Roger Wernette, Director, Houston The Gathering USA/INC SESSION I Putting the Service/Profit Chain to Work How did Jesus call the disciples to lead? It was through a discipleship style in which he

articulated that the “first should be last.” How would a leader, called to run an organization, lead and be both successful in task as well as in the “eyes” of Scripture. The discipleship process, in which one pours his life into the lives of few, and they, in turn, put their lives into others, is still a viable model for business and especially for the Church. We must, as the Church, call on each other to be servants as we disciple those who are working with and for us. It is also the only way to generate long-term success, no matter in which business the organization is involved.

The discussion will begin with the Service/Profit Chain as designed by James Heskett of Harvard and show how it can be applied to the Christian’s leadership style. Special consideration will be paid to the church environment.

SESSION IICreating a Productive Work EnvironmentMost management systems begin with the idea that a position is offered to a perspective employee, who then must perform in order to retain that job. Some believe that in order to draw better performance out

of an employee; management must use a forceful style of leadership. In truth, demand/control management does not produce long-term optimal performance. Real and lasting results come by improving the personal abilities of each employee through relationship and truthful feedback. A true leader is one whom is personally growing and challenging subordinates to do the same.

Through a discussion of the Five Laws of Personal Constraint™, we will discuss how to build a team that performs at its best. If a leader desires employees to be highly motivated and self-starting, it is a process that cannot be skipped.

Paul Haydel, Director Compass Group SESSION III Leadership Principles of Motivating People This workshop delivers practical motivation principles that participants can utilize in their

professional and ministry environment. The workshop is interactive, designed to draw on the knowledge and expertise of the participants as well as the facilitator. Participants are lead through “experiential learning” exercises that reinforce the principles taught during the workshop. Participants will have the opportunity to take a motivation survey to discover what actually motivates them, and then measure their results against national averages. The majority of the content is centered around what we at Compass call the “Greatest Motivation Principle and the Second Greatest Motivation Principle. All participants will receive a template for a “Daily Motivation Plan”. This tool is theirs to keep and use in their roles as ministry leaders, managers and supervisors.

RoseAnn Byers, Manager Burnett PC Learning Center SESSIONS I “Productive Servants” Organizational Skills for the busy Support Staff This interactive workshop is designed to assist

administrative support staff in managing their time and resources through proven organizational techniques. Attendees will participate in exercises that will help them develop new organizational and time management skills. It also provides tips on managing workplace stress.

SESSION II“A Servants Heart”Customer Service Skills You Can Use with all Your BossesThis is an interactive workshop, based on extensive research deliver-ing best business practices which can be implemented in any industry, including a Church Office. There is a strong emphasis on telephone communication which can greatly benefit customer service and other support staff.

Learn how to enhance your listening skills and handle your custom-ers with the right attitude to be effective in interacting with everyone in the office while dealing with the telephone calls, as well as, handling complaints with grace and etiquette. This workshop will also cover email guidelines.

SESSION III“Image Ambassadors” - Front Office Skills to Shine the Brightest Light on Your Organization This workshop will focus on telephone and front office etiquette with emphasis on your vital role in promoting and maintaining the image of your organization. Attendees will create scenarios and engage in role play to “recognize and maximize” opportunities to promote their orga-nization through everyday interaction with others. (If your organization has a mission/vision statement, please bring it to the workshop).

Terrell Sanders, President & Founder Main Street Enterprises SESSION I Using the Internet to Improve Communications Whether you are trying to improve member

communications, or just trying to harness out of control printing and postage costs, this session will show you how to use your web site to communicate with your members faster and easier than ever before. Learn how churches are using the web and email to reduce printing costs, communicate faster and more effectively, reduce clerical labor, and increase member involvement.

Tammy’s story is one of despair and unexpected grace. In September 2001 she and her husband, Trent (from whom her stage name comes from), spent a few days in Jamaica - part mission trip, part vacation. On September 10th, Trent went diving and never returned. Tammy spent the rest of the day with rescue divers trying to locate her husband with no success. She woke up the next morning in the home of strangers to discover that the whole world had gone mad. As she waited for news of her husband, she watched the news as two planes plowed into the Twin Towers in New York - later that day she had to identify the body of her hus-band. No one in her family could get to her as flights were canceled. She was held captive in Jamaica for ten more days waiting to return to her family. Tammy’s story of God’s grace in the midst of such pain, fear and loss touches everyone she ministers to. It is one thing to call the Lord shepherd - it is another to be carried by Him when you can no longer stand. Tammy is constantly amazed by our Lord’s commit-ment to us in the worst moments of our lives.

