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JOB # / NAME: 5639 CIG 2013 Apartment AdsDESCRIPTION: 8.5” x 11” AdVERSION: OCTOBER/NOVEMBER 2014 Ad - Concept 1 Revision 1 FINAL DATE: 10/13/14
Apartment InsightBi-Monthly Ads
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3OCTOBER | NOVEMBER 2014
Executive Director Michael Fazio ....................... (702) 436-7662 Nevada State Apartment Association (NSAA)
Executive Assistant Aysha Park ........................... (702) 436-7662 Nevada State Apartment Association (NSAA)
NVSAA 2014 Board of Directors
WHO WE AREThe Nevada State Apartment Association (NVSAA) is a non-profit organization
that provides the local multi-housing industry with legislative support, education and community outreach to benefit our membership and the community. The
NVSAA is devoted to supporting the diversity, integrity and ever-changing environment of the multi-family industry. We are devoted to you.
WHY WE EXISTThe Nevada State Apartment Association exists to support the multi-housing industry and its professionals with proactive legislative efforts, by promoting
career development through education and by offering entertaining social opportunities. The NVSAA also strives to promote the highest level of
professionalism with established standards and practices throughout every segment of the multi-family industry, including management, marketing,
maintenance and suppliers.
Bottom line… we exist for you, because of you.
9011 West Sahara Avenue, Suite #150, Las Vegas, Nevada 89117 T: 702-436-7662 • F: 702-446-8445
Email: nsaa@nvsaa.org • Web Site: nvsaa.orgExecutive Director: Michael Fazio, mfazio@nvsaa.org
Executive Assistant: Stefanie Smith, ssmith@nvsaa.org
NVSAA Platinum Sponsors:• Certified Fire Protection• Western Risk Insurance• Sherwin Williams • Cox Communications• Silver Lands, Inc.• Quality Towing
• Apartments.com• Fire-N-Ice Heating & Air Conditioning• Karsaz Law• KRT Concepts• Belfor Property Restoration• Houston Contracting Corp.
NVSAA welcomes our newest members!
Executive Director Michael Fazio...................(702) 436-7662 Nevada State Apartment Association (NVSAA)
Executive Assistant Stefanie Smith..........ssmith@nvsaa.orgNevada State Apartment Association (NVSAA)
NEW Partner Members
PresidentJanice Richards .................(702) 581-3591Camden Property Trust
Treasurer Phyllis Garcia.....................(702) 465-4667Pinnacle
Executive OfficerSteven Olmos....................(702) 303-1621Silver Lands, Inc.
DirectorSusan Bauman...................(702) 368-4217Western Risk Insurance
DirectorBret Holmes.......................(702) 401-4674Advanced Management Group
Director - RENOChrissy McCulloch.............(775) 850-4700Vintage at South Meadows
Director - RENODanett Michelini...............(775) 722-0764For Rent Media Solutions
DirectorGreg Morehead.................(602) 740-9289Fairfield Properties
DirectorMario Ortiz....................... (702) 395-0071Fire N Ice Heating & Air Conditioning
Director - RENORoberta Ross.....................(775) 323-3044The Ross
DirectorRhonda Sikes.....................(702) 768-3185S & H Realty
Vice PresidentTaylor Verhaalen................(702) 204-9902Stout Management Company
Past President Lizza Castro .......................(702) 538-2276Prime Residential
Executive OfficerRobert Segura................... (702) 335-2717Quality Towing
DirectorSharee Bennecke...............(702) 265-9246Apartments.com
DirectorAmy Hjerpe........................(702) 419-2124Pinnacle
DirectorTeresa Jackson...................(702) 458-6551Apartment Guide / RentPath
Director - RENOLucky Merry.......................(702) 569-1504Prime Residential
DirectorEric Newmark, ESQ............(702) 306-4830Karsaz Law
DirectorDebra Peterson..................(702) 499-2785For Rent Media Solutions (Las Vegas)
DirectorDoug Sartain......................(702) 210-3811Certified Fire Protection
Director Tommy Zauder...................(702) 574-4574Alliance Residential
Alternate DirectorErica Arthur........................(702) 843-5152Ovation Property Management
NEW Property Members• Antigua Bay• Ancestral Descendants• Arville Park• Avanti• Boulders at Lone
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IN THIS ISSUE News & Updates 4 Executive Director’s Message 12 Platinum Sponsor Spotlight: Silver Lands Inc. and Cox Communications 13 11 Ways to Look Class-A on a Class-B Budget 14 Four Low Cost Ways to Improve the Properties You Manage 16 Rent or Reject? 5 Must-Haves Millennials Demand from an Apartment Community 18 Boo! Is Your Property Ready for Halloween? 22 Products & Services Guide
Feature Article
8 The Seven Habits of Highly Effective Budgeters
4 www.nvsaa.org
The Value of Awards, Winning Isn’t EverythingBy Michael Fazio, 2014 NVSAA Executive Director
In December the Nevada State Apartment Association will be holding its annual Jewel Awards events in Las Vegas (December 6th) and Reno (December 13th). These events got me thinking about the value of awards. There are many benefits to winning these types of business achievement awards:
• Recognition in front of peers and business competitors• Opportunity to network with business peers, as well as civic and media representatives• Commemorative trophy for display in the office — a nice credibility booster• Relevant information to share via newsletters, websites and social media outlets• The culture-building “good feelings” that come from being a part of a recognized and successful organization
But what happens when you don’t win?
The actual pursuit of the award is itself a valuable experience, one often worthy of the effort.
Many award submissions require a deeper dive into the subject matter. As various pieces of information are gathered and created for the award nomination, it often forces an internalization and reiteration of important company goals, facts, products, services and processes. Sometimes this is reaffirming. Sometimes it can lead to spirited discussion and reassessment of outdated philosophies and practices.
Moving forward, it then becomes easier to think and speak about the company, its products, services, people and culture more accurately, eloquently and holistically — a true benefit to any company representative.
And once complete, a comprehensive award nomination can serve as a handy reference tool for quick access to client testimonials, revenue/employee statistics, product/service
Apartment Insight is published by the Nevada State Apartment Association.
Apartment Insight is the official trade publication of the Nevada State Apartment Association, a professional association of multi-housing professionals and industry partners.
The materials contained in this publication are general in nature; the applicability to one’s particular situation should be reviewed with a professional who has all the facts pertaining to the situation being considered. The publisher disclaims any liability for published articles.
Advertising Policy: Nevada State Apartment Association accepts no responsibility for unsolicited materials. Advertisements contained in this magazine do not constitute endorsement. With the exception of those products and services directly under the control and supervision of NVSAA, it is the policy of the NVSAA, its officers and Board of Directors, not to endorse any products or services.
Apartment Insight Committee:Michael Fazio
Nevada State Apartment Association
Cover art courtesy of Michael Fazio
For Advertising Information, Contact:Dani Gorden801.676.9722
dani@thenewslinkgroup.com
CONTINUED ON PAGE 6
5OCTOBER | NOVEMBER 2014
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narratives, milestone events and more. That’s valuable PR information all housed in one location!
Those are some internal benefits. But external benefits still exist as well.
Recently, I had a discussion with industry leaders about the value of awards programs. Point blank, I then did some research. In conclusion, I gathered this:
• Award nominations are used as idea generators for future stories• Nominations get companies/officials on their personal radars -- thus they are more apt to respond to future media pitches featuring them• Participants for their various “business leader forums” are often chosen from previous nominations• Strong repeat nominations are likely to be in a better position for award selection the following year
During the past 6+ years, I’ve had the pleasure of attending a number of award celebrations with the NVSAA (um, actually I was
working). And it’s certainly gratifying to be in the winner’s circle. But the sobering truth is you don’t always win.
So for the times when you come up just short, remember – all is not lost. There is still genuine value in having gone through the process.
The NVSAA has had record nominations and submission in both metropolitans. It has actually been very overwhelming to sift through them all and prepare them for the 3rd Party judges. As I enter data in a more “friendly” way for our judges I look at ALL of the hard work that went into this process. Additionally, I think “wow” … this was a year’s worth of these nominees lives right in front of me.
