. Take your time. I’ll see you later. And, if you have any questions, please come and find me. Good luck today!”

Exercise 11

Read the text again and fill in the blanks. Use:

find safety regulations copier office tour desk password telephone restaurant IT

1 Some of their colleagues are not in the .

2 Peter Falks gives her a of the company.

3 To use the Joyce has to read the instructions.

4 For lunch Joyce and Peter will go to the .

5 To use the computer Joyce needs a login code and a .

6 When there is a fire you follow the .

7 is the department that helps with computer matters.

8 If Joyce has questions she has to go and Peter Falks.

9 You use a to duplicate or copy documents.

10 When you work in an office you sit at a .

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Unit 1 Meet & Greet

l Listening

Exercise 12At the reception desk

Listen to track 3. Follow the dialogue and fill in the blanks.

1 Good morning, how may I you?

2 Come through madam, turn after the

barrier.

3 You will find a space on your right.

4 Good morning, I have an with Mrs Ötzal.

5 One moment please Ms Hasan, I’ll the

visitors list.

6 Please take a in the lobby.

7 Can I you something to drink?

8 Thank you, that’s very .

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Unit 1 Meet & Greet

g Language support

More prepositions

The prepositions ‘in’, ‘at’ and ‘on’ tell you where something is.But there are more situations in which you can use these prepositions. Look at the examples.

Preposition Example

In Her parents are farmers, they live in the country.It’s 10.30 now, and I want to see you again at 11.00, so I’ll see you in half an hour.You’re just in time to speak to Mr. Johnson, because he was about to leave.

At I finish work at the end of the day.At first I didn’t know where they kept the documents, but now I do.If you practise you could be good at English.Let’s meet at 8 p.m.The buying price was £ 34,-- and the selling price was £ 52, so we really sold at a profit.

On I’m glad you’re on time today, otherwise I would have had to expel you from school.In England people drive on the left (side of the road).Classes start on Monday.You can find many musicians on the streets of Utrecht.

There are many other prepositions. Look at the examples.

Preposition Example

By I often go to work by car. The building was designed by Mr. Architecture.By the end of the day we will have sold out of sunscreens.

To He’ll go to his manager to ask for instructions.Go to the right and you’ll find the restaurant straight in front of you.My colleague is going to Italy on holiday.

Of Those sandals are made of plastic.Thank you for your letter of 10 March last.You can be proud of your success.I’m afraid the chairs you ordered are out of stock.

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Unit 1 Meet & Greet

From Nowadays, people no longer work from nine till five.Natasha is from Russia.You have to file the documents from A to Z.

Next to The Ibis hotel is next to the post office, you can’t miss it.

Between You’re sitting in the middle, between Shilan and Rachida.My promotion is still a secret; don’t tell anyone, it’s between you and me.

For There’s a great demand for modern gadgets.Mr. Bean works for ´Luggage & Travel Ltd.´.Thank you for your letter of 10 March last.I´ve worked in this business for 5 years now.Don´t worry, I´ll wait for you.

In front of The bus station is usually in front of the railway station in most cities.

Opposite / across

You’ll find the hamburger restaurant across the street / on the opposite side of the street, but you’ll need to cross the road first.

Of course there are even more prepositions. You can use your (digital) dictionary if you are looking for a specific one or you can ask your teacher.

Exercise 13

Fill in the correct preposition:

1 Susan, could you put these files the box over

there, please?

2 It’s important that trainees arrive time,

i.e. 7.30 a.m.

3 He doesn’t understand English, he’s Turkey.

4 The President of the United States often travels plane.

5 Barbara, can you send this letter

Mrs. Bolton Toyota Cars, please?

6 You need to register the reception desk, when you first arrive.

7 If you need to go to the toilet, go the left.

8 Thank you your order

28 August last.

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Unit 1 Meet & Greet

9 Take the lift the second floor.

10 We will meet again an hour.

r Reading

Exercise 14The visitor’s form

Place: The head office of a large company with 25 department stores. This company’s visitor’s form could look like this:

Headoffice

Name visitor Appointment with

Appointment time

Arrival time

Signature Departure time

Signature

Arne Persson Mark Lofton (Marketing)

08:15 08:45 10:00

Madeline Saunders Jennifer Debs & Don Flinn (Personnel)

08:30 08:00 11:30

Indra Singh Kevin More (Sales)

09:45 09:44 10:30

Karima Hasan Julie Ötzal (Purchasing)

10:30 10:15 11:15

Giulia Amanti Henning Strauss (Finance)

12:30 12:15 13:45

Dirk Janssen Dolores Francis (General Manager)

15:00 14:50 17:30

Debbie Knowles Steven Arkin (PR)

16:00 15:55 16:05

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Unit 1 Meet & Greet

Study the form and answer the following questions.

