Zero Email Program

Huub Ritzema Groningen 18 oktober 2012

“Our ambition is to be a Zero email company within 3 years”

Global media exposure

33%<50

23%>100

44%>50<100

Email received per day

Email overload @ Atos

7% less than 1 hour

17% between 1 and 1,5 hours

20% between 1,5 and 2 hours

33% between 2 and 3 hours

23% more than 3 hours

Daily time spent on email

Oorzaak

@ email

Symptomen

7

09/04/2023

Dick WiersmaEvolutie

Hier sheet van symphony

What is social media tooling?Social networking

Social bookmarking

Tagging

Video

Instant messaging

Wiki

you

(micro) Blog

RSS

Community

Portal

DocumentCollaboration

Online mindmapping

Diversiteit aan tools

En dus… springen we in het diepeWiki’s, Office communicator, ECMHelping to start the change on the way to Enterprise Social Network

AN ENTERPRISE SOCIAL NETWORK?

Analyse: van huidige tools…

…naar geintegreerde architectuur

KM Wiki IMWorkflow

EmailKM

Wiki

IM

Workflow

Business WallInstant MessagingWeb conferencing,Micro Blog, etc.

Entreprise Social Network

Enterprise Social

Network

Process Optimizing

Awareness

3 stappen plan

step 1

step 2

step 3Collaboration

• Crowdsourcing

• Social intranet

• Communities (tactic and interest)

• Support

Process mails

Convert to dashboardOptimize processesBusiness app integration

Quick wins

• Awareness• Training• Use what we have• GTD

1 Quick wins

Existing tools▶ Focus on formal tools (email, wiki, IM, ECM)▶ Define user policy informal tools ▶ Provide guidance and training▶ Focus on change management and quick wins

REDUCE INCOMING EMAIL

REQUEST- Wiki- Blog- OCS functionalities- Livelink

- End subscriptions- Etc.

REDUCE OUTGOING EMAIL

DO NOT USE- CC/BCC- Group message- Reply All

USE- Walk & Talk- OCS functionalities- Wiki- Blog- Livelink- Etc.

REDUCE TIME SPEND ON EMAIL

OrganizeTimeboxWrite better mail

TO DOMAYBE LATER

SHORT ARCHIVE

REFERENCE

IN

OUT

UPSTREAM

DOWNSTREAM

WAITING

1 Quick winsMastering your inbox

2. Redesign processes

3. Resultaat

Vragen / discussie

Your business technologists. Powering progress.

THANK YOU!Huub RitzemaTS Noord Practice Publichuub.ritzema@atos.nethttp://nl.linkedin.com/in/huubritzema