Knowing there can only be 3 finalists and one winner is the reality of the Jewel Awards. In my mind ALL of you who were nominated and went through this process are winners in my book, no matter what the outcome on those two Saturday nights in December.
If you would like to attend the Jewel Awards in Las Vegas please register at www.nvsaa.org/jewel2014 If you would like to attend the Jewel Awards in Reno please register at www.nvsaa.org/jewelawardshollywood
CONTINUED FROM PAGE 4
7OCTOBER | NOVEMBER 2014
8 www.nvsaa.org
The Seven Habits of Highly Effective Budgeters
Strategies to create an effective – and accurate – annual budgetSOURCE: Lauren Boston, National Apartment Association
It’s hard enough to budget the correct amount of money for Christmas gifts, let alone for an entire operating year in the
multifamily housing industry.
While it may not be a major crisis if the Justin Bieber poster you
promised your daughter for her bedroom wall is 5 percent more expensive than you anticipated, it is a serious problem if a community’s budget goes over by that amount—potentially putting your company more than $1 m i l l ion i n t he r e d . Consequently, it is imperative
that apartment management companies have a firm grasp on the budgeting process and deliver the revenue promised to the owner at the start of the year. At the end of the day, if the owner isn’t happy, nobody is happy.
Following are tips and strategies that Nick Alicastro, Vice President of Business Development for Western National Property Management, uses to create an effective annual budget.
1. Start Early. In early spring, Alicastro’s Irvine, Calif.- based team, which manages 24,000 units, begins the budgeting process for the coming year. The capital expense team, regional managers and vice presidents tour every community to determine the upcoming or immediate needs from a capital perspective. Additionally, every apartment is walked by the
9OCTOBER | NOVEMBER 2014
onsite team and regional manager, who evaluate the condition of the fl ooring, appliances, counter surfaces, cabinets and A/C units.
The purpose, Alicastro says, is to obtain an accurate assessment of each apartment home in order to determine probable turnover costs. An extensive exterior review of each community is conducted to identify additional de fi ciencies. After such assessments are complete, Alicastro’s team determines the capital dollars needed for each community during the next fi ve years.
“The process is with much thought and provides an exceptionally accurate idea of the condition of each occupied apartment as well as a full understanding of short-term and long-term capital needs,” says Alicastro. “The necessity of providing ownership with an accurate representation of anticipated cash f low in the short and long term is crucial to the approval and completion of the anticipated capital projects. Accurate findings and estimations will give the owner the ability to make decisions now that may impact cash f low and distributions in the future. At the end of the day that’s what they care about—a consistent and accurate projection of returns and cash f low, with very few surprises.”
2. Do Your Research. After all buildings are walked, the team collects and solidi fi es hard bids from vendors, suppliers, contractors and service providers for items that need to be addressed in the coming year. Alicastro says companies should not assume a project or service will be priced the same the following year.
At the end of the summer, the team begins to load current-year operating numbers. At this point, a great deal of time is spent forecasting the balance for the rest of the year, and by October, a precise picture of the financial situation for the remaining months is evident.
“It’s imperative that we accurately express year-over-year revenue growth assumptions to our owner,” Alicastro says. “If a management company under- or over-projects current-year performance, the year-over-year figures are not accurate and mean less to the owner.”
3. Understand Your Market. During the budgeting process for the future year, Alicastro’s team relies on economic indicators, such as housing starts, new multifamily development and renovations on existing multifamily communities, employment statistics and new industrial and retail construction. Western National also hires economic consultants who use a variety of macro and micro metrics to determine growth expectations for the coming year.
Alicastro says it is also important to network with industry partners to develop relationships and understand their current and future projects. “A property management company must know the conditions of current markets and consider other competing communities’ current and future goals or plans to enhance their own communities,” Alicastro says. “A new lease-up or a change in leasing velocity within the market could substantially reduce a community’s revenue.”
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CONTINUED ON PAGE 10
10 www.nvsaa.org
4. Pick up the Phone. When determining the coming year’s budget, Alicastro says his team thoroughly investigates property tax f luctuations, anticipated property insurance costs, salary adjustments and utility increases. Western National personally contacts the utility companies to determine what increases may be anticipated for the upcoming year. “A commonly known mistake is to calculate a 3 percent inflationary cost against actual numbers, however, it generally doesn’t reflect true numbers,” he says.
5. Sometimes, You Can’t Cut Corners. When considering total operating expenses, Alicastro says payroll, insurance, utilities and taxes are cost-drivers that may impact future needs of the community. “These are fairly consistent numbers that don’t deviate very much year-to-year and aren’t areas where you’re going to save a great deal of money,” he says. “There’s very little mobility up or down.”
However, Alicastro says a careful review of these line items sometimes can yield gains. Changing insurance companies or coverage, reducing staff, combining staff with other communities, negotiating a new term with utility companies, implementing green solutions and appealing property taxes are ways in which favorable savings may be obtained.
Alicastro says with proper research, insurance and taxes are easy to accurately budget. Payroll isn’t difficult, either, because Western National Property Management budgets for base payroll, overtime, commissions, renewals, health insurance, taxes and workers’ compensation.
When budgeting for payroll, Alicastro’s team reviews last year’s approved budget and compares it to the new proposed budget. He says there should only be a modest increase based on the market-rate salary increase, assuming no change in the number of employees budgeted for that community.
“Usually, large year-over-year (actual versus budget) variances re fl ect open positions in the previous year that could negatively offset the year-over-year numbers, in addition to overtime, commissions and health insurance,” Alicastro says. “All deviations should be
understood and explained to ownership. It may look like you are asking for a 20 percent increase in payroll, when in reality you had an open position or positions that are creating a false sense of savings.” To avoid major budget discrepancies, Alicastro says the company has an internal analyst whose sole responsibility is reviewing utilities, normalizing them and projecting costs for the following year.
6. Be Realistic and Hit Your Target. If Western National Property Management is 1 percent or 2 percent under or over its budget each year, Alicastro says the team may not have done enough accurate homework.
“That may not seem like a big deviation, but when you’re dealing with a $20 million to $40 million business, 1 percent makes a big difference,” he says.
While his team never wants to exceed budget, Alicastro says that if his company is significantly under budget, they risk being accused by their owners of “sandbagging” their numbers or being incompetent property managers.
“A good explanation should be prepared for any variance at the end of the fi scal year to create an operating budget that is aggressive but attainable,” he says.
7. More Eyes — More Accurate. Once the team has reviewed a plethora of reports that compare the portfolio’s communities and created an accurate forecast, Alicastro says the proposed budget is sent to the regional vice president followed by the vice president and president. Ownership gives fi nal approval by the end of November.
Just in time to start worrying about holiday presents. Sources: units Magazine, which units is a full-color trade publication featuring news and newsmakers in the multifamily housing industry. Features include interviews of members who are movers and shakers in the industry, profiles of cutting-edge firms and properties, and topical articles covering every aspect of residential property management and ownership. units serves as the perfect arena to learn about what’s going on in the multifamily housing industry and is a great resource to keep on your bookshelf.
More Eyes — More Accurate. Once the team has reviewed a plethora of reports that compare the portfolio’s communities and created an accurate forecast, the proposed budget is sent to the regional vice president followed by the vice president and president. Ownership gives final approval by the end of November.
CONTINUED FROM PAGE 9
11OCTOBER | NOVEMBER 2014
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Since 1962, Cox has built high-quality communications networks and delivered quality cable television programs. A full-service provider of telecommunications products, Cox offers an array of advanced digital video, high-speed Internet and telephone services, as well as data and video transport services for small to large-sized businesses over its own nationwide IP network, as well as integrated wireless services in partnership with Sprint. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services.
Our Commitment to Our CommunitiesSince 1996, Cox has invested more than $16 billion in its communities through infrastructure upgrades to deliver video, phone and high-speed Internet service to homes and businesses in the company’s service area.
