Guest services Accommodation

Internet access

Restaurants

Leisure facilities

Qualities expected

Grooming

Punctuality

Communication

Patience

Technical Skills

Roles & Responsibilities

Wifi signal testing

Daily report generation

Wifi mainteneance

Spares maintenance

Banquet events tracking

Solving guest queries related to wifi

Grooming quality

Neat hair cut / neatly shaved wrinkle-free clothes Polished shoes Pleasant SMILE

Grooming qualities

Maintain the dress code. Required follow the dress code as instructed

Always wear full arm shirt ( white / light blue ) and do not fold the shirt cuffs

Only formal shoes are allowed Wear ID card while attending the guest complaint

Operational issues

Use laptops / palm top and PCs etc, for office use only

Should not smoke / drink / sleep in the hotel premises while on duty.

Should not speak unnecessarily with security and IT person, about any hotel staff

Do not keep phone engage for more than two minutes, for long time & keep in vibrating mode

Operational issues

Do not enter the guest room without knocking the door

Do not enter the kitchen / cafeteria and other

important places, at any cost Do not take any electronic gadgets like ipod , pen

drive , calculator, etc belonging to hotel

Operational issues

Always carry a pen and diary to guest room when there is a complaint / problem

Do not touch the guest laptop without his/her permission

Do not comment on guest appearance & hotel staff with any employee of hotel

Operational issues

Discipline and rules has to be maintained in Cafeteria , kitchen & in the entire hotel

Do not use hotel extension phones for personal calls

Do not interfere in others talk unnecessarily

Do not use staff vehicles for personal use

Operational issues

Do not step out of the hotel during duty hours

Do not give Internet connection other than guests , if given it has to be informed immediately

Except wifi do not discuss on any other business with hotel people

Operational issues

Do not download any wallpapers from net & set it as desktop background

Do not listen to songs during hotel working hours Do not take any hotel property outside the hotel Do not enter swimming pool, banquet area

unnecessarily etc

Operational issues

Do not disclose company secrets to others

Do not talk to front office person about the hotel revenue

Do not ask front office person about the guest details

Do not exchange things with hotel person

Punctuality

Always report to duty on time

Communication

Communication is the most important quality at work and always speak in English, with guests

Always keep the Hotel front-office manager informed about downtime or any other Wifi related issue

Patience

Always be patient / polite / caring with guests

Technical quality

Always strive to learn more and take initiative to follow up and resolve problems

Use Google to find answers if necessary

Guest interaction & GesturesPART 1

Things to learn

Basic IP concepts and Application in a Hotel environment

Versions of Operating systems

An overview of the hotel network

Know how many network points are there at locations like board room,banquet,meeting hall,lobby etc. Check all these network points using testers

Concepts to be known

Understanding Network Components Access Points, router, switches , billing servers etc

Analyze technical problems in Internet Access

Study the Network Diagram of Hotel

Learn revenue generation and Billing

Technical terms

Few Network components Router Switch Gateway Modem Cat 5e, Cat 6 , fiber cable Power cable

Network equipments

SWITCH

ROUTER

A router is a device that forwards the data packets from one network to other

A switch is a hardware that joins multiple computers together within one local area network

How does hub work?

How do switches function?

GATEWAY

A node on a network that serves as entrance to another network

MODEM

Short for modulator and demodulator.It is a device or a program that enables a computer to transmit data for e.g. telephone or cable lines

NETWORK

ADAPTER CARD

It acts as an interface between the computer and the external network (Internet)

CAT 5e CABLE

POWER CABLE

RJ-45 CONNECTOR

It is commonly used for network cabling

It is connected to the power supply to carry electricity

These are used to interconnect various networking devices, such as a switch, access points .The limitation of CAT5 e cable is 100 meters

Connection

Fiber Optic Connectors

Receptacle and Connector

Types of fiber

How do we choose between the two types of fiber?

