IT Briefing Agenda 4/16/04

Information Technology at Emory

Information Technology DivisionTechnical Services

IT Briefing Agenda 4/16/04

• April Action Items• Introductions• Various Updates• Modem Pool Update• Optix Upgrade • Clean Room• DeskNet HW• Software Server• NetCom Q&A

• Karen Jenkins• Marcy Alexander• Theresa Goriczynski• Karen Jenkins• Felicia Bianchi• Karen Jenkins• Karen Jenkins• Karen Jenkins• Paul Petersen



Introductions

• Stuart Lipkin, Call Center Lead– [email protected]– 7-2142

• Others?



Various Updates / Reminders

• eMail alias– Rollout has started

• Maple migration– Cutover by July 30, 2004

• ESR form– Additional browser support– [email protected] decommissioned 5/12/04

• TS announcements



Modem Pool Update

• Beginning 3-year process to phase out modem pool access

• Current modem pool will be upgraded and in place 6/04 – 6/07

• New solutions provides:– More management / maintenance

features– Reduces operating costs



Initial Details

• There will be a new dial in number• Reduction to 300 modems may

increase busy signals and decrease access

• Call time-out after 1 hour• IP only• Other dial-in solutions will not be

granted access to the network


Document Management /Optix Update

Felicia BianchiAdministrative Information Systems



What is Document Imaging (DI)?

• provides digital document management using scanning, storage, retrieval systems

• improves efficiency and decreases the volume of paper that is processed and stored.

• available at Emory University since 1995

• Optix is DI solution



Optix implemented DI modules

• Imaging• Optix Web• bar coding• COLD• OCR page• publishing/promoting• text search libraries



Our customers:

• Finance Division – AP, Controller’s , Cashier’s and Payroll

Office• Institutional Advancement• University Secretary Office• School of Public Health• Office of VP Health Affairs• Emory Healthcare



DI advantages:

• on-line access to documents• quick response to customer inquiry• reduce document storage space• document retrieval and sharing• online storage managed in central

location



Why upgrade?

• 80% of DI users are web users• thin client added functionality• COLD records available for viewing

using thin client• LDAP compliant • Single sign on• Link with healthcare LDAP



Upgrade when?

• Weekend of June 18-20, 2004



Release requirements:

• IE version 6 or higher• JavaSun v1.4.24 available at

http://java.com/en/index.jsp select free workstation download• Win2000 do not have JavaSun, download

JavaSun plug in • WinXP workstation comes with JavaSun,

no action required



Questions?

• Email DI team:

[email protected]


Clean RoomDeskNetSoftware Server



Clean Room

• Proactive step to address virus problem

• Student laptops only– Focused on addressing top talkers as

identified by NetCom• ATG aggressively contacting and

directing students to the clean room



Details

• Located 3RD floor NDB• Staffed by ATG and CS resources• Utilizes eVax and other tools to clean

systems• Receiving approximately 7 systems per

day• Average MTTR is 4 hours• Average response time is 48 hours



DeskNet

• Responsible for defining hardware recommendations and software standards

• Cross functional team with representation from the campus and ITD

• Stress Campus Standards, not ITD



Scope

• Hardware Recommendations– Annual definition of recommended PC and

Apple configuration for standard business user

• Software Standards– Desktop applications and/or clients

necessary to communicate with enterprise applications

– Identify one standard for each platform (PC/Apple) and no more than 2 alternatives



DeskNet Methodology• DeskNet Working Group reviews, modifies

and defines during a scheduled meeting• Hardware recommendations and Software

standards are reviewed every academic year• Spring is used as trigger to update the

standards• All standards are posted on it.emory.edu• Any significant changes to a standard will

have a detailed migration and communications plan– Example: McAfee to Symantec



Spring Status

• Hardware recommendations completed

• Software standards– DeskNet Working Group meeting

4/19– Target completion date of 5/1/04



PC Recommendations Desktop Laptop

Make/Model Business class system such as a Dell Optiplex or IBM xxxx

Business class system such as a Dell Latitude.

Processor Highest speed currently available, Pentium class recommended

Highest speed currently available, Pentium class recommended

Ram 512 MB or larger 512 MB or larger

Hard Drive 80 GB or larger 40 GB or larger

Network 10/100 Ethernet 10/100 Ethernet

Wireless optional WiFi 802.11 b/g

Media CD-RW/DVD combo CD-RW/DVD combo

Display 17" flat panel LCD included



Apple Recommendations Desktop Laptop

Make/Model PowerMacintosh G5 iBook / PowerBook

Processor Highest speed currently available Highest speed currently available

Ram 512 MB or larger 512 MB or larger

Hard Drive 120 GB or larger 60 GB or larger

Network 10/100 Ethernet 10/100 Ethernet

Wireless optional WiFi 802.11 b/g

Media CD-RW/DVD SuperDrive CD-RW/DVD combo

Display 17" flat panel included



Software Server Update• Current environment

– Windows NT server– IIS

• Current functionality– Mapped drives to install software (Oracle and

Business Objects)– EOL– Symantec LiveUpdate– McAfee Updates?

• History– No single area of responsibility therefore not kept

current



SS Future – Spring 04• Environment

– Unix Apache web server– Windows 2k server

• Functionality– Web based installers– Initially Oracle, Business Objects, and EOL– Next phase to break out EOL and add other

site licensed software– Web based instructions– Symantec LiveUpdate, will increase update

frequency



NetCom

?Questions?Questions

IT Briefing Agenda 4/16/04

Documents

Transcript of IT Briefing Agenda 4/16/04