RoseAnn Byers, Manager Burnett PC Learning Center SESSIONS I “Productive Servants” Organizational Skills for the busy Support Staff This interactive workshop is designed to assist

administrative support staff in managing their time and resources through proven organizational techniques. Attendees will participate in exercises that will help them develop new organizational and time management skills. It also provides tips on managing workplace stress.

SESSION II“A Servants Heart”Customer Service Skills You Can Use with all Your BossesThis is an interactive workshop, based on extensive research deliver-ing best business practices which can be implemented in any industry, including a Church Office. There is a strong emphasis on telephone communication which can greatly benefit customer service and other support staff.

Learn how to enhance your listening skills and handle your custom-ers with the right attitude to be effective in interacting with everyone in the office while dealing with the telephone calls, as well as, handling complaints with grace and etiquette. This workshop will also cover email guidelines.

SESSION III“Image Ambassadors” - Front Office Skills to Shine the Brightest Light on Your Organization This workshop will focus on telephone and front office etiquette with emphasis on your vital role in promoting and maintaining the image of your organization. Attendees will create scenarios and engage in role play to “recognize and maximize” opportunities to promote their orga-nization through everyday interaction with others. (If your organization has a mission/vision statement, please bring it to the workshop).

Terrell Sanders, President & Founder Main Street Enterprises SESSION I Using the Internet to Improve Communications Whether you are trying to improve member

communications, or just trying to harness out of control printing and postage costs, this session will show you how to use your web site to communicate with your members faster and easier than ever before. Learn how churches are using the web and email to reduce printing costs, communicate faster and more effectively, reduce clerical labor, and increase member involvement.

SESSION IIReaching Young Families Through the InternetDo you realize that many young families are using the Internet to find a new church home? Their first impression of your congregation is from your web site. Today potential visitors are deciding which churches to visit, or not visit, based strictly on their websites. Is your web site ready for this challenge? This session will help you understand the importance of your web site in recruiting new members. Learn how to generate first impressions that will encourage young families to visit your church... and keep them coming back.

Adam White, Senior Graphic Designer Main Street Enterprises SESSION III Fundamentals of Church Web Site Design Learn key web site design principles from the industry expert. As senior graphic designer for

Main Street, Adam has led web projects for some of the largest churches in the US. This session will show how Main Street’s design framework can be applied to any size church from 30 members to 30,000. Understand the ministry-specific design principles for site organization, graphics, navigation, page layout, content management and more.

John Ratliff, CPA Ratliff & Sommerville, P.C. SESSIONS I Top Ten Church Practices Watched by the IRS An in depth discussion of accounting, tax and financial practices of churches and ministers that

are on the IRS target list for examinations and compliance with the law. The discussion will include proper reporting of minister’s wages and benefits, contribution receipting, expenditure documentation, benevo-lence practices, and many other church practices and procedures.

SESSION IIInternal Controls and Accounting Services A thorough discussion of what constitutes internal controls and how they can be applied for different-sized organizations. There are practi-cal suggestions for utilizing existing staff and volunteers when available. Also, the services of an independent CPA firm can assist in improving internal controls with agreed upon procedures, reviews and audits.

SESSION IIIRound Table: Bring Your Financial Questions for a Q&A SessionBring your tax questions and get answers! You will be able to share your questions with the group, get them answered by the expert, as well as get involved in group related discussions regarding church tax laws.

Registration &

Contential Breakfast

7:45 a.m. - 8:30 a.m.

Opening Prayer &

Welcome

8:30 a.m. - 9:00 a.m.

Break &

Visit Vendor Booths

10:15 a.m. - 10:30 a.m.

11:45 a.m. - 12:15 p.m.

2:00 p.m. - 2:15 p.m.

3:30 p.m. - 3:45 p.m.

Lunch &

Special Guest Speaker

12:15 p.m. - 1:15 p.m.

2005 Houston Church Staff ConferenceFor I know the plans I have for you, declares the Lord, plans to prosper you and not to harm you, plans to give you hope and a future - Jeremiah 29:11

Session 19:00 a.m. - 10:15 a.m.

BreakoutSessions

AdministratorAssistants Track

AdministratorLeadership Track

Communication Ministry Track

The Servant /Discipleship Chain

“Productive Servants” Organizational Skills

for the Busy Support Staff

Using the Internet to Improving

Communication

Session 210:30 p.m. - 11:45 p.m.