Technical terms

Wi-fi related devices

Access points

Antenna

Amplifiers

ODU’s

RF cable

Pigtail

Canopy equipment

Wireless PCMCIA cards

GI poles

Ethernet converter

Wi-fi related devices

Amplifier

Access point

These are the devices used for providing the Wireless signals, i.e. It converts the Ethernet signals to Wireless signals operating at a frequency of 2.4Ghz and the data rate will be 11Mbps/54Mbps. Commonly called as AP

It boost up( increases the signal strength) the wireless signals coming from the access point

Helical Antenna

Canopy equipment

RF Cable

Antennas basically perform the function of transmitting the Wireless signals in a particular direction

It is an equipment designed to receive signals and send signals to & from ISP for Internet bandwidth provision, it is usually placed on the top of the building

It is used to connect Amplifier to Antenna

ODU

The ODU is Equipment integrated in a single metal/fiber box Containing Access point, Amplifier, RF cable assembly and Pigtail

It allows a computing device to join wireless LAN. A wireless network adapter contains an in built radio transmitter and a receiver

PCMCIA card ECS Kit

GI poles

These poles are used to mount antenna

Ethernet converter

These are used for converting wired Ethernet to wireless in absence of wireless adapter card

Technical terms

Billing devices

NOMADIX server

24-Online

NUB server

Zyxel device

NOMADIX

Zyxel device

It is a device which is used for load balancing, access control & authentication & mainly for billing purpose

It is a device which is used for billing purpose

Maintenance devices

Crimping tool Krone tool LAN tester Cutters Spanner Screwdriver

Maintenance devices

Crimping tool

Krone tool

LAN tester

These are used for checking the pairs

It is used for crimping cables

Krone tool is used for termination of cables

The main intention here is to provide Internet access to hotel guests through

Wired & WLAN

The next question what arises is what is WLAN?

WLAN is acronym for Wireless Local Area Network

It is nothing but a simple LAN that integrates with

• Computers

• Laptops

• PDAs

•Devices like barcodes , iphones etc

WITHOUT WIRES

How does wireless LAN work? Wireless access point is wired to server

Pocket PC talks to the Access point directly through wireless card

What is MAC Address?

It is a 12 digit hexadecimal address.

It looks like 00:A0:C9:14:C8:29

It is assigned to every device connected to Ethernet.

An address used to represent hardware devices on an network

What is an IP address? An IP(Internet Protocol) address is the numerical

identification that is assigned to the devices participating in the computer network

A unique number consisting of 4 parts separated by dots.For e.g. 192.168.0.0

The format of an IP address is a 32-bit numeric address

written as four numbers separated by periods. Each number can vary from zero to 255.

Every computer connected to the Internet is assigned a unique IP address.

Difference between MAC address and IP address

MAC Address IP Address

It’s a 48 bit hexadecimal number separated by colon

It’s a 32 bit numeric number separated by dots or period

It contains both alphanumeric e.g 00:A0:C9:14:C8:29

It contains only numbers e.g 192.168.1.1

Its like serial no’s for network devices like Vehicle Identification number

It’s the location of a given computer on an IP network like phone numbers

When packets is sent on a single network, only MAC address is required

When packets have to be sent to different networks, we need an IP address

Classes of IP address

There are 5 classes namely : Class A Class B Class C Class D Class E

IP address is divided into two parts :

Network address Host address

What is subnet mask?

subnet mask allows you to identify which part of an IP address is reserved for the network, and which part is available for host use

It indicates whether the two nodes are on the same network

e.g. If you have a network address 192.168.0.0/16 , then a node at 192.168.100.1 is on the same network

Classification of network ID and host ID

Class IP Address Network ID Host ID

A a.b.c.d a b.c.d

B a.b.c.d a.b c.d

C a.b.c.d a.b.c d

Types of IP Address

Each computer in a network has its own internal IP address.

That IP address may be static, which means that it never changes.

Or, as is likely if you share an Internet connection with other computers, the internal IP address may be assigned dynamically and may change from time to time

How to check current IP address?

Look for these entries near the end of the list: - DHCP Enabled. No means your IP address is static. Yes means it is dynamic.- IP Address. This is your current IP address

Assigning the IP address for Windows OS

Click start->settings->control panel->double click on network connections

Right click on Local Area connection & choose properties

In the dialog box of Local area connection properties select Internet Protocol(TCP/IP) and then click properties

In the dialog box of Internet protocol(TCP/IP) click on both obtain an IP address automatically and obtain DNS server address automatically. Then click OK

Assigning IP Address to MAC OS

In system preferences click on network

In network click on Airport

Click on TCP/IP

Classification of IP address

The current Internet uses IP address in the form xxx.xxx.xxx.xxx , a sample might be 202.187.1.4

