Kate Finn, Ph.D.Fiona Finn Tiene

Wiser Usability, Inc.

Introducing iPads toOlder Adults

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"I don't have any formal studies, but I see residents who don't like large groups now have something to keep them stimulated, and I see their smiles and satisfaction that they can accomplish the task.” 

[Director of a Memory Care Assisted Living Residence]

Why an iPad? Why Now?

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“The dominant response in residents’ satisfaction surveys was the desire for more technology and education.”

[Director of Bus Dev at Senior Living Community]

Why an iPad? Why Now?

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“The residents were clearly engaged for a lengthy amount of time and proud of themselves once they completed a game.”

[Director of Assisted Living Community]

Why an iPad? Why Now?

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1983: Steve Jobs’ Concept Great computer in a book you carry Learn to use in 20 minutes Wireless access to everything

2010: Release of first iPad

2013: 200m tablets sold

Background

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Tablets vs. Other Devices

ASA 2014 Introducing iPads to Older Adults

Image © 2013 Compilr.com

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+LightweightPortableScreen, target sizeEasy to maintainDirect touchSimpler interfaceSecurity

−Expense“Accessibility” Passwords

requiredUser Interface

Hidden functions Multi-touch gestures Accuracy for

selecting App inconsistency

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iPad Device Pro’s and Con’s

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Staying in touch with friends and family

Reducing loneliness

Keeping up with current events

Benefits: Social Engagement

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Mental stimulation Activity tracking Sense of independence,

control

Benefits: Health

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Content Consumption Reading Film, tv shows Reminiscence Photo

Content Creation Writing Art Photography

Benefits: Leisure

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“Reasons why iPads are good for memory care residents” [from aPlaceForMom.com] Encourage socialization; some encourage mobility

Open up ways of communication (music, art) Something new, fun, “easy”

Benefits: People with Memory Impairments

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Older Adults’ Main Uses for iPads?Mostly the Same as Everyone Else’s!

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Keeping in touch with friends/family Reading Brain training and other games Health research Financial transactions Shopping Taking, organizing photos Reminiscing, autobiography Listening to music

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Good question! Strong push for “helpful” apps for the 50+

Most Popular Mobile Applications?

“Savvy Seniors”• Skype• Story Before Bed• Find My Phone• Over 40 Magnifier• Pillboxie• VizWiz• Dragon Dictation• iDiabetes• BP Monitor

“Devices & Apps for the Elderly”• MedWatcher• Diabetes• Prime Alert• MediSave Virtual Pillbox

“Top Apps for Post50s”• It’s Done• Eye Reader• Pandora• Park’n Find• iTriage• Mint.com• Ambiance• GasBuddy• Fandango• AroundMe

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Example Programs

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Goal: to get more engagement between residents and families

iPads on long-term loan to residentsSpecific staff conduct drop-in classes,

are available to help between classesSeveral residents bought iPadsClasses now open to non-residents

(BYOD)

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Sunny View Retirement Community

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OATs An established non-profit in NYC Offers courses at several sites

SeniorNet Non-profit with locations at community and

senior centers around the world

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OATs & SeniorNet

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Contracts to give classes in senior communities and centers.

Also offers a Train-the-Trainer model.Trains staff members how to:

Set up iPadTeach classesProvide support

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Generation Connect

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25 teen volunteers partnered with 35 OAs Over 5-mos, held 28 learning events (450) “Improved seniors’ technology knowledge

and enriched the lives of both generations” One-to-one tutoring available by appt BYOD

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City of Palo Alto Library

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College students are teamed w 2 OAs who live in senior residence

Work with them for 6 months OAs have iPads, or borrow from Pace Graduation ceremony!

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Pace University: Gerontechnology

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Pilot Programs: Participants get iPads, wi-fi , training for 5-6 mos

In DC, with OATS and Family Matters of Greater Wash. Ended Nov 2013 Chose people w/o any previous computer experience

In South Dakota, with OATS (trained volunteers), USD and Good Samaritan Society Ending March 2014 55 seniors get classes 2x/wk, + lab

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AARP Foundation:Connecting to Community

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Helps low-income, older Americans combat loneliness and develop social connections through social media and other online offerings.

Adoption of technology increases social engagement among OAs, but many can’t take advantage of it b/c of lack of instructional opportunities and support.

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AARP Foundation:Connecting to Community

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AARP TEK Pavilion, Life@50+

Photo courtesy GypsyNester.com

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AARP TEK Pavilion, Life@50+

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AARP TEK Pavilion, Life@50+

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Purpose Settings Population (skill level) Device Ownership Support Configuration Instructors (age, ratio) Duration, Frequency!!!

Differences among Programs

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Accessibility Options

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VisionVoiceoverSpeak SelectionSiriDictationZoomFont AdjustmentInvert Colors

HearingFacetimeClosed CaptionsMessages with

iMessageMono AudioVisible and Vibrating

AlertsMade-for-iProduct

Hearing Aids

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Accessibility Options

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Physical and Motor SkillsAssistiveTouchSiriSwitch ControlDictationKeyboard Shortcuts

Learning and LiteracyGuided AccessSpeak SelectionDictionarySafari Reader

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Accessibility Options

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Accessibility Options

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Familiarity with icons and terminologySpeed and accuracy of motor skill usageRecognition of gestures on touchscreenInclination to

explore/experiment

Amount of use in spare time

Memory of past information

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Differences between Younger and Older Users

Flickr Photo by Fancy Jantzi

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Show students what’s possible, but find out what they're actually interested in doing/learning

Provide quiet environmentSimplify passwords, network accessHelp them set up their accessibility optionsProvide handouts or notebookReview at start of each lessonAssign homeworkEncourage student sharingEncourage student explorationOnline, face-to-face contact w students between

classes

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Recommendations

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Some Online Learning Resources

kfinn@wiserusability.com

408.806.8451 ASA 2014 33Introducing iPads to Older Adults

Questions? Anything to share?

Kate Finn, Ph.D.Fiona Tiene

Wiser Usability, Inc.

Usability

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