Information Technology at Emory

Information Technology DivisionTechnical Services

IT Briefing Agenda 3/18/04

• March Action Items• Kronos Update • eVac Demonstration• Netscape Migration • Vacation App.

• Karen Jenkins• Byron Nash• Garrett Bryant• Mahbuba Ferdousi• Theresa

Goriczynski

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eVax

protect your digital self.

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What makes our job tough?

• Viruses• Trojans• Worms• Hackers• Spyware• Unaware users

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Goals

• Reduce virus presence on networked computers

• Reduce visibility and vulnerability of networked computers to hackers

• Be as automated as possible• Be easily customized or OEM’ed• Be easy to update

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Methodology

• Clean sweep approach• Best-effort known-state

localization• Fixed order of operations to

ensure best results

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What’s the answer?

For now, it’s eVax.

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Features

• Detailed OS Detection• Run Removal Tools• Install Latest Service Pack• Install Latest Critical Updates• Set Windows to Auto-update• Setup the Built-in Firewall

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Features, cont.

• Install/Update/Scan with Symantec Anti-Virus

• Install/Update/Scan with Lavasoft Ad-Aware

• Blank password account detection• Sends user to windowsupdate

upon completion

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Design Architecture

• Modular, portable file structure• Application agnostic• Scriptable for OEMs• Fully-automatic mode for end

users• A la carte mode for advanced

users

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Case Study: ResNet

• 600 calls have been run with eVax since Freshmen Arrival Weekend

• Zero blue-screens• 75% of calls in the ResNet queue

are resolved by an RCC with eVax alone and don’t make it to tier II

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Current Impact: ResNet

• Shifting nature of Tier II calls back away from virus and hack attempts to application issues

• RCCs resolving more calls on their own

• Better overall perception from customers of fast, effective service

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Future Impact: ResNet

• eVax distributed to end users in Fall 2004, eliminating 50-75% of calls

• RCCs have fewer, but more difficult calls; we can train them for this

• RCCs begin to handle some Tier II calls, allowing more expensive staff to be re-tasked as appropriate

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What’s the Catch?• Some items are very date-sensitive:

– Removal Tools– Critical Updates– Virus Definitions– Spyware Definitions

• Some are less sensitive:– Service Packs

• Some are not:– Setting windows auto-update– Setting the built-in firewall

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What’s Next?

• Empower the end users• Continual testing and feedback on

eVax help make it better for everyone

• Distribution to end users is the ultimate goal: reduce support burden

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The Future of eVax

• Advanced user toolkit add-on:– Symantec Registry Removal Tool– Undo for Firewall/Auto update– “Trojan Hunter” scripting language

• Longhorn support built-in through its modularity

• Client-server model to pull down updates after initial run

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Q & A

R. Garrett Bryantrbryant@emory.ed

u(404) 727-4847

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Migrating from the current web server (www-source) to the new web server (“Maple”)

Mahbuba FerdousiTechnical Services

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Why Migrate?

Demand for new technologies Cold Fusion PHP Database Access

Security requirements / Protection Move from Netscape to Apache

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What is Maple?

• Maple is the new web server environment

• Created 2 years ago• Target date to decommission the

old web server environment using Netscape by July 30, 2004.

• It is not feasible for us to continue both services

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Migrating

Anyone who has content in the current web server (www-source) should begin migrating their content to the new web server (“Maple”).

For help, please go to:http://app.emory.edu/helpdesk

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What Changed?• The way in which you create your web

content will not change, you can still use the web-editing tool you are familiar with.

• Knowledge of Cold Fusion, PHP or databases is not necessary to use Maple.

• How you transfer your files will change.• The change that will affect everyone is

that “ftp” is not available in the new web server.

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What Changed?

• The new transfer method (protocol) is called WebDAV and is used to upload/download files.

• If you are currently using ftp to upload/download files, you will now use WebDAV.

• WebDAV is easy to learn.

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Available Training

• ITD will conduct a training session to help you migrate your content to Maple.

• How to use WebDAV to upload/download your files

• Training is scheduled for Tuesday, March 30, 2004 in the North Decatur Bldg., in 4th floor Auditorium

• For more information on migrating visit - http://www.web.emory.edu/services/maple/migrating/

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Migration Process

• Met with content owners on 3/15/04

• Obtained a list of action items from the community

• Formed a technical team to discuss known issues with Mac OS/X, WebDAV and Dreamweaver

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Migration Process (cont.)

• Will setup a training session for people using Dreamweaver

• Will schedule future meetings for April, May and June.

• Continue to communicate to Local Support.

• Communicate via the wwwdev-l@listserv.emory.edu

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Questions?