Due to these kind of allocation, there started shortage of available IP addresses

To conserve IP address space, networks which are not directly connected to the Internet are often given private address

Meaning of Public IP

Public IP address are assigned by Internet Service Provider

Public IP addresses are reserved for Internet

These are routable IP Address

There is no network security

Meaning of Private IP

These are system generated IP address

Private IP addresses are reserved for private networks including home,office,airports,hotels etc

Computers within a private network are assigned a unique IP address in order to exchange files & share information with one another

Private IP Address range

From 10.0.0.0 to10.255.255.255 From 172.16.0.0 to 172.31.255.255 From 192.168.0.0 to 192.168.255.255

These address are usually non routable IP address

What is NAT It means Network address translation

It is a technique for preserving scarce IP address

It distinguishes Public IP address from Private IP

address

It is a technique to conserve IP address space

How does NAT function?

NAT translates single public IP address to number of private IP addresses

Below is observation when a client access a website(WWW) using NAT

192.168.1.1

The client sends a packet to the access point

The access point transfers the packet on to the web server

WebServer

192.168.1.1 204.64.201.18

It changes packet’s source IP address to Public IP and stores it in a table

The web server response

WebServer

192.168.1.1 204.64.201.18

204.64.201.18

It sends the requested information to the public IP address 204.64.201.18

The access point forwards the network traffic to the client

NAT hides private IP address but selectively transfer messages to these devices , providing a security to LAN

WebServer

192.168.1.1 204.64.201.18

204.64.201.18192.168.1.1

It changes the destination IP address of the packets back to the private IP 192.168.1.1

What is DHCP?

Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables a server to automatically assign an IP Address to a computer from a defined range of numbers

DHCP assigns an IP address when a system is booted for example

When a user boots a computer with DHCP client

For example

When you are offered a job,you will be given a designation & duties & responsibility once you join

The same way the DHCP server assigns IP address to the system dynamically once you start the computer with DHCP client

DHCP server

Dynamically assigns

IP address

How DHCP function?

In hotels, DHCP clients are guests

LAN is the wireless network.

Communication between DHCP client & DHCP server

DNS It means Domain Name System/Service/Server, an

Internet service that translates domain names into IP addresses.

As domain names are alphabetic in order, they're

easier to remember.

DNS Server www.yahoo.com

Translates www.yahoo.com to

IP Address 69.147.76.15

SNMP

It means Simple Network Management Protocol

It is a way to talk to your network equipments & know all kinds of information from them without having to connect each device to a laptop/iphones etc

This is mainly used in troubleshooting the network

SNMP Manager

ServerClient computer

Router

Switch

Access point

1

2

3

SNMP manager sends request to a SNMP agent for some information

SNMP agent responds with requested information

SNMP agent can also send information to SNMP Manager

The central server collects all the information in one place

Additional terms and their meaning

Sl.No Word Meaning For e.g

1 Default gateway All traffic in your network passes through this network

192.168.0.0

2 DHCP server Automatically assigns IP address

192.168.0.1

3 DNS server Maps website names to IP address, just like address book on your cell phone

192.168.0.1

4 SMTP serverPOP3

SMTP for sending mailsPOP3 for receiving mails

192.168.0.1

5 Firewall Protects the network from intruders. NOMADIX is fully secured enabled firewall

192.168.0.1

6 VPN A secure data tunnel on the Internet,used by corporate official

IP Sec

7 Portal Common Login page of NOMADIX which all guests can access Internet

What is wi-fi technology?

A wireless network uses radio signals, just like cell phones ,televisions and radios use for transmission

Speed of Wi-fi standardsThe throughput is measured in Mega bits per second(Mbps)

The frequency is measured in Ghz(Giga hertz)

IEEE Standards Speed Frequency

802.11b 11 Mbps 2.4 Ghz

802.11g 54 Mbps 2.4 Ghz

802.11a 54 Mbps 5.0 Ghz

802.11n 200 plus Mbps

2.4 & 5 Ghz

What is SSID?Service Set Identifier

An SSID is also referred to as a network name because it is a name that identifies a wireless network

SSID is a configurable identification that allows clients to communicate to the nearest access point

With proper configuration, only clients that are configured with the same SSID can communicate with access point having the same SSID.

