Open-Knowledge - Milan – London – Shanghai – Sydney

LEVERAGING SOCIAL CAPITAL FOR INNOVATION

Rosario SicaOpen-Knowledge

POWER TO THE PEOPLE

Open-Knowledge - Milan – London – Shanghai – Sydney

Open-Knowledge - Milan – London – Shanghai – Sydney

Io e il valore del NOI

(Io)noi

Open-Knowledge - Milan – London – Shanghai – Sydney

TIME December 1982

“Person of the year” per il settimanale TIME

TIME December 2006

Open-Knowledge - Milan – London – Shanghai – Sydney

2006 2009

Dal Web 2.0 ai Social Media

Open-Knowledge - Milan – London – Shanghai – Sydney

Open-Knowledge - Milan – London – Shanghai – Sydney Se Facebook fosse uno stato sarebbe il terzo stato più grande del pianeta

Open-Knowledge - Milan – London – Shanghai – Sydney

Open-Knowledge - Milan – London – Shanghai – Sydney 9

Open-Knowledge - Milan – London – Shanghai – Sydney

Open-Knowledge - Milan – London – Shanghai – Sydney

Organizzazione formale e networking

Apertura, flessibilità, soliditàproblem solving, spontaneità,

passione, velocità…

Obiettivi, strategie, pianificazioneefficienza, procedure, processi, standard…

Open-Knowledge - Milan – London – Shanghai – Sydney

Open-Knowledge - Milan – London – Shanghai – Sydney

The power of social networks

Sociology: J.L. Moreno (sociogramme, sociometrics) and the school of Gestalt (1934)

Social Anthropology: Elton Mayo (the weight of inter-personal relations in the workplace: General Electric)

Marc Granovetter and the theory of the weak bonds (Harvard University) as well as the point of no return (“tipping point”)

Theory of the network: Rob Cross, Stephen Borgatti

Web 2.0: explosion of social networking and peer-to-peer information exchange

Open-Knowledge - Milan – London – Shanghai – Sydney

Open-Knowledge - Milan – London – Shanghai – Sydney

INCREMENTAL OR RADICAL

INNOVATION?

Open-Knowledge - Milan – London – Shanghai – Sydney

Open-Knowledge - Milan – London – Shanghai – Sydney

Lots of books about innovation…

…but little innovation to be seen

Open-Knowledge - Milan – London – Shanghai – Sydney

INNOVATING USING SOCIAL CAPITAL IS REALLY ABOUT

Creating the right audiences,

motivations and context

Open-Knowledge - Milan – London – Shanghai – Sydney

Open-Knowledge - Milan – London – Shanghai – Sydney

So what does this mean for you?

Open-Knowledge - Milan – London – Shanghai – Sydney 21

Open-Knowledge - Milan – London – Shanghai – Sydney

Innovation:

Great Ideas…IMPLEMENTED

Open-Knowledge - Milan – London – Shanghai – Sydney

EXPLORERS

Open-Knowledge - Milan – London – Shanghai – Sydney

EXPLOITERS

Open-Knowledge - Milan – London – Shanghai – Sydney

The Engagement gap

EXPLORERS EXPLOITERS

ENGAGERS

Open-Knowledge - Milan – London – Shanghai – Sydney

INNOVATION PROCESS IN TERMS OF NETWORKS

Open-Knowledge - Milan – London – Shanghai – Sydney

The Formal…

CONCEPTSEXPERIMENTS

BUSINESS VENTURESIDEAS PLATFORMS NEW BUSINESS

Open-Knowledge - Milan – London – Shanghai – Sydney

…& the Informal – reality!

Open-Knowledge - Milan – London – Shanghai – Sydney

‘Socialising the three ‘E’s’ of Innovation

Open-Knowledge - Milan – London – Shanghai – Sydney

Open-Knowledge - Milan – London – Shanghai – Sydney

Due iniziative di innovazione nella Pubblica Amministrazione UK

The Innovation PoolScottish Water

Scottish Water è la società pubblica, controllata dal governo Scozzese, che gestisce le infrastrutture di distribuzione di acqua e di raccolta delle acque reflue in tutto il paese. Conta oggi 3.700 dipendenti.

Gentoo Re-ImagineGentoo Group

Gentoo Group è un gruppo che opera nel nord dell’Inghilterra e comprende una cooperativa edilizia con oltre 30.000 edifici, un’impresa di costruzioni anche edilizie e un ramo dedicato allo sviluppo immobiliare. Conta oggi oltre 1.700 dipendenti.

Open-Knowledge - Milan – London – Shanghai – Sydney

Una piattaforma di Idea Management: Spigit

I processi che portano alla condivisione, discussione e – perché no – concretizzazione di idee innovative in azienda passano sempre più frequentemente da piattaforme web-based ad uso e consumo di dipendenti, collaboratori esterni e attori che gravitano attorno all’azienda.

