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3OCTOBER | NOVEMBER 2014

Executive Director Michael Fazio ....................... (702) 436-7662 Nevada State Apartment Association (NSAA)

Executive Assistant Aysha Park ........................... (702) 436-7662 Nevada State Apartment Association (NSAA)

NVSAA 2014 Board of Directors

WHO WE AREThe Nevada State Apartment Association (NVSAA) is a non-profit organization

that provides the local multi-housing industry with legislative support, education and community outreach to benefit our membership and the community. The

NVSAA is devoted to supporting the diversity, integrity and ever-changing environment of the multi-family industry. We are devoted to you.

WHY WE EXISTThe Nevada State Apartment Association exists to support the multi-housing industry and its professionals with proactive legislative efforts, by promoting

career development through education and by offering entertaining social opportunities. The NVSAA also strives to promote the highest level of

professionalism with established standards and practices throughout every segment of the multi-family industry, including management, marketing,

maintenance and suppliers.

Bottom line… we exist for you, because of you.

9011 West Sahara Avenue, Suite #150, Las Vegas, Nevada 89117 T: 702-436-7662 • F: 702-446-8445

Email: [email protected] • Web Site: nvsaa.orgExecutive Director: Michael Fazio, [email protected]

Executive Assistant: Stefanie Smith, [email protected]

NVSAA Platinum Sponsors:• Certified Fire Protection• Western Risk Insurance• Sherwin Williams • Cox Communications• Silver Lands, Inc.• Quality Towing

• Apartments.com• Fire-N-Ice Heating & Air Conditioning• Karsaz Law• KRT Concepts• Belfor Property Restoration• Houston Contracting Corp.

NVSAA welcomes our newest members!

Executive Director Michael Fazio...................(702) 436-7662 Nevada State Apartment Association (NVSAA)

Executive Assistant Stefanie [email protected] State Apartment Association (NVSAA)

NEW Partner Members

PresidentJanice Richards .................(702) 581-3591Camden Property Trust

Treasurer Phyllis Garcia.....................(702) 465-4667Pinnacle

Executive OfficerSteven Olmos....................(702) 303-1621Silver Lands, Inc.

DirectorSusan Bauman...................(702) 368-4217Western Risk Insurance

DirectorBret Holmes.......................(702) 401-4674Advanced Management Group

Director - RENOChrissy McCulloch.............(775) 850-4700Vintage at South Meadows

Director - RENODanett Michelini...............(775) 722-0764For Rent Media Solutions

DirectorGreg Morehead.................(602) 740-9289Fairfield Properties

DirectorMario Ortiz....................... (702) 395-0071Fire N Ice Heating & Air Conditioning

Director - RENORoberta Ross.....................(775) 323-3044The Ross

DirectorRhonda Sikes.....................(702) 768-3185S & H Realty

Vice PresidentTaylor Verhaalen................(702) 204-9902Stout Management Company

Past President Lizza Castro .......................(702) 538-2276Prime Residential

Executive OfficerRobert Segura................... (702) 335-2717Quality Towing

DirectorSharee Bennecke...............(702) 265-9246Apartments.com

DirectorAmy Hjerpe........................(702) 419-2124Pinnacle

DirectorTeresa Jackson...................(702) 458-6551Apartment Guide / RentPath

Director - RENOLucky Merry.......................(702) 569-1504Prime Residential

DirectorEric Newmark, ESQ............(702) 306-4830Karsaz Law

DirectorDebra Peterson..................(702) 499-2785For Rent Media Solutions (Las Vegas)

DirectorDoug Sartain......................(702) 210-3811Certified Fire Protection

Director Tommy Zauder...................(702) 574-4574Alliance Residential

Alternate DirectorErica Arthur........................(702) 843-5152Ovation Property Management

NEW Property Members• Antigua Bay• Ancestral Descendants• Arville Park• Avanti• Boulders at Lone

Mountain• Canyon Creek Villas• Carson Catalina• Cimarron• Colonial Grand at Desert

Vista• Diamond Vista• Elysian al Norte• Fox Hall Apartments

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• Renaissance Villas• Ross Manor• Sedona Hills• Silver Shadow• Spectrum Village• The Lofts @7100• The Palms• The Park at Idlewild• Tierra Villas• Toon Apartments • Villa Del Sol• Villas at Desert Pointe• Villas at Dolphin Bay

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Property• Bio-One• Escalera Landscaping

• Empire Community Painting

• Green Living Services• JS Pest Control • Las Vegas Flag & Sign • Maintenance Supply

Headquarters• Nevada West Business

Insurance• Renter's Legal Liability

• Seamless Flooring• ServPro of Downtown• Sunland Asphalt• TGJ Painting• Tenant Technologies,

Inc.• The Bentley Group• Wilmar

IN THIS ISSUE News & Updates 4 Executive Director’s Message 12 Platinum Sponsor Spotlight: Silver Lands Inc. and Cox Communications 13 11 Ways to Look Class-A on a Class-B Budget 14 Four Low Cost Ways to Improve the Properties You Manage 16 Rent or Reject? 5 Must-Haves Millennials Demand from an Apartment Community 18 Boo! Is Your Property Ready for Halloween? 22 Products & Services Guide

Feature Article

8 The Seven Habits of Highly Effective Budgeters

4 www.nvsaa.org

The Value of Awards, Winning Isn’t EverythingBy Michael Fazio, 2014 NVSAA Executive Director

In December the Nevada State Apartment Association will be holding its annual Jewel Awards events in Las Vegas (December 6th) and Reno (December 13th). These events got me thinking about the value of awards. There are many benefits to winning these types of business achievement awards:

• Recognition in front of peers and business competitors• Opportunity to network with business peers, as well as civic and media representatives• Commemorative trophy for display in the office — a nice credibility booster• Relevant information to share via newsletters, websites and social media outlets• The culture-building “good feelings” that come from being a part of a recognized and successful organization

But what happens when you don’t win?

The actual pursuit of the award is itself a valuable experience, one often worthy of the effort.

Many award submissions require a deeper dive into the subject matter. As various pieces of information are gathered and created for the award nomination, it often forces an internalization and reiteration of important company goals, facts, products, services and processes. Sometimes this is reaffirming. Sometimes it can lead to spirited discussion and reassessment of outdated philosophies and practices.

Moving forward, it then becomes easier to think and speak about the company, its products, services, people and culture more accurately, eloquently and holistically — a true benefit to any company representative.

And once complete, a comprehensive award nomination can serve as a handy reference tool for quick access to client testimonials, revenue/employee statistics, product/service

Apartment Insight is published by the Nevada State Apartment Association.

Apartment Insight is the official trade publication of the Nevada State Apartment Association, a professional association of multi-housing professionals and industry partners.

The materials contained in this publication are general in nature; the applicability to one’s particular situation should be reviewed with a professional who has all the facts pertaining to the situation being considered. The publisher disclaims any liability for published articles.

Advertising Policy: Nevada State Apartment Association accepts no responsibility for unsolicited materials. Advertisements contained in this magazine do not constitute endorsement. With the exception of those products and services directly under the control and supervision of NVSAA, it is the policy of the NVSAA, its officers and Board of Directors, not to endorse any products or services.

Apartment Insight Committee:Michael Fazio

Nevada State Apartment Association

Cover art courtesy of Michael Fazio

For Advertising Information, Contact:Dani Gorden801.676.9722

[email protected]

CONTINUED ON PAGE 6


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narratives, milestone events and more. That’s valuable PR information all housed in one location!

