Post on 31-Mar-2015
Introduction for University Staff
CiCS welcomes you to the University of Sheffield
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11/04/23 Allan Wright © The University of Sheffield
CiCS provides computing, information, IT and
Business services to staff and students at the
University of Sheffield
Who are CiCS and what do we do?
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Services Provided
• Login via Muse
• Ucard
• University computers
• Software
• Training
• Managing your account
• Telephones
• Helpdesk
• Room bookings
• University print service
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Ucard
• Is your ID
• Is a library card
• Is a Student union card
• If you lose your Ucard
• Your Ucard determines access control
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Managed XP - Windows 7
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Using University Computers
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Software
There is a list of all software available on the managed desktop here: http://www.shef.ac.uk/cics/desktop/software.html
An unmanaged PC or MAC needs to have software installed either by you or with the help of your departmental technician.
For information on purchasing software see this link: http://www.shef.ac.uk/cics/buying
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Software
CiCS support s Microsoft Office 2007 applications for PCs and 2008 for Macs.
The following web pages detail the installation process, new features and the support available for staff:
http://www.shef.ac.uk/cics/office2007
http://www.shef.ac.uk/cics/office2008/mac
Microsoft Office 2010 for PCs and 2011 for Macs are also available for purchase from CiCS via SAP
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Email via Muse
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Email via Thunderbird
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Email via Macmail
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There are two types of training
CiCS Training
LMS Training
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Managing Your Account
• Change or synchronise your password
• Request a RATS password
• Display account information
https://www.shef.ac.uk/cics/password
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Telephones
• CiCS provides the infrastructure for the Sheffield University telephone system
• For information on telephone user guides, internal directory and your TLO see the link below
• http://www.shef.ac.uk/cics/phones
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Helpdesk
The Helpdesk provides assistance to all users of the University’s computing facilities and should be the second point of contact for all IT queries, after departmental technicians.
Telephone 21111 or go to the self service page:
http://www.shef.ac.uk/cics/selfservice
You can also follow us on Twitter for all service updates.
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Helpdesk/Support
CiCS provides several web pages of support for various difficulties you may experience
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Room Booking
Book rooms across campus for meetings
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University Print Service
Provide a printing and binding service to all departments and individuals associated with the university
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Service Status Page
Shows on-going and planned work across campus
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AV Services
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Self Service & Live Support
www.shef.ac.uk/cics/support
• CiCS Helpdesk Self Service
• Knowledgebase
• Service Status
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Drop-in Service
Staff & Student faulty computers
Hardware and software
Account problems
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CiCS Workhop
• CiCS provides a repair service for staff University equipment.
• Opening hours are 9am until 5pm.
• There is a collection and delivery service for University machines only.
• Contact 23065 or 0114 2223065 on external telephones for further details.
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11/04/23 Allan Wright © The University of Sheffield
MyChat
MyChat is an authenticated instant messaging system. It lets University members have real-time, online conversations and conferences.
http://www.shef.ac.uk/cics/mychat
Google Chat
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uSpace
Collaborative working area
for:
•Projects•Ideas•Documents
Sharing with colleagues.
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Groups
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