Introducing iPads to Older Adults (ASA/AIA 2014)

Kate Finn, Ph.D.Fiona Finn Tiene

Wiser Usability, Inc.

Introducing iPads toOlder Adults

Introducing iPads to Older Adults 2

"I don't have any formal studies, but I see residents who don't like large groups now have something to keep them stimulated, and I see their smiles and satisfaction that they can accomplish the task.”

[Director of a Memory Care Assisted Living Residence]

Why an iPad? Why Now?

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“The dominant response in residents’ satisfaction surveys was the desire for more technology and education.”

[Director of Bus Dev at Senior Living Community]


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“The residents were clearly engaged for a lengthy amount of time and proud of themselves once they completed a game.”

[Director of Assisted Living Community]


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1983: Steve Jobs’ Concept Great computer in a book you carry Learn to use in 20 minutes Wireless access to everything

2010: Release of first iPad

2013: 200m tablets sold

Background

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Tablets vs. Other Devices

ASA 2014 Introducing iPads to Older Adults

Image © 2013 Compilr.com


+LightweightPortableScreen, target sizeEasy to maintainDirect touchSimpler interfaceSecurity

−Expense“Accessibility” Passwords

requiredUser Interface

Hidden functions Multi-touch gestures Accuracy for

selecting App inconsistency

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iPad Device Pro’s and Con’s


Staying in touch with friends and family

Reducing loneliness

Keeping up with current events

Benefits: Social Engagement

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Mental stimulation Activity tracking Sense of independence,

control

Benefits: Health

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Content Consumption Reading Film, tv shows Reminiscence Photo

Content Creation Writing Art Photography

Benefits: Leisure

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“Reasons why iPads are good for memory care residents” [from aPlaceForMom.com] Encourage socialization; some encourage mobility

Open up ways of communication (music, art) Something new, fun, “easy”

Benefits: People with Memory Impairments

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Older Adults’ Main Uses for iPads?Mostly the Same as Everyone Else’s!

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Keeping in touch with friends/family Reading Brain training and other games Health research Financial transactions Shopping Taking, organizing photos Reminiscing, autobiography Listening to music

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Good question! Strong push for “helpful” apps for the 50+

Most Popular Mobile Applications?

“Savvy Seniors”• Skype• Story Before Bed• Find My Phone• Over 40 Magnifier• Pillboxie• VizWiz• Dragon Dictation• iDiabetes• BP Monitor

“Devices & Apps for the Elderly”• MedWatcher• Diabetes• Prime Alert• MediSave Virtual Pillbox

“Top Apps for Post50s”• It’s Done• Eye Reader• Pandora• Park’n Find• iTriage• Mint.com• Ambiance• GasBuddy• Fandango• AroundMe


Example Programs


Goal: to get more engagement between residents and families

iPads on long-term loan to residentsSpecific staff conduct drop-in classes,

are available to help between classesSeveral residents bought iPadsClasses now open to non-residents

(BYOD)

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Sunny View Retirement Community


OATs An established non-profit in NYC Offers courses at several sites

SeniorNet Non-profit with locations at community and

senior centers around the world

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OATs & SeniorNet


Contracts to give classes in senior communities and centers.

Also offers a Train-the-Trainer model.Trains staff members how to:

Set up iPadTeach classesProvide support

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Generation Connect


25 teen volunteers partnered with 35 OAs Over 5-mos, held 28 learning events (450) “Improved seniors’ technology knowledge

and enriched the lives of both generations” One-to-one tutoring available by appt BYOD

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City of Palo Alto Library


College students are teamed w 2 OAs who live in senior residence

Work with them for 6 months OAs have iPads, or borrow from Pace Graduation ceremony!

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Pace University: Gerontechnology


Pilot Programs: Participants get iPads, wi-fi , training for 5-6 mos

In DC, with OATS and Family Matters of Greater Wash. Ended Nov 2013 Chose people w/o any previous computer experience

In South Dakota, with OATS (trained volunteers), USD and Good Samaritan Society Ending March 2014 55 seniors get classes 2x/wk, + lab

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AARP Foundation:Connecting to Community


Helps low-income, older Americans combat loneliness and develop social connections through social media and other online offerings.

Adoption of technology increases social engagement among OAs, but many can’t take advantage of it b/c of lack of instructional opportunities and support.

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AARP Foundation:Connecting to Community

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AARP TEK Pavilion, Life@50+

Photo courtesy GypsyNester.com


Purpose Settings Population (skill level) Device Ownership Support Configuration Instructors (age, ratio) Duration, Frequency!!!

Differences among Programs

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Accessibility Options


VisionVoiceoverSpeak SelectionSiriDictationZoomFont AdjustmentInvert Colors

HearingFacetimeClosed CaptionsMessages with

iMessageMono AudioVisible and Vibrating

AlertsMade-for-iProduct

Hearing Aids

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Physical and Motor SkillsAssistiveTouchSiriSwitch ControlDictationKeyboard Shortcuts

Learning and LiteracyGuided AccessSpeak SelectionDictionarySafari Reader

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Familiarity with icons and terminologySpeed and accuracy of motor skill usageRecognition of gestures on touchscreenInclination to

explore/experiment

Amount of use in spare time

Memory of past information

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Differences between Younger and Older Users

Flickr Photo by Fancy Jantzi


Show students what’s possible, but find out what they're actually interested in doing/learning

Provide quiet environmentSimplify passwords, network accessHelp them set up their accessibility optionsProvide handouts or notebookReview at start of each lessonAssign homeworkEncourage student sharingEncourage student explorationOnline, face-to-face contact w students between

classes

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Recommendations


Some Online Learning Resources

[email protected]

408.806.8451 ASA 2014 33Introducing iPads to Older Adults

Questions? Anything to share?

Kate Finn, Ph.D.Fiona Tiene

Wiser Usability, Inc.

Usability

Testing/

Reviews

Focus Groups

Interaction

Design

Workshops/

Tutorials

Introducing iPads to Older Adults (ASA/AIA 2014)

Technology

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