Post on 28-Mar-2018
EUROWINGSBOOKING GUIDELINESEssential information for booking Eurowings flights.For more information about short- and medium-haul flights clickFor more information about long-haul flights click
here.here.
EUROWINGSBOOKING GUIDELINESEssential information for booking Eurowings short- and medium-haul flights via a GDS or ticketless booking channels.
Ticketed GDS,Light Ticketing,
Ticketless
BE
ST
BE
ST
MO
RE
LE
GR
OO
M*
MO
RE
LE
GR
OO
M*
BA
SIC
& S
MA
RT
BA
SIC
& S
MA
RT
BE
ST
BA
SIC
& S
MA
RT
MO
RE
LE
GR
OO
M*
Facts
Locations: Berlin, Dortmund, Dusseldorf, Hamburg, Hanover, Cologne/Bonn, Stuttgart and ViennaFleet (in January 2016): 88 aircraftTypes of aircraft: A319, A320, CRJ900
Fleet
Dear Travel Agency Partner,
The Eurowings brand is a newly established, independent low-cost airline modelled on itssuccessful partner Germanwings. In future, Eurowings will offer flights within Europe and toattractive long-haul destinations. Passengers can customize their flights by choosing fromBASIC, SMART and BEST fares.
We are delighted that the new Eurowings offers excellent value for money in the European airlinebusiness. For you, that means even better routes to even more destinations all with the usualhigh product quality of the Lufthansa Group.
We now have an offer to suit every passenger. The BASIC fare offers price-conscious customers a low-cost flight-only deal, but many extras can be added as required. The SMART fare is ideal for passengers who would like to enjoy convenient extra services like preferred seating, an on-board snack and drink, and a free item of checked luggage weighing up to 23 kg. These are just some of the popular services that are already included in the great price. Finally, we have introduced the BEST fare. Designed for customers who value comfort, this fare leaves nothing to be desired: a seat with more legroom in the first three rows on the Airbus fleet, an adjacent seat free, priority check-in and priority boarding, lounge access, a reserved hand luggage compartment and à la carte catering.
Needless to say, our entire range of fares can still be booked through the major ticketlessdistribution channels such as eurowings Travel agency portal. The interlinable SMART and BEST fares are available in your GDS (Amadeus, Galileo, Worldspan, Apollo and Sabre). In addition all published fares (incl. BASIC) can be also booked via Amadeus using the light ticketing option.
To our continued cooperation!
Your Eurowings Team
Airbus A320Airbus A319 Bombardier CRJ900 NextGen
* For more legroom and greater comfort: can be booked as an upgrade with BASIC, and included as standard with SMART depending on availability
v
Welcome on Board The Fleet for Short & Medium-haul Flights
32
Benefits HON Circle Member Senator Frequent Traveller
Priority check-in1
Priority boarding
Security fast lane access1
Lounge access Germany2
Lounge access Europe3
Ski equipment
Executive Bonus
Select miles
HON Circle miles4
Companion Award
Eurowings flies to over 130 attractive destinations Miles & More status members enjoy many benefits with Eurowings, e.g. priority check-in,executive bonus and lounge access (depending on fare and destination).
1 At all BEST airports (where available). 2 These include access to all lounges at selected airports for Senators and HON Circle members or with any booking in the BEST fare category; Frequent Travellers who book a SMART fare have access to Lufthansa Business Lounges only. 3 Access to all lounges at all BEST airports for Senators and HON Circle members or with any booking in the BEST fare category; Frequent Travellers who book a SMART fare have access to Lufthansa, Austrian Airlines and SWISS Business Lounges and to lounges owned by Brussels Airlines. 4 With a BEST fare booking.
Route Network Privileges for Status Customers
LondonBirmingham
Newquay
Oslo
Stockholm
ManchesterDublin
Edinburgh
Paris
Amsterdam
Dresden
Leipzig/Halle
RostockUsedomHamburg
Dortmund
Pula
SalzburgStuttgart
Karlsruhe
Zagreb
Budapest
Verona Rijeka
Dubrovnik
KavalaAnkara
Istanbul
Split Sarajevo
Pristina
Tirana
Zadar
Izmir
Antalya
Lamezia Terme
Thessaloniki
Bari
Brindisi
MykonosKos
Cagliari
Olbia
CataniaTunis
Palermo
Faro
Barcelona
Jerez
Bilbao
Nador
Ibiza
Gran Canaria
Toulouse
Fuerteventura
Valencia
Bremen
Bologna
Calvi BastiaPisa
Basel
Berlin
Montpellier
Lyon
GlasgowNewcastle
Klagenfurt
Mallorca
Casablanca
Cyprus
Rhodes
Crete
Santorini
Athens
MarrakeshTenerife
Katowice
Warsaw
WroclawBrussels
KrakowCologne/Bonn
Munich
Corfu
Tangier
Moscow
Gothenburg
HanoverDusseldorf
Nuremberg
Geneva
Vienna
Venice Bucharest
Zurich
Rome
Naples
Lisbon
Milan
Malaga
PragueJersey
Porto
Belgrade
MarseilleNice
Reykjavík
Minorca
Alicante
Varna
East Midlands
Bodrum
Samsun
Kütahya
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BEST FTLSMART
SEN/HONBASIC, SMART
Access at all BEST airports thathave lounges:
Access to LH and Eurowingspartner lounges in Germany andthe EU:
Access to LH and Eurowingspartner lounges in Germany andthe EU as well as to ContractLounges at BEST airports:
LH
DE
Berlin, Bremen, Dresden, Dusseldorf, Hamburg, Hanover, Cologne, Leipzig, Munich, Nuremberg, Stuttgart
Berlin, Bremen, Dresden, Dusseldorf, Hamburg, Hanover, Cologne, Leipzig, Munich, Nuremberg, Stuttgart
Berlin, Bremen, Dresden, Dusseldorf, Hamburg, Hanover, Cologne, Leipzig, Munich, Nuremberg, Stuttgart
EU Paris (CDG), Milan (MXP), London (LHR)
Athens, Milan (MXP), Paris (CDG), London (LHR)
Athens, Milan (MXP), Paris (CDG), London (LHR)
LH Group Lounge
Brussels, Geneva, Vienna, Zurich Brussels, Geneva, Vienna, Zurich Brussels, Geneva, Vienna, Zurich
ContractAmsterdam, Basel, Birmingham, London (STN), Manchester, Moscow (VKO), Nice
–Amsterdam, Basel, Birmingham, London (STN), Manchester, Moscow (VKO), Nice
Preferred seating in rows 1–3
From €164*(incl. GDS channel surcharge)
Best-in-class seat pitch in the Airbus fleet
Adjacent seat free
Lounge access
Reserved hand luggage compartment
À la carte catering
2 items of hand luggage
2 bags up to 23 kg each
Priority check-in and priority boarding
Security fast lane at selected airports
Increased miles incl. HON Circle miles
Free booking changes or cancellation with Flex option*
From €70*(incl. GDS channel surcharge)
Preferred seating
Snack & drink
1 bag up to 23 kg
Miles
Free booking changes or cancellation with Flex option*
Lounge access at selected airports for HON, SEN and FTL
The standard fare The comfort fare
SMART BEST
* Fare per leg. Limited seat availability. BEST fare: only available on selected routes. Flex option with SMART and BEST fares can be booked for an extra fee; free booking changes or cancellations are permitted up until the end of the day of departure.