Those are some internal benefits. But external benefits still exist as well.

Recently, I had a discussion with industry leaders about the value of awards programs. Point blank, I then did some research. In conclusion, I gathered this:

• Award nominations are used as idea generators for future stories• Nominations get companies/officials on their personal radars -- thus they are more apt to respond to future media pitches featuring them• Participants for their various “business leader forums” are often chosen from previous nominations• Strong repeat nominations are likely to be in a better position for award selection the following year

During the past 6+ years, I’ve had the pleasure of attending a number of award celebrations with the NVSAA (um, actually I was

working). And it’s certainly gratifying to be in the winner’s circle. But the sobering truth is you don’t always win.

So for the times when you come up just short, remember – all is not lost. There is still genuine value in having gone through the process.

The NVSAA has had record nominations and submission in both metropolitans. It has actually been very overwhelming to sift through them all and prepare them for the 3rd Party judges. As I enter data in a more “friendly” way for our judges I look at ALL of the hard work that went into this process. Additionally, I think “wow” … this was a year’s worth of these nominees lives right in front of me.

Knowing there can only be 3 finalists and one winner is the reality of the Jewel Awards. In my mind ALL of you who were nominated and went through this process are winners in my book, no matter what the outcome on those two Saturday nights in December.

If you would like to attend the Jewel Awards in Las Vegas please register at www.nvsaa.org/jewel2014 If you would like to attend the Jewel Awards in Reno please register at www.nvsaa.org/jewelawardshollywood

CONTINUED FROM PAGE 4

8 www.nvsaa.org

The Seven Habits of Highly Effective Budgeters

Strategies to create an effective – and accurate – annual budgetSOURCE: Lauren Boston, National Apartment Association

It’s hard enough to budget the correct amount of money for Christmas gifts, let alone for an entire operating year in the

multifamily housing industry.

While it may not be a major crisis if the Justin Bieber poster you

promised your daughter for her bedroom wall is 5 percent more expensive than you anticipated, it is a serious problem if a community’s budget goes over by that amount—potentially putting your company more than $1 m i l l ion i n t he r e d . Consequently, it is imperative

that apartment management companies have a firm grasp on the budgeting process and deliver the revenue promised to the owner at the start of the year. At the end of the day, if the owner isn’t happy, nobody is happy.

Following are tips and strategies that Nick Alicastro, Vice President of Business Development for Western National Property Management, uses to create an effective annual budget.

1. Start Early. In early spring, Alicastro’s Irvine, Calif.- based team, which manages 24,000 units, begins the budgeting process for the coming year. The capital expense team, regional managers and vice presidents tour every community to determine the upcoming or immediate needs from a capital perspective. Additionally, every apartment is walked by the


onsite team and regional manager, who evaluate the condition of the fl ooring, appliances, counter surfaces, cabinets and A/C units.

The purpose, Alicastro says, is to obtain an accurate assessment of each apartment home in order to determine probable turnover costs. An extensive exterior review of each community is conducted to identify additional de fi ciencies. After such assessments are complete, Alicastro’s team determines the capital dollars needed for each community during the next fi ve years.

“The process is with much thought and provides an exceptionally accurate idea of the condition of each occupied apartment as well as a full understanding of short-term and long-term capital needs,” says Alicastro. “The necessity of providing ownership with an accurate representation of anticipated cash f low in the short and long term is crucial to the approval and completion of the anticipated capital projects. Accurate findings and estimations will give the owner the ability to make decisions now that may impact cash f low and distributions in the future. At the end of the day that’s what they care about—a consistent and accurate projection of returns and cash f low, with very few surprises.”

2. Do Your Research. After all buildings are walked, the team collects and solidi fi es hard bids from vendors, suppliers, contractors and service providers for items that need to be addressed in the coming year. Alicastro says companies should not assume a project or service will be priced the same the following year.

At the end of the summer, the team begins to load current-year operating numbers. At this point, a great deal of time is spent forecasting the balance for the rest of the year, and by October, a precise picture of the financial situation for the remaining months is evident.

“It’s imperative that we accurately express year-over-year revenue growth assumptions to our owner,” Alicastro says. “If a management company under- or over-projects current-year performance, the year-over-year figures are not accurate and mean less to the owner.”

3. Understand Your Market. During the budgeting process for the future year, Alicastro’s team relies on economic indicators, such as housing starts, new multifamily development and renovations on existing multifamily communities, employment statistics and new industrial and retail construction. Western National also hires economic consultants who use a variety of macro and micro metrics to determine growth expectations for the coming year.

Alicastro says it is also important to network with industry partners to develop relationships and understand their current and future projects. “A property management company must know the conditions of current markets and consider other competing communities’ current and future goals or plans to enhance their own communities,” Alicastro says. “A new lease-up or a change in leasing velocity within the market could substantially reduce a community’s revenue.”

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4. Pick up the Phone. When determining the coming year’s budget, Alicastro says his team thoroughly investigates property tax f luctuations, anticipated property insurance costs, salary adjustments and utility increases. Western National personally contacts the utility companies to determine what increases may be anticipated for the upcoming year. “A commonly known mistake is to calculate a 3 percent inflationary cost against actual numbers, however, it generally doesn’t reflect true numbers,” he says.

5. Sometimes, You Can’t Cut Corners. When considering total operating expenses, Alicastro says payroll, insurance, utilities and taxes are cost-drivers that may impact future needs of the community. “These are fairly consistent numbers that don’t deviate very much year-to-year and aren’t areas where you’re going to save a great deal of money,” he says. “There’s very little mobility up or down.”

However, Alicastro says a careful review of these line items sometimes can yield gains. Changing insurance companies or coverage, reducing staff, combining staff with other communities, negotiating a new term with utility companies, implementing green solutions and appealing property taxes are ways in which favorable savings may be obtained.

Alicastro says with proper research, insurance and taxes are easy to accurately budget. Payroll isn’t difficult, either, because Western National Property Management budgets for base payroll, overtime, commissions, renewals, health insurance, taxes and workers’ compensation.

When budgeting for payroll, Alicastro’s team reviews last year’s approved budget and compares it to the new proposed budget. He says there should only be a modest increase based on the market-rate salary increase, assuming no change in the number of employees budgeted for that community.

“Usually, large year-over-year (actual versus budget) variances re fl ect open positions in the previous year that could negatively offset the year-over-year numbers, in addition to overtime, commissions and health insurance,” Alicastro says. “All deviations should be

understood and explained to ownership. It may look like you are asking for a 20 percent increase in payroll, when in reality you had an open position or positions that are creating a false sense of savings.” To avoid major budget discrepancies, Alicastro says the company has an internal analyst whose sole responsibility is reviewing utilities, normalizing them and projecting costs for the following year.

6. Be Realistic and Hit Your Target. If Western National Property Management is 1 percent or 2 percent under or over its budget each year, Alicastro says the team may not have done enough accurate homework.

“That may not seem like a big deviation, but when you’re dealing with a $20 million to $40 million business, 1 percent makes a big difference,” he says.

While his team never wants to exceed budget, Alicastro says that if his company is significantly under budget, they risk being accused by their owners of “sandbagging” their numbers or being incompetent property managers.

“A good explanation should be prepared for any variance at the end of the fi scal year to create an operating budget that is aggressive but attainable,” he says.