Cox’s in-kind and direct cash contributions exceeded $100 million, with a community outreach focus on youth and education initiatives. For Cox, education is more than just a commitment - it’s a way of life for our employees and our business. Today, Cox provides complimentary cable television service and high-speed Internet access to schools and libraries in our service areas. Extending our commitment to education through industry programs like Cable in the Classroom and Model Technology Schools, Cox is bringing high-end education technology to schools, exposing parents, students and teachers to a world of new learning opportunities. In 20 03, Cox also became the national technology partner for Boys & Girls Clubs of America, providing video and Internet technology at no cost to their centers in Cox markets. Cox has given these clubs over $1 million in cash contributions and $20 million in in-kind services. Cox also developed the award-winning “Take Charge!” Initiative to help parents create safe boundaries around children’s mass media experience. Through national partnerships with Common Sense Media, John Walsh and the National Center for Missing & Exploited Children, Cox is educating parents and teens on media safety. We make it easy to find great educational TV shows and Web sites, while keeping families safe from content they find inappropriate. Additionally, since 2004, Cox has provided more than $25 million in advertising time to promote the use of parental controls.
For additional information or to have a Cox Communications representative visit your multi-family community contact: Jim Fitch, Manager, New Business Development - Residential Cox Communications Las Vegas1700 Vegas Dr. - Las Vegas, NV 89106+1 (702) 545-1361 Office / +1 (702) 210-7034 Mobile
13OCTOBER | NOVEMBER 2014
When it comes to property management budgets, one thing's certain: They're never big enough. So how do you make a building look top notch when your piggy bank is on a diet?
RiverRock Real Estate Group President Steven Core says a good manager walks the property on a regular basis (for work and for light cardio) and pays attention to details, so they'll be fewer unpleasant surprises. The Cali-based firm recently won a management contract for a 1.7M SF AEW portfolio in SoCal. Here are his proactive (but inexpensive) techniques for spiffing up a building:
1. Pay attention to the contracts of the landscaper, sweeper, day porter, and others to make sure they're doing what they should. It doesn't cost anything to enforce the contract you're already paying for.
2. Have landscapers make use of mulch in bare areas. Mulch is inexpensive, looks good when replaced periodically, and helps conserve water and cuts down on weeds. (And people get over the smell.)
3. Ensure that graffiti is removed immediately. (No matter how innovative that spray paint mural is.) If an owner is cash strapped, some cities offer assistance in graffiti control.
4. Paint the trim. It's inexpensive and instantly updates the look of the property.
5. Use plants to add color, especially at entry points. Using native plants is even better, since that reduces maintenance costs once they're planted. (And it makes bumble bees less homesick.)
6. Add a slurry seal to repair cracks in the parking lot, brighten its appearance, and extend its life.
7. Make sure the trees are trimmed. People might not notice if they are, but they certainly will notice if they aren't.
8. Add flowers at the entrance to the parking lot, as well as the entrance of the building.
9. Putting on fresh paint or wallpaper in the main lobbies and common corridors is an easy way to freshen up a dated space.
10. Transitioning interior fixtures and lobby lighting to LED is a good way to reduce costs. At Miami Tower (pictured), which Steven manages, the lobby now has LED lighting fixtures.
11. Other inexpensive ways to put amenities in an office building: adding a coffee cart, a light background music system the lobby (play Barry Manilow and you'll see productivity skyrocket), or perhaps a small cafe.
It's late 2005, the Star Ledger wins a Pulitzer, Spain gives autonomy to Catalonia, and we're all trying to figure out what a Hollaback Girl is. Amidst the confusion, Mark Bisnow stumbles upon an idea so obvious that even Mark Bisnow could stumble upon it: Local business is fun. Sounds like blasphemy, but Mark realizes that the people within local business communities are as interested in their fellow industry players, partners and friends as they are in the industry itself. So, Mark sets out to test his theory with a DC commercial real estate e-pub: personality-oriented, fun, mercifully short*, yet informative. Mark hires the cheapest labor he can find: his son Elliott. The University of Wisconsin student sells ad space for the company (while wearing out shoes and phone receivers) and builds a base of readers who grow hooked on Bisnow's wit and ability to foster relationships among industry professionals in the midst of their boring competitors. Mark and Elliott decide that there aren't enough Bisnows to grow while being a family-run business. They hire a young, brash future college grad named Aram Taghavi plus a publishing guru/lover of preppy clothing, Doug Anderson. The four of them work out of Mark's basement to refine Bisnow's brand while plotting a backup business: bird-house production factories, which is quickly ditched as it seems too advanced. Bisnow explodes and Mark decides to apply Bisnow's brand to the offline world: events. Advertisers express wanting to attend commercial real estate events that don't make them want to jump off a bridge. And so, Bisnow (almost) Never Boring was born.
Ways to Look Class-A on a Class-B Budget By BisNow, Property Management National
11
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14 www.nvsaa.org
Residents are on the prowl again looking for the most attractive rental units for their money. At the same time there is a growing group of former homeowners who are back in the rental market.
The monthly rent these groups are willing to pay will partially depend on the condition of the rental properties. If they have a choice, they’ll go with the property that impresses them the most.
This is especially true with the baby boomer generation, those born between 1946 and 1964. This demographic is looking for places to live that feel secure, feel like home and appeals to aesthetics.
So to compete effectively and economically, property managers are “turning up their imaginations” to make their properties more desirable. Here are four economical ideas to consider:
1. First impressions mean a lot. Remove old or tattered window coverings and replace them with inexpensive Venetian-style blinds. Choose neutral colors and models that are easy to replace. While you’re at it make sure the windows are clean, with sills that are sparkling.
2. Replace the knobs and handles in the kitchen cabinets if possible. Any qualitative touches you can add to your kitchens including sufficient lighting will make your rental feel more like home.
3. Install portable “odor-eating” air purifiers. If your rental units smell clean, prospective residents will notice. You can also buy some inexpensive plug-in room deodorizers which create the ambiance you think pleases the nose. Stage the kitchen counters with flowers for a decorative touch.
4. While we’re on the olfactory topic, make sure the inside of the refrigerator is extra clean and smells great. You can add to the appeal by placing some fresh-baked cookies inside the refrigerator. Offer one to your prospect so they will remember how kind and considerate you were.
As I’ve stressed in past articles on this subject, colorful landscaping strategically placed around your building speak volumes to exceptionally attractive prospects. Often folks who appreciate beauty make reliable residents.
Property managers would be wise to leave a lasting impression on everyone who comes to look at a vacant property. One way is to have an attractive, color sheet with a list of all the advantages of being a resident at the property you manage.
Don’t be afraid to add creative touches. Something as inexpensive as replacing the shower curtains, cleaning the counters so they sparkle, or adding different light bulbs may brighten the interior and indirectly remind the prospective resident that your property is livable and cozy.
As property managers, we have to be imaginative when reaching out to potential residents. If we also remember to be friendly and courteous, we will brighten their day and leave a positive memory about your property.
Marc Courtenay (www.checkthemarkets.com) holds an MS in Psychology from California Polytechnic State University, and is a former senior vice-president of Investments for two major brokerage firms. Currently, he’s an investment publisher and analyst, as well as a financial editor, specializing in value stocks, precious metals, and emerging growth companies as well as the psychology of investing. In addition, he is a published author who has written a book and articles for investment newsletters. He has a special passion for the “Green Revolution” and is an avid believer in the “Green Economy” and all the profitable potential it holds for investors.
Four Low Cost Ways to Improve the Properties You ManageBy Marc Courtenay, PropertyManager.com
15OCTOBER | NOVEMBER 2014
ATTENTION INCOME PROPERTY OWNERS
Client securities are custodied at Pershing LLC, a Bank of New York Mellon Company.Securities offered through Concorde Investment Services, LLC. Member FINRA/SIPC.G2J2 Investment Management is independent of Concorde Investment Services, LLC.
All information provided is for educational purposes only. The material contained herein does not constitute an offer to sell and is not an offer to buy real estate or securities. Some options may include securities not suitable for all investors. There are material risks associated with the
and appreciation are not guaranteed. Past pricing structures may not be indicative of future pricing and may not result in positive returns.