Lounge Access Ticketed Fare Options in GDS
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Free lounge access depends on the range of services booked and/or the passenger‘s status.
CORPORATE
Product SMART SMARTFLEX
BEST BESTFLEX
SMART BEST
Booking Class E, N, X, T, L, K, G, S, W, Q, H, M, B, Y, V on selected routes
I D J C, I J
Booking changes For a charge*, plus fare differencewhere applicable
Free of charge up to and including the scheduled date of departure, thereafter for a charge
For a charge*, plus fare difference where applicable
Free of charge up to and including the scheduled date of departure, thereafter for a charge
Free of charge up to and including the scheduled date of departure, thereafter for a charge
Free of charge up to and including the scheduled date of departure, thereafter for a charge
Refunds Not permitted**Free of charge up to and including the planned date of departure, thereafter for a charge
Not permitted
Free of charge up to and including the scheduled date of departure, thereafter for a charge
Free of charge up to and including the scheduled date of departure, thereafter for a charge
Free of charge up to and including the scheduled date of departure, thereafter for a charge
Name changesPermitted before tickets are issuedNot permitted after tickets have been issued
Permitted before tickets are issuedNot permitted after tickets have been issued
Permitted before tickets are issuedNot permitted after tickets have been issued
Permitted before tickets are issuedNot permitted after tickets have been issued
Permitted before tickets are issuedNot permitted after tickets have been issued
Permitted before tickets are issuedNot permitted after tickets have been issued
Ticket Time Limit 24 hours after booking 24 hours before departure 24 hours after booking24 hours before departure
C = 24 hours after bookingI = 24 hours before departure
24 hours before departure
Seat reservation Free of charge Free of charge
Free of charge + adjacent seat free + more legroom*** + guaranteed seat in rows 1-3***
Free of charge + adjacent seat free + more legroom*** + guaranteed seat in rows 1-3***
Free of charge
Free of charge + adjacent seat free + more legroom*** + guaranteed seat in rows 1-3***
Lounge access Lounge access at selected airports for HON, SEN and FTL
Lounge access at selected airports for HON, SEN and FTL
Included IncludedLounge access at selected airports for HON, SEN and FTL
Included
Routes All routes All routes
All German domesticroutes and to thefollowing destinations:Amsterdam, Basel,Birmingham, Brussels,Geneva, London,Manchester, Milan,Moscow, Nice, Paris,Vienna and Zurich
All German domesticroutes and to thefollowing destinations:Amsterdam, Basel,Birmingham, Brussels,Geneva, London,Manchester, Milan,Moscow, Nice, Paris,Vienna and Zurich
By arrangementBy arrangementon BEST routes(see PUBLISHED BEST)
PUBLISHED
* There is a fee per booking/ticket. V-Fares are non-refundable and non-changeable. ** As part of the Semi-Flex-Option, cancellations are possible up to 30 minutes before departure in reservation classes Q, H, M, B and Y. The cancellation
fee is €90, Fee Code: CXI.*** This refers to the Airbus fleet
Ticketed Fare Conditions in GDS
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The ability to modify bookings:
The Eurowings fare system has differing Fare Basis Codes (FBC):
• NN (V-fares only) = non-refundable, non-changeable (FBC, e.g. VNNWGRDE)• NC = non-refundable, changeable (FBC, e.g. BNCWGDE)• FLEX = refundable, changeable, (FBC, e.g. IFLEX)
NN (solely V-fares) are non-changeable, only available as a return fare and combinations are only possible with another V-fare. All other fares are changeable in accordance with fare rules.
Booking changes on a desired new flight are always possible up to 30 minutes before departure (subject to fare rules). If a flexible fare booking is not changed by 11.59 p.m. on the originally scheduled day of departure, a separate charge will apply.
Important point: A prior checkout is an essential requirement for making changes to bookings. This can be done exclusively via the call centre. The country specific hotline can be found at: eurowings.com/contact
Rerouting is not permitted. Should rerouting become necessary, you can proceed as follows:
• Delete booking and make a new booking• Refund and reissue the ticket (if permitted by the fare rules)
When a booking is changed through a GDS (e.g. Amadeus) a ticket reissue is required (‘stickers’/revalidation will not be transmitted to Eurowings).
In case of last-minute booking changes within 72 hours before departure, we recommend first of all contacting the call centre to check the check-in status of the customer (and possibly check-out). Changing a booking is not possible when the customer is checked in. The country specific hotline can be found at: eurowings.com/contact
Refunds are always possible for Flex-fares (class I for SMART and J for BEST). If the refund is made by 11:59 p.m. on the originally scheduled departure date, the refund is free of charge. If the refund is made later, a fee will be charged according to the Fare Notes.
Reservation of a seat:
A Generic Seat Request can be used. This request is confirmedand updated with the actual seat.
