Methods of Persuasion

Post on 07-Nov-2014

23 views 0 download

Tags:

description

personal selling and sales force management

Transcript of Methods of Persuasion

Stephen E. Lucas

C H A P T E R

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Methods of Persuasion

16

Slide 2

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Methods of Persuasion• Building credibility• Using evidence• Reasoning• Appealing to emotions• Principles of suggestions,benefits.

Slide 3

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

CredibilityThe audience's perception of whether a speaker is qualified to speak on a given topic.

Slide 4

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

EthosThe name used by Aristotle for what modern students of communication refer to as credibility.

Slide 5

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Factors of Credibility

• Competence• Character

Slide 6

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Competence How an audience regards a

speaker’s intelligence, expertise, and knowledge of the subject.

Slide 7

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

CharacterHow an audience regards a speaker’s sincerity, trustworthiness, and concern for the well-being of the audience.

Slide 8

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Types of Credibility

• Initial• Derived • Terminal

Slide 9

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Initial Credibility

The credibility of a speaker before she or he starts to speak.

Slide 10

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Derived Credibility

The credibility of a speaker produced by everything she or he says and does during the speech.

Slide 11

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Terminal Credibility

The credibility of a speaker at the end of the speech.

Slide 12

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Tips for Enhancing Credibility

• Explain your competence• Establish common ground with

your audience• Deliver your speeches fluently,

expressively, and with conviction

Slide 13

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

LogosThe name used by Aristotle for the logical appeal of a speaker. The two major elements of logos are evidence and reasoning.

Slide 14

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

EvidenceSupporting materials used to prove or disprove something.

Slide 15

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Tips for Using Evidence

• Use specific evidence• Use novel evidence• Use evidence from credible sources• Make clear the point of your evidence

Slide 16

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

ReasoningThe process of drawing a conclusion on the basis of evidence.

Slide 17

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Four Types of Reasoning

• Reasoning from specific instances• Reasoning from principle• Causal reasoning• Analogical reasoning

Slide 18

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Reasoning from Specific Instances

Reasoning that moves from particular facts to a general conclusion.

Slide 19

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Guidelines for Reasoning from Specific Instances

• Avoid hasty generalizations• If your evidence does not justify a

sweeping conclusion, qualify your argument

• Reinforce your argument with statistics or testimony

Slide 20

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Reasoning from PrincipleReasoning that moves from a general principle to a specific conclusion.

Slide 21

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Guidelines for Reasoning from Principle

• Make sure listeners will accept your general principle

• Provide evidence to support your minor premise

Slide 22

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Causal ReasoningReasoning that seeks to establish the relationship between causes and effects.

Slide 23

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Guidelines for Causal Reasoning

• Avoid the fallacy of false cause• Do not assume that events have

only a single cause

Slide 24

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Analogical ReasoningReasoning in which a speaker compares two similar cases and infers that what is true for the first case is also true for the second.

Slide 25

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Guidelines for Analogical Reasoning

Above all, make sure the two cases being compared are essentially alike

Slide 26

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

FallacyAn error in reasoning.

Slide 27

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Fallacies

• Hasty generalization• False cause• Invalid analogy • Red herring

Slide 28

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Fallacies

• Ad hominem• Either-or• Bandwagon• Slippery slope

Slide 29

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Hasty GeneralizationA fallacy in which a speaker jumps to a general conclusion on the basis of insufficient evidence.

Slide 30

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Hasty Generalization“Last year alone three members of our state legislature were convicted of corruption. We can conclude, then, that all of our state's politicians are corrupt.”

Slide 31

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

False Cause

A fallacy in which a speaker mistakenly assumes that because one event follows another, the first event is the cause of the second.

Slide 32

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

False Cause

“I'm sure the stock market will rise this year. It usually goes up when the American League wins the World Series.”

Slide 33

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Invalid AnalogyAn analogy in which the two cases being compared are not essentially alike.

Slide 34

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Invalid Analogy“Of course Lisheng can prepare great Italian food; his Chinese cooking is fabulous.”

Slide 35

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Red HerringA fallacy that introduces an irrelevant issue to divert attention from the subject under discussion.

Slide 36

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Red Herring

“Why should we worry about endangered animal species when thousands of people are killed in automobile accidents each year?”

Slide 37

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Ad HominemA fallacy that attacks the person rather than dealing with the real issue in dispute.

Slide 38

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Ad Hominem “The governor has a number of

interesting economic proposals, but let’s not forget that she comes from a very wealthy family.”

Slide 39

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Either-OrA fallacy that forces listeners to choose between two alternatives when more than two alternatives exist.

Slide 40

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Either-Or“The government must either raise taxes or reduce services for the poor.”

Slide 41

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

BandwagonA fallacy that assumes that because something is popular, it is therefore good, correct, or desirable.

Slide 42

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Bandwagon

“The President must be correct in his approach to domestic policy; after all, polls show that 60 percent of the people support him.”

Slide 43

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Slippery SlopeA fallacy that assumes that taking a first step will lead to subsequent steps that cannot be prevented.

Slide 44

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Slippery Slope “Passing federal laws to control the amount of violence on television is the first step in a process that will result in absolute government control of the media and total censorship over all forms of artistic expression.”

Slide 45

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Emotional AppealsAppeals that are intended to make listeners feel sad, angry, guilty, afraid, happy, proud, sympathetic, reverent, or the like.

Slide 46

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Pathos

The name used by Aristotle for what modern students of communication refer to as emotional appeal.

Slide 47

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Tips for Generating Emotional Appeal

• Use emotional language• Develop vivid examples• Speak with sincerity and

conviction

Slide 48

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.

Using Emotional Appeal Ethically

• Make sure emotional appeal is appropriate to the speech topic

• Do not substitute emotional appeal for evidence and reasoning

Slide 49

McGraw-Hill © 2007 Stephen E. Lucas. All rights reserved.