Educational Investment / Real Estate Seminar and Lunch
Wednesday, October 22nd Noon to 2 PMThe Nevada State Apartment Association 9011 West Saraha Ave. Ste. 150
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Rent or Reject? 5 Must-Haves Millennials Demand from an
Apartment CommunityBy Hedish Connor, Property Management Insider
Nothing annoys Millennials more than grouping us into a broad category—we pride ourselves on individuality. We’re all searching for something different, and many times where we choose to live is an outward reflection of who we are or who we want to be. Whether we’re trying to live a minimalistic life and ditch unnecessary baggage, or we’re working to become the youngest VP in our company’s history—we won’t compromise on what we believe in.
As a Millennial, I have a list of my top five “must haves” for renting an apartment. Whether it’s an urban high-rise or a quaint duplex, an apartment won’t even be considered if it doesn’t have the following:
#1: Online Everything (Resident Portals Rock!)I’m in the older sect of Gen Y, so I know what a check is and how to write one. But, I haven’t written one in years. The only thing worse than writing and dropping off a check to your front office is calling you on the phone. Millennials will exhaust every form of communication possible before making a call, including maintenance requests. Give us the ability to make maintenance requests online (like with user friendly resident portals) or you’ll most likely never know that the shower is leaking (and it’ll be a costly repair later).
17OCTOBER | NOVEMBER 2014
And if we come to your property for a tour, do not sell to us—we’ve already done all the research online.
#2: Unit Pricing and Availability TransparencyReal-time pricing and availability must be listed on your website. By the time you receive an email from us, we have probably already made up our minds as to which apartment unit is the one we want. If it’s not available, it’ll feel like a trick to win business and we’ll take it elsewhere. That transparency includes fees—don’t throw anything in at the last second. This is a non-negotiable in all steps of the leasing process.
#3: Pet-Friendly Apartment CommunitiesLike most Millennials, I have a dog that I love. Like, “I-only-buy-treats-made-in-the-US” and “Which-sweater-should-you-wear-today?” kind of love. We’re not looking for pet-friendly; we’re looking for treats-in-the-lobby friendly. If you don’t have your own dog park, make sure you advertise the closest one (and provide trash bins/doggie bags along the way).
#4: WalkabilityWe want to walk to restaurants, bars, and grocery stores. Even if we don’t actually always walk, we want the option to! It’s a good idea to feature what’s nearby on your website, because we will research it ahead of time. At the end of the day, what this score means to me is convenience.
#5: Green LivingHelp us be green without having to think about it (or pay extra for it). It doesn’t start and stop with recycling—do you have an electric car charger? Compost? Rain Water collectors for landscape maintenance? We’re thinking of the future—we want that in our apartment, too.
So there you have it: my top five reasons why this particular Millennial would rent—or decide to reject—one of your apartments. Would you like to know my “must haves” to stay?
Top Renewal Factor: Friendly StaffThe staff needs to treat residents (and potential residents) as real people, not “resident in apartment 242.” I once had a property manager not only know my name, but my dog’s name. Feeling like I was part of the “family” was part of my decision to renew my lease, even with a $100/month price hike.
Runner-Up: Maintenance StaffSpeaking of staff, train your maintenance technicians to be as personable as possible. When they enter an apartment when a
resident isn’t home (after they give permission, online of course) leave a note with the maintenance person’s photo, what he/she did and any next steps. Bonus points if they give my dog a treat while they’re there.
Those may be my personal Millennial must haves, but what have you seen? When renting to Millennials at your property, were their requests similar? Different? Tell me about your experience renting apartments to my generation.
Hedish specializes in Marketing Communications and is a Contributing Editor for PropertyManagementInsider.com. She focuses on marketing strategies for the LeaseStar Marketplace Suite, the most comprehensive online marketing solution in the multifamily industry, at RealPage, Inc. Before beginning her career at RealPage, she held a variety of communications, marketing and public relations positions at Travelocity.com, Sabre Holdings and SuperMedia. Hedish graduated from Texas A&M University and received her Master of Journalism degree with high honors from The University of North Texas.
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18 www.nvsaa.org
Is Your Property Ready for Halloween? By Chris Marentis, Founder and CEO, Surefire Social
As the end of October approaches, jack-o-lanterns appear and candy is at the ready. How will you address the holiday at your property? Halloween presents an opportunity to promote community, ensure safety for residents, tenants, and guests, and curb the potential for vandalism at your property. Here are some ideas that you, as a real estate manager, can implement this Halloween season.
Multifamily• Determine a trick-or-treating approach and guidelines:
• If trick-or-treating is allowed, designate set hours and consider a sign-up system
• In lieu of trick-or-treating, offer candy or other items such as stickers, glow sticks, or trick-or-treat bags in the management office
• Consider building-wide response where residentscontribute candy for staff to distribute on behalf of thebuilding
• Invite your local police department to present a Halloween safety program
• Distribute safety items such as flashlights or reflector lights• Organize a costume exchange party or resale event• Host a costume party for children and/or pets and award prizes
for the best or most original costume• Host a fall festival community celebration in the lounge with
decorations, Halloween movies, pumpkin decorating, crafts, games, treats, door prizes, and so forth
• Organize a pumpkin-carving contest to earn rent credit, and use the pumpkins to decorate the property
Boo!
19OCTOBER | NOVEMBER 2014
• Partner with a local organization or community group to sponsor Halloween events
• Share Halloween trivia on Facebook and Twitter as a way to promote the property’s Halloween activities
Office• Provide tenant appreciation treats such as
caramel apples, pumpkin cookies, donuts, apple cider, and so forth
• Encourage tenants to hold a cubicle-decorating contest or costume contest for their staff with various categories (e.g., scariest, most creative, funniest, etc.)
• Host a Halloween party for building tenants with food, sponsored booths from local businesses, and music or clips from Halloween episodes of The Office playing in the background
• Encourage trick-or-treating between tenant floors or from cubicle to cubicle
• Collect canned goods and other supplies for a local food pantry or shelter in exchange for a “casual day”
Retail• Hold a trick-or-treat event in which stores pass out candy to
children at a set date and time• Host a costume contest for children and/or pets and award
prizes for the best or most original costume• Organize a store Halloween decorating contest in which
retailers compete for prizes• Lease additional space on a temporary basis to seasonal
Halloween retailers at a fixed or percentage rent• Share Halloween events on Facebook and Twitter as a way to
promote the property’s Halloween activities
With the “treats” of Halloween also come the potential for “tricks.” Properties of all types can help prevent vandalism in the following ways:• Ensure lighting is bright and all bulbs are working.• Use unbreakable fixtures or glass when possible.• Have additional security and janitors on-site or hire a roving
security patrol if needed.• Lock any gates, garages and external doors around the property
to prevent unauthorized access. Lock up any equipment or tools that may be easy targets for vandals.
• Clean up any signs of vandalism as soon as they appear.• If you see someone committing an act of vandalism, report it
to the police.
The Institute of Real Estate Management (IREM) is an international community of real estate managers dedicated to ethical business practices, maximizing the value of investment real estate, and promoting superior management through education and information sharing.
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20 www.nvsaa.org
Cross more off the list.First you got the young couple into the loft with the romantic roof-top deck. Then you reviewed your ad results with your local consultant. And even had time to fire off a few professionally designed digital brochures to prospects. All before lunch. The key to your productivity? Working smarter with helpful tools from Apartments.com.
Get more done every day with Apartments.com. Visit us online or call (888) 658-RENT.