Specific seat reservation in Amadeus:
• A specific seat reservation can be made. This request is confirmed and updated with the specific seat
• A seat map is available solely in Amadeus• Please check that the seat desired is available and book this one accordingly
Special Service Request (SSR) notification:
Please note that the SSR notification (SSR OTHS 1A PLEASE UPDATE TO SYNCHRONIZE PNR) is purely for information and no further action is required.
The reserved seat:
This can be changed afterwards by using the option previously mentioned, or via the Web Check-In from 72 hours before departure at no charge.Important: When deleting a confirmed (Status KK/HK) seat-SSR-element, the actual seat reservation is deleted.
Booking Changes and Refunds Seat Reservation
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Combined flights must always be booked via a GDS ticketed channel. This option is not available ticketless.
Interline Agreements:
• Lufthansa (LH): for combining on a halfway/round-trip basis and in EW-/4U- and LH through fares
• Austrian Airlines (OS): for combining on a halfway/round-trip basis and in EW-/4U- and OS through fares
• SWISS (LX): for combining on a halfway/round-trip basis and in EW-/4U- and LX through fares
• Brussels Airlines (SN): for combining on a halfway/round-trip basis and in EW-/4U- and SN through fares
• United Airlines (UA) and Air Canada (AC): for combining with UA and AC through fares (feeder and defeeder services for the two partner airlines on North Atlantic routes)
• ANA (NH): for combining EW/4U and NH through fares (feeder and defeeder services for NH‘s Japanese routes)
• Condor (DE): for combining on a halfway/round-trip basis and in EW-/4U- and DE through fares
SSRs available in GDS:
Free SSRs:
DEAF, WCHC, WCHR, WCHS, WCMP, WCBD – when booking SSR-Codes WCMP as well as WCBD following booking, an e-mail must be sent to buchungsinfo@eu.eurowings.com with information on wheelchairs, providing the booking details (file key, names).
SSRs available for a charge:
BIKE, SPEQ – The current fee is €50 in Europe and €60 German domestic per leg, per person.An EMD must be issued. These SSRs can be booked via our call centre
PETC – The current fee is €40 in Europe and €48 German domestic per leg per person.An EMD must be issued. These SSRs can be booked via our call centre
Non-available SSRs:
The SSRs XBAG, BLND, UMNR and WEAP are not bookable via GDS. These can be booked and paid via our call centre as well as at Eurowings airport sales counters, depending on availability.
Luggage Booking and additional booking of SSRs
In addition, codeshare agreements are currently in place with:
• OS: all Eurowings flights DE-AT and AT-DE flights have an OS marketing flight number as well as a EW-/4U flight number
• LX: all Eurowings flights to and from Zurich have an LX marketing flight number as well as a EW/4U-Flight number
• LH: all Eurowings flights DTM-MUC and MUC-DTM have an LH marketing flight number as well as a EW/4U-Flight number
• LH: All Eurowings USA flights have an LH marketing flight number
• Many Eurowings flights from/to DUS have an EW/4U flight number as well as a LH marketing flight number for feeder and defeeder services from/to LH long-haul
• ANA (NH): Several flights from/to DUS (feeder and defeeder services to NH flights)
• United Airlines (UA): Numerous feeder and defeeder services to UA flights
• Brussels Airlines (SN): STR-BRU feeder and defeeder services from/to SN flights
Combined flights
Codeshare flights
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1. SEGMENT 2. SEGMENT
Check-in should be with airline listed in 1st segment Check-in via Conditions Check-in via Conditions
Single journey (direct connection)
www.eurowings.comMobile check-inAutomated check-inAirport check-in
From 72 hours before the scheduled Eurowings departure
www.eurowings.comMobile check-inAutomated check-inAirport check-in
From 72 hours before the scheduled Eurowings departure
www.lufthansa.comMobile check-inAutomated check-in
At any time on the day before the scheduled Lufthansa departure
Through-checking (return flight Eurowings) is possible with transfer within 24 hours
www.lufthansa.comMobile check-inAutomated check-in
www.eurowings.comMobile check-inAutomated check-inAirport check-in
Through-checking by Lufthansa, if the Eurowings flight takes place within 24 hours of the flight with Lufthansa
If the return flight takes place at least 24 hours after the outbound flight with Lufthansa, the check-in is taken care of directly by Eurowings
If the Eurowings return flight has not been checked in at the same time as the Lufthansa outbound flight, then check-in for the return flight can only be made at the airport if the return flight takes place less than 24 hours after the outbound flight
www.eurowings.comMobile check-inAirport check-in
Check-in for the Eurowings flight and through-checking for the return flight with Lufthansa is possible from 23 hours before the scheduled departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa return flight takes place within 24 hours after the scheduled Eurowings flight
If through-checking is not possible, a check-in for the Eurowings flight via www.eurowings.com as well as a Mobile check-in is only possible if there are a minimum of 4 hours between the scheduled Eurowings flight and the scheduled Lufthansa flight
www.eurowings.comMobile check-inAutomated check-inAirport check-in
www.lufthansa.comMobile check-inAutomated check-in
Through-checking is possible on the return flight with Lufthansa from 23 hours before the scheduled Lufthansa departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa return flight takes place within 24 hours after the scheduled Eurowings flight
At any time on the day before the scheduled Lufthansa departure
Check-in with a Direct Connection
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1. SEGMENT 2. SEGMENT
Check-in should be with airline listed in 1st segment Check-in via Conditions Check-in via Conditions
Flight connections (respectively per direction)
www.eurowings.comMobile check-inAutomated check-inAirport check-in
From 72 hours before the scheduled Eurowings departure
Through-checking is possible with direct connecting flights
www.eurowings.comMobile check-inAutomated check-inAirport check-in
From 72 hours before the scheduled Eurowings departure
Through-checking is possible with direct connecting flights
www.lufthansa.comMobile check-inAutomated check-in
At any time on the day before the scheduled Lufthansa departure
Through-checking (Eurowings ongoing flight) is possible with a transfer within 24 hours
www.lufthansa.comMobile check-inAutomated check-in
www.eurowings.comMobile check-inAutomated check-inAirport check-in
Through-checking by Lufthansa, if the Eurowings flight takes place within 24 hours of the flight with Lufthansa
If the connecting flight takes place 24 hours or more after the Lufthansa outbound flight, check-in performed directly with Eurowings
