Creating Effective Requirements - Selma Zafar
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Intranet Requirements Making them user focused and usable Selma Zafar Senior User Experience Designer OpenRoad Communications
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Defining clear requirements at the start of any project helps not only helps the build go smoothly, but aligns the whole project team. Selma will introduce you to different methods for uncovering and documenting requirements that will set up your intranet project for success.
Transcript of Creating Effective Requirements - Selma Zafar
Intranet Requirements
Making them user focused and usable
Selma ZafarSenior User Experience Designer
OpenRoad Communications
Requirements Defined
‘…is a statement that identifies a necessary attribute, capability, characteristic, or quality of a system in order for it to have value and utility to a user.’
- wikipedia
Intranet vs Website RequirementsASPECT INTRANET WEBSITE
FamiliarityFrequent users: familiar with site and organization
Infrequent users: not familiar with site or organization
Efficiency Primary goal of the site: to improve staff efficiency
Secondary issue for the site, unless frequently used by visitors
Content Updates Daily Monthly, Quarterly
Authoring Models Decentralized Centralized
Source: Step Two Design
Current State Assessment
http://www.flickr.com/photos/nzdave/491411288/
http://www.flickr.com/photos/metrolibraryarchive/3390622840/
User Centred Design Round-up
What are the questions that you want to have answered?
Focus Groups
http://www.flickr.com/photos/myrfsphotos/2654992300/sizes/o/
Staff and Stakeholder Interviews
Observation
Contextual Inquiry
Task Analysis
Strategic & Tactical Requirements
Interview
Survey
Observe
Moving from SYSTEM
TO YOUR EMPLOYEES
From the System…
“The system shall support blog activity.”
Refocusing on the userAs a… I would like… So that…
Account Manager
To be able to post blogs about projects I am leading
People can keep up to date with projects, which maybe relevant for them as well
WHO
Refocusing on the userAs a… I would like… So that…
Account Manager
To be able to post blogs about projects I am leading
People can keep up to date with projects, which maybe relevant for them as well
WHAT
Refocusing on the userAs a… I would like… So that…
Account Manager
To be able to post blogs about projects I am leading
People can keep up to date with projects, which maybe relevant for them as well
WHY
Refocusing on the userAs a… I would like… So that…
Account Manager
To be able to post blogs about projects I am leading
People can keep up to date with projects, which maybe relevant for them as well
Summary
• Different than website with a focus on efficiency, content authoring and familiarity
• Never ask employees what they want, observe and interview them to assess what they need
• Write in a manner that answers: who, what and the why