7. More Eyes — More Accurate. Once the team has reviewed a plethora of reports that compare the portfolio’s communities and created an accurate forecast, Alicastro says the proposed budget is sent to the regional vice president followed by the vice president and president. Ownership gives fi nal approval by the end of November.

Just in time to start worrying about holiday presents. Sources: units Magazine, which units is a full-color trade publication featuring news and newsmakers in the multifamily housing industry. Features include interviews of members who are movers and shakers in the industry, profiles of cutting-edge firms and properties, and topical articles covering every aspect of residential property management and ownership. units serves as the perfect arena to learn about what’s going on in the multifamily housing industry and is a great resource to keep on your bookshelf.

More Eyes — More Accurate. Once the team has reviewed a plethora of reports that compare the portfolio’s communities and created an accurate forecast, the proposed budget is sent to the regional vice president followed by the vice president and president. Ownership gives final approval by the end of November.

CONTINUED FROM PAGE 9


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Accountability:With Silver Lands Inc. you never have to worry about a job being incomplete or hearing an excuse for something not being done properly. We have the resources and the manpower for any job.

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Since 1962, Cox has built high-quality communications networks and delivered quality cable television programs. A full-service provider of telecommunications products, Cox offers an array of advanced digital video, high-speed Internet and telephone services, as well as data and video transport services for small to large-sized businesses over its own nationwide IP network, as well as integrated wireless services in partnership with Sprint. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services.

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When it comes to property management budgets, one thing's certain: They're never big enough. So how do you make a building look top notch when your piggy bank is on a diet?

RiverRock Real Estate Group President Steven Core says a good manager walks the property on a regular basis (for work and for light cardio) and pays attention to details, so they'll be fewer unpleasant surprises. The Cali-based firm recently won a management contract for a 1.7M SF AEW portfolio in SoCal. Here are his proactive (but inexpensive) techniques for spiffing up a building:

1. Pay attention to the contracts of the landscaper, sweeper, day porter, and others to make sure they're doing what they should. It doesn't cost anything to enforce the contract you're already paying for.

2. Have landscapers make use of mulch in bare areas. Mulch is inexpensive, looks good when replaced periodically, and helps conserve water and cuts down on weeds. (And people get over the smell.)

3. Ensure that graffiti is removed immediately. (No matter how innovative that spray paint mural is.) If an owner is cash strapped, some cities offer assistance in graffiti control.

4. Paint the trim. It's inexpensive and instantly updates the look of the property.

5. Use plants to add color, especially at entry points. Using native plants is even better, since that reduces maintenance costs once they're planted. (And it makes bumble bees less homesick.)

6. Add a slurry seal to repair cracks in the parking lot, brighten its appearance, and extend its life.

7. Make sure the trees are trimmed. People might not notice if they are, but they certainly will notice if they aren't.

8. Add flowers at the entrance to the parking lot, as well as the entrance of the building.

9. Putting on fresh paint or wallpaper in the main lobbies and common corridors is an easy way to freshen up a dated space.

10. Transitioning interior fixtures and lobby lighting to LED is a good way to reduce costs. At Miami Tower (pictured), which Steven manages, the lobby now has LED lighting fixtures.

11. Other inexpensive ways to put amenities in an office building: adding a coffee cart, a light background music system the lobby (play Barry Manilow and you'll see productivity skyrocket), or perhaps a small cafe.

It's late 2005, the Star Ledger wins a Pulitzer, Spain gives autonomy to Catalonia, and we're all trying to figure out what a Hollaback Girl is. Amidst the confusion, Mark Bisnow stumbles upon an idea so obvious that even Mark Bisnow could stumble upon it: Local business is fun. Sounds like blasphemy, but Mark realizes that the people within local business communities are as interested in their fellow industry players, partners and friends as they are in the industry itself. So, Mark sets out to test his theory with a DC commercial real estate e-pub: personality-oriented, fun, mercifully short*, yet informative. Mark hires the cheapest labor he can find: his son Elliott. The University of Wisconsin student sells ad space for the company (while wearing out shoes and phone receivers) and builds a base of readers who grow hooked on Bisnow's wit and ability to foster relationships among industry professionals in the midst of their boring competitors. Mark and Elliott decide that there aren't enough Bisnows to grow while being a family-run business. They hire a young, brash future college grad named Aram Taghavi plus a publishing guru/lover of preppy clothing, Doug Anderson. The four of them work out of Mark's basement to refine Bisnow's brand while plotting a backup business: bird-house production factories, which is quickly ditched as it seems too advanced. Bisnow explodes and Mark decides to apply Bisnow's brand to the offline world: events. Advertisers express wanting to attend commercial real estate events that don't make them want to jump off a bridge. And so, Bisnow (almost) Never Boring was born.

Ways to Look Class-A on a Class-B Budget By BisNow, Property Management National

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14 www.nvsaa.org

Residents are on the prowl again looking for the most attractive rental units for their money. At the same time there is a growing group of former homeowners who are back in the rental market.

The monthly rent these groups are willing to pay will partially depend on the condition of the rental properties. If they have a choice, they’ll go with the property that impresses them the most.

This is especially true with the baby boomer generation, those born between 1946 and 1964. This demographic is looking for places to live that feel secure, feel like home and appeals to aesthetics.

So to compete effectively and economically, property managers are “turning up their imaginations” to make their properties more desirable. Here are four economical ideas to consider:

1. First impressions mean a lot. Remove old or tattered window coverings and replace them with inexpensive Venetian-style blinds. Choose neutral colors and models that are easy to replace. While you’re at it make sure the windows are clean, with sills that are sparkling.

2. Replace the knobs and handles in the kitchen cabinets if possible. Any qualitative touches you can add to your kitchens including sufficient lighting will make your rental feel more like home.

3. Install portable “odor-eating” air purifiers. If your rental units smell clean, prospective residents will notice. You can also buy some inexpensive plug-in room deodorizers which create the ambiance you think pleases the nose. Stage the kitchen counters with flowers for a decorative touch.

4. While we’re on the olfactory topic, make sure the inside of the refrigerator is extra clean and smells great. You can add to the appeal by placing some fresh-baked cookies inside the refrigerator. Offer one to your prospect so they will remember how kind and considerate you were.

As I’ve stressed in past articles on this subject, colorful landscaping strategically placed around your building speak volumes to exceptionally attractive prospects. Often folks who appreciate beauty make reliable residents.

Property managers would be wise to leave a lasting impression on everyone who comes to look at a vacant property. One way is to have an attractive, color sheet with a list of all the advantages of being a resident at the property you manage.

Don’t be afraid to add creative touches. Something as inexpensive as replacing the shower curtains, cleaning the counters so they sparkle, or adding different light bulbs may brighten the interior and indirectly remind the prospective resident that your property is livable and cozy.

As property managers, we have to be imaginative when reaching out to potential residents. If we also remember to be friendly and courteous, we will brighten their day and leave a positive memory about your property.

Marc Courtenay (www.checkthemarkets.com) holds an MS in Psychology from California Polytechnic State University, and is a former senior vice-president of Investments for two major brokerage firms. Currently, he’s an investment publisher and analyst, as well as a financial editor, specializing in value stocks, precious metals, and emerging growth companies as well as the psychology of investing. In addition, he is a published author who has written a book and articles for investment newsletters. He has a special passion for the “Green Revolution” and is an avid believer in the “Green Economy” and all the profitable potential it holds for investors.

