Présenter: Cassandrea Jodon

ALL-CLAD ARNO CALOR KRUPS LAGOSTINAMOULINEX ROWENTA SEB SUPOR TEFAL

Aesthetic Quality Standards: How difficult could it be?

Groupe SEB: world leader in Small Domestic Appliances

A unique portfolio of brands

South America

6 global brands

17 local brands• Complementary• Differentiated

Broad spectrum• Market Segments

• Product categoriesSouth & North Americas

South America

Asia

France / Belgium North America South & North Americas/ Japan / South Africa

ProductsProducts

Processes

All-Clad Processes

ASSEMBLYROTARYCLAD FORMING

FINAL PRODUCT

FINISHEDSHELLBLANK SHELLCOIL

Clad DepartmentASSEMBLYROTARYCLAD FORMING

Forming Department ASSEMBLYROTARYCLAD FORMING

Rotary DepartmentASSEMBLYROTARYCLAD FORMING

Rotary DepartmentASSEMBLYROTARYCLAD FORMING

Assembly DepartmentASSEMBLYROTARYCLAD FORMING

Measureable Defects FIT FORM

FUNCTION

Aesthetic Definition FIT FORM

FUNCTIONPerceptionSymmetryAbility to discriminate at a sensory levelViewer interpretations

Visual Inspection - FAA Definition

“Visual inspection is defined as the process of using the unaided eye, alone or in conjunction with various aids, as the sensing mechanism from which judgments may be made about the condition of a unit to be inspected.”

Defect List - List of every possible Defect

Defect Samples - Product Samples with Defects

Operational Definitions- precise description, intended to remove ambiguity.

Disposition – 1st Quality, 2nd Quality, Scrap, Rework

Roll Out – Training Plan and Training Levels

Process of Creation All-Clads’ Defect Specification

TrainingTraining

Example of Some Types of Defects

Mill Chatter

Defect Name Surface Definition

Mill - Chatter A, C

Wavy lines in the material that can be

seen under the finish

Pits

Defect Name Surface Definition

Pits A,B,C Small Holes on the Surface of the Pan

Orange Peel

Defect Name Surface Definition

Orange Peel A Surface visually resembles the skin of an orange in sidewall

Rim RipplesDefect Name Surface Definition

Rim - Ripple A, BBunching of metal

on top of rim or under pan lip

Press Lines

Defect Name Surface Definition

Press Lines A , B Vertical Lines or

Impressions

Rim Ripples

Different Degrees of a Defect

Aesthetic Criteria

Measureable Specs

Defect Inspection CriteriaOperational DefinitionInspection tool / gaugeLightingDistanceLocationSize & Number

High amount of defects = High Rework Costs

Quality Deviation Approval = What’s good today is good tomorrow

This is a HOT ITEM!!

Cellular Manufacturing – Operators need to know MORE and make the “right” decision

Aesthetic Defects Specs are difficult to interpret

Possible Causes for Defect Specifications to slip

Dock Audits

Before Training

After Training

Conclusion Company Culture

Everyone Owns Quality Visual Inspections are not 100% accurate

Continually try to narrow the “gray area” Quality Team conducts daily audits Interactions are

Opportunities for training Communication of Non-conformances

Training to keep the specs from sliding Aesthetic Defects are the most difficult type of defect

to train and hold a specification