Post on 21-Jan-2015
description
Intranet Requirements
Making them user focused and usable
Selma ZafarSenior User Experience Designer
OpenRoad Communications
Requirements Defined
‘…is a statement that identifies a necessary attribute, capability, characteristic, or quality of a system in order for it to have value and utility to a user.’
- wikipedia
Intranet vs Website RequirementsASPECT INTRANET WEBSITE
FamiliarityFrequent users: familiar with site and organization
Infrequent users: not familiar with site or organization
Efficiency Primary goal of the site: to improve staff efficiency
Secondary issue for the site, unless frequently used by visitors
Content Updates Daily Monthly, Quarterly
Authoring Models Decentralized Centralized
Source: Step Two Design
Current State Assessment
http://www.flickr.com/photos/nzdave/491411288/
http://www.flickr.com/photos/metrolibraryarchive/3390622840/
User Centred Design Round-up
What are the questions that you want to have answered?
Focus Groups
http://www.flickr.com/photos/myrfsphotos/2654992300/sizes/o/
Staff and Stakeholder Interviews
Observation
Contextual Inquiry
Task Analysis
Strategic & Tactical Requirements
Interview
Survey
Observe
Moving from SYSTEM
TO YOUR EMPLOYEES
From the System…
“The system shall support blog activity.”
Refocusing on the userAs a… I would like… So that…
Account Manager
To be able to post blogs about projects I am leading
People can keep up to date with projects, which maybe relevant for them as well
WHO
Refocusing on the userAs a… I would like… So that…
Account Manager
To be able to post blogs about projects I am leading
People can keep up to date with projects, which maybe relevant for them as well
WHAT
Refocusing on the userAs a… I would like… So that…
Account Manager
To be able to post blogs about projects I am leading
People can keep up to date with projects, which maybe relevant for them as well
WHY
Refocusing on the userAs a… I would like… So that…
Account Manager
To be able to post blogs about projects I am leading
People can keep up to date with projects, which maybe relevant for them as well
Summary
• Different than website with a focus on efficiency, content authoring and familiarity
• Never ask employees what they want, observe and interview them to assess what they need
• Write in a manner that answers: who, what and the why