EWS Workshop – Vienna, 23.10.2008 Reaction to Emergency Alerts using voice and Clustering...

EWS Workshop – Vienna, 23.10.2008

Reaction to Emergency Alerts using voice and Clustering Technologies

REACTIST-2005-033607

5th EWS-WorkshopVienna, 23 October 2008

– http://www.react-ist.net

http://www.react-ist.net/


Ambulance C&C1 Fire Brigade C&C1

Police Dept. C&C1

REGION 1

UNCOORDINATED ACTION

REGION 2

AmbulanceC&C2

Fire BrigadesC&C2

FRAGMENTEDCOMMUNICATION

Police DeptC&C2

REACT ENHANCED

COORDINATED

Need for interoperability



REACT - The mission

“Reaction to Emergency Alerts using voice and Clustering Technologies”

Main goals:

• capture more of the information available from sensors, being them “human” or technological

• make this information available to as many local Emergency Call Services as possible, by creating an interoperable European information-structure

• complement the data with associated services able to semantically analyse and cluster environmental and crisis management information


Voice capturingVoice capturingE-CallE-Call

InteroperabilityInteroperability

Call groupingCall grouping



Existing infrastructures, E112 if present


Caller identification, Location, Voice, Clustering

Same call seen by different C&C


C&C1

Sussex PoliceC&C2

West Sussex Fire



Additional services

1. Content management– Analysis of calls -> scenarios– Wider view on an event -> investigation

2. Voice recognition– Capturing keywords (e.g. “gun”, “fire”)– Suggesting keywords to the call-taker

3. Automatic translation of data– By using TSO dictionary

4. Homogenisation of coding– By using CAP/TSO coding







What you need to have REACT working


C&C1

Sussex PoliceC&C2

West Sussex Fire

Your Current C&C







C&C1

Sussex PoliceC&C2

West Sussex Fire

Your Current C&C

CAP adapter







C&C1

Sussex PoliceC&C2

West Sussex Fire

Your Current C&C

CAP adapter CAP parser







C&C1

Sussex PoliceC&C2

West Sussex Fire

Your Current C&C

CAP adapter

Adapted C&C

CAP parser


Pilots

1. Italy – FB PSAP, Venice district– Geographic integration– Link with Ambulance service

2. UK – Police PSAP, Sussex– Geographic integration

3. Germany – FB Aachen– EuRegio Maas-Rhein– Multilingual service– Geographic integration




How can you becomeinteroperable with other C&C’s?

• Identify who you need to interoperate with

• Contact REACT

• Adapt your C&C to generate and receive CAP messages

• Adapt your C&C to process and display the received messages



• Identify who you need to interoperate with

• Contact REACT

• Adapt your C&C to generate and receive CAP messages

• Adapt your C&C to process and display the received messages


How ITALIAN FB became interoperable with other C&C’s

C&C’s from other provinces + Ambulance services

Worked with the REACT partners

SO115 adapted to generate and receive CAP messages [2 months]

SO115 to process and display CAP messages on GIS [4 months]


CAP and TSO adopted by Italian Fire Brigades

• The Italian Ministry of the Interior has issued a formal decree concerning the sharing of data between the fire department and other emergency organisations, such as the ambulance service.

• The decree – published in the government’s Official Journal of 3 July – defines the communication protocols for exchanging data and information between emergency service command and control rooms.

• This is the first time in Italy that an emergency organisation will open its databases to other similar organisations, providing they adopt the communication protocol which has been defined and developed within the REACT project.






What Italian FB made to have REACT working


C&C2

Treviso Fire

SO115

CAP adapter

Adapted So115

CAP parserC&C1

Venezia Fire


What Italian FB got having REACT working


C&C2

Treviso Fire

SO115 SO115

C&C1

Venezia Fire

C&C3

Venezia Ambulance

Beta80


Thank you very much for your time

J. PflieglHiTec MarketingVienna - [email protected]

www.react-ist.net

We look forward to cooperate for the benefit of safer citizens in a safer Europe


EWS Workshop – Vienna, 23.10.2008 Reaction to Emergency Alerts using voice and Clustering...

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