www.eurowings.comMobile check-inAirport check-in
Check-in for the Eurowings flight and through-checking for the onward flight with Lufthansa is possible from 23 hours before the scheduled departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa connecting flight takes place within 24 hours after the scheduled Eurowings flight
If through-checking is not possible, a check-in for the Eurowings flight via www.eurowings.com as well as a Mobile check-in is only possible if there are a minimum of 4 hours between the scheduled Eurowings flight and the scheduled Lufthansa flight
www.eurowings.comMobile check-inAutomated check-inAirport check-in
www.lufthansa.comMobile check-inAutomated check-in
Through-checking for the onward flight with Lufthansa is possible from 23 hours before the scheduled Lufthansa departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa connecting flight takes place within 24 hours after the scheduled Eurowings flight
At any time on the day before the scheduled Lufthansa departure
Check-in with a Non-direct Connection
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Hand luggage
Bookable add-ons
The budget fare The standard fare The premium fare
Hand luggage
Free booking changes or cancellation with Flex option*
Lounge access at selected airports for HON/SEN/FTL
1 bag up to 23 kg
Preferred seating in the standard category
Miles
Bookable add-ons
SMART meals (1x hot,1x cold)
Beverages
More legroom and generous recline
Premium seat in the exclusive category
2 items of hand luggage
Free booking changes or cancellation with Flex option*
Lounge access
Security fast lane at selected airports
Priority check-in and priority boarding
Milesincluding HON Circle miles
2 bags up to 23 kg each
À la carte catering
On-board entertainment
SMARTBASIC BEST
From €156.50*(incl. channel surcharge)
From €62.50*(incl. channel surcharge)
From €37.49*(incl. channel surcharge)
* Fare per leg. Limited seat availability. BASIC fare: checked luggage subject to surcharges. BEST fare: only available on selected routes. Flex option with SMART and BEST fares can be booked for an extra fee; free booking changes or cancellations are permitted up until the end of the day of departure.
Modifications • Booking changes: • Up to 30 minutes before departure via GDS
• Name changes: • Possible 30 minutes before departure via GDS
• Cancellation of flexible fares: • Up to 30 Minutes before departure: GDS (subject to fare rules) • After departure: GDS (subject to fare rules)
Important: A prior checkout is essential requirement for making changes to bookings. Via our call center.
Seat reservation • A specific seat reservation can be made. This request is confirmed and updated with the
specific seat
• A seat map is available solely in Amadeus
• Please check that the seat desired is available and book this one accordingly
• Depending on the fare charges may apply
Combined flights• Combinations with airline partners are not possible with Light Ticketing
Additional bookings for luggage and other extras• The following options exist for additional bookings up to 30 minutes before departure
via Amadeus:• Online (eurowings.com) by providing the booking code and surname (not possible with
Amadeus booking code)• Via the Eurowings call centre• At the Eurowings airport sales counter
* refers to the Airbus fleet
Light Ticketing in GDS (solely Amadeus) Booking Guidelines
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PUBLISHED
Product BASICSMART/ SMART
FLEX
BEST/ BEST
FLEX
Booking changes
For a charge (per person/per leg) plus fare difference where applicable
SMART: For a charge (per person/per leg) plus fare difference where applicable
SMART-Flex: Free of charge up to and including the scheduled date of depar-ture, thereafter for a charge1
BEST: For a charge (per person/per leg) plus fare difference where applicable
BEST-Flex: Free of charge up to and including the scheduled date of depar-ture, thereafter for a charge1
Refunds Not permitted
SMART: Not permitted
SMART-Flex: For a charge (per person/per leg) plus fare difference where applicable2
BEST: Not permitted
BEST-Flex: For a charge (per person/per leg) plus fare difference where applicable2
Name changes
For a charge (per person) plus fare difference where applicable
For a charge (per person) plus fare difference where applicable
For a charge (per person) plus fare difference where applicable
Seat reservation
For a charge Free of charge
Free + adjacent seat free+ more legroom3 + guaranteed seat inrows 1–33
Lounge access
Lounge access at selected airports for HON, SEN and FTL
Lounge access at selected airports for HON, SEN and FTL
Included
Routes All routes All routes
All German domesticroutes and to the following destinations: Amsterdam, Basel, Birmingham, Brussels, Geneva, London, Manchester, Milan, Moscow, Nice, Paris, Vienna and Zurich
SSRs available within Light Ticketing:
Free SSRs:
DEAF, WCHC, WCHR, WCHS, WCMP, WCBD - when booking SSR-Codes WCMP as well as WCBD following booking, an e-mail must be sent to buchungsinfo@eu.eurowings.com with information on wheelchairs, providing the booking details (file key, names).
SSRs available for a charge:
XBAG, XWGT, BIKE, SPEQ, GOLF, SKI, SPEQ/SURF, PETC due to national immigration regulations, any pets on flights from and to the UK and Ireland cannot be carried). Charge in accordance with general conditions of carriage.
Non-available SSRs:
The SSRs BLND, UMNR and WEAP are not bookable via GDS. These can be booked and paid via our call centre as well as at Eurowings airport sales counters, depending on availability.
1 An extra charge will apply for booking changes that are made later than 11.59 p.m. on the originally scheduled day of departure2 A charge will apply for refunds that are applied for later than 11.59 p.m. on the originally scheduled day of departure3 Refers to Airbus fleet
Luggage Booking and additional booking of SSRs Light Ticketing in GDS (solely Amadeus)
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Bookable add-ons
Snack & drink
1 bag up to 23 kg
From €149*From €55*From €29.99*
À la carte catering
Security fast lane at selected airports
Lounge access
Lounge access at selected airports for HON and SEN
Lounge access at selected airports for HON, SEN and FTL
Priority check-in and priority boarding
Preferred seating in rows 1–3
Preferred seating
Best-in-class seat pitch in the Airbus fleet
Adjacent seat free
Reserved hand luggage compartment
2 items of hand luggage
Free booking changes or cancellation with Flex option*
Free booking changes or cancellation with Flex option*
Increased miles incl. HON Circle miles
Miles
Miles
2 bags up to 23 kg each
The budget fare The standard fare The comfort fare
SMARTBASIC BEST
* Fare per leg. Limited seat availability. BASIC fare: checked luggage subject to surcharges. BEST fare: only available on selected routes. Flex option with SMART and BEST fares can be booked for an extra fee; free booking changes or cancellations are permitted up until the end of the day of departure.
