Effective Communications Mohammad Tawfik

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Effective Communications

Mohammad Tawfik

Effective Communications Mohammad Tawfik

#WikiCourses http://WikiCourses.WikiSpaces.com

Understanding

Communications

Effective Communications Mohammad Tawfik

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Tappers and Listeners

A little game to start with!

Effective Communications Mohammad Tawfik

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Understanding

Communications

Effective Communications Mohammad Tawfik

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Why do we Communicate?! To change behavior

To get action

To ensure understanding To persuade

To get and give

Information

Effective Communications Mohammad Tawfik

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Forms of Communication

Effective Communications Mohammad Tawfik

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Effective communication depends on

skills in receiving messages as well

as on skills in sending them.

Effective Communications Mohammad Tawfik

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Phases linking sender and receiver

Effective Communications Mohammad Tawfik

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Misunderstanding

Creating the Message:

• Non-clear message content

• Unfamiliarity with situation or receiver

• Emotional conflicts

• Inability to express ideas

Effective Communications Mohammad Tawfik

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Misunderstanding

Transmitting & Receiving the message

• Physical Problems

• Conflicting Signals

• Overflow of signals

Effective Communications Mohammad Tawfik

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Misunderstanding

Understanding the message

• Different background

• Interpretation of words

• Emotional reactions

Effective Communications Mohammad Tawfik

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How to improve communication?

Effective Communications Mohammad Tawfik

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First Step: Listen

Effective Communications Mohammad Tawfik

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Remember:

Seek first to understand, then

to be understood! Stephen Covey

Effective Communications Mohammad Tawfik

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Set your body language!

Effective Communications Mohammad Tawfik

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Stop Multitasking

Effective Communications Mohammad Tawfik

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Stop Multitasking

Effective Communications Mohammad Tawfik

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Seek Clarifications

Effective Communications Mohammad Tawfik

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Do not think about your response!

Effective Communications Mohammad Tawfik

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Don’t Finish Sentences

Effective Communications Mohammad Tawfik

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Read Body Language

Effective Communications Mohammad Tawfik

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Second Step: Connect

Effective Communications Mohammad Tawfik

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Build Credibility

Effective Communications Mohammad Tawfik

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Show Congeniality

Effective Communications Mohammad Tawfik

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Third Step: Clarify

Effective Communications Mohammad Tawfik

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Use their language!

Effective Communications Mohammad Tawfik

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Avoid technical jargon

Effective Communications Mohammad Tawfik

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Use stories

Effective Communications Mohammad Tawfik

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Be precise

Effective Communications Mohammad Tawfik

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Be Simple