Route 66 Corridor Preservation Program

What is Route 66?

All images from Google Image:

Route 66 Corridor Preservation ProgramWhy did this program get started?

Route 66 Corridor Preservation ProgramLearning Organization Case Study

National Parks Team Robin Mastropiero and Monique Schoustra

How does learning happen within the program?

Technology Knowledge

Organization People

Learning

A consideration of organizational aspects, people, technology, and

knowledge management as

described in Marquardt’s Systems Learning Organization Model helps show how

learning happens as this program continues

to move forward.

Organization What does the organization look like?

PeopleWho are the people involved?

How is knowledge created & shared?Knowledge

Practical Field Experience

State, Local, & Tribal GovernmentsNon-Profit Organizations

People &Groups in theCommunity

Training

NPS

How is technology used?Technology

Webpage

Practical Field Experience

State, Local, & Tribal Governments & Non-Profit Organizations

People &Groups in theCommunity

Training

NPS

Learning

Organization People

KnowledgeTechnology

HOW

LEARNING

HAPPENS

Practical Field Experience

State, Local, & Tribal GovernmentsNon-Profit Organizations

People &Groups in theCommunity

NPS

Training

Practical FieldExperience

State, Local, & Tribal Governments & Non-Profit Organizations

People &Groups in theCommunity

Training

NPS

TechnologyMany Websites

with Links

KnowledgeOpen Sharing through

Internet & F2F

OrganizationLeaders Guide &

SupportPeople Self-

Directed

PeopleLeaders provide many resources,

Network of Information

Learning

Analysis of Learning Strengths through

Appreciative Inquiry

Technology Knowledge

Organization PeopleGreatest Learning

Strength

Empoweringthe

People

Route 66 Corridor Preservation ProgramAssessment of Learning

Route 66 Corridor Preservation ProgramRecommended Learning Initiatives

A. Enhance Communication & Collaboration:• Develop better ways to share and exchange information from stakeholders and those who are “on the ground.” • Move away from “Top Down” approach.• Re-design the Route 66 webpage to allow cost-share project applicants to more quickly acquire

information about previous grants received, projects completed, projects in process, grant proposals currently being reviewed, and potential projects that could be pursued.

• Break down the physical distance of stakeholders that has been a communication barrier by using technology for more frequent communication (monthly conference calls/chats)

• Produce a quarterly rather than an annual newsletter• Leverage resources (volunteers)

B. Increase spread of information about technological improvement needs; get people excited:

1. Use upcoming meetings with partners/community groups to present need. 2. Encourage volunteers with technological expertise to support program.

Resources

Gill, Stephen (2000). The Manager’s Pocket Guide to Organizational Learning. HRD Press.

Management. National Park Servicehttp://www.nps.gov/safe/parkmgmt/index.htm

Marquardt, Michael (2002). Building the Learning Organization; Mastering the Five Elements for Corporate Learning, 2nd Edition. Davies-Black.

National Park Servicehttp://www.nps.gov/index.htm

Route 66 Corridor Preservation Program. National Park Service http://www.nps.gov/history/rt66/

Route 66 National Scenic Byway. New Mexico Land of Enchantment: New Mexico Tourism Department.http://newmexico.org/scenicbyways/route66.php Watkins, Karen e. & Marsick, Victoria J. (1993). Sculpting the Learning Organization. San Francisco: Jossey-Bass.

RUBRICfor

Route 66 Corridor Preservation Program/Organization Needs Analysis

Organization: What does the organization look like?•Structure•Vision•Culture•Strategy

People: Who are the people involved?•National Park Service employees•Citizens•Tourists•Community groups•Volunteers•Government leadership•Other government entities who share resources

Knowledge: How is knowledge created and shared?•Governments and Non-profits•National Park Service•Training•Practical field experience•People and community groups

Technology: How is technology used?•National Park Service website & links

Learning:

What does learning within the program looks like?

1. Learning is done individually by NPS staff.2. Public and other partners learn via website resources and trainings & conferences and public

outreach programs initiated by NPS.

Indicate what learning initiatives would be of greatest value to this organization.

•Program-wide Analysis of Learning Strengths through Appreciative Inquiry•Increased use of Technology including social media•Increased communication between NPS employees•Program commitment to becoming a learning organization on all levels: individual, team and organization.

Reference tools and resources used to assess organization

DLOQ- Dimensions of the Learning Organization Questionnaire(developed by Watkins & Marsick)Marquardt’s System Learning Organization ModelOLIT 514 Class discussion materialsWebsitesInterviews with contacts within organization