1 Which appointment was a lunch meeting?2 Who was really late for his/her appointment?3 Who was only just on time?4 Whose appointment lasted for three hours?5 One person arrived but his/her meeting partner was not in the office. Who are these

two people?6 Which person had a job interview?7 Two people arrived 15 minutes early. Who?8 Who left after office hours?

1 2 3 4 5 6 7 8

Time, a.m. or p.m.?When making appointments it is important to know the difference between a.m. and p.m. All the hours between 00:00 (midnight) and 12:00 (noon) are called a.m.All the hours between 12:00 and 00:00 are called p.m. Or, even easier:Before 12:00 = a.m.After 12:00 = p.m.

When you use the 24-hour notation it is not really necessary to add a.m. or p.m. You can see that 13:30 is in the afternoon (p.m.) and 10:00 is in the morning (a.m.)In timetables, however, people do sometimes use them.

In normal speech people often do not use the 24-hour notation, but only the 12-hour notation. They may say: ‘I’ll meet you at three p.m.’ Now you know that this is in the afternoon.

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Unit 1 Meet & Greet

w Writing

Exercise 15

Fill in a.m. or p.m.

1 2

3

4

5

06:00 13:00 20:15 11:59 23:59

6 7

8

9

10

Six o’clock in the morning Eleven o’clock at night Four in the afternoon Ten fifteen in the morning Two o’clock in the morning


Exercise 16Finding your way in the office or in the shop. Important words and phrases to learn and remember:

• Excuse me, where can I find …• How do I get to …• Good afternoon, can you tell me the way to …• Hello/hi, do you know where I can find …• Just follow the signs saying ‘…’• Turn right/left at the …• It’s just behind the …• It’s on the first/second/third floor• It’s on the ground floor• It’s at the end of the aisle• Can you show me?• Follow me, I’ll show you the way• Take the lift to the second floor• Is there an escalator in this building?

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Unit 1 Meet & Greet


Exercise 17

Read the following dialogue. Practise this dialogue with a partner.

A Excuse me (1) sir, (2) where can I find the (3) toys department?B It’s (4) on the second floor, just behind (5) sportswear and fitness.A Is there a lift (6) in the store?B Yes there is, follow this (7) aisle to the end. You will find the lift (8) on your left.A Thank you.B You’re welcome.

Now replace the words in bold type. Act out the dialogue. Choose from the following:

(1) (2) (3) (4) (5) (6) (7) (8)

Madam where is copier over there the coffee machine

in the office

corridor on your right

Miss how do I get to

ladies’ room

on the ground floor

ladies’ wear

in the building

counter in front of you

Confused?For Americans and Canadians the first floor is the ground floor. For British and European speakers the first floor is not the ground floor, but one floor up. Maybe this will help:

Britain/Europe America/Canada

Top floor Top floor

Third floor

Fourth floor

Fifth floor

Fourth floor

Fifth floor

Sixth floor

Second floor Third floor

First floor Second floor

Ground floor Ground floor/first floor

Lift or elevator? In American English we say ‘elevator’; in British English we say ‘lift’.

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Unit 1 Meet & Greet


Exercise 18

Now work with your partner. Write down two dialogues and act them out. One in an office and one in a shop. Use the examples in exercises 16 and 17. Here are some suggestions:

a. You are looking for: the personnel department/coffee machine/shoe department/ office supplies/hair care products/finance department, etc.

b. You can find it: on the top floor/in the canteen/around the corner/in the basement/just behind you, etc.

Dialogue 1

Dialogue 2

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g Language support

Exercise 19Use of articles

Do you know when to use ‘a’ and ‘an’ in English? Fill in the blanks:

before a consonant sound

before a vowel sound

company

desk

meeting

university (j-sound)

appointment

i-pod

e-mail

hour (silent h)

Another article we use is ‘the’. Look at the following examples:

The receptionist receives visitors and makes telephone calls.‘Mrs. Tahiri, you can wait in the lobby, Mrs. Beans will be with you in a moment’.