Creating a Productive Work Environment

“A Servants Heart” Customer Service Skills

You Can Use With all your Bosses!

Fundamentals of Church Web Site Design

Session 32:15 p.m. - 3:45 p.m.

Leadership Principles of Motivating People

“Image Ambassadors” - Front Office Skills to

Shine the Brightest Light on Your Organization

Reaching Young Families Through the Internet

Financial Track

Top Ten Church Practices

Watched by the IRS

Internal Controls and Accounting Services

Q&A Session Bring Your

Financial Questions

Special Guest Performer - Tammy Trent

Texas Bed & Breakfast for Two - Grand Prize Drawing

12:30 p.m. - 1:15 p.m.

3:45 p.m.

Darren Moore Attorney Bourland, Wall & Wenzel, P.C. SESSION I Keeping Your Church Out of Court This session will cover topics related to legal liability for churches. The topics covered will

include general liability issues, personal injury claims, property damage claims, and claims against decision makers, child abuse prevention, sexual misconduct, and other associated topics. In addition to defining and examining the various areas of liability, the session will cover ways to avoid liability, insurance necessary to comply with the Texas Chari-table Liability and Immunity Act, and what to expect at the courthouse. This session is planned as a general overview, but will be as specific as the questions that are asked during the session.

SESSION IIEmployment Law Primer for ChurchesThis session will cover a variety of employment law issues that arise in the church context. The span of an employment relationship will be examined from initiating the relationship to maintaining the relation-ship and ultimately to ending the employment relationship. Within each of these areas, relevant laws and procedures will be discussed.

The session will consider, to the extent time allows, potential employ-ment pitfalls such as sexual misconduct in the workplace, embezzle-ment, and other potential liability. As with Session 1, this session will be as detailed as the questions which arise during the session.

SESSION IIIAvoiding Legal “Landmines” When CommunicatingThis workshop will provide an overview of the legal rules affecting communications and employees case studies to discuss potential pitfalls when communicating sensitive information such as references, em-bezzlement, church discipline and sexual misconduct. The presentation will point out the traps and offer solutions to avoid them.

Deborah Jones Deborah Jones Graphics SESSION I Desktop Publishing “Improving the Look” Make a good layout look great. Just by doing

some simple rearranging of graphics and text you can improve a layout. Simple techniques that can be taken back to the office and used right away.

SESSION IIMinistry Printing: Graphic Design, Layout, PrintTake project from beginning to the end, starting with concept, quotes and graphics. Moving through paper, printing, mailing and more. Getting the project out the door and into the hands of others.

SESSION IIIDesktop Publishing Practical Tips for the NoviceThe basic rules of desktop publishing is not about the hardware or the software. It doesn’t require buying a new computer or learning a new software program. It just might be unlearning something you’ve done for years and years, perhaps without even thinking about it.

Mark Sanchez President ID-Ten-T

Mario Sanchez ID-Ten-T

Casey Bryant DataVox, Inc.

Mike Jones DataVox, Inc.

SESSION IExploring Telecommunications Savings to Fuel New TechnologiesSaving Telecommunications Costs is an area of untapped opportunity in most Church’s expense ledgers. Constituents that have not explored

2005 Houston Church Staff ConferenceFor I know the plans I have for you, declares the Lord, plans to prosper you and not to harm you, plans to give you hope and a future - Jeremiah 29:11

Facility Track

Personal & Spiritual

Growth Track

The World at Your Feet Hard Floor & Carpet Care

Techniques

Excuse Me While I Worship!

Overcoming Distractions on Sundays

Let Your Light Shine! Church Property Lighting

& Security

“FISH Philosophy” The Essence of Life

Church Law & Employment Track

Keeping Your Church Out of Court

Employment Law Primer for Churches

Avoiding Legal “Landmines” when

Communicating

Clear the Clutter: Facility Risk Management

Passion for God/ Compassion for Man

Financial Track

Top Ten Church Practices

Watched by the IRS

Internal Controls and Accounting Services

Q&A Session Bring Your

Financial Questions

Desktop Publication

Track

Desktop Publishing “Improving the Look”

Ministry Printing: Graphic Design,

Layout, Print

Desktop Publishing Practical Tips for the Novice

Technology Track

Exploring Telecommunications Savings to Fuel New

Technologies

Developing Your Church’s Technical Arts Ministry

Identity Theft - It Could Happen to YOU!

