Communication and Social Styles

Sending and Receiving Messages

Miscommunication Leads To...

Conflict

Stress

Items Affecting Communication

Paraverbal

Non Verb

al

Nonverbals

Verbals

The Words We Say

The Words We Hear

Verbals

Nonverbals

Paraverbals

It’s not WHAT you say, but HOW you say it

PERCEPTION VS REALITY

Social Styles

DriverAnalytical

Amiable

Expressive

TELLS

CONTR

OLS

ASKS

EMOTES

The “Driving Style”

Let’s get it done, now!

The “Expressive Style”

I have an idea and its going to be great!

The Amiable Style

“One for all and all for

one”

The “Analytical Style”

JUST THE FACTS, MA’AM

VERSATILITY

IMAGE

PRESENTATION

COMPETENCE

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