Compuware APM Solution – Gomez

Compuware Application Performance Management

• Web, non-Web, mobile, streaming, cloud-based applications• Across all customers, users, browsers, devices, infrastructure, and geographies • Rapid issue notification with actionable diagnostics• Insight into how these issues affect your business (revenue, brand, cost)

We help organizations optimize the performance of their business-critical

applications

SaaS, Cloud-Based

and On-Premise

Offerings• Rapid startup and

payback

4,000+ Customers Worldwide

• 2,500+ enterprise customers

• 1,500+ SMB customers

• 12 of top 20 US sites

Global Reach• Over 80 offices in

29 countries worldwide

• Strategic service delivery

Recognized as Industry Leader

• Gartner:Leader in APM magic quadrant

• Forrester: “The leader in Web Experience Management”

• Ovum: “Game-changing”

Cross-Browser Testing

Understand if your website and m-site renders as expected

across 500+ browsers/OS and

5,000+ mobile device profiles

Web Load Testing

Ensure websites and applications perform

optimally for your end-users under peak

traffic conditions

Synthetic Monitoring

Identify, diagnose & resolve website, m-site, application & SMS issues across

devices, networks & geographies

Compuware APM Solution – Gomez SaaS Overview

Browser based Real-User

Monitoring

Measure performance directly from your

end-user’s browser & mobile device to

evaluate EUE and its impact on business

results

Cloud Private Public

The Application Performance Challenge: The Cloud Has Arrived

Employees

Mainframe

Storage

Data Center

Web Services

Mobile Components

Web Servers

App Servers

DB Servers

Load Balancers

WANOptimization

Virtual/Physical Environment

Network

The Application Delivery Chain

LocalISP

Mobile Carrier

Content Delivery Networks

3rd Party/Cloud Services

Browsers

Devices

MajorISP

Customers

Employees

The Application Delivery Chain

The Answer: Adopt a Customer/User Point of View

Cloud Private Public

Employees

Mainframe

Storage

Data Center

Web Services

Mobile Components

Web Servers

App Servers

DB Servers

Load Balancers

WANOptimization

Virtual/Physical Environment

Network

LocalISP

Mobile Carrier

Content Delivery Networks

3rd Party/Cloud Services

Browsers

Devices

MajorISP

Customers

Employees

Customer/user point of view

Customers

EmployeesEmployees

Test/monitor your app the way your users access it:• What they do (key transactions)• Where they do it (geographic locations)• How they do it (browsers and mobile devices)

Prioritize and resolve issues• Measure the business impact (users)• Isolate root causes

MajorISP

Local ISP

Mobile Carrier

Internet

Content DeliveryNetworks

3rd Party/Cloud Services

Browsers and devices UsersUsers

Storage

Web Servers

App Servers

DB Servers

Mainframe

Load Balancers

Mobile Components

Network

Pinpointing Problems and Optimising Performance

Is it my data

center?

Is it an ISP or the Internet?

Is it a 3rd party

provider?

Is it a browser or

device?

The Application Delivery Chain

Gomez Network: The World’s Most Comprehensive Performance and Testing Network

Real User MonitoringWorldwide, wherever

your users are

High Volume Load Generation6 locations

CloudBackbone Last Mile Virtual Test Bed Your Actual Users

Web Performance Management150+ locations

Web Performance Management and

Load Testing 150,000+ locations

Cross-Browser Testing 500+ browser/

OS combo’s5,000+ supported devices

What Makes Gomez Unique?

Fastest Time to Value

Only Unified View Across Entire Application Delivery Chain

From the First Mile… …to the Last Mile

Eliminate blind spots Optimize application performance Measure business impact

Most Actionable Deep-Dive Diagnostics

LocalISP

Mobile Carrier

Browsers

Devices

MajorISP

Content Delivery Networks

3rd Party/Cloud Services

Customers

EmployeesEmployees

Data Center

Mainframe

Web Service

s

Mobile Component

s

Web Servers

App Servers

DB Servers

Load Balancers

WANOptimization

Network

Virtual/Physical Environment

Storage

Cloud

Private Public

Broadest Application, Browser and Device

Support

Business IT Ops

App Dev/QA

Optimize performance and functionality

Reduce time to resolution

Quick results for all stakeholders

Next steps?

Who Uses Compuware’s End User Experience Monitoring in ANZ?Media and

EntertainmentEducation Financial

ServicesGovernment Health Travel Other

Tele-communications

Utilities

Cloud Provider

Retail

Compuware APM Service and Support: Helping You Progress to Higher Levels of APM Maturity

Skills

“How do we operate

the tools?”

Best Practices

“How do we do things

the best way?”

Resources

“Do we have the people

to do the job?”

Your Success

Issue Resolution

“How do we fix this

problem?”

Implementation

“How do we get value ASAP?”

How Compuware can help

Implementation Services

Training & Certification

Expert Guidance

Expert Personnel Support

• Install & configure

• Workshops• Jumpstarts

• Online, self-paced

• Webinars• On site

• Evaluation• Assistance• Knowledge

transfer

• Managed services

• Role-based experts

• Service Desk• Premium

support (inc. 24 x 7)

Y O U R N E E D S :