Modifications • Booking changes: • Up to 30 minutes before departure: online, call centre, airport sales counter • After departure: call centre, airport sales counter
• Name changes: • Possible up to 30 minutes before departure: call centre, airport sales counter
• Cancellation of flexible fares: • Up to 30 minutes before departure: online, call centre, airport sales counter • After departure: call centre, airport sales counter
Seat reservation • By booking via eurowings.com (including corporate portal) the chosen seat can be reserved
immediately using an interactive seat map as well as via several OBEs
• Subsequent seat reservations possible at any time with booking reference and surname via eurowings.com
• Online seat reservations are not possible for bookings of more than 10 passengers. In this case, seat reservation must be made via the call centre
• “Extra Seat” service can be booked via our call centre at the valid price on the day
Combined flights• Combinations with airline partners are not possible with ticketless bookings
Additional bookings for luggage and other extras• The following options exist for additional bookings up to 30 minutes before departure:
• Online by providing the booking code and surname• Via our call centre• At the airport
Fare options in ticketless channels Booking Guidelines
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CORPORATE
Product BASIC SMART/ SMART
FLEX
BEST/BESTFLEX
SMARTDYNAMIC FLEX
BESTDYNAMIC FLEX
Booking changesFor a charge (per person/per leg), plus fare difference where applicable
SMART: For a charge (per person/per leg), plus fare difference where applicable
SMART-Flex: free of charge up to and including the scheduled day of departure1
BEST: For a charge (per person/per leg), plus fare difference where applicable
BEST-Flex: free of charge up to and including the scheduled day of departure1
Free of charge up to and including the scheduled date of departure, thereafter for a charge, plus fare difference where applicable
Free of charge up to and including the scheduled date of departure, thereafter for a charge, plus fare difference where applicable
Refunds Not permitted
SMART: Not permitted
SMART-Flex: free of charge up to and including the scheduled day of departure2
BEST: Not permitted
BEST-Flex: free of charge up to and including the scheduled day of departure2
According to contractual terms up to and including the scheduled day of departure2
According to contractual terms up to and including the scheduled day of departure2
Name changes For a charge (per person), plus fare difference where applicable
For a charge (per person), plus fare difference where applicable
For a charge (per person), plus fare difference where applicable
According to contractual terms, plus fare difference where applicable
According to contractual terms, plus fare difference where applicable
Seat reservation For a charge Free of chargeFree + adjacent seat free+ more legroom + guaranteed seat in rows 1–3
Free of chargeFree + adjacent seat free+ more legroom + guaranteed seat in rows 1–3
Lounge access Lounge access in selectedairports for HON, SEN and FTL
Lounge access in selected airports for HON, SEN and FTL
IncludedLounge access at selected airports for HON, SEN and FTL
Included
Routes All routes All routes
All German domestic routes and to the following destinations:Amsterdam, Basel, Birmingham, Brussels, Geneva, London,Manchester, Milan, Moscow, Nice, Paris, Vienna and Zurich
All nonstop routes
All German domestic routes and to the following destinations:Amsterdam, Basel, Birmingham, Brussels, Geneva, London, Manchester, Milan, Moscow, Nice, Paris, Vienna and Zurich
Fare Conditions in Ticketless Channels
1 Where there are changes to bookings occurring later than 11:59 p.m. on the originally scheduled day of departure, a fee will be charged.2 For refunds later than 11:59 p.m. on the originally scheduled day of departure, a fee will be charged.3 Refers to the Airbus fleet
PUBLISHED PUBLISHED
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BASIC SMART SMARTFLEX
SMARTDYNAMIC FLEX
BEST BESTFLEX
BESTDYNAMIC FLEX
eurowings.com and other ticketless channels
From €29.99
From €55
From€229.99
From €55
From€149
From€269.99
From€149
GDS „Ticketed“• E-Ticketing• Can be combined
–+ €15
per segment+ €15
per segment–
+ €15per segment
+ €15 per segment
–
GDS Light Ticketing (Amadeus)• EW/4U only
+ €7.50per segment
+ €7.50per segment
+ €7.50per segment
+ €7.50per segment(Planned for phase 2)
+ €7.50per segment
+ €7.50per segment
+ €7.50per segment(Planned for phase 2)
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Sales Channel Fare Structure
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EUROWINGSBOOKING GUIDELINESEssential information for booking Eurowings long-haul flights via a GDS or ticketless booking channels.
Ticketed GDS, Ticketless
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Dear Travel Agency Partner,
The Eurowings brand is a newly established, independent low-cost airline modelled on its successful partner Germanwings. In future, Eurowings will offer flights within Europe and to attractive long-haul destinations. Passengers can customize their flights by choosing from BASIC, SMART and BEST fares.
We are delighted that the new Eurowings offers excellent value for money in the European airline business. For you, that means even better routes to even more destinations – all with the usual high product quality of the Lufthansa Group.
With the fares BASIC, SMART and BEST, the passengers will be able to create their own long-haul flight according to their individual expectations: ranging from the flight-only offer (BASIC), to the classic economy class product (SMART) through to the premium fare (BEST). Travellers have the additonal option to reserve a seat with more legroom and greater comfort in the More Comfort zone.
Our worldwide long-haul flights can be booked via major ticketless distribution channels (e.g. Eurowings Travel Agency Portal). The interlinecompatible SMART and BEST fares are also available in your GDS (Amadeus, Galileo, Worldspan, Apollo and Sabre).
To our continued cooperation!
Your Eurowings Team
The new Eurowings takes off with the modern A330 aircraft. Thanks to the new cabin concept, the holiday starts at the moment of entering the aircraft: in all three sections, our customers travel comfortably and, depending on the fare, with up to 115 cm seat pitch. Along with the changing menus on offer, passengers have the option to order their prefered meal in advance from a wide selection of refreshments, or to enjoy catering à la carte in the BEST fare. Of course, a wide range of in-flight entertainment options is also essential. With various films, songs and games, you can be sure that time will fly!
