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Compuware Confidential – Do Not Duplicate

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ASEAN User Conference

Brad Goddard

Director, APM Presales Engineering, Asia

New Generation of APM

Today and Tomorrow

Customers expect blazing fast performance and “dial tone” reliability

Revenue, brand and loyalty are at stake

Customer Expectations

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Compuware Confidential – Do Not Duplicate

Smartphones and Tablets $24.66B in 2012, 11% of eComm

Yet companies are blind to the user experience

Mobile

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Compuware Confidential – Do Not Duplicate

14% of overall spend by 2016, up from 5% in 2011

46% of all spend by 2016

Performance is the #1 challenge for cloud adoption

Public,

Private,

Hybrid

Clouds

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Compuware Confidential – Do Not Duplicate

Big Data is projected to drive $232B IT spend thru ‘16

Companies need to optimize and operationalize to get the return

Big

Data

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Compuware Confidential – Do Not Duplicate

Application investments are layered in across new and existing specialized technology

The challenge for the business is to deliver in the face of these challenges

Complexity

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Compuware Confidential – Do Not Duplicate

Do our Customers Really need This?

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GTM and Packaging Simplification

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Compuware Confidential – Do Not Duplicate

The News – Leading the New Gen APM Revolution

Innovations

App Aware Network Perf Mgmt

New Generation Application Intelligence

APMaaS APMaaS Expansion: Now with dynaTrace!

Real User Synthetic

Third Party Business

Infrastructure Aware APM

Redefining APM Boundaries

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Compuware Confidential – Do Not Duplicate 11

New Gen Services for New Gen APM

APM EXPERTISE ON DEMAND How You Need It | Where You Need It | When You Need It

APM Coaching Services APM Guardian Services

• QuickStarts & On-Boarding

• Use Case Based Coaching

• APM For Big Data

• APM for Virtualization

• APM for Network Performance

Monitoring

• Performance Pit Stops

• Center of Excellence Deployment

• Operations Center Best Practices

• Dev & Test Center Best Practices

• Performance Journey Assessments

• Guardian On-Site Services

• Guardian Remote Services

• APMaaS (UEMaaS)

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Compuware Confidential – Do Not Duplicate

The News – Leading the New Gen APM Revolution

Innovations

APMaaS APMaaS Expansion: Now with dynaTrace!

Real User Synthetic

Third Party Business

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Compuware Confidential – Do Not Duplicate

Reinventing with APMaaS

Old New

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Compuware Confidential – Do Not Duplicate

Compuware APMaaS

APMaaS

User

Compuware APMaaS

Outage

Analyzer

dynaTrace

Real-User &

App Mon

Backbone

Last Mile

Web Load

Testing

Web

Client APM Portal

NOC End-User

Customer Application

Web-Start

Client

Orchestration

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Compuware Confidential – Do Not Duplicate

Single Compuware APM Real-User Monitoring dynaTrace UEM in the Gomez APM Portal

drilldown to dynaTrace conversions and bounces

Drilldown to Gomez UEM Overview

Drilldown to Gomez UEM Overview

drilldown to dynaTrace client UEM summary

overall conversion rate and relative

change

user experience index site visits

errors per visit

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Compuware Confidential – Do Not Duplicate

From Client-Side to Method-Level in One Click analyze server-side performance in context

Indicates if PurePath detail is available

Drill down to dynaTrace PurePath details

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Compuware Confidential – Do Not Duplicate

Introducing PHP Deep Transaction Management

web server PHP database

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Compuware Confidential – Do Not Duplicate

Zero Configuration & Cloud Deployment

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Compuware Confidential – Do Not Duplicate

Know Exactly What the User Does…

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Compuware Confidential – Do Not Duplicate

… And Create Actionable Information

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Compuware Confidential – Do Not Duplicate

PHP APM Requires Client + Server-Side APM

What?

No Real-User Monitoring

Aha!

With Real-User Monitoring

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Compuware Confidential – Do Not Duplicate

The News – Leading the New Gen APM Revolution

Innovations

APMaaS APMaaS Expansion: Now with dynaTrace!

