IT Briefing Agenda 3/18/04
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Transcript of IT Briefing Agenda 3/18/04
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Information Technology at Emory
Information Technology DivisionTechnical Services
IT Briefing Agenda 3/18/04
• March Action Items• Kronos Update • eVac Demonstration• Netscape Migration • Vacation App.
• Karen Jenkins• Byron Nash• Garrett Bryant• Mahbuba Ferdousi• Theresa
Goriczynski
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Information Technology at Emory
eVax
protect your digital self.
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Information Technology at Emory
Information Technology DivisionTechnical Services
What makes our job tough?• Viruses• Trojans• Worms• Hackers• Spyware• Unaware users
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Information Technology at Emory
Information Technology DivisionTechnical Services
Goals• Reduce virus presence on
networked computers• Reduce visibility and vulnerability of
networked computers to hackers• Be as automated as possible• Be easily customized or OEM’ed• Be easy to update
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Information Technology at Emory
Information Technology DivisionTechnical Services
Methodology• Clean sweep approach• Best-effort known-state
localization• Fixed order of operations to
ensure best results
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Information Technology at Emory
Information Technology DivisionTechnical Services
What’s the answer?
For now, it’s eVax.
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Information Technology at Emory
Information Technology DivisionTechnical Services
Features• Detailed OS Detection• Run Removal Tools• Install Latest Service Pack• Install Latest Critical Updates• Set Windows to Auto-update• Setup the Built-in Firewall
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Information Technology at Emory
Information Technology DivisionTechnical Services
Features, cont.• Install/Update/Scan with
Symantec Anti-Virus• Install/Update/Scan with Lavasoft
Ad-Aware• Blank password account detection• Sends user to windowsupdate
upon completion
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Information Technology at Emory
Information Technology DivisionTechnical Services
Design Architecture• Modular, portable file structure• Application agnostic• Scriptable for OEMs• Fully-automatic mode for end
users• A la carte mode for advanced
users
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Information Technology at Emory
Information Technology DivisionTechnical Services
Case Study: ResNet• 600 calls have been run with eVax
since Freshmen Arrival Weekend• Zero blue-screens• 75% of calls in the ResNet queue
are resolved by an RCC with eVax alone and don’t make it to tier II
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Information Technology at Emory
Information Technology DivisionTechnical Services
Current Impact: ResNet• Shifting nature of Tier II calls back
away from virus and hack attempts to application issues
• RCCs resolving more calls on their own
• Better overall perception from customers of fast, effective service
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Information Technology at Emory
Information Technology DivisionTechnical Services
Future Impact: ResNet• eVax distributed to end users in Fall
2004, eliminating 50-75% of calls• RCCs have fewer, but more difficult
calls; we can train them for this• RCCs begin to handle some Tier II
calls, allowing more expensive staff to be re-tasked as appropriate
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Information Technology at Emory
Information Technology DivisionTechnical Services
What’s the Catch?• Some items are very date-sensitive:
– Removal Tools– Critical Updates– Virus Definitions– Spyware Definitions
• Some are less sensitive:– Service Packs
• Some are not:– Setting windows auto-update– Setting the built-in firewall
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Information Technology at Emory
Information Technology DivisionTechnical Services
What’s Next?• Empower the end users• Continual testing and feedback on
eVax help make it better for everyone
• Distribution to end users is the ultimate goal: reduce support burden
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Information Technology at Emory
Information Technology DivisionTechnical Services
The Future of eVax• Advanced user toolkit add-on:
– Symantec Registry Removal Tool– Undo for Firewall/Auto update– “Trojan Hunter” scripting language
• Longhorn support built-in through its modularity
• Client-server model to pull down updates after initial run
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Information Technology at Emory
Information Technology DivisionTechnical Services
Q & A
R. Garrett [email protected](404) 727-4847
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Information Technology at Emory
Migrating from the current web server (www-source) to the new web server (“Maple”)
Mahbuba FerdousiTechnical Services
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Information Technology at Emory
Information Technology DivisionTechnical Services
Why Migrate? Demand for new technologies
Cold Fusion PHP Database Access
Security requirements / Protection Move from Netscape to Apache
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Information Technology at Emory
Information Technology DivisionTechnical Services
What is Maple?• Maple is the new web server
environment• Created 2 years ago• Target date to decommission the
old web server environment using Netscape by July 30, 2004.
• It is not feasible for us to continue both services
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Information Technology at Emory
Information Technology DivisionTechnical Services
MigratingAnyone who has content in the
current web server (www-source) should begin migrating their content to the new web server (“Maple”).
For help, please go to:http://app.emory.edu/helpdesk
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Information Technology at Emory
Information Technology DivisionTechnical Services
What Changed?• The way in which you create your web
content will not change, you can still use the web-editing tool you are familiar with.
• Knowledge of Cold Fusion, PHP or databases is not necessary to use Maple.
• How you transfer your files will change.• The change that will affect everyone is
that “ftp” is not available in the new web server.
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Information Technology at Emory
Information Technology DivisionTechnical Services
What Changed?• The new transfer method
(protocol) is called WebDAV and is used to upload/download files.
• If you are currently using ftp to upload/download files, you will now use WebDAV.
• WebDAV is easy to learn.
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Information Technology at Emory
Information Technology DivisionTechnical Services
Available Training• ITD will conduct a training session to help
you migrate your content to Maple.• How to use WebDAV to upload/download
your files • Training is scheduled for Tuesday, March
30, 2004 in the North Decatur Bldg., in 4th floor Auditorium
• For more information on migrating visit - http://www.web.emory.edu/services/maple/migrating/
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Information Technology at Emory
Information Technology DivisionTechnical Services
Migration Process• Met with content owners on
3/15/04• Obtained a list of action items
from the community• Formed a technical team to
discuss known issues with Mac OS/X, WebDAV and Dreamweaver
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Information Technology at Emory
Information Technology DivisionTechnical Services
Migration Process (cont.)• Will setup a training session for
people using Dreamweaver • Will schedule future meetings for
April, May and June.• Continue to communicate to
Local Support.• Communicate via the
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Information Technology at Emory
Information Technology DivisionTechnical Services
Questions?