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For Las Vegas’ ApartmentFloorcovering Leader, call:
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22 www.nvsaa.org
PRODUCTS & SERVICES GUIDEAC & REPAIRS 75 Degrees, LLC 6433 Hill View Ave. Las Vegas, NV 89107 hvac75degrees@yahoo.comP: (702) 478.7575 F: (702) 429.2801
A/C SALES - SUPPLIES & PARTS Bio-one12100 Mountain Centre Rd., #11206Marana, AZ 85658glenn@bioonevegas.comP: (702) 403.4242 F: (800) 513.1424
Maintenance Supply Headquarters880 Wigwam Pkwy., #140 Henderson, NV 89014www.supplyHQ.comP: (702) 558.2200 F: (702) 558.2205 Spanish: (888) 281-0255
MSI HVAC 3480 Birtcher Dr. Las Vegas, NV 89118 bbilliu@msihvac.com P: (702) 217.5042 F: (888) 841.5254
ADVERTISING Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120 cvail@apartmentfinder.com P: (702) 604.2351 F: (702) 798.8311
Apartment Guide (Las Vegas) 8298 South Arville Street Suite #104 Las Vegas, NV 89139 joegreen@apartmentguide.com P: (702) 939.1494 F: (702) 939.1551
Apartments.com 175 W. Jackson Blvd., 8th floor Chicago, IL 60604 ltimko@apartments.com P: (312) 601.5391 F: (312) 601.6256
For Rent Media Solutions (Las Vegas) 5740 S. Arville St., Ste 209 Las Vegas, NV 89118 debra.peterson@forrent.com P: (702) 255.3700 F: (702) 724.9660
Simply Apartments 1176 Center Point Drive Henderson, NV 89074 martha@simplyapartments.com P: (702) 567.2411 F: (702) 729.9660
SurReel Video1611 Spring Gate Lane., Ste: 370305Las Vegas, NV 89134cherise@surreelvideo.comP: (702) 351.8329
ALARM SYSTEMS AND SERVICESCertified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972
Due to our database conversion there is a risk this information may be inaccurate or incomplete. We apologize for any inconvenience and this will be corrected in the next Apartment Insight (December / January 2015). If you have any concerns, comments or would like us to be aware of ANY changes in your records please contact Michael Fazio or Stefanie Smith at 702.436.7662. Thanks for your patience in our current database transition.
LAS VEGASTSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001
APPLIANCES (SALES/RENTAL/PARTS/REPAIR) Ferguson Enterprise 501 Parkson Road Henderson, NV 89011 chris.williams@ferguson.com P: (702) 564.2660 F: (702) 564.1329
Maintenance Supply Headquarters880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyHQ.com P: (702) 558.2200 F: (702) 558.2205 Spanish: (888) 281-0255
Sears Roebuck & Co., dba Sears Commercial 2417 Regency Blvd., Ste 6 Augusta, GA 30904 bret.spears@searshc.com P: (702) 942.3269
ASBESTOS CERTIFICATION REMOVAL Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179
ASPHALT (SEAL COATING STRIPING & REPAIRS) Affordable Striping & Sealing 5795 South Sandhill Road, Suite F Las Vegas, NV 89120 shondadecker@gmail.com P: (702) 222.9009 F: (702) 248.9605
Cedco Contracting 146 Tyler Court Henderson, NV 89074 smckinley@cedcoinc.com P: (702) 361.6550 F: (702) 361.8281
Sunland Asphalt 5815 Emerald Avenue Las Vegas, NV 89122 smusegades@sunlandasphalt.com P: (702) 563.6872 F: (702) 563.6875
ATTORNEYS/LEGAL SERVICES Karsaz Law 375 Warm Springs Ave., Ste 104 Las Vegas, NV 89119 ckarsaz@karsaz-law.com P: (702) 952.9321 F: (702) 933.5077
Law Offices of Scott M. Clark P.C. 3008 N. 44th Street Phoenix, AZ 85018 scott@scottclarklaw.comP: (602) 957.7877 (6032) 957.7876
AWARDS/TROPHIES Awards West 1957 North Decatur Boulevard Las Vegas, NV 89108 awardswestlv@lvcoxmail.com P: (702) 648.1661 F: (702) 648.1602
BACKFLOW TESTINGCertified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972
TSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001
BLINDS/WINDOWS/DOORS/GLASS Cherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103 P: (702) 432.3244 F: (702) 432.3341
Maintenance Supply Headquarters880 Wigwam Pkwy., #140Henderson, NV 89014www.supplyHQ.comP: (702) 558.2200 F: (702) 558.2205 Spanish: (888) 281-0255
CARPET CLEANING & EXTRACTION SERVICES Oxi Fresh of Nevada 3300 Sirius Ave #1020Las Vegas, NV 89102bsibbett@oxifreshoflv.comP: (702) 280.0493 F: (702) 778.2122
Servpro of Northwest Las Vegas 791 Middlegate Road Henderson, NV 89011 G_parks@servpro8336.com P: (702) 564.8508
Trademark Restoration Services 5980 Topaz St. Las Vegas, NV 89120 info@trs24-7.com P: (702) 435.8241 F: (702) 897.5547
Venturi Clean PO Box 500 Bridgeport, PA 19405 mradcliffe@venturiclean.com P: (215) 669.6628 F: (888) 752.8097
CARPET CLEANING/RESTORATION/DYEING Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV 89102 stevec@universalcarpetcare.com P: (702) 220.9003 F: (702) 220.4818
CARPET - SALES & INSTALLATION Cloud Carpet One Floor & Home 6555 S. Valley View Blvd., Ste:500 Las Vegas, NV 89118 marshall@cloudcarpet1.com P: (702) 798.0798 F: (702) 798.3928
HM Carpet4700w. Russell Rd. Las Vegas, NV 89118cesar@hmflooringgroup.comP: (702) 597.9020 F: (702) 891.0297
Seamless Flooring LLC 6555 S. Tenaya Way #700 Las Vegas, NV 89113 dave@seamlessflooring.org P: (702) 431.7900 F: (702) 614.4300
Starshine Painting and Cleaning Services, LLC2980 S. Rainbow Blvd., Ste# 110JLas Vegas, NV 89146 starshineservices@gmail.comP: (702) 332.3159 F: (702) 982.5118
CLEANING SERVICES Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179
CLEANING SERVICES (MOLD/DISASTER) Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179
COLLECTIONS - AGENCIES AND SYSTEMS Allied Collection Services 3080 S. Durango Dr., Ste 208 Las Vegas, NV 89117 jmancini@acsnv.com P: (702) 939.8390 F: (702) 944.4062
Clark County Collection Services 8860 West Sunset Rd. Las Vegas, NV 89148 cccs@mgci.com P: (702) 940.5120 F: (702) 365.7927
National Credit Systems, Inc. 1044 South Buchanan Street Gilbert, AZ 85233 jnantista@nationalcreditsystems.com P: (888) 272.8178 F: (206) 339.4983
Quantum Collections 3080 South Durango Drive Las Vegas, NV 89117 jpreli@quantumcollections.com P: (702) 633.8082 F: (702) 657.1888
Sentry Recovery and Collections3080 S Durango Drive. Ste# 203Las Vegas, NV 89117jgravitt@srcnv.comP: (702) 944.4111 F: (702) 939.3448
CONCRETE REPAIR & RESURFACING Precision Concrete Cutting 3191 North Canyon Road Provo, UT 84604 matt@safesidewalks.com P: (801) 830.4060 F: (801) 224.0062
23OCTOBER | NOVEMBER 2014
CONSTRUCTION MANAGEMENT CONSULTANTS Houston Contracting Corp 7643 Arila Beach Ave Las Vegas, NV 89113 dave@houstoncontractingcorp.com P: (702) 966.8900 F: (702) 940.7859