But (no ‘the’):

Before most/last/next Most people drink coffee in the morning. Last year I went to Cornwall on holiday.Next week I have an appointment with Mr. Brown at 10 a.m.

Before means of transport (go by bus/train/plane/boat)

I go to school by train and by bus.My colleague often travels by plane, because it saves him a lot of time.

Before meals Breakfast is ready in the canteen at 7.30 a.m. Lunch will be served from 12.30 p.m. till 13.00 p.m.The note in the hotel said: “Dinner will be served from 18.30 p.m. to 19.30 p.m.”But: The dinner we had yesterday was superb, we had 5 courses!

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Unit 1 Meet & Greet

Before seasons (summer/ autumn/winter/spring)

In summer we usually go to Italy.But: I still remember the winter of 2009 when we had a very cold, icy and white landscape for a very long time.(Note: ‘the’ for a specific winter)

Before a profession that there is only one of

Who is president of the United States?Or also possibleWho is the president of the United States?

Before nouns with a general meaning

Because of the crisis, prices have gone up again.

There are a few more situations in which you don’t use ‘the’ (e.g. in expressions) but the examples mentioned above are the ones you may often come across.

Exercise 20

Fill in: a/an/the/...

1 I will meet you after lunch.

2 assistant should always be helpful.

3 Because of the risks the banks have taken, business is going badly.

4 With help of good dictionary you will find all

difficult words you don’t know.

5 Did you come by bus, sir? No, I came by taxi.

6 My brother is salesman at ‘Jack& Jones’.

7 next month my manager is going to Washington.

8 We will see you in hour.

9 best thing about the flight was dinner they served.

10 Now that you are in your training period it is unique opportunity for

you to show visitors around building.

11 Please, fill in form at reception desk so that we know who’s

staying.

12 She is Chairman of Board and wants to hear what everyone

has to say about our new business plan.

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13 last week I left the documents in manager’s office.

14 When you are in a big city, you would be better off taking underground.

15 Don’t worry, you will find a coffee machine in office.

r Reading

Exercise 21Introducing people to each other Read the text and look up the words you don’t know.

Add them to your personal word file under Words and phrases.

Benjamin is the Personnel Manager at FoodStoreInc., a chain of large supermarkets in Europe. Today he is welcoming ten new colleagues to the company. It is their first day. They are a bit nervous. First of all Benjamin introduces himself: “Good morning everyone. My name is Benjamin Young. I met most of you during your job interview. Today is your first day at FoodStoreInc. I would like to welcome you to our company.” Then he tells them all kinds of things about the company.

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After that he walks around the room and introduces people to each other. This is how:

Benjamin Hello Peter, nice to see you again. Please, let me introduce you to Jessy. She’s our new cashier. She will be working at one of the checkout counters.

Peter Hi Jessy, pleased to meet you.

Benjamin Kevin, this is Angelo. Angelo will be working in the non-food section.Kevin Hi Angelo, how do you do? I’m sure we will work together soon.Angelo Good to meet you, Kevin.

Benjamin Hi Georgina, let me introduce you to Fatima. She’s standing over there. Fatima, this is Georgina. She is your new assistant.

Fatima Hello Georgina, I’m a floor manager. I’m in the bread and pastry section. Welcome to FoodStoreInc.

Georgina Thank you Fatima. I can hardly wait; it’s all very exciting.

Benjamin Mr Panagoulis, allow me to introduce Mariken DeWaele. She’s from Belgium. Mariken, this is Leftis Panagoulis, he’s our general manager.

Mariken Pleased to meet you, sir.Panagoulis Pleased to meet you too, Mariken. I hope that you enjoy working with us.


Exercise 22

1 Act out the four dialogues from exercise 20 with two partners. Change roles.2 Read the dialogues from exercise 20 again. Underline the words/phrases used to

introduce people. The first one is Please, let me introduce you to Jessy.

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g Language support

Regular and irregular verbs

Regular verbs Irregular verbs

Regular verbs are verbs that do not change if things happened in the past. You just add –ed or –d.