Real User Synthetic

Third Party Business

Infrastructure Aware APM

Redefining APM Boundaries

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Compuware Confidential – Do Not Duplicate

PureStack™: System Health for Each and Every Transaction

Takes APM to the Next Level!

PureStackTM Connects… • Transactions to infrastructure • Operation teams to applications

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Compuware Confidential – Do Not Duplicate

automatic identification of poor system health

automatic impact analysis of affected applications

and end users by specific h

automatic impact analysis of affected applications

and end users

New Infrastructure Overview Dashboard

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Compuware Confidential – Do Not Duplicate

automatic correlation of

system and transaction health

dynamic, end-to-end transaction flow to automatically discover modern cloud and enterprise applications

One Model, Auto-Discovered in Real-Time

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Compuware Confidential – Do Not Duplicate

Smarter APM with Easy Infrastructure Monitoring

high CPU utilization is automatically

identified

determine the processes that require application

attention

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Compuware Confidential – Do Not Duplicate

The same problem can be viewed from the Application Overview. Application and business stakeholders receive real-time insight on \response time, conversion ratios, and more. The correlation to the infrastructure

is a click-away with a single model of the transaction flow.

dynamic baselines identify application problems

automatic identification of infrastructure problems correlated

with user experience

end-user experience index and conversion rates for

business impact

Or Start from the Application Perspective

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Compuware Confidential – Do Not Duplicate

100% Historical Problem Resolution

Hop into the Transactional Time Machine.

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Compuware Confidential – Do Not Duplicate

The News – Leading the New Gen APM Revolution

Innovations

App Aware Network Perf Mgmt

New Generation Application Intelligence

APMaaS APMaaS Expansion: Now with dynaTrace!

Real User Synthetic

Third Party Business

Infrastructure Aware APM

Redefining APM Boundaries

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Compuware Confidential – Do Not Duplicate

Application-Aware Network Monitoring

Isolate faults impacting app performance & end-user experience for web, middleware, dbase & network tiers

Web Services

Middleware and Database

Network Services

Network Traffic

App-Aware Network Monitoring

• Passively collects network traffic

• Out of the box Fault Domain Isolation

• broadest set of transactional decodes

• One click to root cause via dynaTrace

• Seamless integration with synthetic monitoring

Application Intelligence for SAP, Oracle, Citrix, LDAP, HTTP, Cerner

and more

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Compuware Confidential – Do Not Duplicate

Why Does it Matter?

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Mobile

No Visibility into Citrix = BLIND to end-to-end user experience

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Compuware Confidential – Do Not Duplicate

New Citrix ICA decode: XenApp and XenDesktop

DC RUM

Automatic name recognition Automatic Application recognition Automatic Channel recognition

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Compuware Confidential – Do Not Duplicate

Citrix ICA decode

• What users are doing?

Published applications

• Printing, video, screen: bandwidth constraints?

ICA Channels

• Login operation performance

• Expand coverage beyond proxies

Troubleshooting

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Compuware Confidential – Do Not Duplicate

End-to-end visibility into application delivery chain

Citrix agents and ICA decode work together Two tiers of the same application Citrix agents have insight into Citrix server system statistics

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Compuware Confidential – Do Not Duplicate

Who are the users and what are they doing?

Unique: Deep visibility into transaction steps Automatic recognition of transactions and users

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Compuware Confidential – Do Not Duplicate

Auto-discovery Automatic hierarchical reports Actionable error messages

Oracle E-Business Suite

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and more...

Big

Data

CTG IMS

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Compuware Confidential – Do Not Duplicate

On the horizon…

105 R&D on what’s next to redefine APM, again…

APMaaS

convergence

analytics

modern UI

try and buy

and more…

mobile

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Who knows the health of the internet?

• Over 250 million tests per week • Over 170,000 last mile peers • From 186 countries

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Who knows the health of the internet?

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Who knows the health of the internet?

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Compuware Confidential – Do Not Duplicate

Mobile App Monitoring Free Edition

Free monitoring of iOS and

Android apps

Seamless extension to server-side

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Thank You!