COPIERS IBS Copiers, LLC 4045 S. Buffalo Dr., Ste A 101-237 Las Vegas, NV 89147 ibscopiers@gmail.com P: (702) 253.1114 F: (702) 432.8080 COUNTERTOP RESURFACING Multi-Restoration, Inc.9501 W. Sahara Ave Blvd., # 2148Las Vegas, NV 89117gary@multirestoration.comP: (702) 350.0900
Starshine Painting and Cleaning Services, LLC2980 S. Rainbow Blvd., Ste# 110JLas Vegas, NV 89146 starshineservices@gmail.comP: (702) 332.3159 F: (702) 982.5118
CRIME SCENE CLEAN-UP Steamatic Total Cleaning & Restoration 2851 Synergy Street North Las Vegas, NV 89030 asyverson@steamaticlv.com P: (702) 633.0383 F: (702) 633.0012
DOORS & DOOR/GATE PRODUCTS Western Door and Gate 7725 Commercial Way, Suite #120 Henderson, NV 89011 tom@westerndoorandgate.com P: (702) 839.3600 F: (702) 558.3222
DRYWALL - CONTRACTORS Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179
Starshine Painting and Cleaning Services, LLC2980 S. Rainbow Blvd., Ste# 110JLas Vegas, NV 89146 starshineservices@gmail.comP: (702) 332.3159 F: (702) 982.5118
EMERGENCY WATER & FIRE RESPONSEAdvanced Pro Remediation 5961 McLead DriveLas Vegas, NV 89120 info@calladvancedpro.com P: (702) 252.0880 F: (702) 543.5238
EXERCISE EQUIPMENT Advanced Exercise Equipment 861 South Park Drive Littleton, CO 80120 hdoane@advancedexercise.com P: (702) 212.4844
FIRE ALARMS AND PROTECTION Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972
TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001
FIRE AND SAFETY Certified Fire Protection 3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972
Diversified Protection Systems, Inc. 4435 Wagon Trail Avenue Las Vegas, NV 89118 tmilton@dpsi.biz P: (702) 307.3473 F: (702) 307.3472
TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001
FIRE EXTINGUISHERS Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972
On Guard Fire Protection 7705 Commercial Way, # 155 Henderson, NV 89011 bobby@onguardfp.com P: (702) 966.8021 F: (702) 987.1174
TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001
FIRE SPRINKLER SYSTEMS INSTALLATION Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972
TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001
FINANCEJohnson Capital9090 S. Ridgeline Blvd., Ste# 207Highlands Ranch, CO 80129tylerwebster@johnsoncapital.comP: (918) 528.3350
FITNESS EQUIPMENTFitness Pro560 S. A StreetOxnard, CA 93030anthony@fitnessprousa.netP: (805) 483.7000 F: (805) 486.2221
Opit-Fit International, Inc. P.O. Box 6716 Folsom, CA 95763 joshua@opti-fit.com P: (916) 274.3488 F: (866) 274.3488
FLAGS — BANNERS & PENNANTSLas Vegas Flag & Sign4572 West Hacienda AveLas Vegas, NV 89118bobglennon@lvfns.comP: (702) 798.6030 F: (702) 789.3001
FLOORING - COVERING/CARPET Criterion Brock, Inc. 1660 Helm Dr. Ste 1000 Las Vegas, NV 89119-3845 jason@brockinteriors.com P: (702) 458.6550 F: (702) 458.6584
Redi Carpet 4535 East Elwood., #101 Phoenix, AZ 85044 lzoroya@redicarpet.com P: (480) 205.7020 F: (480) 350.9987
Shaw Industries 11411 Valley View Cypress, CA 90670 brian.hoddy@shawinc.com P: (714) 317.9999 F: (888) 367.6220
Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Drive, #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895.8887 F: (702) 895.8892
Solar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave., #CLas Vegas, NV 89118jeff.robinson@solarcarpet.comP: (702) 798.7100 F: (702) 798.1982
FURNITURE (RENTAL/SALES) CORT Furniture Rental (Las Vegas) 6625 Arroyo Springs St. Ste. 130 Las Vegas, NV 89113 Angel.Dibellonia@cort.com P: (702) 822.7368 F: (702) 822.7324
KRT Concepts 6170 W. Lake Mead Blvd., #168 Las Vegas, NV 89108 kcoats@krtconcepts.com P: (702) 490.3558 F: (702) 924.2562
GATES – AUTOMATIC & MANUAL Community Controls 2500 South 3850 West Salt Lake City, UT 84120 tbruske@communitycontrols.com P: (800) 284.2837 F: (800) 867.3637
Martin Garage Doors of Nevada, LLC6667 Schuster StreetLas Vegas, NV 89118courtmorris@hotmail.com
GENERAL CONTRACTORSAlpha 1 Construction5006 Bond St.Las Vegas, NV 89118charlie@alpha1constructiononline.comP: (702)649.0067 F: (702) 649.0096
F & A Painting and Construction, Inc. 4335 West Post Road Las Vegas, NV 89118 fapaintinglv@aol.com P: (702) 914.2676
FSI Construction5728 Teague RoadHouston, TX 77041tony@fsiconstruction.comP: (713) 690.5330 F: (713) 690-9220
Rawson Construction 3625 West Teco Avenue, Suite 10 Las Vegas, NV 89118 mike@rawsonconstruction.com P: (702) 739.9399 F: (702) 614.4287
HVAC Fire-N-Ice Heating & Air Conditioning 2324 S. Highland Dr. Las Vegas, NV 89102 fire-n-icehvac@earthlink.net P: (702) 395.0071 F: (702) 395.0253
MSI HVAC 11700 Industry Avenue Fontana, CA 92337 awebb@msihvac.com P: (951) 727.2228 F: (888) 841.5254
INSURANCEAssurance Ltd.5740 South Arville St., Ste# 204Las Vegas, NV 89118aholden@assuranceltd.comP: (702) 798.3700 F: (702) 238.7133 ePremium Insurance4770 Duke Dr. Suite 310Mason, OH 45040jbuechler@epremiuminsurance.comP: (800) 319.1390 F: (513) 204.1920
Nevada West Business Insurance 4175 S. Riley St., Ste 200 Las Vegas, NV 89147 jeffm@nvwestinsurance.com P: (702) 597.5998 F: (702) 990.0500
Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT 84111 gus@rllinsure.com P: (801) 994.0237 F: (801) 521.4452
Western Risk Insurance 3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV 89146 francie@westernrisk.com P: (702) 368.4217 F: (702) 368.4219
INTERIOR DESIGN Interior Specialists Inc. 7465 West Sunset Road, # 1200 Las Vegas, NV 89113 slarrison@isidc.com P: (702) 227.4111 F: (702) 940.3448
INTERNET/MARKETING Apartment List500 Third Street., Ste# 555San Francisco, CA 94107dana@apartmentlist.comP: (415) 817.1068 Property Solutions International, Inc. 1836 N. Stapley Dr., Ste 179 Mesa, AZ 85203 cpeterson@propertysolutions.com P: (602) 324.9223 F: (801) 705.1835
24 www.nvsaa.org
Realtor.com Rentals4399 Via RioNewbury Park, CA 91320emily.kaplan@realtor.comP: (800) 978.7368
LANDSCAPING & MAINTENANCE Escalera Landscape 3015 Cooper Creek Drive Henderson, NV 89074 escalera_landscaping@yahoo.com P: (702)735.3545
Gothic Grounds Management, Inc. 2923 West Charleston Boulevard Las Vegas, NV 89102 pabell@gothiclandscape.com P: (702) 676.1185 F: (702) 678.6968
Integrated Landscape Management 4555 Dean Martin Drive Las Vegas, NV 89103 mdifabbio@ilm-llc.com P: (702) 283.9904 F: (702) 537.2294
Navarro Landscape 4809 Holt Avenue, Las Vegas, NV 89115 navarrolandscape@earthlink.net P: (702) 452.6250 F: (702) 452.0340
Newtex Landscape, Inc. 245 Sunpac Avenue, Henderson, NV 89011 gjbambic@newtexlandscape.com P: (702) 795.0300 F: (702) 795.0192
Silver Lands Inc. 2901 S. Highland Drive, Suite 15-A Las Vegas, NV 89109 pacoh@silverlandsinc.com P: (702) 459.3192 F: (702) 459.4372