* More legroom and comfort: this can be booked as an upgrade in BASIC & SMART fares
Welcome on Board The Fleet for Long-haul Flights
32
Benefits HON Circle Member Senator Frequent Traveller
Priority check-in1
Priority boarding1
Security fast lane access1
Lounge access Germany2
Lounge access Europe3
Lounge access worldwide2
Ski equipment
Executive Bonus
Select miles
HON Circle miles4
Companion Award
More legroom and generous recline
Premium seat in the exclusive category
Hand luggage
2 items of hand luggage
Free booking changes or cancellation with Flex option*
Free booking changes or cancellation with Flex option*
Lounge access
Lounge access at selected airports for HON/SEN/FTL
1 bag up to 23 kg
Security fast lane at selected airports
Priority check-in and priority boarding
Preferred seating in the standard category
Miles
Milesincluding HON Circle miles
2 bags up to 23 kg each
From €164.99*(incl. GDS channel surcharge)
From €264.99*(incl. GDS channel surcharge)
À la carte catering
Bookable add-ons
SMART meals (1x hot,1x cold)
Beverages
On-board entertainment
The standard fare The premium fare
SMART BESTWith Eurowings, Miles & More members enjoy a variety of benefits such as priority check-in, executive bonus and lounge access (depending on fare and destination).
Lounge access is available for all long-haul destinations booked at the BEST fare, as well as for HON Circle members and Senators who are booked at the SMART fare. Frequent Travellers travelling at the SMART fare and above can access all Lufthansa lounges and those of its partners.
1 At all BEST airports (where available). 2 These include access to all lounges at selected airports for Senators and HON Circle members (except in the BASIC fare on long-haul flights) or with any booking in the BEST fare category; access to Lufthansa Business Lounges and Partner Lounges for Frequent Travellers only when booking at the SMART fare. 3 Access to all lounges at all BEST airports for Senators and HON Circle members or with any booking in the BEST fare category; Frequent Travellers who book a SMART fare have access to Lufthansa, Austrian Airlines and SWISS Business Lounges and to lounges owned by Brussels Airlines. 4 With a BEST fare booking.
* Fare per leg and person. Limited seat availability. BASIC fare: checked luggage subject to surcharges. BEST fare: only available on selected routes. Flexoption with SMART and BEST fares can be booked for an extra fee, free booking changes or cancellation are permitted up until the end of the day ofdeparture.
Privileges for Status Customers Ticketed Fare Options in GDS
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CORPORATE
Product SMART SMARTFLEX
BEST BESTFLEX
SMART BEST
Booking class E, N, X, T, L, K, G, S, W, Q, H, M, B, Y I D J C, I J
Booking changes For a charge*, plus fare difference where applicable
Free of charge up to and including the scheduled date of departure, thereafter for a charge
For a charge*, plus fare difference where applicable
Free of charge up to and including the scheduled date of departure, thereafter for a charge
Free of charge up to and including the scheduled date of departure, thereafter for a charge
Free of charge up to and including the scheduled date of departure, thereafter for a charge
Refunds Not permitted**Free of charge up to and including the planned date of departure, thereafter for a charge
Not permitted
Free of charge up to and including the scheduled date of departure, thereafter for a charge
Free of charge up to and including the scheduled date of departure, thereafter for a charge
Free of charge up to and including the scheduled date of departure, thereafter for a charge
Name changesPermitted before tickets are issued;not permitted after tickets have been issued
Permitted before tickets are issued;not permitted after tickets have been issued
Permitted before tickets are issued;not permitted after tickets have been issued
Permitted before tickets are issued;not permitted after tickets have been issued
Permitted before tickets are issued;not permitted after tickets have been issued
Permitted before tickets are issued;not permitted after tickets have been issued
Ticket time limit 24 hours after booking 24 hours before departure 24 hours after booking 24 hours before departureC = 24 hours after bookingI = 24 hours before departure
24 hours before departure
Seat reservation Free of charge in the standard section Free of charge in the standard sectionFree of charge (Premium seat in the exclusive section***)
Free of charge (Premium seat in the exclusive section***)
Free of charge in the standard section
Free of charge (Premium seat in the exclusive section***)
Lounge access Lounge access at selected airports for HON, SEN and FTL
Lounge access at selected airports for HON, SEN and FTL
Included IncludedLounge access at selected airports for HON, SEN and FTL
Included
Routes All routes All routes On selected routes On selected routes By arrangement By arrangement
Ticketed Fare Conditions in GDS
PUBLISHED PUBLISHED
* There is a charge fee per booking/ticket. ** As part of the Semi-Flex-Option, cancellations are possible up to 30 minutes before departure in reservation classes Q, H, M, B and Y.
The cancellation fee is THB 4,052, Fee Code: CXI.*** This refers to the Airbus fleet
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The following seats are available in the price ranges and aircraft fleet*:
BEST:
Premium seat in the exclusive section. The seat of your choice in rows 1–3 (seats A, C, D, F with 115 cm of space between seats, leg supports and 8 ° reclining angles)
SMART:
The seat of your choice in the standard section: rows 4–7 and 17–44, A, C, D, F, G, H, K. More Comfort Option: extra legroom, including blanket and cushion in rows 10–16, A, C, D, F, G, H, K (bookable via the call centre, €50)
More Comfort Option:
Extra legroom seat including blanket and cushion in rows 10–16, A, C, D, F, G, H, K (bookable via the call centre, €50)
* refers to the Airbus fleet
Reservation of a window or aisle seat:
A Generic Seat Request can be used. This request is confirmed and updated with the actual seat.
Specific seat reservation in Amadeus:
• A specific seat reservation can be made. This request is confirmed and updated with the specific seat.
• A seat map is available solely in Amadeus.• Please check that the seat desired is available and book this one accordingly.
Special Service Request (SSR) notification:
Please note that the SSR notification (SSR OTHS 1A PLEASE UPDATE TO SYNCHRONIZE PNR) is purely for information and no further action is required.
