Innovation sica

Open-Knowledge - Milan – London – Shanghai – Sydney

LEVERAGING SOCIAL CAPITAL FOR INNOVATION

Rosario SicaOpen-Knowledge

POWER TO THE PEOPLE


Io e il valore del NOI

(Io)noi


TIME December 1982

“Person of the year” per il settimanale TIME

TIME December 2006

http://www.time.com/time/magazine/0,9263,7601061225,00.html


2006 2009

Dal Web 2.0 ai Social Media

Open-Knowledge - Milan – London – Shanghai – Sydney Se Facebook fosse uno stato sarebbe il terzo stato più grande del pianeta

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Organizzazione formale e networking

Apertura, flessibilità, soliditàproblem solving, spontaneità,

passione, velocità…

Obiettivi, strategie, pianificazioneefficienza, procedure, processi, standard…


The power of social networks

Sociology: J.L. Moreno (sociogramme, sociometrics) and the school of Gestalt (1934)

Social Anthropology: Elton Mayo (the weight of inter-personal relations in the workplace: General Electric)

Marc Granovetter and the theory of the weak bonds (Harvard University) as well as the point of no return (“tipping point”)

Theory of the network: Rob Cross, Stephen Borgatti

Web 2.0: explosion of social networking and peer-to-peer information exchange


INCREMENTAL OR RADICAL

INNOVATION?


Lots of books about innovation…

…but little innovation to be seen


INNOVATING USING SOCIAL CAPITAL IS REALLY ABOUT

Creating the right audiences,

motivations and context


So what does this mean for you?

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Innovation:

Great Ideas…IMPLEMENTED


EXPLORERS


EXPLOITERS


The Engagement gap

EXPLORERS EXPLOITERS

ENGAGERS


INNOVATION PROCESS IN TERMS OF NETWORKS


The Formal…

CONCEPTSEXPERIMENTS

BUSINESS VENTURESIDEAS PLATFORMS NEW BUSINESS


…& the Informal – reality!


‘Socialising the three ‘E’s’ of Innovation


Due iniziative di innovazione nella Pubblica Amministrazione UK

The Innovation PoolScottish Water

Scottish Water è la società pubblica, controllata dal governo Scozzese, che gestisce le infrastrutture di distribuzione di acqua e di raccolta delle acque reflue in tutto il paese. Conta oggi 3.700 dipendenti.

Gentoo Re-ImagineGentoo Group

Gentoo Group è un gruppo che opera nel nord dell’Inghilterra e comprende una cooperativa edilizia con oltre 30.000 edifici, un’impresa di costruzioni anche edilizie e un ramo dedicato allo sviluppo immobiliare. Conta oggi oltre 1.700 dipendenti.


Una piattaforma di Idea Management: Spigit

I processi che portano alla condivisione, discussione e – perché no – concretizzazione di idee innovative in azienda passano sempre più frequentemente da piattaforme web-based ad uso e consumo di dipendenti, collaboratori esterni e attori che gravitano attorno all’azienda.

È un processo che tende ad avvicinare dipendenti e collaboratori alle scelte del management, creare un clima partecipativo su tematiche di importanza strategica e può valorizzare le potenzialità inespresse in azienda premiando la cosiddetta “collective intelligence”.


Explore Phase: a) strength of weak ties

Director of Operations

Technical Co ordinator

Head of Maint.& Minor Works

Finance Manager

Finance Manager

Electrical Designer

Technical Manager

Senior Project Controller

Finance Manager


Explore Phase: b) strong ties - community

Assistant Project Controller

Senior Auditor

Senior Quantity Surveyor

Head of People Development

Snr. Policy & Research Officer

Director of OperationsAsst. Chief Executive

Head of Service (Operations)

Head of Communications

Technical ManagerDirector of Customer Services

Customer Services Assistant


Property Info Officer

Asst. Chief Executive

Policy & Research Officer


Engage Phase:



Systems Support Manager


Sustainability Project Off

Operations Manager

ICT Service Delivery Manager

Project Manager

Supported Housing Manager

Head of Business Assurance


Public Relations Manager

Project Mgr (Special Projects)


Development Manager

Green Operations Manager

Knowledge Manager

Sen. Systems Support Engineer



Head of Business Improvement


Contact Centre ManagerDirector of Gentoo Green


Where are the Explorer/Management Relationships?

Executive cluster has “thin” connection to Contact centre and Operations


Exploitation Phase: ‘Programmable’ exploitation

Senior Management Management

Exploitation is largely top-down


Exploitation phase: Exploitation complex




Neighbourhood Support Officer

Arborcultural Team Leader


Finance Manager

Building Surveyor

Electrical DesignerHead of Communications


Contact Centre Manager


Exploit by Department


The 3 E’s in practice

Exploitation:Programmable


Technical Co ordinator

Head of Maint.& Minor Works

Finance Manager

Finance Manager

Electrical Designer

Technical Manager


Finance Manager

Assistant Project Controller

Senior Auditor




Director of OperationsAsst. Chief Executive




Customer Services Assistant


Property Info Officer





Systems Support Manager



Operations Manager

ICT Service Delivery Manager

Project Manager

Supported Housing Manager

Head of Business Assurance


Public Relations Manager

Project Mgr (Special Projects)


Development Manager

Green Operations Manager

Knowledge Manager

Sen. Systems Support Engineer





Contact Centre ManagerDirector of Gentoo Green





Neighbourhood Support Officer

Arborcultural Team Leader


Finance Manager

Building Surveyor

Electrical DesignerHead of Communications


Contact Centre Manager


Explore: Strength of Weak Ties Model

Explore: Communities Model

Engage (with Executive)

Exploitation:Complex


Social capital is the key innovation differentiator…

the rest is business as usual…


Keep in touch!

[email protected]@rsica

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Innovation sica

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