Post on 05-Jan-2016
EWS Workshop – Vienna, 23.10.2008
Reaction to Emergency Alerts using voice and Clustering Technologies
REACTIST-2005-033607
5th EWS-WorkshopVienna, 23 October 2008
– http://www.react-ist.net
EWS Workshop – Vienna, 23.10.2008
Ambulance C&C1 Fire Brigade C&C1
Police Dept. C&C1
REGION 1
UNCOORDINATED ACTION
REGION 2
AmbulanceC&C2
Fire BrigadesC&C2
FRAGMENTEDCOMMUNICATION
Police DeptC&C2
REACT ENHANCED
COORDINATED
Need for interoperability
– http://www.react-ist.net
EWS Workshop – Vienna, 23.10.2008
REACT - The mission
“Reaction to Emergency Alerts using voice and Clustering Technologies”
Main goals:
• capture more of the information available from sensors, being them “human” or technological
• make this information available to as many local Emergency Call Services as possible, by creating an interoperable European information-structure
• complement the data with associated services able to semantically analyse and cluster environmental and crisis management information
– http://www.react-ist.net
Voice capturingVoice capturingE-CallE-Call
InteroperabilityInteroperability
Call groupingCall grouping
EWS Workshop – Vienna, 23.10.2008
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Same call seen by different C&C
– http://www.react-ist.net
C&C1
Sussex PoliceC&C2
West Sussex Fire
EWS Workshop – Vienna, 23.10.2008
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Same call seen by different C&C
– http://www.react-ist.net
C&C1
Sussex PoliceC&C2
West Sussex Fire
EWS Workshop – Vienna, 23.10.2008
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Same call seen by different C&C
– http://www.react-ist.net
C&C1
Sussex PoliceC&C2
West Sussex Fire
EWS Workshop – Vienna, 23.10.2008
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Same call seen by different C&C
– http://www.react-ist.net
C&C1
Sussex PoliceC&C2
West Sussex Fire
EWS Workshop – Vienna, 23.10.2008
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
Same call seen by different C&C
– http://www.react-ist.net
C&C1
Sussex PoliceC&C2
West Sussex Fire
EWS Workshop – Vienna, 23.10.2008
Additional services
1. Content management– Analysis of calls -> scenarios– Wider view on an event -> investigation
2. Voice recognition– Capturing keywords (e.g. “gun”, “fire”)– Suggesting keywords to the call-taker
3. Automatic translation of data– By using TSO dictionary
4. Homogenisation of coding– By using CAP/TSO coding
– http://www.react-ist.net
EWS Workshop – Vienna, 23.10.2008
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
What you need to have REACT working
– http://www.react-ist.net
C&C1
Sussex PoliceC&C2
West Sussex Fire
Your Current C&C
EWS Workshop – Vienna, 23.10.2008
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
What you need to have REACT working
– http://www.react-ist.net
C&C1
Sussex PoliceC&C2
West Sussex Fire
Your Current C&C
CAP adapter
EWS Workshop – Vienna, 23.10.2008
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
What you need to have REACT working
– http://www.react-ist.net
C&C1
Sussex PoliceC&C2
West Sussex Fire
Your Current C&C
CAP adapter
EWS Workshop – Vienna, 23.10.2008
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
What you need to have REACT working
– http://www.react-ist.net
C&C1
Sussex PoliceC&C2
West Sussex Fire
Your Current C&C
CAP adapter CAP parser
EWS Workshop – Vienna, 23.10.2008
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
What you need to have REACT working
– http://www.react-ist.net
C&C1
Sussex PoliceC&C2
West Sussex Fire
Your Current C&C
CAP adapter
Adapted C&C
CAP parser
EWS Workshop – Vienna, 23.10.2008
Pilots
1. Italy – FB PSAP, Venice district– Geographic integration– Link with Ambulance service
2. UK – Police PSAP, Sussex– Geographic integration
3. Germany – FB Aachen– EuRegio Maas-Rhein– Multilingual service– Geographic integration
– http://www.react-ist.net
EWS Workshop – Vienna, 23.10.2008
How can you becomeinteroperable with other C&C’s?
• Identify who you need to interoperate with
• Contact REACT
• Adapt your C&C to generate and receive CAP messages
• Adapt your C&C to process and display the received messages
– http://www.react-ist.net
EWS Workshop – Vienna, 23.10.2008
• Identify who you need to interoperate with
• Contact REACT
• Adapt your C&C to generate and receive CAP messages
• Adapt your C&C to process and display the received messages
– http://www.react-ist.net
How ITALIAN FB became interoperable with other C&C’s
C&C’s from other provinces + Ambulance services
Worked with the REACT partners
SO115 adapted to generate and receive CAP messages [2 months]
SO115 to process and display CAP messages on GIS [4 months]
EWS Workshop – Vienna, 23.10.2008
CAP and TSO adopted by Italian Fire Brigades
• The Italian Ministry of the Interior has issued a formal decree concerning the sharing of data between the fire department and other emergency organisations, such as the ambulance service.
• The decree – published in the government’s Official Journal of 3 July – defines the communication protocols for exchanging data and information between emergency service command and control rooms.
• This is the first time in Italy that an emergency organisation will open its databases to other similar organisations, providing they adopt the communication protocol which has been defined and developed within the REACT project.
– http://www.react-ist.net
EWS Workshop – Vienna, 23.10.2008
Existing infrastructures, E112 if present
Existing infrastructures, E112 if present
Caller identification, Location, Voice, Clustering
What Italian FB made to have REACT working
– http://www.react-ist.net
C&C2
Treviso Fire
SO115
CAP adapter
Adapted So115
CAP parserC&C1
Venezia Fire
EWS Workshop – Vienna, 23.10.2008
What Italian FB got having REACT working
– http://www.react-ist.net
C&C2
Treviso Fire
SO115 SO115
C&C1
Venezia Fire
C&C3
Venezia Ambulance
Beta80
EWS Workshop – Vienna, 23.10.2008
Thank you very much for your time
J. PflieglHiTec MarketingVienna - Austriajp@hitec.at
www.react-ist.net
We look forward to cooperate for the benefit of safer citizens in a safer Europe
– http://www.react-ist.net