Four Low Cost Ways to Improve the Properties You ManageBy Marc Courtenay, PropertyManager.com


ATTENTION INCOME PROPERTY OWNERS

Client securities are custodied at Pershing LLC, a Bank of New York Mellon Company.Securities offered through Concorde Investment Services, LLC. Member FINRA/SIPC.G2J2 Investment Management is independent of Concorde Investment Services, LLC.

All information provided is for educational purposes only. The material contained herein does not constitute an offer to sell and is not an offer to buy real estate or securities. Some options may include securities not suitable for all investors. There are material risks associated with the

and appreciation are not guaranteed. Past pricing structures may not be indicative of future pricing and may not result in positive returns.

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Rent or Reject? 5 Must-Haves Millennials Demand from an

Apartment CommunityBy Hedish Connor, Property Management Insider

Nothing annoys Millennials more than grouping us into a broad category—we pride ourselves on individuality. We’re all searching for something different, and many times where we choose to live is an outward reflection of who we are or who we want to be. Whether we’re trying to live a minimalistic life and ditch unnecessary baggage, or we’re working to become the youngest VP in our company’s history—we won’t compromise on what we believe in.

As a Millennial, I have a list of my top five “must haves” for renting an apartment. Whether it’s an urban high-rise or a quaint duplex, an apartment won’t even be considered if it doesn’t have the following:

#1: Online Everything (Resident Portals Rock!)I’m in the older sect of Gen Y, so I know what a check is and how to write one. But, I haven’t written one in years. The only thing worse than writing and dropping off a check to your front office is calling you on the phone. Millennials will exhaust every form of communication possible before making a call, including maintenance requests. Give us the ability to make maintenance requests online (like with user friendly resident portals) or you’ll most likely never know that the shower is leaking (and it’ll be a costly repair later).


And if we come to your property for a tour, do not sell to us—we’ve already done all the research online.

#2: Unit Pricing and Availability TransparencyReal-time pricing and availability must be listed on your website. By the time you receive an email from us, we have probably already made up our minds as to which apartment unit is the one we want. If it’s not available, it’ll feel like a trick to win business and we’ll take it elsewhere. That transparency includes fees—don’t throw anything in at the last second. This is a non-negotiable in all steps of the leasing process.

#3: Pet-Friendly Apartment CommunitiesLike most Millennials, I have a dog that I love. Like, “I-only-buy-treats-made-in-the-US” and “Which-sweater-should-you-wear-today?” kind of love. We’re not looking for pet-friendly; we’re looking for treats-in-the-lobby friendly. If you don’t have your own dog park, make sure you advertise the closest one (and provide trash bins/doggie bags along the way).

#4: WalkabilityWe want to walk to restaurants, bars, and grocery stores. Even if we don’t actually always walk, we want the option to! It’s a good idea to feature what’s nearby on your website, because we will research it ahead of time. At the end of the day, what this score means to me is convenience.

#5: Green LivingHelp us be green without having to think about it (or pay extra for it). It doesn’t start and stop with recycling—do you have an electric car charger? Compost? Rain Water collectors for landscape maintenance? We’re thinking of the future—we want that in our apartment, too.

So there you have it: my top five reasons why this particular Millennial would rent—or decide to reject—one of your apartments. Would you like to know my “must haves” to stay?

Top Renewal Factor: Friendly StaffThe staff needs to treat residents (and potential residents) as real people, not “resident in apartment 242.” I once had a property manager not only know my name, but my dog’s name. Feeling like I was part of the “family” was part of my decision to renew my lease, even with a $100/month price hike.

Runner-Up: Maintenance StaffSpeaking of staff, train your maintenance technicians to be as personable as possible. When they enter an apartment when a

resident isn’t home (after they give permission, online of course) leave a note with the maintenance person’s photo, what he/she did and any next steps. Bonus points if they give my dog a treat while they’re there.

Those may be my personal Millennial must haves, but what have you seen? When renting to Millennials at your property, were their requests similar? Different? Tell me about your experience renting apartments to my generation.

Hedish specializes in Marketing Communications and is a Contributing Editor for PropertyManagementInsider.com. She focuses on marketing strategies for the LeaseStar Marketplace Suite, the most comprehensive online marketing solution in the multifamily industry, at RealPage, Inc. Before beginning her career at RealPage, she held a variety of communications, marketing and public relations positions at Travelocity.com, Sabre Holdings and SuperMedia. Hedish graduated from Texas A&M University and received her Master of Journalism degree with high honors from The University of North Texas.

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Whether we’re trying to live a minimalistic life and ditch unnecessary baggage, or

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18 www.nvsaa.org

Is Your Property Ready for Halloween? By Chris Marentis, Founder and CEO, Surefire Social

As the end of October approaches, jack-o-lanterns appear and candy is at the ready. How will you address the holiday at your property? Halloween presents an opportunity to promote community, ensure safety for residents, tenants, and guests, and curb the potential for vandalism at your property. Here are some ideas that you, as a real estate manager, can implement this Halloween season.

Multifamily• Determine a trick-or-treating approach and guidelines:

• If trick-or-treating is allowed, designate set hours and consider a sign-up system

• In lieu of trick-or-treating, offer candy or other items such as stickers, glow sticks, or trick-or-treat bags in the management office

• Consider building-wide response where residentscontribute candy for staff to distribute on behalf of thebuilding

• Invite your local police department to present a Halloween safety program

• Distribute safety items such as flashlights or reflector lights• Organize a costume exchange party or resale event• Host a costume party for children and/or pets and award prizes

for the best or most original costume• Host a fall festival community celebration in the lounge with

decorations, Halloween movies, pumpkin decorating, crafts, games, treats, door prizes, and so forth

• Organize a pumpkin-carving contest to earn rent credit, and use the pumpkins to decorate the property

Boo!


• Partner with a local organization or community group to sponsor Halloween events

• Share Halloween trivia on Facebook and Twitter as a way to promote the property’s Halloween activities

Office• Provide tenant appreciation treats such as

caramel apples, pumpkin cookies, donuts, apple cider, and so forth

• Encourage tenants to hold a cubicle-decorating contest or costume contest for their staff with various categories (e.g., scariest, most creative, funniest, etc.)

• Host a Halloween party for building tenants with food, sponsored booths from local businesses, and music or clips from Halloween episodes of The Office playing in the background

• Encourage trick-or-treating between tenant floors or from cubicle to cubicle

• Collect canned goods and other supplies for a local food pantry or shelter in exchange for a “casual day”

Retail• Hold a trick-or-treat event in which stores pass out candy to

children at a set date and time• Host a costume contest for children and/or pets and award

prizes for the best or most original costume• Organize a store Halloween decorating contest in which

retailers compete for prizes• Lease additional space on a temporary basis to seasonal

Halloween retailers at a fixed or percentage rent• Share Halloween events on Facebook and Twitter as a way to

promote the property’s Halloween activities

With the “treats” of Halloween also come the potential for “tricks.” Properties of all types can help prevent vandalism in the following ways:• Ensure lighting is bright and all bulbs are working.• Use unbreakable fixtures or glass when possible.• Have additional security and janitors on-site or hire a roving

security patrol if needed.• Lock any gates, garages and external doors around the property

to prevent unauthorized access. Lock up any equipment or tools that may be easy targets for vandals.

• Clean up any signs of vandalism as soon as they appear.• If you see someone committing an act of vandalism, report it

to the police.

The Institute of Real Estate Management (IREM) is an international community of real estate managers dedicated to ethical business practices, maximizing the value of investment real estate, and promoting superior management through education and information sharing.