LAUNDRY EQUIPMENT Coinmach Laundry Service 501 North 37th Dr., Suite 102 Phoenix, AZ 85009 dwahlers@coinmachcorp.com P: (602) 722.6959 F: (602) 340.8907
WASH Multifamily Laundry Systems, LLC 100 N. Sepulveda Blvd., 12 Floor El Segundo, CA 90245 krokosz@washlaundry.com P: (800) 421.6897 F: (310) 297.9450
LEAD TRACKING SYSTEM CallSource 31280 Oak Crest Drive Westlake Village, CA 91361 coldt@callsource.com P: (818) 673.4756 F: (888) 593.1999
LEGAL SERVICES Marquis Aurbach Coffing tmoore@maclaw.com P: (702) 942.2168 F: (702) 856.8968
MAINTENANCE Buyers Access 1777 S. Harrison St., Ste 300 Denver, CO 80210 tstpierre@buyersaccess.com P: (303) 991.5580 F: (303) 991.5588
MAINTENANCE SUPPLIES AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 jerry.stickley@azpartsmaster.com P: (702) 369.2121 F: (702) 369.4391
eConserve 17 Bluff Keeling, Irvine, CA 92603 gkeeling@econservellc.com P: (949) 336.1100
HD SupplyP.O Box 4945Orlando, FL 32802dean.bingham@hdsupply.comP: (702) 325.7801
Maintenance Supply Headquarters 880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyhq.com P: (702) 558.2200 F: (702) 558.2205
Wilmar4031 Industrial Center Dr., Ste: 701North Las Vegas, NV 89030bcrofford@wilmar.comP: (702) 643-7400 F: (702) 644-2749
MAKE-READY Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179
Starshine Painting and Cleaning Services, LLC2980 S. Rainbow Blvd., Ste# 110JLas Vegas, NV 89146 starshineservices@gmail.comP: (702) 332.3159 F: (702) 982.5118
MARKETING CONSULTANTS – SERVICES G5 550 NW Franklin Avenue, Suite 200 Bend, OR 97701 cj.edmonds@g5platform.com P: (541) 633.7271 F: (541) 225.5166
LeaseLabs 2870 Fifth Avenue, Suite 202 San Diego, CA 92103 john@leaselabs.com P: (619) 233.4700 F: (619) 233.4702
MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc.2611 Westgrove Ste. 104 Carrollton, TX 75006 laura@alndata.com P: (800) 643.6416 F:(972) 931.6251
MOLD REMEDIATION & TESTING AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 jerry.stickley@azpartsmaster.com P: (702) 369.2121 F: (702) 369.4391
Eagle Restoration 6225 Harrison Dr., # 1 Las Vegas, NV 89120 services@eaglelv.com P: (702) 895.9991 F: (702) 895.9992
Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179
Har-Bro Construction & Consulting, Inc. 114 Cassia Way Henderson, NV 89014 Eion.stanley@harbro.com P: (702) 587.3226 F: (702) 891.9100
MSE Environmental 9811 West Charleston Blvd., Ste:2403 Las Vegas, NV 89117 erik@msenational.com P: (702) 255.2457 F: (702) 953.0286
MULTI-FAMILY BROKER Marcus & Millichap 3990 Howard Hughes Pkwy Paradise, NV 89169 marc.moore@marcusmillichap.com P: (702) 215.7145 F: (702) 215.7110
NON-PROFIT ORGANIZATION SNHD Tobacco Control Program 400 Shadow Lane, Suite #101 Las Vegas, NV 89106 chacon@snhdmail.org P: (702) 759.1276 F: (702) 759.1416
Springboard Nonprofit Consumer Credit Management215 East Warm Springs Rd., Ste# 106Las Vegas, NV 89119taryn.gaynor@credit.orgP: (866) 896.7965 F: (951) 328.7730
OFFICE SUPPLIES Advance Office & Janitorial Supplies 3261 S Highland, Ste. 603 Las Vegas, NV 89109 lisaburchard@advanceoffice.com P: (702) 735.0213 F: (702) 735.0147
PAINT – CONTRACTORS, EQUIPMENT & SUPPLIES Ecc, LLCc dba Executive Coatings and Contracting8765 East Orchard Road, Suite #703 Greenwood Village, CO 80111andrea@executivecoatings.comP: (888) 300.6786 F: (303) 300.6786
ODYSSEY PAINTING ETC, INC3111 S. Valley View Blvd., Ste: Z-107 Las Vegas, NV 89102 odysseypainting@hotmail.com P: (702) 365.1579 F: (702) 365.1588
PAINT (SALES/SERVICE) Dunn-Edwards Paints 4300 E. Tropicana Ave Las Vegas, NV 89121 sharon.brenner@dunnedwards.com P: (702) 845.7539 F: (702) 243.8131
Empire Community Painting 5940 South Rainbow Blvd., Ste 2012 Las Vegas, NV 89118 dwhitaker@empirepainting.com P: (888) 278.8200 F: (702) 939.9940
Odyssey Painting ETC, Inc 3111 S. Valley View Blvd., Ste: Z-107 Las Vegas, NV 89102 odysseypainting@hotmail.com P: (702) 365.1579 F: (702) 365.1588
Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Drive. #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895.8887 F: (702) 895.8892
Starshine Painting and Cleaning Services, LLC2980 S. Rainbow Blvd., Ste# 110JLas Vegas, NV 89146 starshineservices@gmail.comP: (702) 332.3159 F: (702) 982.5118
TGJ Painting 401 Max Court Henderson, NV 89011 tgjservices@yahoo.com P: (702) 558.0816 F: (702) 564.0617
PEST CONTROL Global Pest Services 1132 Coral Crystal Court North Las Vegas, NV 89032 dustin@globalpestservices.net P: (702) 657.0091 F: (702) 657.1608
PLAYGROUNDS/SITE AMENITIES Green Living Services 4205 W. Tompkins., Ste 1 Las Vegas, NV 89103 ken@greenlivingservices.com P: (702) 367.8873 F: (702) 642.5724
PLUMBING Code Red Plumbing 7065 West Ann Rd., Ste: 130-540 Las Vegas, NV 89130 manager@coderedplumbing.com P: (702) 949.6599 F: (702) 938.6258
Complete Solutions dba Roto Rooter 39 East Brooks Avenue North Las Vegas, NV 89030 cwojciechowski@rrsc.com P: (702) 646.5273 F: (702) 646.0132
Las Vegas Plumbing, Inc. 814 Elliot Park Ave North Las Vegas, NV 89032 kvinsani00@yahoo.com P: (702) 399.3514 F: (702) 914.3737
MOEN, Inc. 7565 North Torrey Pines Drive Las Vegas, NV 89131 gordon.clack@moen.com P: (702) 595.1337 F: (702) 645.7175
PROPERTY MANAGEMENT CAREER PLACEMENT Career Strategies, Inc. 3531 East Russell Road, Ste B Las Vegas, NV 89120 dwetherby@csi4jobs.com P: (702) 368.2363 F: (702) 368.2366
PROPERTY MANAGEMENT SOFTWARE AppFolio 55 Castilian Drive Santa Barbara, CA 93117 nora.betz@appfolio.com P: (805) 617.2161 F: (805) 968.0653
RealPage Inc. 4000 International Pkwy Carrollton, TX 75007 stacey.blackwell@realpage.com P: (972) 820.3015 F: (972) 820.3383
Tenant Technologies, Inc. 1665 Willamette Falls Dr. West Linn, OR 97068 srunkel@tenanttech.com P: (503) 233.2125 F: (503) 594.2580
25OCTOBER | NOVEMBER 2014
PROPERTY RESTORATION – GENERAL CONTRACTORS
Belfor Property Restoration 5870 La Costa Canyon Ct., Ste 200 Las Vegas, NV 89129 brad.gardner@us.belfor.com P: (702) 933.6866 F: (702) 933.6869
REAL ESTATE - BROKERS Apartment Realty Advisors/ARA 6725 Via Austi Parkway., Ste 380 Las Vegas, NV 89119 cbentley@arausa.com P: (702)855.0440 F: (702) 855.0660
Sperry Van Ness Nevada 3039 West Horizon Ridge., Ste 120 Henderson, NV 89052 bairdd@svn.com P: (702) 765.6005 F: (702) 765.6006
RELOCATION SERVICES Relocation Resources 8379 West Sunset Road, #110 Las Vegas, NV 89113 jennifer@relocationresources.org P: (702) 444.4088 F: (702) 444.0079
RESIDENT SCREENING SERVICES CoreLogic SafeRent 40 Pacifica., Ste 900 Irvine, CA 92618 srmarketing@corelogic.com P: (888) 881.3400