Irregular verbs are verbs that do change if things happened in the past. In this unit you must study and remember these:

I work – I worked – I have workedWe paint – we painted – we have paintedYou live – you lived – you have livedIt happens – it happened – it has happened

Note:1) In British English we add an extra –l

or –r in:Travelled – cancelled – occurred – preferred

2) words ending in –y change to –ie:Cried – tried – denied

3) words ending in vowel+y have –ed added: Stayed – conveyed

Meet – met – met Know – knew – known Shake – shook – shaken Be – was/were – been Show – showed – shown Do – did – done See – saw – seen Stand – stood – stood Say – said – said Go – went – gone

Exercise 23

Circle the correct form. Look carefully: is it the past or the present?

1 Yesterday we work/worked in the meeting room all day.

2 When your guest arrived you shook/shaked his hand.

3 My boss cancelled/canceled the meeting because he was/were ill.

4 Last month we goed/went to a trade fair in Brighton.

5 I don’t know what happens/happened at that party last night.

6 My colleague cried/cryed because she lost her job.

7 He sayd/said that my work is very interesting.

8 Last year I meet/met him at a conference in Vienna.

9 You live/lived in the country when you were young?

10 He showed/shown me where I could find the copier and the coffee machine.

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Vocabulary

Exercise 24

Find the words.

R L E M D R K I M M A A L D P

L E C U W E S I E T S P E C A

K N C H G A S E D R E P Q O S

H N G E L A T A E V A O G P S

A O V E P I E M E R O I W I W

P S S I N T O L T L C N R E O

I R O G S T I M L M P T E R R

O E Z U S I E O J O N M G I D

I P P U R N T P N S C E A W V

L A C D T X A O O I G N N A U

Y N A P M O C Y R L S T A V I

A S S I S T A N T S I T M X Q

W E L C O M E Y R U O T P O R

C O F F E E M A C H I N E F B

T N M B E C U D O R T N I H M

APPOINTMENTASSISTANTCOFFEE MACHINECOLLEAGUECOMPANYCOPIERCUSTOMERSDEPARTMENTINTRODUCEMANAGERMEETINGPASSWORDPERSONNELPLEASEDPOLITERECEPTIONISTSALESTOURVISITORSWELCOME

g Language support

Plurals (more than one thing or person)

Singular Plural

General singular + s computermeeting

computersmeetings

Singular + es(ending s-sound or sh-sound)

matchbox

matchesboxes

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Singular Plural

Singular + es(ending o)

But:

potatotomatohero

pianophoto

potatoestomatoesheroes

pianosphotos

Singular y -> ies(ending consonant + y -> ies)

But:

secretary

x-raytoy

secretaries

x-raystoys

Singular ending f (e) -> ves

But: other words ending f + s Ending –ff + s

halfthiefwifeknifelifeshelfleafloaf-self

roofcliff

halvesthieveswiveskniveslivesshelvesleavesloaves-selves

roofscliffs

Change of sound manwomanchildfoottooth

menwomenchildrenfeetteeth

No change aircraftChinesemeansSwissworksseries

aircraftChinesemeansSwissworksseries

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Exercise 25

Fill in the correct plural.

1 How many (secretary) work at your company?

2 The (diary) of all our

(manager) are usually full of (appointment).

3 Our department’s personnel consists of eight

(man) and seven (woman).

4 It’s not very businesslike to bring your

(child) to work.

5 The Sales Manager does business with many

(country).

6 How many cardboard (box) do we have to

ship to Ireland?

7 You need to hand in two (photo) for your ID

when you join this company.

8 I ordered twelve (shelf) for my bookcase.

9 The trade company doesn’t have the

(means) to expand.

10 The (visitor) to the conference came from

different (branch).

l Listening

Exercise 26On the phone

Listen to track 4. It is a conversation between Roddy and Myra. You can read along if you like.

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(phone rings)Myra Good afternoon, this is Myra Evans, financial department.Roddy Hello Myra, this is Roddy Alvarez. I’m new to the company. I am a junior

marketing assistant and I am in room 278.Myra Hi Roddy, nice to speak to you. How can I help you?Roddy I understand I have to fill in some forms because I’m a new employee. Myra That’s correct, I will send you the forms that our department has for you. But that

is not all.Roddy Oh, what do you mean?Myra You will also need to call the personnel department; they have different forms to

fill in.Roddy I see. Who do I call in personnel?Myra Dial 2025. That’s Joel Biggelow. He’s the assistant personnel manager. He knows

what to send you.Roddy Thank you Myra, hope to meet you soon.Myra: I’ll probably see you at lunchtime. Bye for now.Roddy Bye.

l Listening

Exercise 27

Listen to track 4 again and answer the following questions with true/false.

true false1 Myra works in the financial department.2 Roddy is a junior sales assistant.3 He is in room 287.4 Roddy has to fill in some papers because he is leaving the company.5 Myra says he must also call the personnel department.6 She tells Roddy who to call.7 They will meet later at the coffee machine.

n

n

n

n

n

n

n

n

n

n

n

n

n

n

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r Reading

Exercise 28

Read the e-mail and answer the questions below.