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Cross more off the list.First you got the young couple into the loft with the romantic roof-top deck. Then you reviewed your ad results with your local consultant. And even had time to fire off a few professionally designed digital brochures to prospects. All before lunch. The key to your productivity? Working smarter with helpful tools from Apartments.com.

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For Las Vegas’ ApartmentFloorcovering Leader, call:

22 www.nvsaa.org

PRODUCTS & SERVICES GUIDEAC & REPAIRS 75 Degrees, LLC 6433 Hill View Ave. Las Vegas, NV 89107 [email protected]: (702) 478.7575 F: (702) 429.2801

A/C SALES - SUPPLIES & PARTS Bio-one12100 Mountain Centre Rd., #11206Marana, AZ [email protected]: (702) 403.4242 F: (800) 513.1424

Maintenance Supply Headquarters880 Wigwam Pkwy., #140 Henderson, NV 89014www.supplyHQ.comP: (702) 558.2200 F: (702) 558.2205 Spanish: (888) 281-0255

MSI HVAC 3480 Birtcher Dr. Las Vegas, NV 89118 [email protected] P: (702) 217.5042 F: (888) 841.5254

ADVERTISING Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120 [email protected] P: (702) 604.2351 F: (702) 798.8311

Apartment Guide (Las Vegas) 8298 South Arville Street Suite #104 Las Vegas, NV 89139 [email protected] P: (702) 939.1494 F: (702) 939.1551

Apartments.com 175 W. Jackson Blvd., 8th floor Chicago, IL 60604 [email protected] P: (312) 601.5391 F: (312) 601.6256

For Rent Media Solutions (Las Vegas) 5740 S. Arville St., Ste 209 Las Vegas, NV 89118 [email protected] P: (702) 255.3700 F: (702) 724.9660

Simply Apartments 1176 Center Point Drive Henderson, NV 89074 [email protected] P: (702) 567.2411 F: (702) 729.9660

SurReel Video1611 Spring Gate Lane., Ste: 370305Las Vegas, NV [email protected]: (702) 351.8329

ALARM SYSTEMS AND SERVICESCertified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972

Due to our database conversion there is a risk this information may be inaccurate or incomplete. We apologize for any inconvenience and this will be corrected in the next Apartment Insight (December / January 2015). If you have any concerns, comments or would like us to be aware of ANY changes in your records please contact Michael Fazio or Stefanie Smith at 702.436.7662. Thanks for your patience in our current database transition.

LAS VEGASTSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 [email protected] P: (702) 967.0000 F: (702) 967.0001

APPLIANCES (SALES/RENTAL/PARTS/REPAIR) Ferguson Enterprise 501 Parkson Road Henderson, NV 89011 [email protected] P: (702) 564.2660 F: (702) 564.1329

Maintenance Supply Headquarters880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyHQ.com P: (702) 558.2200 F: (702) 558.2205 Spanish: (888) 281-0255

Sears Roebuck & Co., dba Sears Commercial 2417 Regency Blvd., Ste 6 Augusta, GA 30904 [email protected] P: (702) 942.3269

ASBESTOS CERTIFICATION REMOVAL Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179

ASPHALT (SEAL COATING STRIPING & REPAIRS) Affordable Striping & Sealing 5795 South Sandhill Road, Suite F Las Vegas, NV 89120 [email protected] P: (702) 222.9009 F: (702) 248.9605

Cedco Contracting 146 Tyler Court Henderson, NV 89074 [email protected] P: (702) 361.6550 F: (702) 361.8281

Sunland Asphalt 5815 Emerald Avenue Las Vegas, NV 89122 [email protected] P: (702) 563.6872 F: (702) 563.6875

ATTORNEYS/LEGAL SERVICES Karsaz Law 375 Warm Springs Ave., Ste 104 Las Vegas, NV 89119 [email protected] P: (702) 952.9321 F: (702) 933.5077

Law Offices of Scott M. Clark P.C. 3008 N. 44th Street Phoenix, AZ 85018 [email protected]: (602) 957.7877 (6032) 957.7876

AWARDS/TROPHIES Awards West 1957 North Decatur Boulevard Las Vegas, NV 89108 [email protected] P: (702) 648.1661 F: (702) 648.1602

BACKFLOW TESTINGCertified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972

TSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 [email protected] P: (702) 967.0000 F: (702) 967.0001

BLINDS/WINDOWS/DOORS/GLASS Cherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103 P: (702) 432.3244 F: (702) 432.3341

Maintenance Supply Headquarters880 Wigwam Pkwy., #140Henderson, NV 89014www.supplyHQ.comP: (702) 558.2200 F: (702) 558.2205 Spanish: (888) 281-0255

CARPET CLEANING & EXTRACTION SERVICES Oxi Fresh of Nevada 3300 Sirius Ave #1020Las Vegas, NV [email protected]: (702) 280.0493 F: (702) 778.2122

Servpro of Northwest Las Vegas 791 Middlegate Road Henderson, NV 89011 [email protected] P: (702) 564.8508

Trademark Restoration Services 5980 Topaz St. Las Vegas, NV 89120 [email protected] P: (702) 435.8241 F: (702) 897.5547

Venturi Clean PO Box 500 Bridgeport, PA 19405 [email protected] P: (215) 669.6628 F: (888) 752.8097

CARPET CLEANING/RESTORATION/DYEING Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV 89102 [email protected] P: (702) 220.9003 F: (702) 220.4818

CARPET - SALES & INSTALLATION Cloud Carpet One Floor & Home 6555 S. Valley View Blvd., Ste:500 Las Vegas, NV 89118 [email protected] P: (702) 798.0798 F: (702) 798.3928

HM Carpet4700w. Russell Rd. Las Vegas, NV [email protected]: (702) 597.9020 F: (702) 891.0297

Seamless Flooring LLC 6555 S. Tenaya Way #700 Las Vegas, NV 89113 [email protected] P: (702) 431.7900 F: (702) 614.4300

Starshine Painting and Cleaning Services, LLC2980 S. Rainbow Blvd., Ste# 110JLas Vegas, NV 89146 [email protected]: (702) 332.3159 F: (702) 982.5118

CLEANING SERVICES Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179

CLEANING SERVICES (MOLD/DISASTER) Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179

COLLECTIONS - AGENCIES AND SYSTEMS Allied Collection Services 3080 S. Durango Dr., Ste 208 Las Vegas, NV 89117 [email protected] P: (702) 939.8390 F: (702) 944.4062

Clark County Collection Services 8860 West Sunset Rd. Las Vegas, NV 89148 [email protected] P: (702) 940.5120 F: (702) 365.7927

National Credit Systems, Inc. 1044 South Buchanan Street Gilbert, AZ 85233 [email protected] P: (888) 272.8178 F: (206) 339.4983

Quantum Collections 3080 South Durango Drive Las Vegas, NV 89117 [email protected] P: (702) 633.8082 F: (702) 657.1888

Sentry Recovery and Collections3080 S Durango Drive. Ste# 203Las Vegas, NV [email protected]: (702) 944.4111 F: (702) 939.3448

CONCRETE REPAIR & RESURFACING Precision Concrete Cutting 3191 North Canyon Road Provo, UT 84604 [email protected] P: (801) 830.4060 F: (801) 224.0062


CONSTRUCTION MANAGEMENT CONSULTANTS Houston Contracting Corp 7643 Arila Beach Ave Las Vegas, NV 89113 [email protected] P: (702) 966.8900 F: (702) 940.7859