Special Guest Performer - Tammy Trent

Texas Bed & Breakfast for Two - Grand Prize Drawing

SESSION IIIDesktop Publishing Practical Tips for the NoviceThe basic rules of desktop publishing is not about the hardware or the software. It doesn’t require buying a new computer or learning a new software program. It just might be unlearning something you’ve done for years and years, perhaps without even thinking about it.

Mark Sanchez President ID-Ten-T

Mario Sanchez ID-Ten-T

Casey Bryant DataVox, Inc.

Mike Jones DataVox, Inc.

SESSION IExploring Telecommunications Savings to Fuel New TechnologiesSaving Telecommunications Costs is an area of untapped opportunity in most Church’s expense ledgers. Constituents that have not explored

these savings are missing out on vast opportunities available to them; opportunities that equate to substantial savings and better stewardship of finances. These savings can be used for other ministries or equip-ment expenditures. Our discussion will educate our CO-OP members how to save 25% to 50% on their recurring monthly telecommunica-tions and internet access costs. These savings can translate into thou-sands and tens of thousands of dollars a year that can be used to fuel new ministries and new technologies.

Through our informative and educational session, you will become more knowledgeable and informed about their current and future telecommunication systems. Exploring of telecommunication savings and recent technological advancements can fuel in the evaluation and implementation of the right solution for your ministry. By identifying the precise purchasing method for your church budget you can stay within your boundaries while ushering in the new technology.

Jeff Malott, Technical Arts Director Metropolitan Baptist Church SESSION II Developing Your Church’s Technical Arts Ministry Our culture is constantly changing, yet the

message of the Gospel is forever constant. How do we bridge that gap and connect our community with the Gospel? This session will explore why your church needs a technical arts ministry and how to develop one. Topics include: effective use of technology, integration with the message, team concepts and more.

Michele M. Stanton, CPA SESSION III Identity Theft – It Could Happen to YOU! Identity Theft is the fastest growing white collar crime in America today. Millions have been affected by crimes that cost billions. This workshop

will tell you how people become victims of identity theft, how to prevent it, and how to correct it should you or family members become victims. You will receive valuable information and a resources sheet to keep in case of emergency.

Ken Kippes, Corporate Branch Manager Hillyard SESSION I “The World at Your Feet” Hard Floor & Carpet Care Techniques Your facility has flooring ranging from hard

(vinyl or ceramic tile) to soft (carpet) to in-between (wood or synthetic sports floors). How these surfaces are maintained determines not only appearance, but also affects your operating budget. Lack of mainte-nance now can result in higher renovation expense or even premature replacement.

Developing an effective, on-going floor maintenance program will extend the life of your flooring, keep your maintenance costs down, and provide for a positive impression of your facility by all who enter. This workshop will help you develop an effective program, including supplies, equipment, training and scheduling.

David L. Salmon, PhD. OSS – Law Enforcement Advisors SESSION II Let Your Light Shine! Church and Residential Security Lighting Security lighting is a must when protecting both

church facilities and assets. Even more important is the protection of church staff, the congregation and visitors to the property. During 2003, the Illuminating Engineering Society of North America published GL-1-2003, which is the national Guideline for Security Lighting of People, Property, and Public Spaces. This workshop will utilize the GL-1-2003 to provide specific applications for church facilities, office buildings, parking garages, residential properties, and much more.

David L. Salmon II OSS – Law Enforcement Advisors SESSION III Clear the Clutter: Facility Risk Management There is serious responsibility and tremendous liability regarding the safety and security of those

who work, use, or visit your church property. You must have a plan in order to meet many community and industry standards, regulatory codes, and even court standards when it comes to personal safety and security. Common questions that will be addressed in this workshop in-clude: How much security do I need? Is this a high crime area? What is the most cost effective security I can have? Do I need to hire guards or law enforcement or both? What can I do in order to have a cost effective risk management program?

Becky Burns, Owner Administrative Professionals with Purpose SESSIONS I Excuse Me While I Worship! Overcoming Distractions on Sundays For church employees, your profession is also

your ministry. When you attend the church you work for, ministry is not restricted to office hours and limited to policy and procedure. Discover practical ways to overcome distractions and avoid burn-out. Seize opportunities to create balance and inspiration to continue with excellence.

SESSION II“FISH Philosophy” The Essence of LifeFISH can help you focus on the foundations of living victoriously. It is a strategy that can be applied both personally and professionally to enrich your life in ministry and broaden your circle of influence. It’s not about what you are doing, but about who you are while you are doing it.

