ASQ Conference Presentation_Aesthetic Defects
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Transcript of ASQ Conference Presentation_Aesthetic Defects
Présenter: Cassandrea Jodon
ALL-CLAD ARNO CALOR KRUPS LAGOSTINAMOULINEX ROWENTA SEB SUPOR TEFAL
Aesthetic Quality Standards: How difficult could it be?
Groupe SEB: world leader in Small Domestic Appliances
A unique portfolio of brands
South America
6 global brands
17 local brands• Complementary• Differentiated
Broad spectrum• Market Segments
• Product categoriesSouth & North Americas
South America
Asia
France / Belgium North America South & North Americas/ Japan / South Africa
ProductsProducts
Processes
All-Clad Processes
ASSEMBLYROTARYCLAD FORMING
FINAL PRODUCT
FINISHEDSHELLBLANK SHELLCOIL
Clad DepartmentASSEMBLYROTARYCLAD FORMING
Forming Department ASSEMBLYROTARYCLAD FORMING
Rotary DepartmentASSEMBLYROTARYCLAD FORMING
Rotary DepartmentASSEMBLYROTARYCLAD FORMING
Assembly DepartmentASSEMBLYROTARYCLAD FORMING
Measureable Defects FIT FORM
FUNCTION
Aesthetic Definition FIT FORM
FUNCTIONPerceptionSymmetryAbility to discriminate at a sensory levelViewer interpretations
Visual Inspection - FAA Definition
“Visual inspection is defined as the process of using the unaided eye, alone or in conjunction with various aids, as the sensing mechanism from which judgments may be made about the condition of a unit to be inspected.”
Defect List - List of every possible Defect
Defect Samples - Product Samples with Defects
Operational Definitions- precise description, intended to remove ambiguity.
Disposition – 1st Quality, 2nd Quality, Scrap, Rework
Roll Out – Training Plan and Training Levels
Process of Creation All-Clads’ Defect Specification
TrainingTraining
Example of Some Types of Defects
Mill Chatter
Defect Name Surface Definition
Mill - Chatter A, C
Wavy lines in the material that can be
seen under the finish
Pits
Defect Name Surface Definition
Pits A,B,C Small Holes on the Surface of the Pan
Orange Peel
Defect Name Surface Definition
Orange Peel A Surface visually resembles the skin of an orange in sidewall
Rim RipplesDefect Name Surface Definition
Rim - Ripple A, BBunching of metal
on top of rim or under pan lip
Press Lines
Defect Name Surface Definition
Press Lines A , B Vertical Lines or
Impressions
Rim Ripples
Different Degrees of a Defect
Aesthetic Criteria
Measureable Specs
Defect Inspection CriteriaOperational DefinitionInspection tool / gaugeLightingDistanceLocationSize & Number
High amount of defects = High Rework Costs
Quality Deviation Approval = What’s good today is good tomorrow
This is a HOT ITEM!!
Cellular Manufacturing – Operators need to know MORE and make the “right” decision
Aesthetic Defects Specs are difficult to interpret
Possible Causes for Defect Specifications to slip
Dock Audits
Before Training
After Training
Conclusion Company Culture
Everyone Owns Quality Visual Inspections are not 100% accurate
Continually try to narrow the “gray area” Quality Team conducts daily audits Interactions are
Opportunities for training Communication of Non-conformances
Training to keep the specs from sliding Aesthetic Defects are the most difficult type of defect
to train and hold a specification