Co-Signer.Com 10777 West Twain Ave., # 225 Las Vegas, NV 89135 mike@co-signer.com P: (855) 267.4461 F: (702) 851.3998
On-Site 7077 Parfet Street Arvada, CO 80004 jrossi@on-site.com P: (408) 795.4167
The Screening Pros, LLC6512 N. Decatur Blvd., #130-301Las Vegas, NV 89131tres@thescreeningpros.comP: (800) 877.3908 F: (800) 877.5073
RETENTION & REPUTATION MANAGEMENTSatisFacts Research909 N. Sepulveda BlvdEl Segundo, CA 90245dmiller@satisfacts.comP: (866) 655.1490 F: (866) 655.1491
ROOFING SERVICES Cooper Roofing and Solar 1200 Commerce St., Ste# 110 Las Vegas, NV 89102 Mark@coopersolar.com P: (702) 688.7940 F: (702) 688.7941
D & L Roofing, LLC 6500 West Richmar Ave., Stew 200 Las Vegas, NV 89139 info@dandlroofing.com P: (702) 260.1114 F: (702) 260.1118
Roofing Southwest 3125 Ali Baba Ln, Suite 707 Las Vegas, NV 89118 chrisp@roofingsouthwest.com P: (702) 834.4655 F: (480) 557.5967
The Original Roofing Company 4515 Copper Sage Las Vegas, NV 89115 Collins@trclv.com P: (702) 739.7663 F: (702) 798.6550
Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452.1111 F: (702) 452.1179
New Age Painting & Coatings 848 North Rainbow Blvd., #302 Las Vegas, NV 89107 hornelas@newagepaint.com P: (702) 406.6964 F: (702) 426.9553
Out-Fit 25 West Easy Street, Suite 306 Simi Valley, CA 93065 sslayton@out-fit.net P: (949) 873.3616 F: (805) 426.8120
SECURITY DEPOSIT ALTERNATIVES SureDeposit/Assurant Specialty Property 293 Eisenhower Pkwy., Ste 320 Livingston, NJ 07039-1783 brian@suredeposit.com P: (973) 992.8440 F: (973) 992.8770
SECURITY SERVICES-PATROL SERVICES Citywide Security P.O. Box 62249 Boulder City, NV 89006 info@citywidepatrol.com P: (702) 644.2977
Courtesy Patrol LLC NV. #710 1450 E. Pebble, Ste 3151 Las Vegas, NV 89123 samamici@msn.com P: (702) 206.3493 F: (702) 586.2778
Global Security Concepts, Inc. 3340 Wynn Road, Suite C Las Vegas, NV 89102 joseph@gscsecurity.com P: (702) 876.7729 F: (702) 876.3518
Pro Guard USA 2629 Manhattan Beach Blvd. Redondo Beach, CA 90278 victor.marks@proguardusa.com P: (702) 263.8212 F: (702) 263.8217
Rock Security 3200 Polaris Ave, # 28 Las Vegas, NV 89102 justin@rocksecurityllc.com P: (702) 586.7982 F: (702) 410.9305
Signal 88 Security 3880 South 149th Street, Ste 102 Omaha, NE 68144 csenkbile@signal88.com P: (402) 320.9266 F: (402) 502.2078
Southern Nevada Security Patrol, Inc. 3140 S. Durango Dr., Ste 103 Las Vegas, NV 89117 vegasamanda07@hotmail.com P: (702) 270.9116 F: (702) 256.6037
Triton Security, Inc. 4050 Schift Dr. Las Vegas, NV 89103 john@epsstaff.com P: (877) 757.0909 F: (702) 257.3588
TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001
SECURITY SYSTEMSAlert 911 Now 7165 Bermuda Rd Las Vegas, NV 89119 janine@alert911now.com P: (702) 224.4100 F: (702) 967.5377
Alpha Surveillance Systems3410 East Russell Road, Suite #310Las Vegas, NV 89120greg@alphasurveillancesystems.comP: (702) 990.1454 F: (702) 588.7998
Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972
TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001
SIGNAGE Fusion Sign & Design 3443 Niki Way Riverside, CA 92507 robin@fusionsign.com P: (702) 949.0760
SMOKE DETECTORS & ALARMSCertified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873.5995 F: (702) 251.1972
SWIMMING POOL – EQUIPMENT & SUPPLIESVivo Pools 825 South Primrose., Ste H Monrovia, CA 91016 willan@vivopools.com P: (702) 529.1808 F: (818) 952.2122
TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967.0000 F: (702) 967.0001
TELECOMMUNICATIONS Century Link 330 South Valley View Boulevard Las Vegas, NV 89107 Stephanie.x.riley@centurylink.com P: (702) 244.1220 F: (702) 244.7385
Cox Communications 1700 Vegas Drive Las Vegas, NV 89106 Jim.Fitch@cox.com P: (702) 545.1361 F: (702) 545.4392
One call Now726 Grant StreetTroy, Ohio 45373katie.love@onecallnow.comP: (877) 698.3262
TENANT SCREENING CoreLogic SafeRent 7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 tsedminik@fadvsaferent.com P: (702) 839.1736 F: (702) 839.1738
Contemporary Information Corp. 42913 Capital Drive #101 Lancaster, CA 93535 dan@contemporaryinfo.com P: (800) 288.4757 F: (800) 677.8494
RentGrow 307 Waverley Oaks Road, Suite 301 Waltham, MA 02452 ohmana@rentgrow.com P: (800) 736.8476 F: (781) 290.0687
TOWING Ashley’s Towing 201 North Mojave Las Vegas, NV 89101 ashleystowing@live.com P: (702) 382.3508 F: (702) 382.8090
Quality Towing 4100 E. Cheyenne Ave. Las Vegas, NV 89115 jberry@unitedroadtowing.com P: (702) 649.5711 F: (702) 633.4447
Titan Towing 3101 Westwood Drive Las Vegas, NV 89109 yp@titan-towing.com P: (702) 333.8697 F: (702) 973.3365
TREE – MAINTENANCE SERVICES Tree Solutions, LLC 3660 West Quail Ave Las Vegas, NV 89118 pete@treesolutionslv.com P: (702) 309.8733 F: (702) 309.8734
UNIFORMSGolden Promotions & Apparel3724 White Carnation St.Las Vegas, NV 89147lgolden@goldenpromo.comP: (702) 220.7904 F: (702) 631.0094
UTILITIES – BILLING SERVICES Conservice PO Box 4696 Logan, UT 84323 amandash@conservice.com P: (435) 713.2258 F: (435) 792.3303
WASTE COLLECTIONRepublic Services 770 East Sahara Avenue Las Vegas, NV 89104 feinbergk@repsrv.com P: (702) 280.0051 F: (702) 599.5585
26 www.nvsaa.org
Don’t see yourself in the Products & Services Guide? Want to be a member? Contact NVSAA at 702.436.7662
ADVERTISING Apartment Guide (Reno) 3555 Airway Drive, Suite 314 Reno, Nevada 89511 srichter@apartmentguide.com P: (775) 329.3528
For Rent Media Solutions (Reno) 9650 Gateway Drive, Suite 102 Reno, NV 89521 danett.michelini@forrent.com P: (775) 829.7368 F: (775) 246.2534
DOORS Berger Building Supply dba Thompson 600 South Rock Blvd Sparks, NV 89431 jsutton@thompsondoors.com P: (775) 359.0224 F: (775) 359.4958
RENO
FURNITURE (RENTAL/SALES) CORT Furniture Rental (Reno) 4745 Longley Lane, Suite 101 Reno, NV 89502 rochelle.mazzone@cort.com P: (775) 828.3900 F: (775) 828.3909
INSURANCE Meridian Insurance Services 216 N. Minnesota St.Carson City, NV 89703rcole@misnv.comP: (775) 883.8880 F: (775) 883.1929 Western Risk Insurance 3140 South Rainbow Boulevard, Suite 400 Las Vegas, NV 89146 susan@westernrisk.com P: (702) 368.4217 F: (702) 368.4219
NON PROFITWashoe County Health District - Chronic Disease Prevention Program PO BOX 11130 Reno, NV 89520 ppritchard@washoecounty.us P: (775) 328.6140 F: (775) 328-3750
PEST CONTROL Northern Nevada Pest Control 1285 Baring Blvd. #339 Sparks, NV 89434 P: (775) 857.1245 F: (775) 857.1248
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