CHAT PHONE Omni-Channel let’s you take these business ......- Salesforce Lightn Demo Salesforce...

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Transcript of CHAT PHONE Omni-Channel let’s you take these business ......- Salesforce Lightn Demo Salesforce...

• Uniformed presentation - all interactions flow through CRM• A single user interface for agents• Consolidated reporting

S� Solutions

S� Benefits

Omni-Channel let’s you takethese business objects & makes them into work items you can assign to queues in CRM

BUSINESSOBJECTS

PHONECHAT

SOCIAL MEDIA

EMAILLEADS &OPPORTUNITIES

CASES

What is Omni-Channel?

Contact Canvas Agent provides omni-channel for these CRMs

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