Олег Щёголев, Semrush, Культурные особенности сотрудников из разных стран
О важности сотрудников в бизнесе компании. Turkcell Global Bilgi
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Transcript of О важности сотрудников в бизнесе компании. Turkcell Global Bilgi
Our Customer Centric Culture
Why Employee Centricity is vital for us
Some of our Employee Centric Practices
Impact on our Business
Today
Customer 2.0
…
SIMPLICITY & CARE I put forward simplicity, I do not tire the customer
I care for the emotions of the customer, I show Turkcell hospitality at every opportunity
TRUST I speak in my customer’s language
I do what I say, I say what I do
I ensure continuity in my commitments
I design and manage what my customer experiences from his point of view
Employee Centric Practices in 4 dimentions
Win &
Win
Learn &
Level-Up
Part of
Execution
Socialize &
Feel Good
MY JOB
960 New ideas 62 new ideas in
the process 2 excepted
Tip Turkcell Innovation Platform
Part of Execution
Business Results
Turkey’s «the most job application
receiving company»
Best Call Center In the World Award
Employee Satisfaction Score
70
Employer of the Year Award in Europe
Highly Commanded Call Center of Europe Award