Introduction for University Staff

CiCS welcomes you to the University of Sheffield

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CiCS provides computing, information, IT and

Business services to staff and students at the

University of Sheffield

Who are CiCS and what do we do?

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Services Provided

• Login via Muse

• Ucard

• University computers

• Software

• Email

• Training

• Managing your account

• Telephones

• Helpdesk

• Room bookings

• University print service

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Ucard

• Is your ID

• Is a library card

• Is a Student union card

• If you lose your Ucard

• Your Ucard determines access control

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Managed XP - Windows 7

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Using University Computers

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Software

There is a list of all software available on the managed desktop here: http://www.shef.ac.uk/cics/desktop/software.html

An unmanaged PC or MAC needs to have software installed either by you or with the help of your departmental technician.

For information on purchasing software see this link: http://www.shef.ac.uk/cics/buying

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Software

CiCS support s Microsoft Office 2007 applications for PCs and 2008 for Macs.

The following web pages detail the installation process, new features and the support available for staff:

http://www.shef.ac.uk/cics/office2007

http://www.shef.ac.uk/cics/office2008/mac

Microsoft Office 2010 for PCs and 2011 for Macs are also available for purchase from CiCS via SAP

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Email via Muse

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Email via Thunderbird

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Email via Macmail

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There are two types of training

CiCS Training

LMS Training

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Managing Your Account

• Change or synchronise your password

• Request a RATS password

• Display account information

https://www.shef.ac.uk/cics/password

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Telephones

• CiCS provides the infrastructure for the Sheffield University telephone system

• For information on telephone user guides, internal directory and your TLO see the link below

• http://www.shef.ac.uk/cics/phones

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Helpdesk

The Helpdesk provides assistance to all users of the University’s computing facilities and should be the second point of contact for all IT queries, after departmental technicians.

Telephone 21111 or go to the self service page:

http://www.shef.ac.uk/cics/selfservice

You can also follow us on Twitter for all service updates.

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Helpdesk/Support

CiCS provides several web pages of support for various difficulties you may experience

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Room Booking

Book rooms across campus for meetings

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University Print Service

Provide a printing and binding service to all departments and individuals associated with the university

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Service Status Page

Shows on-going and planned work across campus

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AV Services

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Self Service & Live Support

www.shef.ac.uk/cics/support

• CiCS Helpdesk Self Service

• Knowledgebase

• Service Status

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Drop-in Service

Staff & Student faulty computers

Hardware and software

Account problems

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CiCS Workhop

• CiCS provides a repair service for staff University equipment.

• Opening hours are 9am until 5pm.

• There is a collection and delivery service for University machines only.

• Contact 23065 or 0114 2223065 on external telephones for further details.

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MyChat

MyChat is an authenticated instant messaging system. It lets University members have real-time, online conversations and conferences.

http://www.shef.ac.uk/cics/mychat

Google Chat

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uSpace

Collaborative working area

for:

•Projects•Ideas•Documents

Sharing with colleagues.

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Groups

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