SSID from a security point of view acts as a single shared password between access point and user

Role of an ISP

It means Internet Service Provider,a company that provide access to Internet

For a fixed usage,the service provider allocates you a package with username, password & an ISP access phone number in case of downtime

Equipped with a network equipment, you can then log on to required website

Installing devices that don’t need a driver.

E g ECS, ORINICO

For this you just need to insert the kit at their location and wait for the device to get install and then you need to connect it to the wireless signal

NOMADIX server

NOMADIX is based on providing solutions for public access to create multiuse for end user access.

Nomadix develops its Nomadix Service Engine (NSE) software and Access Gateways that enable network providers to create intelligent Public access networks, which provide transparent, secure, high-

speed Internet access anywhere

Services offered by NOMADIX

Customer acquisition

Service provisioning

Access control & multimode authentication

Billing plan enablement

Advanced security

Policy based traffic shaping

Access to NOMADIX

Click on Subscriber administration

Click on current

To view DAT sessions , click on Network info and then click

DAT

Steps to give manual connection

Click on MAC Address

Copy MAC address

Go to ADD options

Paste the MAC Address

Double click Add/Update

To view user login details

Login mails & Login Alerts

Once the guest logs in , the CE will get a mail as Login Succeeded or Login failed

If there are any downtime in the network , a mail/SMS will be sent to the configured Ids/ Number

GSTS

It is a kind of card which will be filled by the guest during check out.

It’s the rating for Internet services which we provide them

The rates are Excellent / Very good / Good / Fair / Poor

ODU set up

PART 3

Billing

Billing is made for the Internet usage by the esteemed guests

Guests are of two kinds :

Who stays in hotel

Walk-in guests (who have come for conference etc)

Charges for internet access can be posted to the guest Fidelio through PMS interface at the time of check out

Charges of walk-in guests is done at the front office

Billing screens

The guest is exposed to various kinds of screens, listed below

Technology Portal or Login ScreenPurchase ScreenRenew Screen

Login page

Billing modules

There are three kinds of billing modules

Package selection online

Coupon system

Business centre billing

Depending on the type of billing module, the revenue

generation must be carried out daily and this report should be

certified by the IT head or IT department

Room Billing procedure

Step1:

Guests selects the internet package online and the usage amount will be stored in the web server and hotel PMS(Property management Server)

Step 1 is common process for all guests who selects online package

Step 2:

CE should keep track on the Internet usage daily

The same should be mailed to concerned person of hotel and Convergent technical team

Step 3:

If the guest makes any wrong selection for example instead of selecting 2hrs he may select 24hrs

In such a case the guest will inform the CE about the wrong

posting

The CE must make a note of this

The front office cashier will inform CE about the allowances made in the Internet bill against the room number

Step 4:

The CE should make a note of the step 3 details in the daily report.

This will be helpful to calculate the total amount collected at the month end after the allowance.

At the end of the month the reports of the same must be Emailed to the concerned person

Step 5: Suppose if the guests selects the package for 2hrs and if he

faces any problem in the Internet then he will ask the front office staff to give the allowance

In such case, the CE will be asked to check if there was really any problem in the Internet

CE will check with his laptop, if there are any problems he will inform the same to front office Executive

Revenue generation for room billing

The revenue generation of the respective guests will be done based on the reports sent by CE

The CE should make sure that the posting of amount is happening properly so that the revenue loss will not occur to hotel & convergent

If you notice any issue in amount posting then inform to convergent technical team

Revenue generation for room billing

If the guest is unable to select online package due to laptop issue, he will inform front office manager

CE takes MAC address and the time he needs to

browse of the guest and adds it to NOMADIX so that the Internet will be made available for the mentioned package

In such a scenario,the amount will be posted manually by PMS

Revenue generation for room billing

CE should make a note of this in daily report

The taxes are extra for Internet usage

The Internet amount collected by the hotel will be shared among the hotel and Convergent based on revenue sharing module

(for example convergent%-hotel%)

Revenue report

Click on report

Wi-fi Coupon system

The Wi-fi coupons are used by certain guests for accessing Internet

The coupons are generated at office

The guest will request for coupons at the front office

CE should make sure he has sufficient coupons

Wi-fi Coupon system

CE should inform convergent technical staff well in advance if there is insufficient coupons

There will be two copies , one office copy & the other guest copy. Enter the details & handover guest copy & retain the office copy and file it

