Chief of Staff of the State Agency for Public Service and Social

Innovations under the President of the Republic of Azerbaijan

Public service delivery reforms in Azerbaijan:

ASAN xidmətPresentation by Mr. Azad JAFARLI

STRATEGIC OUTLOOK

Complex measures will continue in order to improve methods and mechanisms of governance in government agencies and to ensure that citizens and organizations

can use services in a simple, easy and free manner, while the number of state services provided to the public through electronic channels will increase.

Common space for public and private entit ies to unite their services around a cit izen!

AZERBAIJAN SERVICE AND ASSESSMENT NETWORK

Over 230 services

ASAN xidmət embraces the potential of PPP

Access to quality services is a crucial milestone

Over 400,000 “LIKES” on Facebook

11 ASAN xidmət Centers

12,5 million applications

870 000

Customer is always r ight in ASAN xidmət

ASAN xidmət fosters a new generation of service providers…

… and instills a new mindset in its employees !!!

Broadening scope of ASAN xidmət

ASAN SUPPORT TO FAMILY BUSINESS

MANAGING PROCESSES from production to sales

Planning production

Packaging and design

Storaging

Processing orders

Supply and shipment

Arranging sales

ABAD PRINCIPLES

Branding family businesses

Customer- and demand oriented

Quality

Innovation

THANK YOU FOR YOUR ATTENTION !!!