Post on 13-Oct-2020
A different approach
Michael DouglasHead of Resilience & Continuity Services
Royal Bank of Scotland
Today
� Where have we come from?
� The need for change
� Our approach
Where have we come from?
Our strategy
Executing the strategyOur Four Pillars
• People
The people upon who we rely to serve our customers
• Property
The properties which house these people
• Technology
The technology we rely on to support processing our customers needs and requirements
• Supply chain
The suppliers critical to supporting service for our customers
The need for change
Our Approach
Some of our areas of focus
o Built in quality & compliance
o Automation
o Metrics
o Scenarios
Thanks for listening
I welcome any questions