[email protected]

20 June 2012

Roddy Alvarez [email protected]

forms to fill in

form_personal_details.pdf; declaration.docx

Dear Roddy,

Welcome to the company. I’d heard that you’d started work this morning. Following

our conversation on the phone I am sending you two documents. Please fill in the

PDF-form as soon as possible (today?). You can return it to me by mail. You have to

fill in the declaration form at the end of each month. We will pay your train or bus

fare. Make sure you attach the train/bus tickets and receipts.

I hope that you enjoy working here. If you have any questions you can always call

me on 2025.

Kind regards,

Joel Biggelow

Assistant personnel manager

Room 120

[email protected]

Extension 2025

Choose the best answer

1 Roddy and Joel

a saw each other earlier that day

b never spoke before

c spoke on the phone

2 Roddy has to

a fill in one document now

b fill in both documents right now

c fill in both documents at the end of the month

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3 The company will pay Roddy’s

a petrol because he drove by car

b public transport fare

c telephone costs

4 Joel’s room is (look at exercise 26 for Roddy’s room)

a one floor down

b one floor up

c on the same floor

w Writing

Exercise 29(if necessary use a dictionary!)

You are on holiday in your favourite country/city.Write a postcard to your colleagues in the Sales Department.Address: Jack&Jones, 16 Baker Street, London, 5WR U6V, UK

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Tell your colleagues:• where you are• what you are enjoying about your stay (3 things or more)• when you will see them• end your postcard with one or two kind words

w Writing

Exercise 30

Return an e-mail to Joel Biggelow.

In your e-mail you:• say what you think of your new job• say that you will return 1 (completed) document• ask two questions.

[email protected]

[email protected]

form_personal_details.pdf; declaration.docx

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Did you know that• First impressions are very important.• English speakers are very polite and use ‘please’ a lot.• English speakers use their first and family names to introduce themselves. They do not call themselves Mr or Mrs when they introduce themselves like the Dutch.• Italians and Germans are proud of their professional titles. Dr Benedetti and Prof Strauss want to be called by their titles.• ‘Meet & Greet’ is mostly used for celebs (celebrities). Did you ever go to a Meet & Greet?

Personal word file

Here you can find the keywords from this unit. You have also made your own word file on the website. Complete the list of meanings below. The first five have been done for you.

colleagues

introduce

company

customers

visitors

polite

friendly

receptionist

trade fair

department

job title

formal

informal

appointment

office

department store

people you work with

tell someone who you are

business or shop where people work

people who buy from you

people who visit the company

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Checklist

Tick the things you can do

■n I can introduce myself to a colleague.■n I can ask what someone’s job is.■n I can introduce people to each other.■n I can greet a visitor.■n I can ask the way to … ■n I can show/explain the way to …■n I can read and use a visitor’s form.■n I can understand most words about meeting and greeting.■n I can write a short informal text to colleagues, family or friends.

Case | Introduce yourself

This case rounds up unit 1. Follow the instructions step by step.

1 Decide where you work: in an office or in a shop. Choose a job title for yourself and a department where you work. Write them down here:

2 Write down three sentences to introduce yourself. Look at exercises 3 and 6 for help.

3 Choose 3 people in your class you want to meet. Write down their names.

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4 Walk around the room and find the first of these three people. Introduce yourself and ask him/her who she is and what she does. Do the same for the other two people. Write down their names, job titles and departments below.

Who Job title Department

5 Choose two of these people and introduce them to each other. Use two different ways of doing this.

Look at exercise 22. What did you say to introduce them?

6 Write a short post (= message) for your friends on Facebook or Hyves. Tell them about your colleagues.

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20/20 Business English leer-werkboek A2 niveau 1-2

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