The reserved seat:
This can be changed afterwards by using the option previously mentioned, or via the Web Check-In from 72 hours before departure at no charge.
Important: When deleting a confirmed (Status KK/HK) seat-SSR-element, the actual seat reservation is deleted.
Seat Reservations
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Interline agreements:
Combined flights must always be booked via a GDS ticketed channel. This option is not available ticketless.
• Lufthansa (LH): Feeder flights to MUC and FRA (via QKL) on EW long-haul out of CGN• Austrian Airlines (OS): Feeder flights to VIE, SZG and KLU on EW long-haul out of CGN
SSRs available in GDS:
Free SSRs:
DEAF, WCHC, WCHR, WCHS, WCMP, WCBD – when booking SSR-Codes WCMP as well as WCBD following booking, an e-mail must be sent to buchungsinfo@eu.eurowings.com with information on wheelchairs, providing the booking details (file key, names).
SSRs available for a charge:
BIKE, SPEQ – The current fee is €100 per leg, per person. An EMD must be issued. These SSRs can be booked via our call centre.
Non-available SSRs:
The SSRs XBAG, BLND, UMNR and WEAP are not bookable via GDS. These can be booked and paid via our call centre as well as at Eurowings airport sales counters, depending on availability.
The ability to modify bookings:
The Eurowings fare system has differing Fare Basis Codes (FBC):• NC = non-refundable, changeable (FBC, e.g. BNCWGDE)• SEM-FLEX = refundable, changeable, booking classes Y-Q (FBC, e.g. YRCWGRDE)
Booking changes on a desired new flight are always possible up to 30 minutes before departure (subject to fare rules). If a flexible fare booking is not changed by 11.59 p.m. on the originally scheduled day of departure, a separate charge will apply.
Important point: A prior checkout is an essential requirement for making changes to bookings. This can be done exclusively via the call centre. The country specific hotline can be found at: eurowings.com/contact
Rerouting is not permitted. Should rerouting become necessary, you can proceed as follows:
• Delete booking and make a new booking• Refund and reissue the ticket (if permitted by the fare rules)
When a booking is changed through a GDS (e.g. Amadeus) a ticket reissue is required (‘stickers’/revalidation will not be transmitted to Eurowings).
In case of last-minute booking changes within 72 hours before departure, we recommend first of all contacting the call centre to check the check-in status of the customer (and possibly check-out). Changing a booking is not possible when the customer is checked in. The country specific hotline can be found at: eurowings.com/contact
Refunds are always possible for Flex-fares (class I for SMART and J for BEST). If the refund is made by 11:59 p.m. on the originally scheduled departure date, the refund is free of charge. If the refund is made later, a fee will be charged according to the Fare Notes.
Interline Agreements and Additional Booking of SSRsBooking Changes and Refunds
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1. SEGMENT 2. SEGMENT
Check-in should be with airline listed in 1st segment Check-in via Conditions Check-in via Conditions
Single journey (direct connection)
www.eurowings.comMobile check-inAutomated check-inAirport check-in
From 72 hours before the scheduled Eurowings departure
www.eurowings.comMobile check-inAutomated check-inAirport check-in
From 72 hours before the scheduled Eurowings departure
www.lufthansa.comMobile check-inAutomated check-in
At any time on the day before the scheduled Lufthansa departure
Through-checking (return flight Eurowings) is possible with transfer within 24 hours
www.lufthansa.comMobile check-inAutomated check-in
www.eurowings.comMobile check-inAutomated check-inAirport check-in
Through-checking by Lufthansa, if the Eurowings flight takes place within 24 hours of the flight with Lufthansa
If the return flight takes place at least 24 hours after the outbound flight with Lufthansa, the check-in is taken care of directly by Eurowings
If the Eurowings return flight has not been checked in at the same time as the Lufthansa outbound flight, then check-in for the return flight can only be made at the airport if the return flight takes place less than 24 hours after the outbound flight
www.eurowings.comMobile check-inAirport check-in
Check-in for the Eurowings flight and through-checking for the return flight with Lufthansa is possible from 23 hours before the scheduled departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa return flight takes place within 24 hours after the scheduled Eurowings flight
If through-checking is not possible, a check-in for the Eurowings flight via www.eurowings.com as well as a Mobile check-in is only possible if there are a minimum of 4 hours between the scheduled Eurowings flight and the scheduled Lufthansa flight
www.eurowings.comMobile check-inAutomated check-inAirport check-in
www.lufthansa.comMobile check-inAutomated check-in
Through-checking is possible on the return flight with Lufthansa from 23 hours before the scheduled Lufthansa departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa return flight takes place within 24 hours after the scheduled Eurowings flight
At any time on the day before the scheduled Lufthansa departure
Check-in with a Direct Connection
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1. SEGMENT 2. SEGMENT
Check-in should be with airline listed in 1st segment Check-in via Conditions Check-in via Conditions
Flight connections (respectively per direction)
www.eurowings.comMobile check-inAutomated check-inAirport check-in
From 72 hours before the scheduled Eurowings departure
Through-checking is possible with direct connecting flights
www.eurowings.comMobile check-inAutomated check-inAirport check-in
From 72 hours before the scheduled Eurowings departure
Through-checking is possible with direct connecting flights
www.lufthansa.comMobile check-inAutomated check-in
At any time on the day before the scheduled Lufthansa departure
Through-checking (Eurowings ongoing flight) is possible with a transfer within 24 hours
www.lufthansa.comMobile check-inAutomated check-in
www.eurowings.comMobile check-inAutomated check-inAirport check-in
Through-checking by Lufthansa, if the Eurowings flight takes place within 24 hours of the flight with Lufthansa
If the connecting flight takes place 24 hours or more after the Lufthansa outbound flight, check-in performed directly with Eurowings
www.eurowings.comMobile check-inAirport check-in
Check-in for the Eurowings flight and through-checking for the onward flight with Lufthansa is possible from 23 hours before the scheduled departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa connecting flight takes place within 24 hours after the scheduled Eurowings flight
If through-checking is not possible, a check-in for the Eurowings flight via www.eurowings.com as well as a Mobile check-in is only possible if there are a minimum of 4 hours between the scheduled Eurowings flight and the scheduled Lufthansa flight
www.eurowings.comMobile check-inAutomated check-inAirport check-in
www.lufthansa.comMobile check-inAutomated check-in
Through-checking for the onward flight with Lufthansa is possible from 23 hours before the scheduled Lufthansa departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa connecting flight takes place within 24 hours after the scheduled Eurowings flight
At any time on the day before the scheduled Lufthansa departure
Check-in with a Non-direct Connection
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The budget fare The standard fare The premium fare
SMARTBASIC BEST
Hand luggage
Bookable add-ons
Hand luggage
Free booking changes or cancellation with Flex option*
Lounge access at selected airports for HON, SEN and FTL
1 bag up to 23 kg
Preferred seating in the standard category
Miles
Bookable add-ons
SMART meals (1x hot,1x cold)
Beverages
More legroom and generous recline
Premium seat in the exclusive category
2 items of hand luggage
Free booking changes or cancellation with Flex option*
Lounge access
Security fast lane at selected airports
Priority check-in and priority boarding
Milesincluding HON Circle miles
2 bags up to 23 kg each
À la carte catering
On-board entertainment
Miles
* BEST fare: only available on selected routes. Flex option with SMART and BEST fares can be booked for an extra fee; free booking changes or cancellations are permitted up until the end of the day of departure.