COPIERS IBS Copiers, LLC 4045 S. Buffalo Dr., Ste A 101-237 Las Vegas, NV 89147 [email protected] P: (702) 253.1114 F: (702) 432.8080 COUNTERTOP RESURFACING Multi-Restoration, Inc.9501 W. Sahara Ave Blvd., # 2148Las Vegas, NV [email protected]: (702) 350.0900


CRIME SCENE CLEAN-UP Steamatic Total Cleaning & Restoration 2851 Synergy Street North Las Vegas, NV 89030 [email protected] P: (702) 633.0383 F: (702) 633.0012

DOORS & DOOR/GATE PRODUCTS Western Door and Gate 7725 Commercial Way, Suite #120 Henderson, NV 89011 [email protected] P: (702) 839.3600 F: (702) 558.3222

DRYWALL - CONTRACTORS Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179


EMERGENCY WATER & FIRE RESPONSEAdvanced Pro Remediation 5961 McLead DriveLas Vegas, NV 89120 [email protected] P: (702) 252.0880 F: (702) 543.5238

EXERCISE EQUIPMENT Advanced Exercise Equipment 861 South Park Drive Littleton, CO 80120 [email protected] P: (702) 212.4844

FIRE ALARMS AND PROTECTION Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972

TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 [email protected] P: (702) 967.0000 F: (702) 967.0001

FIRE AND SAFETY Certified Fire Protection 3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 [email protected] P: (702) 873.5995 F: (702) 251.1972

Diversified Protection Systems, Inc. 4435 Wagon Trail Avenue Las Vegas, NV 89118 [email protected] P: (702) 307.3473 F: (702) 307.3472


FIRE EXTINGUISHERS Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972

On Guard Fire Protection 7705 Commercial Way, # 155 Henderson, NV 89011 [email protected] P: (702) 966.8021 F: (702) 987.1174


FIRE SPRINKLER SYSTEMS INSTALLATION Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972


FINANCEJohnson Capital9090 S. Ridgeline Blvd., Ste# 207Highlands Ranch, CO [email protected]: (918) 528.3350

FITNESS EQUIPMENTFitness Pro560 S. A StreetOxnard, CA [email protected]: (805) 483.7000 F: (805) 486.2221

Opit-Fit International, Inc. P.O. Box 6716 Folsom, CA 95763 [email protected] P: (916) 274.3488 F: (866) 274.3488

FLAGS — BANNERS & PENNANTSLas Vegas Flag & Sign4572 West Hacienda AveLas Vegas, NV [email protected]: (702) 798.6030 F: (702) 789.3001

FLOORING - COVERING/CARPET Criterion Brock, Inc. 1660 Helm Dr. Ste 1000 Las Vegas, NV 89119-3845 [email protected] P: (702) 458.6550 F: (702) 458.6584

Redi Carpet 4535 East Elwood., #101 Phoenix, AZ 85044 [email protected] P: (480) 205.7020 F: (480) 350.9987

Shaw Industries 11411 Valley View Cypress, CA 90670 [email protected] P: (714) 317.9999 F: (888) 367.6220

Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Drive, #105 Las Vegas, NV 89139 [email protected] P: (702) 895.8887 F: (702) 895.8892

Solar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave., #CLas Vegas, NV [email protected]: (702) 798.7100 F: (702) 798.1982

FURNITURE (RENTAL/SALES) CORT Furniture Rental (Las Vegas) 6625 Arroyo Springs St. Ste. 130 Las Vegas, NV 89113 [email protected] P: (702) 822.7368 F: (702) 822.7324

KRT Concepts 6170 W. Lake Mead Blvd., #168 Las Vegas, NV 89108 [email protected] P: (702) 490.3558 F: (702) 924.2562

GATES – AUTOMATIC & MANUAL Community Controls 2500 South 3850 West Salt Lake City, UT 84120 [email protected] P: (800) 284.2837 F: (800) 867.3637

Martin Garage Doors of Nevada, LLC6667 Schuster StreetLas Vegas, NV [email protected]

GENERAL CONTRACTORSAlpha 1 Construction5006 Bond St.Las Vegas, NV [email protected]: (702)649.0067 F: (702) 649.0096

F & A Painting and Construction, Inc. 4335 West Post Road Las Vegas, NV 89118 [email protected] P: (702) 914.2676

FSI Construction5728 Teague RoadHouston, TX [email protected]: (713) 690.5330 F: (713) 690-9220

Rawson Construction 3625 West Teco Avenue, Suite 10 Las Vegas, NV 89118 [email protected] P: (702) 739.9399 F: (702) 614.4287

HVAC Fire-N-Ice Heating & Air Conditioning 2324 S. Highland Dr. Las Vegas, NV 89102 [email protected] P: (702) 395.0071 F: (702) 395.0253

MSI HVAC 11700 Industry Avenue Fontana, CA 92337 [email protected] P: (951) 727.2228 F: (888) 841.5254

INSURANCEAssurance Ltd.5740 South Arville St., Ste# 204Las Vegas, NV [email protected]: (702) 798.3700 F: (702) 238.7133 ePremium Insurance4770 Duke Dr. Suite 310Mason, OH [email protected]: (800) 319.1390 F: (513) 204.1920

Nevada West Business Insurance 4175 S. Riley St., Ste 200 Las Vegas, NV 89147 [email protected] P: (702) 597.5998 F: (702) 990.0500

Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT 84111 [email protected] P: (801) 994.0237 F: (801) 521.4452

Western Risk Insurance 3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV 89146 [email protected] P: (702) 368.4217 F: (702) 368.4219

INTERIOR DESIGN Interior Specialists Inc. 7465 West Sunset Road, # 1200 Las Vegas, NV 89113 [email protected] P: (702) 227.4111 F: (702) 940.3448

INTERNET/MARKETING Apartment List500 Third Street., Ste# 555San Francisco, CA [email protected]: (415) 817.1068 Property Solutions International, Inc. 1836 N. Stapley Dr., Ste 179 Mesa, AZ 85203 [email protected] P: (602) 324.9223 F: (801) 705.1835

24 www.nvsaa.org

Realtor.com Rentals4399 Via RioNewbury Park, CA [email protected]: (800) 978.7368

LANDSCAPING & MAINTENANCE Escalera Landscape 3015 Cooper Creek Drive Henderson, NV 89074 [email protected] P: (702)735.3545

Gothic Grounds Management, Inc. 2923 West Charleston Boulevard Las Vegas, NV 89102 [email protected] P: (702) 676.1185 F: (702) 678.6968

Integrated Landscape Management 4555 Dean Martin Drive Las Vegas, NV 89103 [email protected] P: (702) 283.9904 F: (702) 537.2294

Navarro Landscape 4809 Holt Avenue, Las Vegas, NV 89115 [email protected] P: (702) 452.6250 F: (702) 452.0340

Newtex Landscape, Inc. 245 Sunpac Avenue, Henderson, NV 89011 [email protected] P: (702) 795.0300 F: (702) 795.0192

Silver Lands Inc. 2901 S. Highland Drive, Suite 15-A Las Vegas, NV 89109 [email protected] P: (702) 459.3192 F: (702) 459.4372

LAUNDRY EQUIPMENT Coinmach Laundry Service 501 North 37th Dr., Suite 102 Phoenix, AZ 85009 [email protected] P: (602) 722.6959 F: (602) 340.8907

