Zero email presentatie business event practice public v1.1a
20
Zero Email Program Huub Ritzema Groningen 18 oktober 2012
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Presentatie die ik gegeven heb op het Atos sales event \’Wendbare overheid\’.
Transcript of Zero email presentatie business event practice public v1.1a
Zero Email Program
Huub Ritzema Groningen 18 oktober 2012
“Our ambition is to be a Zero email company within 3 years”
Global media exposure
33%<50
23%>100
44%>50<100
Email received per day
Email overload @ Atos
7% less than 1 hour
17% between 1 and 1,5 hours
20% between 1,5 and 2 hours
33% between 2 and 3 hours
23% more than 3 hours
Daily time spent on email
Oorzaak
Symptomen
7
09/04/2023
Dick WiersmaEvolutie
Hier sheet van symphony
What is social media tooling?Social networking
Social bookmarking
Tagging
Video
Instant messaging
Wiki
you
(micro) Blog
RSS
Community
Portal
DocumentCollaboration
Online mindmapping
Diversiteit aan tools
En dus… springen we in het diepeWiki’s, Office communicator, ECMHelping to start the change on the way to Enterprise Social Network
AN ENTERPRISE SOCIAL NETWORK?
Analyse: van huidige tools…
…naar geintegreerde architectuur
KM Wiki IMWorkflow
EmailKM
Wiki
IM
Workflow
Business WallInstant MessagingWeb conferencing,Micro Blog, etc.
Entreprise Social Network
Enterprise Social
Network
Process Optimizing
Awareness
3 stappen plan
step 1
step 2
step 3Collaboration
• Crowdsourcing
• Social intranet
• Communities (tactic and interest)
• Support
Process mails
Convert to dashboardOptimize processesBusiness app integration
Quick wins
• Awareness• Training• Use what we have• GTD
1 Quick wins
Existing tools▶ Focus on formal tools (email, wiki, IM, ECM)▶ Define user policy informal tools ▶ Provide guidance and training▶ Focus on change management and quick wins
REDUCE INCOMING EMAIL
REQUEST- Wiki- Blog- OCS functionalities- Livelink
- End subscriptions- Etc.
REDUCE OUTGOING EMAIL
DO NOT USE- CC/BCC- Group message- Reply All
USE- Walk & Talk- OCS functionalities- Wiki- Blog- Livelink- Etc.
REDUCE TIME SPEND ON EMAIL
OrganizeTimeboxWrite better mail
TO DOMAYBE LATER
SHORT ARCHIVE
REFERENCE
IN
OUT
UPSTREAM
DOWNSTREAM
WAITING
1 Quick winsMastering your inbox
2. Redesign processes
3. Resultaat
Vragen / discussie
Your business technologists. Powering progress.
THANK YOU!Huub RitzemaTS Noord Practice [email protected]://nl.linkedin.com/in/huubritzema