Modifications • Booking changes: • Up to 30 minutes before departure: online, call centre, airport sales counter • After departure: call centre, airport sales counter
• Name changes: • Possible up to 30 minutes before departure: call centre, airport sales counter
• Cancellation of flexible fares: • Up to 30 minutes before departure: online, call centre, airport sales counter • After departure: call centre, airport sales counter
Seat reservation • By booking via eurowings.com (including corporate portal) the chosen seat can be reserved
immediately using an interactive seat map as well as via several OBEs
• Subsequent seat reservations possible at any time with booking reference and surname via www.eurowings.com
• Online seat reservations are not possible for bookings of more than 10 passengers. In this case, seat reservation must be made via the call centre
• “Extra Seat” service can be booked via our call centre at the valid price on the day
Combined flights• Combinations with airline partners are not possible with ticketless bookings
Additional bookings for luggage and other extras• The following options exist for additional bookings up to 30 minutes before departure:
• Online by providing the booking code and surname• Via our call centre• At the airport
The following seats are available at these fares and in these subfleets*:• BEST: Premium seat in the exclusive section. Seat of your choice in rows 1–3
(seats A, C, D, F with 45 inches of space between seats, leg supports and 8° reclining angle)• SMART: The seat of your choice in the standard section: rows 4–7 and 17–44,
A, C, D, F, G, H, K More Comfort Option: extra legroom, including blanket and cushion in rows 10–16, A, C, D, F, G, H, K (bookable via the call centre, €50)
• BASIC: The seat of your choice in the standard section: rows 4–7 and 17–44, A, C, D, F, G, H, K More Comfort Option: extra legroom, including blanket and cushion in rows 10–16, A, C, D, F, G, H, K (bookable via the call centre, €90)
* refers to the Airbus fleet
Fare Conditions in Ticketless Channels Booking Guidelines
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CORPORATE
Product BASIC SMART/ SMART
FLEX
BEST/BESTFLEX
SMARTDYNAMIC FLEX
BESTDYNAMIC FLEX
Booking changesFor a charge (per person/per leg), plus fare difference where applicable
SMART: For a charge (per person/per leg), plus fare difference where applicable
SMART-Flex: free of charge up to and including the scheduled day of departure1
BEST: For a charge (per person/per leg), plus fare difference where applicable
BEST-Flex: free of charge up to and including the scheduled day of departure1
According to contractual terms up to and including the scheduled day of departure, plus fare difference where applicable1
According to contractual terms up to and including the scheduled day of departure, plus fare difference where applicable1
Refunds Not permitted
SMART: Not permitted
SMART-Flex: free of charge up to and including the scheduled day of departure2
BEST: Not permitted
BEST-Flex: free of charge up to and including the scheduled day of departure2
According to contractual terms up to and including the scheduled day of departure2
According to contractual terms up to and including the scheduled day of departure2
Name changes For a charge (per person), plus fare difference where applicable
For a charge (per person), plus fare difference where applicable
For a charge (per person), plus fare difference where applicable
According to contractual terms, plus fare difference where applicable
According to contractual terms, plus fare difference where applicable
Seat reservation For a chargeFree of charge in the standard section
Free of charge (Premium Seat in the exclusive section3)
Free of charge in the standard section
Free of charge (Premium Seat in the exclusive section3)
Lounge access Not includedLounge access in selected airports for HON, SEN and FTL
IncludedLounge access at selected airports for HON, SEN and FTL
Included
Routes All routes All routes On selected routes On selected business routes On selected business routes
Fare Conditions in Ticketless Channels
1 Where there are changes to bookings occurring later than 11:59 p.m. on the originally scheduled day of departure, a fee will be charged.2 For refunds later than 11:59 p.m. on the originally scheduled day of departure, a fee will be charged.3 Refers to the Airbus fleet
PUBLISHED PUBLISHED
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BASIC SMART SMARTFLEX
SMARTDYNAMIC FLEX
BEST BESTFLEX
BESTDYNAMIC FLEX
eurowings.com and other ticketless channels
From €99.99
From €149.99
From€649.99
From €149.99
From €249.99
From €699.99
From€249.99
GDS „Ticketed“• Can be combined
–+ €15
per segment+ €15
per segment–
+ €15per segment
+ €15per segment
–
Sales Channel Fare Structure
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Want to find out more?The Lufthansa service team will be happy to answer any questions you may have regarding Germanwings tickets issued on 220 tickets.
How to contact us: International service numbers: eurowings.com/contact
Information and registration: eurowings.com/reisebuero
Private travel:Eurowings Call Center: Tel. 0180 6 320 320*eurowings.comInternational service numbers: eurowings.com/contactGroup bookings (for groups of 10 people and up): eurowings.com/groups
As of April 2016, Subject change without notice.
Our quickest direct connection