Slides 36 - 42
Peak End
Five Forces of Customer Experience Management
Paul Maverick Ward - VERTSOL Reader
Itethic Reader V.1.1
Reaction Slides 78 - 84
Reaction Slides 64 - 70
Reaction Slides 50 -56
Slides 29 - 35
Slide 27
Slide 25
Slide 24
Slide 22
Slide 28
Slide 19
Slide 21
Slide 17
Slide 15
Slide 13