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History of Transportation at Tulane

Reorganization

Analysis and Road Map

Challenges & Improvements

Looking Ahead

Steps to Getting ThereSteps to Getting There

Different Entities running:Inter and Intra campus shuttlesExtracurricular transportation for faculty and studentsCommunity Service transportation for faculty and studentsStudent Government Motor Pool

Transportation Prior to Transportation Prior to CentralizationCentralization

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Campus ShuttlesCampus ShuttlesTulane University Police Dept. (TUPD) & Local Motor Coach Company

Operated shuttles which provided:•Connections for faculty, staff and students to other Tulane campuses•Grocery and Entertainment shuttles taking students to the mall, movie theater, and Walmart•From main campus to car or residence within a 1 mile radius of Tulane. Initially funded by library due to students studying late night

Transportation provided by 10 passenger vans, 14 & 24 pax buses, motor coaches--none of which were handicap accessible

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Research & LearningResearch & Learning

TIDES-Tulane InterDisciplinary Experience, 2002

Seminar program which offers incoming freshmen opportunity to get to know some of our most distinguished faculty and their fellow students both as scholars and friends while exploring an academic topic with an interdisciplinary approach

TIDES topics focus on issues of social and academic relevance

Utilized streetcar, cabs, & school bus companies for transportation

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Center for Public Service (CPS), January 2006

Established as part of the university’s Renewal Plan, instituted after Hurricane Katrina. The Center supports a university curriculum and research agenda by uniting academics and action, classroom and communities and is a graduation requirement

Meant to provide faculty, staff and students with unprecedented research, learning and community service opportunities that will have a lasting and profound impact on them, the city and the region

Transportation provided through the purchase of vans and 14 passenger buses and hiring of 4 drivers

Ride reservation system (CPSIS) created internally by Tech Services

Management of requests and driver assignments done via pencil and notebook (and lots of cursing :-0 )

Learning & Community ServiceLearning & Community Service

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Reorganization & Transition: Reorganization & Transition: Leadership Objectives for CentralizationLeadership Objectives for Centralization

Shuttles & Transportation within University ServicesShuttles & Transportation within University Services

Enable TUPD, CPS & TIDES to focus on core mission•Reassign police officers to focus on enforcement & protection duties•Allow CPS to focus on community partner engagement•Let TIDES staff concentrate on faculty/student relations

Optimize Service Delivery at Tulane University•Manage Transportation Contractor•Fixed Route Expansion & Efficiency•Integration of fixed route and point-to-point driver corps•Create single transportation resource for Tulane University•Evaluate Integration with New Orleans RTA

Identify & Implement Transit Best Practices•Introduce transit technology for management and passenger information•Standardization of fleet and maintenance procedures•Improve driver skills, customer service, operational & safety training•Expand marketing & passenger communication•Standardize schedule and create impactful routes

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Focus on Operational Efficiency Define Tulane Objectives for Service

Goals• Residential Needs• Inter/Intra Campus Shuttles• Parking

Route Evaluation and DesignRoute Evaluation and Design

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Tulane Service Sites

# of Students

Tulane Service Sites

# of Students

Demographics AnalysisDemographics Analysis

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Independently managed transportation division Up to 120 point to point trips per day Completely manual operation No cross training or cross maintenance/operations Significant group trip demand Limited accountability for service level commitments

Center for Public Service (CPS)Center for Public Service (CPS)

Academic Year Semester Trips Courses

% Course Increase (Sem Over Sem)

2006-2007 Fall 2006 797 44 2006-2007 Spring 2007 1,792 62 41%2007-2008 Fall 2007 4,557 63 2%2007-2008 Spring 2008 4,639 82 30%2008-2009 Fall 2008 5,839 106 29%2008-2009 Spring 2009 9,817 114 8%2009-2010 Fall 2009 8,465 130 14%2009-2010 Spring 2010 8,975 130 0%

2010-2011 Fall 2010 10,056 139 7%2010-2011 Spring 2011 10,965 149 7%

Academic Year Semester Trips Courses

% Course Increase (Sem Over Sem)

2006-2007 Fall 2006 797 44 2006-2007 Spring 2007 1,792 62 41%2007-2008 Fall 2007 4,557 63 2%2007-2008 Spring 2008 4,639 82 30%2008-2009 Fall 2008 5,839 106 29%2008-2009 Spring 2009 9,817 114 8%2009-2010 Fall 2009 8,465 130 14%2009-2010 Spring 2010 8,975 130 0%

2010-2011 Fall 2010 10,056 139 7%2010-2011 Spring 2011 10,965 149 7%

Data Gathered from Original CPS Analysis (Completed March 2010)

Data Gathered from Original CPS Analysis (Completed March 2010)

Actual CPS Rides Provided August 23, 2010- August 28, 2011

Actual CPS Rides Provided August 23, 2010- August 28, 2011

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Immediate ChallengesImmediate Challenges

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Immediate ImprovementsImmediate Improvements

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Immediate ImprovementsImmediate Improvements

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New Vehicle WrapsNew Vehicle Wraps

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CPS Individual Trip Request Process CPS Individual Trip Request Process FlowFlow

Requires Tulane USERID &

PASSWORDLogon to

cpsis.tulane.edu

Person requesting trip enters required information in “NEW

RIDE REQUEST”

Scheduler searches request system each morning for new requests

Requests manually typed by Scheduler into Route Coordinator

Email confirming request only sent to user

New trip request window is closed.