È un processo che tende ad avvicinare dipendenti e collaboratori alle scelte del management, creare un clima partecipativo su tematiche di importanza strategica e può valorizzare le potenzialità inespresse in azienda premiando la cosiddetta “collective intelligence”.

Open-Knowledge - Milan – London – Shanghai – Sydney

Explore Phase: a) strength of weak ties

Director of Operations

Technical Co ordinator

Head of Maint.& Minor Works

Finance Manager

Finance Manager

Electrical Designer

Technical Manager

Senior Project Controller

Finance Manager

Open-Knowledge - Milan – London – Shanghai – Sydney

Explore Phase: b) strong ties - community

Assistant Project Controller

Senior Auditor

Senior Quantity Surveyor

Head of People Development

Snr. Policy & Research Officer

Director of OperationsAsst. Chief Executive

Head of Service (Operations)

Head of Communications

Technical ManagerDirector of Customer Services

Customer Services Assistant

Senior Project Controller

Property Info Officer

Asst. Chief Executive

Policy & Research Officer

Open-Knowledge - Milan – London – Shanghai – Sydney

Engage Phase:

Senior Quantity Surveyor

Head of People Development

Systems Support Manager

Snr. Policy & Research Officer

Sustainability Project Off

Operations Manager

ICT Service Delivery Manager

Project Manager

Supported Housing Manager

Head of Business Assurance

Director of Operations

Public Relations Manager

Project Mgr (Special Projects)

Head of Service (Operations)

Development Manager

Green Operations Manager

Knowledge Manager

Sen. Systems Support Engineer

Head of Communications

Technical ManagerDirector of Customer Services

Head of Business Improvement

Senior Project Controller

Contact Centre ManagerDirector of Gentoo Green

Policy & Research Officer

Where are the Explorer/Management Relationships?

Executive cluster has “thin” connection to Contact centre and Operations

Open-Knowledge - Milan – London – Shanghai – Sydney

Exploitation Phase: ‘Programmable’ exploitation

Senior Management Management

Exploitation is largely top-down

Open-Knowledge - Milan – London – Shanghai – Sydney

Exploitation phase: Exploitation complex

Head of People Development

Snr. Policy & Research Officer

Sustainability Project Off

Neighbourhood Support Officer

Arborcultural Team Leader

Sustainability Project Off

Finance Manager

Building Surveyor

Electrical DesignerHead of Communications

Head of Business Improvement

Contact Centre Manager

Asst. Chief Executive

Exploit by Department

Open-Knowledge - Milan – London – Shanghai – Sydney

The 3 E’s in practice

Exploitation:Programmable

Director of Operations

Technical Co ordinator

Head of Maint.& Minor Works

Finance Manager

Finance Manager

Electrical Designer

Technical Manager

Senior Project Controller

Finance Manager

Assistant Project Controller

Senior Auditor

Senior Quantity Surveyor

Head of People Development

Snr. Policy & Research Officer

Director of OperationsAsst. Chief Executive

Head of Service (Operations)

Head of Communications

Technical ManagerDirector of Customer Services

Customer Services Assistant

Senior Project Controller

Property Info Officer

Asst. Chief Executive

Policy & Research Officer

Senior Quantity Surveyor

Head of People Development

Systems Support Manager

Snr. Policy & Research Officer

Sustainability Project Off

Operations Manager

ICT Service Delivery Manager

Project Manager

Supported Housing Manager

Head of Business Assurance

Director of Operations

Public Relations Manager

Project Mgr (Special Projects)

Head of Service (Operations)

Development Manager

Green Operations Manager

Knowledge Manager

Sen. Systems Support Engineer

Head of Communications

Technical ManagerDirector of Customer Services

Head of Business Improvement

Senior Project Controller

Contact Centre ManagerDirector of Gentoo Green

Policy & Research Officer

Head of People Development

Snr. Policy & Research Officer

Sustainability Project Off

Neighbourhood Support Officer

Arborcultural Team Leader

Sustainability Project Off

Finance Manager

Building Surveyor

Electrical DesignerHead of Communications

Head of Business Improvement

Contact Centre Manager

Asst. Chief Executive

Explore: Strength of Weak Ties Model

Explore: Communities Model

Engage (with Executive)

Exploitation:Complex

Open-Knowledge - Milan – London – Shanghai – Sydney

Social capital is the key innovation differentiator…

the rest is business as usual…

Open-Knowledge - Milan – London – Shanghai – Sydney

Keep in touch!

www.open-knowledge.itrosario.sica@open-knowledge.it@rsica

MILANO LONDON SYDNEY SHANGHAI