SESSION IIIPassion for God – Compassion for ManMary and Martha provide us a unique perspective of how ordinary people can successfully serve God: passionately pursuing His divine presence and compassionately serving the humanity of His body on earth. Unleash your servant potential and create an atmosphere to entertain the dual-nature of Christ every day.

Save Time!

David L. Salmon II OSS – Law Enforcement Advisors SESSION III Clear the Clutter: Facility Risk Management There is serious responsibility and tremendous liability regarding the safety and security of those

who work, use, or visit your church property. You must have a plan in order to meet many community and industry standards, regulatory codes, and even court standards when it comes to personal safety and security. Common questions that will be addressed in this workshop in-clude: How much security do I need? Is this a high crime area? What is the most cost effective security I can have? Do I need to hire guards or law enforcement or both? What can I do in order to have a cost effective risk management program?

Becky Burns, Owner Administrative Professionals with Purpose SESSIONS I Excuse Me While I Worship! Overcoming Distractions on Sundays For church employees, your profession is also

your ministry. When you attend the church you work for, ministry is not restricted to office hours and limited to policy and procedure. Discover practical ways to overcome distractions and avoid burn-out. Seize opportunities to create balance and inspiration to continue with excellence.

SESSION II“FISH Philosophy” The Essence of LifeFISH can help you focus on the foundations of living victoriously. It is a strategy that can be applied both personally and professionally to enrich your life in ministry and broaden your circle of influence. It’s not about what you are doing, but about who you are while you are doing it.

SESSION IIIPassion for God – Compassion for ManMary and Martha provide us a unique perspective of how ordinary people can successfully serve God: passionately pursuing His divine presence and compassionately serving the humanity of His body on earth. Unleash your servant potential and create an atmosphere to entertain the dual-nature of Christ every day.

Register and Pay Online Atwww.churchco-op.orgSave

Time!Registration FormName ____________________________________________________________

Title _____________________________________________________________

Organization/Church _________________________________________________

Mailing Address _____________________________________________________

City _____________________________________________________________

State ___________________________________ Zip______________________

Telephone (_______) _______________________________________________

Fax (_______) ____________________________________________________

E-mail Address _____________________________________________________

Web Site __________________________________________________________

Please Select Your Sessions,No more than one from each session

Select workshops as to your preference, you do not have to select from one specific track.

Please make additional copies of this registration Form as needed.

Session 1 - 9:00 a.m. _________________________________________________

Session 2 - 10:30 a.m. ________________________________________________

Session 3 - 2:15 p.m. _________________________________________________

Please make check payable to

Church Supplies & Services, Inc. and forward along with registration form to:

Church Supplies & Services, Inc.P.O. Box 821243

Houston, Texas 77282-1243

Amount Enclosed - $ _________________________________________________

Conference Cost • Conference fee including lunch is

$60 per person until February 23, 2005.

Late registration is $70 per person.

• For groups of three (3) or more,

registration will be $55 per person

until February 23, 2005. Late registration

for groups will be $65 per person, with a

minimum of three (3) per group.

• To receive this group rate all

registration forms must be sent in

together, and the conference fee must

be paid with one (1) check.

• If you cannot attend the entire

conference, the cost is $25 per session

and $12 for lunch.

Cancellation • Cancellations before

February 23, 2005 will be refunded

less $15 per person. No refunds after

February 23, 2005.

Other Information • Each person attending needs to

send a complete a registration form,

located in this brochure or register online

at www.churchco-op.org. Please feel free

to make copies of the registration form

for other attendees. To be eligible for

Door Prizes and the Grand Prize, you

must register for the entire conference

and be in attendance when the

drawings are held.

For additional Information, please call Jessica Trahan281.531.5629.

7:45 am - Registration Begins & Continental Breakfast

8:30 am - Greeting, Opening Prayer

9:00 am - Session I: Workshops

10:15 am - Break/Vendor Exhibit Visits & Door Prizes

10:30 am - Session II: Workshops

11:45 am - Break/Vendor Exhibit Visits & Door Prizes

12:15 pm - Lunch

12:45 pm - Tammy Trent Special Guest Performer

2:00 pm - Break/Vendor Exhibit Visits & Door Prizes

2:15 pm - Session III: Workshops

3:30 pm - Break

3:45 pm - Grand Prize Drawing Conference Adjourns

Non-Profit Org.US Postage

PAIDHouston, TX

Permit No 6469

Church Supplies & Services, Inc.Houston Church CO-OPP.O. Box 821243Houston, TX 77282-1243

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