Initial vehicle manifest sent to Manager

Manager sends changes to Scheduler

Trips loaded on vehicles based on driver schedules in Route Coordinator.

Changes updated in Route Coordinator by Scheduler

Final Vehicle Manifest distributed to drivers

FEEDBACK LOOP No Shows or Suspended Riders are

sent to Scheduler to update in Route Coordinator as well as CPS

FEEDBACK LOOP No Shows or Suspended Riders are

sent to Scheduler to update in Route Coordinator as well as CPS

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Group Trip Request Process FlowGroup Trip Request Process Flow

Requestor Submits Group Trip Request

Web Form

Assigned to Vendor and vehicle in Route

Coordinator by Scheduler

Assigned to Vehicle in Route Coordinator

by Scheduler

Scheduler Receives Email and Types Info

into Route Coordinator

Manager selects vendor and confirms trip details with them.

Manager Determines if Trip will be provided IN-HOUSE by

TULANE or CONTRACTED

Out

Outsource

In House

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• GPS Tracking and Public Viewer-StreetEagle

• Passenger Counting-IncroMaxx• Route Coordinator Scheduling Software• REPORTS: Trend Analysis, Service by

Department-Zoho

TechnologyTechnology

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BudgetBudgetOriginal CPS point-to-point budget: $108,000$92K – 4 drivers $12K—fuel$4K--maintenance

Original TUPD fixed route budget: $618,000$120K—5 drivers & OT$498K – cost for third party to operate Green Line shuttle, fuel for other shuttle lines

Additional Funds requested after centralization :$180K -- Capital Equipment purchase (one time only)$331K – Mgr. and Coordinator salaries, S&E, add’l maintenance & fuel

FY11 Consolidated Shuttles & Transportation Budget: $1.237M

FY12 Budget—$1.057M (took away capital expense $)

FY13 Budget--$1.073M—salary , Cost recovery ($100K)

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2012 & Beyond 2012 & Beyond

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2012 & Beyond 2012 & Beyond

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Transportation Request System FoundationTransportation Request System Foundation

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Transportation Request System FoundationTransportation Request System Foundation

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Fixed Route Fixed Route Ridership Ridership OverviewOverview

July to April year over year comparison—31% increase in ridership from FY11 to FY12!

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• Allowed all shuttle routes to be operated in-house thus creating synergy with drivers and greater route flexibility and efficiency.

• Better understanding of who needs transportation. Now transporting Service Learning internships, Community Service Scholars, student organizations, Federal Work Study students, TIDES, paid departmental and university sanctioned event trips.

• Working with Student Affairs to operate special shuttles to city events such as The Voodoo Music Experience, Jazz and Heritage Festival, and French Quarter Festival

• Cost recovery in excess of $100,000 this fiscal year

• Working with Risk Management to establish policy for chartering ground transportation, signed agreements with approved third party transportation providers, permanent spot on university’s Risk Management Standing Committee.

• Reporting system set up (TTRS) to see how many students are being transported for what trip types and iPod touch set up for fixed route passenger counting

• Standardizing fleet

2009

Roadmap (Fall ‘09)Roadmap (Fall ‘09)

2010

2011

2012

GPS TrackerDeployed (Mar ‘10)

GPS TrackerDeployed (Mar ‘10)

Transition to 100% Self-Op

(May ‘11)

Transition to 100% Self-Op

(May ‘11)

Office of Shuttles & Transportation created (Jun ‘10)

Office of Shuttles & Transportation created (Jun ‘10)

TUPD transition(Jul ‘10)

TUPD transition(Jul ‘10)

Route Coordinator

Implemented (Aug ‘10)

Route Coordinator

Implemented (Aug ‘10)

Manager & Coordinator

hired(Aug ‘10)

Manager & Coordinator

hired(Aug ‘10)

Absorbed CPS Transportation (Aug‘10)

Absorbed CPS Transportation (Aug‘10)

TTRS Development

(Jun ’11+)

TTRS Development

(Jun ’11+)

MilestonesMilestones

$100KCost

Recovery(Jun ‘12)

$100KCost

Recovery(Jun ‘12)

31% in Fixed

Route Ridership(Apr ‘12)

31% in Fixed

Route Ridership(Apr ‘12)

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May 8, 2012 May 8, 2012