Effective Communicationfor Employees

DeKalb County Human Resources,Organization and Employee

Development

Instructor:Tammie Mays, OED Manager

NameWhere do you work within DeKalb?How long with the countyClass expectations

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Who Are You?

Housekeeping Introductions Desired Outcomes Define Effective Communication Communication Models Review & Reflection Communication Barriers Active Listening Communication Activity

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Agenda

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At the end of this course you will;• Know what is required for effective communications• Recognize the important parts of the communications

processes• Understand how our view of reality is shaped by our

perceptions• Be able to identify inter-personal barriers to effective

communications

Desired Outcomes

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Review and Reflection

1.What have you learned?

2. What actions will you take

at work based on your learnings?

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What is Effective Communication?

Increasing the levels of understanding

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Important Components of Effective Communications…

1.What is the most important part of communications?

2.What is Understanding?

Activity:What are some examples of a shared experience?

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Filter Components

1. Experiences2. Biases3. Opinions4. Values

Idea EncodeVerbal

Non-VerbalRcvd Decode

WordsTone of voice

ObjectsActions

Signs

10%

20%

70%

Sender Receiver

Communication Process

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2-Way Communication Model

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When Are You Not Communicating?

NEVER….You Are ALWAYS Communicating!!!

Review and Reflection

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1.What have you learned?

2. What actions will you take

at work based on your learnings?

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Physical distractions• Noise levels• Physical structures• Distance

Semantics• Slang• Professional terminology

Cultural differences• Race• Religious beliefs • Nationality

Mixed messages• Ulterior motives• Competing personal priorities• Competing organizational priorities

The absence of feedback• Avoidance behaviors• Lack of performance updates

Status effects• Elected official / Departmental Personnel• Between departments• Managers/Employees• Between professional fields

Barriers to Effective Communication

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10% of what we read

20% of what we hear

30% of what we see

50% of what we see and hear

70% of what we say and do

We Remember Approximately …

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1st time = 10% retention

2nd time = 25% retention

3rd time = 40-50% retention

4th time = 75% retention

Repetition Increases Understanding

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1. Check your motives2. Get to the point3. Stick to the point4. Your body speaks volumes5. Be conscious of your tone6. Say what you mean & mean what you say7. Listen for understanding8. Get help with tough communications9. Simplicity is best

Secrets to Effective Interpersonal Communications

Active Listening Tips

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Stop Talking Start listening with

the first sentence Concentrate on what

is being said Look for the meaning Avoid interruptions

Ask questions Remember key

points Ignore distractions Use nonverbals Don’t overreact

Review and Reflection

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1.What have you learned?

2. What actions will you take

at work based on your learnings?

Review and Reflection Activity

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In Groups of Two

Pick a scenario Discuss with partner Action

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Communication Activity

Increasing the level of effective communication

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What Would You like To Fix?1. What communication issues would you like to resolve (they can be your issues or the issues of someone else)?

2. What is the desired outcome or result you are looking for?

3. What is your role in getting the desired outcome?

• What is required for effective communication?• What are the parts of effective communication

and why are they important?• How does our/your view of reality shaped by

our/your perceptions?• What are some barriers that affect effective

communication?

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Did We Meet The Objectives?

What did you like about this course?What could have gone better?What would you change?

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Feedback…

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Thank You for Your Participation!!!!!!!!See you soon!