WASH Multifamily Laundry Systems, LLC 100 N. Sepulveda Blvd., 12 Floor El Segundo, CA 90245 [email protected] P: (800) 421.6897 F: (310) 297.9450

LEAD TRACKING SYSTEM CallSource 31280 Oak Crest Drive Westlake Village, CA 91361 [email protected] P: (818) 673.4756 F: (888) 593.1999

LEGAL SERVICES Marquis Aurbach Coffing [email protected] P: (702) 942.2168 F: (702) 856.8968

MAINTENANCE Buyers Access 1777 S. Harrison St., Ste 300 Denver, CO 80210 [email protected] P: (303) 991.5580 F: (303) 991.5588

MAINTENANCE SUPPLIES AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 [email protected] P: (702) 369.2121 F: (702) 369.4391

eConserve 17 Bluff Keeling, Irvine, CA 92603 [email protected] P: (949) 336.1100

HD SupplyP.O Box 4945Orlando, FL [email protected]: (702) 325.7801

Maintenance Supply Headquarters 880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyhq.com P: (702) 558.2200 F: (702) 558.2205

Wilmar4031 Industrial Center Dr., Ste: 701North Las Vegas, NV [email protected]: (702) 643-7400 F: (702) 644-2749

MAKE-READY Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179


MARKETING CONSULTANTS – SERVICES G5 550 NW Franklin Avenue, Suite 200 Bend, OR 97701 [email protected] P: (541) 633.7271 F: (541) 225.5166

LeaseLabs 2870 Fifth Avenue, Suite 202 San Diego, CA 92103 [email protected] P: (619) 233.4700 F: (619) 233.4702

MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc.2611 Westgrove Ste. 104 Carrollton, TX 75006 [email protected] P: (800) 643.6416 F:(972) 931.6251

MOLD REMEDIATION & TESTING AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 [email protected] P: (702) 369.2121 F: (702) 369.4391

Eagle Restoration 6225 Harrison Dr., # 1 Las Vegas, NV 89120 [email protected] P: (702) 895.9991 F: (702) 895.9992

Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179

Har-Bro Construction & Consulting, Inc. 114 Cassia Way Henderson, NV 89014 [email protected] P: (702) 587.3226 F: (702) 891.9100

MSE Environmental 9811 West Charleston Blvd., Ste:2403 Las Vegas, NV 89117 [email protected] P: (702) 255.2457 F: (702) 953.0286

MULTI-FAMILY BROKER Marcus & Millichap 3990 Howard Hughes Pkwy Paradise, NV 89169 [email protected] P: (702) 215.7145 F: (702) 215.7110

NON-PROFIT ORGANIZATION SNHD Tobacco Control Program 400 Shadow Lane, Suite #101 Las Vegas, NV 89106 [email protected] P: (702) 759.1276 F: (702) 759.1416

Springboard Nonprofit Consumer Credit Management215 East Warm Springs Rd., Ste# 106Las Vegas, NV [email protected]: (866) 896.7965 F: (951) 328.7730

OFFICE SUPPLIES Advance Office & Janitorial Supplies 3261 S Highland, Ste. 603 Las Vegas, NV 89109 [email protected] P: (702) 735.0213 F: (702) 735.0147

PAINT – CONTRACTORS, EQUIPMENT & SUPPLIES Ecc, LLCc dba Executive Coatings and Contracting8765 East Orchard Road, Suite #703 Greenwood Village, CO [email protected]: (888) 300.6786 F: (303) 300.6786

ODYSSEY PAINTING ETC, INC3111 S. Valley View Blvd., Ste: Z-107 Las Vegas, NV 89102 [email protected] P: (702) 365.1579 F: (702) 365.1588

PAINT (SALES/SERVICE) Dunn-Edwards Paints 4300 E. Tropicana Ave Las Vegas, NV 89121 [email protected] P: (702) 845.7539 F: (702) 243.8131

Empire Community Painting 5940 South Rainbow Blvd., Ste 2012 Las Vegas, NV 89118 [email protected] P: (888) 278.8200 F: (702) 939.9940

Odyssey Painting ETC, Inc 3111 S. Valley View Blvd., Ste: Z-107 Las Vegas, NV 89102 [email protected] P: (702) 365.1579 F: (702) 365.1588

Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Drive. #105 Las Vegas, NV 89139 [email protected] P: (702) 895.8887 F: (702) 895.8892


TGJ Painting 401 Max Court Henderson, NV 89011 [email protected] P: (702) 558.0816 F: (702) 564.0617

PEST CONTROL Global Pest Services 1132 Coral Crystal Court North Las Vegas, NV 89032 [email protected] P: (702) 657.0091 F: (702) 657.1608

PLAYGROUNDS/SITE AMENITIES Green Living Services 4205 W. Tompkins., Ste 1 Las Vegas, NV 89103 [email protected] P: (702) 367.8873 F: (702) 642.5724

PLUMBING Code Red Plumbing 7065 West Ann Rd., Ste: 130-540 Las Vegas, NV 89130 [email protected] P: (702) 949.6599 F: (702) 938.6258

Complete Solutions dba Roto Rooter 39 East Brooks Avenue North Las Vegas, NV 89030 [email protected] P: (702) 646.5273 F: (702) 646.0132

Las Vegas Plumbing, Inc. 814 Elliot Park Ave North Las Vegas, NV 89032 [email protected] P: (702) 399.3514 F: (702) 914.3737

MOEN, Inc. 7565 North Torrey Pines Drive Las Vegas, NV 89131 [email protected] P: (702) 595.1337 F: (702) 645.7175

PROPERTY MANAGEMENT CAREER PLACEMENT Career Strategies, Inc. 3531 East Russell Road, Ste B Las Vegas, NV 89120 [email protected] P: (702) 368.2363 F: (702) 368.2366

PROPERTY MANAGEMENT SOFTWARE AppFolio 55 Castilian Drive Santa Barbara, CA 93117 [email protected] P: (805) 617.2161 F: (805) 968.0653

RealPage Inc. 4000 International Pkwy Carrollton, TX 75007 [email protected] P: (972) 820.3015 F: (972) 820.3383

Tenant Technologies, Inc. 1665 Willamette Falls Dr. West Linn, OR 97068 [email protected] P: (503) 233.2125 F: (503) 594.2580


PROPERTY RESTORATION – GENERAL CONTRACTORS

Belfor Property Restoration 5870 La Costa Canyon Ct., Ste 200 Las Vegas, NV 89129 [email protected] P: (702) 933.6866 F: (702) 933.6869

REAL ESTATE - BROKERS Apartment Realty Advisors/ARA 6725 Via Austi Parkway., Ste 380 Las Vegas, NV 89119 [email protected] P: (702)855.0440 F: (702) 855.0660

Sperry Van Ness Nevada 3039 West Horizon Ridge., Ste 120 Henderson, NV 89052 [email protected] P: (702) 765.6005 F: (702) 765.6006

RELOCATION SERVICES Relocation Resources 8379 West Sunset Road, #110 Las Vegas, NV 89113 [email protected] P: (702) 444.4088 F: (702) 444.0079

RESIDENT SCREENING SERVICES CoreLogic SafeRent 40 Pacifica., Ste 900 Irvine, CA 92618 [email protected] P: (888) 881.3400

Co-Signer.Com 10777 West Twain Ave., # 225 Las Vegas, NV 89135 [email protected] P: (855) 267.4461 F: (702) 851.3998

