Post on 03-Jun-2018
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2013 International Institute for Learning, Inc., All rights reserved.
Why Emotional Intelligence is Importantfor Project Managers
Cynthia Snyder, MBA, PMP, EVP
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What is Emotional Intelligence?Awareness of ones own emotions and moods and those of others,especially in managing people.
Coll
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Four Aspects of Emotional Intelligence
Self Awareness
SelfManagement
Social Awareness Social Skill
EI
Daniel Goleman on Leadership and the Power of Emotional Intelligence. Forbes, 2011
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Emotional intelligence is the critical distinction between great leadand people that have risen in the hierarchy based on their position.
Daniel Goleman. What Makes a Leader. Harvard Busines
Why EI is Important
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Self awareness is the ability torecognize and monitor our thoughtsand feelings.
Self Awareness (1 of 3)
Self Awareness
SelfManagement
Social Awareness Social Skill
EI
Daniel Goleman on Leadership and the Power of Emotional Intelligence. Forbes, 2011
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Recognize your moods andemotions
Conduct a realistic self assessment
Self Awareness (2 of 3)
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Recognize your moods and emotions
Conduct a realistic self assessment
Self Awareness (3 of 3)
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Self management is the ability tothink before acting. It entailssuspending snap judgments andimpulsive decisions and choices.
Self Management (1 of 4)
Self Awareness
SelfManagement
Social Awareness Social Skill
EI
Daniel Goleman on Leadership and the Power of Emotional Intelligence. Forbes, 2011
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Trustworthiness
Ability to handle change anduncertainty
Self Management (2 of 4)
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Trustworthiness
Ability to handle change auncertainty
Self Management (3 of 4)
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1. Fight
2. Flight
3. Freeze
Self Management (4 of 4)
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1. Condescension and lack of respect
2. Being treated unfairly
3. Lack of appreciation
4. Believing you are not being listened to5. Being held to unrealistic expectations
Work Stressors
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Social awareness is the state of beingaware of the emotional condition ofothers.
Social Awareness (1 of 6)
Self Awareness SelfManagement
Social Awareness Social Skill
EI
Daniel Goleman on Leadership and the Power of Emotional Intelligence. Forbes, 2011
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1. Awareness of how others feel
2. Ability to read non-verbal cues
3. Empathy
Social Awareness (2 of 6)
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1. Awareness of how others feel
2. Ability to read non-verbal cues
3. Empathy
Social Awareness (3 of 6)
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1. Awareness of how others feel
2. Ability to read non-verbal cues
3. Empathy
Social Awareness (4 of 6)
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1. Awareness of how others feel
2. Ability to read non-verbal cues
3. Empathy
Social Awareness (5 of 6)
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There are seven universal emotions:
JoySadnessAngerContemptDisgustFearSurprise
Social Awareness (6 of 6)
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Social skill is about managing groups of people, such as projectteams, building social networks, finding common ground with varstakeholders, and building rapport.
Social Skill (1 of 3)
Self Awareness M
Social Awareness
EI
Daniel Goleman on Leadership and the Power of Emotional Intelli
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Build rapport and relationships
Effective in building and managing groups
Social Skill (2 of 3)
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Build rapport and relationships
Effective in building and managing groups
Social Skill (3 of 3)
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I recognize my emotions.
I manage my responses to my emotions.
I am aware of others emotions, body language, and tonality.
I build rapport with people and can lead teams in productivebehavior.
The Emotionally Intelligent Leader
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1. Identify the people, situations, or events that triggered youremotional reaction.
2. Reflect on the triggers and learn to recognize them.
3. Determine appropriate responses for each trigger.
4. Talk to yourself about how you will react to a similar situation future. You can even visualize the event happening with a newoutcome.
Increasing Emotional Intelligence
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1. Focus on a persons body language, gestures, and tone of vo
2. If you see someone who is saying one thing, but his body languand tone are saying another, take a moment and check in with
3. Ask him how he is doing or if there is anything going on that idistracting or bothering him.
Developing Social Awareness
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1. Give everyone you talk to your full attention without distractio
2. Ignore your phone, messages, texts, and other distractions, andon the person you are with.
3. Make eye contact.
4. Pay attention to your non-verbal cues and make sure you mainan open and attentive posture.
Improving Social Skills
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http://greatergood.berkeley.edu/ei_quiz
http://personality-testing.info/tests/EI.php
www.queendom.com/tests/
Manage to Lead: Flexing Your Leadership Style.Project Management Institute, 2012.
Tools You Can Explore
http://www.queendom.com/tests/http://www.queendom.com/tests/http://www.queendom.com/tests/8/13/2019 Snyder Emotional Intelligence
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Questions?
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