On-Site 7077 Parfet Street Arvada, CO 80004 [email protected] P: (408) 795.4167

The Screening Pros, LLC6512 N. Decatur Blvd., #130-301Las Vegas, NV [email protected]: (800) 877.3908 F: (800) 877.5073

RETENTION & REPUTATION MANAGEMENTSatisFacts Research909 N. Sepulveda BlvdEl Segundo, CA [email protected]: (866) 655.1490 F: (866) 655.1491

ROOFING SERVICES Cooper Roofing and Solar 1200 Commerce St., Ste# 110 Las Vegas, NV 89102 [email protected] P: (702) 688.7940 F: (702) 688.7941

D & L Roofing, LLC 6500 West Richmar Ave., Stew 200 Las Vegas, NV 89139 [email protected] P: (702) 260.1114 F: (702) 260.1118

Roofing Southwest 3125 Ali Baba Ln, Suite 707 Las Vegas, NV 89118 [email protected] P: (702) 834.4655 F: (480) 557.5967

The Original Roofing Company 4515 Copper Sage Las Vegas, NV 89115 [email protected] P: (702) 739.7663 F: (702) 798.6550

Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 [email protected] P: (702) 452.1111 F: (702) 452.1179

New Age Painting & Coatings 848 North Rainbow Blvd., #302 Las Vegas, NV 89107 [email protected] P: (702) 406.6964 F: (702) 426.9553

Out-Fit 25 West Easy Street, Suite 306 Simi Valley, CA 93065 [email protected] P: (949) 873.3616 F: (805) 426.8120

SECURITY DEPOSIT ALTERNATIVES SureDeposit/Assurant Specialty Property 293 Eisenhower Pkwy., Ste 320 Livingston, NJ 07039-1783 [email protected] P: (973) 992.8440 F: (973) 992.8770

SECURITY SERVICES-PATROL SERVICES Citywide Security P.O. Box 62249 Boulder City, NV 89006 [email protected] P: (702) 644.2977

Courtesy Patrol LLC NV. #710 1450 E. Pebble, Ste 3151 Las Vegas, NV 89123 [email protected] P: (702) 206.3493 F: (702) 586.2778

Global Security Concepts, Inc. 3340 Wynn Road, Suite C Las Vegas, NV 89102 [email protected] P: (702) 876.7729 F: (702) 876.3518

Pro Guard USA 2629 Manhattan Beach Blvd. Redondo Beach, CA 90278 [email protected] P: (702) 263.8212 F: (702) 263.8217

Rock Security 3200 Polaris Ave, # 28 Las Vegas, NV 89102 [email protected] P: (702) 586.7982 F: (702) 410.9305

Signal 88 Security 3880 South 149th Street, Ste 102 Omaha, NE 68144 [email protected] P: (402) 320.9266 F: (402) 502.2078

Southern Nevada Security Patrol, Inc. 3140 S. Durango Dr., Ste 103 Las Vegas, NV 89117 [email protected] P: (702) 270.9116 F: (702) 256.6037

Triton Security, Inc. 4050 Schift Dr. Las Vegas, NV 89103 [email protected] P: (877) 757.0909 F: (702) 257.3588


SECURITY SYSTEMSAlert 911 Now 7165 Bermuda Rd Las Vegas, NV 89119 [email protected] P: (702) 224.4100 F: (702) 967.5377

Alpha Surveillance Systems3410 East Russell Road, Suite #310Las Vegas, NV [email protected]: (702) 990.1454 F: (702) 588.7998

Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972


SIGNAGE Fusion Sign & Design 3443 Niki Way Riverside, CA 92507 [email protected] P: (702) 949.0760

SMOKE DETECTORS & ALARMSCertified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 [email protected] P: (702) 873.5995 F: (702) 251.1972

SWIMMING POOL – EQUIPMENT & SUPPLIESVivo Pools 825 South Primrose., Ste H Monrovia, CA 91016 [email protected] P: (702) 529.1808 F: (818) 952.2122


TELECOMMUNICATIONS Century Link 330 South Valley View Boulevard Las Vegas, NV 89107 [email protected] P: (702) 244.1220 F: (702) 244.7385

Cox Communications 1700 Vegas Drive Las Vegas, NV 89106 [email protected] P: (702) 545.1361 F: (702) 545.4392

One call Now726 Grant StreetTroy, Ohio [email protected]: (877) 698.3262

TENANT SCREENING CoreLogic SafeRent 7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 [email protected] P: (702) 839.1736 F: (702) 839.1738

Contemporary Information Corp. 42913 Capital Drive #101 Lancaster, CA 93535 [email protected] P: (800) 288.4757 F: (800) 677.8494

RentGrow 307 Waverley Oaks Road, Suite 301 Waltham, MA 02452 [email protected] P: (800) 736.8476 F: (781) 290.0687

TOWING Ashley’s Towing 201 North Mojave Las Vegas, NV 89101 [email protected] P: (702) 382.3508 F: (702) 382.8090

Quality Towing 4100 E. Cheyenne Ave. Las Vegas, NV 89115 [email protected] P: (702) 649.5711 F: (702) 633.4447

Titan Towing 3101 Westwood Drive Las Vegas, NV 89109 [email protected] P: (702) 333.8697 F: (702) 973.3365

TREE – MAINTENANCE SERVICES Tree Solutions, LLC 3660 West Quail Ave Las Vegas, NV 89118 [email protected] P: (702) 309.8733 F: (702) 309.8734

UNIFORMSGolden Promotions & Apparel3724 White Carnation St.Las Vegas, NV [email protected]: (702) 220.7904 F: (702) 631.0094

UTILITIES – BILLING SERVICES Conservice PO Box 4696 Logan, UT 84323 [email protected] P: (435) 713.2258 F: (435) 792.3303

WASTE COLLECTIONRepublic Services 770 East Sahara Avenue Las Vegas, NV 89104 [email protected] P: (702) 280.0051 F: (702) 599.5585

26 www.nvsaa.org

Don’t see yourself in the Products & Services Guide? Want to be a member? Contact NVSAA at 702.436.7662

ADVERTISING Apartment Guide (Reno) 3555 Airway Drive, Suite 314 Reno, Nevada 89511 [email protected] P: (775) 329.3528

For Rent Media Solutions (Reno) 9650 Gateway Drive, Suite 102 Reno, NV 89521 [email protected] P: (775) 829.7368 F: (775) 246.2534

DOORS Berger Building Supply dba Thompson 600 South Rock Blvd Sparks, NV 89431 [email protected] P: (775) 359.0224 F: (775) 359.4958

RENO

FURNITURE (RENTAL/SALES) CORT Furniture Rental (Reno) 4745 Longley Lane, Suite 101 Reno, NV 89502 [email protected] P: (775) 828.3900 F: (775) 828.3909

INSURANCE Meridian Insurance Services 216 N. Minnesota St.Carson City, NV [email protected]: (775) 883.8880 F: (775) 883.1929 Western Risk Insurance 3140 South Rainbow Boulevard, Suite 400 Las Vegas, NV 89146 [email protected] P: (702) 368.4217 F: (702) 368.4219

NON PROFITWashoe County Health District - Chronic Disease Prevention Program PO BOX 11130 Reno, NV 89520 [email protected] P: (775) 328.6140 F: (775) 328-3750

PEST CONTROL Northern Nevada Pest Control 1285 Baring Blvd. #339 Sparks, NV 89434 P: (775) 857.1245 F: (775) 857.1248

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Boo! Is Your Property Ready for Halloween?

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