Business centre billing

There are business centre at hotels installed with desktops to provide Internet for in house and walking guests

Here the in-house guests browse Internet and the

amount will be posted to his room bill

In case of walk-in guest, the Internet amount to be paid to the front office after browsing

Business centre billing

At the end of the day, the hotel business centre executive will post all business centre revenue to the respective room numbers

This information to be collected from business center staff

CE must keep track of all these information and

must enter in the daily report

PART 4

Differences between bandwidth & network speed

Bandwidth indicates how much data can flow through cables

It is usually represented in bps(bits per second)

Network speed indicates us the rate at which the data can flow on the cable

It is usually represented in Bps(bytes per second)

Troubleshooting

1. Login page fails to come up automatically

The ip address is of our range

Whether you can ping the web server address

Whether the home page set is Internet or an intranet page

Whether the flash object adds on is preventing the page to come up

Any firewall which is preventing the login page to come up

  Any proxy or configuration script set

 VPN not connecting:

A very common problem at sites. Look for the following points: Whether authentication is complete and guest has a valid

account Whether you can ping the IP of the VPN server Go to control panel….go to network Connection…Here you can find a icon of the VPN adapter i.e.

cisco vpn adapter …is it enabled? Is the guest entering the password correctly? Provide a public ip – is he able to connect now?

Internet page cannot be displayed

The most important and most often encountered problem. Start with Is the guest connected to the wireless network? Has he received the IP address information? Has he successfully gone through the login screen? Are you able to ping the site he is trying to open? Is his VPN connected? (Some VPN stop the browsing when they are

active.) Try disconnecting the VPN and check if you can browse the sites.

Is it a intranet page or an internet page? Are you able to ping Nomadix?

Outgoing mails not working

If the guest account is valid?

If the address he is sending the mails returns the mails unexpectedly

Try providing our SMTP address

Testing and monitoring steps

1. Wi-fi Signal testing must be done regularly

2. Monitoring the Bandwidth utilization

3. Rating the ISP quality by noting the downtime of the service

4. Stock Spare equipments at each site to reduce the downtime of the link

Testing and monitoring steps

5. Monitor ODUs, network view and login details of guests

6. Check whether VPN application is working when guest logs into his corporate ID

7. Both the ISPs has to be checked

8. Preventive Maintenance of Wi-fi infrastructure

Wi-fi signal testing

Enable Wi-fi on your laptop

Right click on Intel PROSet/Wireless and click on open Intel/Wireless

Select SSID, for e.g. CCILP

Then Click on Connect

Now its connected to CCIPL network

Now here we can see the Network name,Speed,,Signal quality and IP address

Then click on details for additional information on Wi-fi Access point like Channel,Band,Mac ID of the Access point etc.

Click on advanced tab & select advanced statistics to check signal strength

Network view

Initial troubleshooting steps

Before checking any guest laptops , take your laptop & make sure that the signal strength is excellent the Guest room

If everything is working fine with your laptop then request the guest as sir/Madam can I have the permission to check your laptop as I am able to access Internet from my laptop. If the guest permits, then perform the following

Check whether wi-fi is enabled in laptop

Check for the IP address, that is from your DHCP server

Ensure that the correct SSID is selected during wi-fi network configuration.

Make sure that the firewall and proxy settings are disabled.

Request the guest to re-login

After login if he gets any error message like “ Unable to add to nomadix ”,then you should clear the expired list in nomadix to fix the issue

If the error message related to ports like “Error sending data over port”, then we should restart both Internal Web Server (IWS) and Interface Systems to give internet connection

If the guest does not permit to give his / her laptop then immediately inform to front office management

Basic trouble shooting for Wi-fi networks

Step 1:On your internet explorer browser Click on

TOOLS

INTERNET OPTIONS

CONNECTION

LAN SETTINGS.

In the LAN setting make sure that the box for the proxy settings in unchecked.

Step 2:

If u are still getting the error “Page cannot be displayed”

Click on START---RUN, and in the run window, type CMD

Type ipconfig

Step 3:

If you are unable to ping to the server then verify the IP address setting of your adaptor by right click

My Network places

Properties

Select your wireless network icon then right click the icon

Properties

In propertiesSelect Internet protocol TCP A window will open up in this window select

Obtain an IP address automatically and select Obtain a DNS server automatically

Once this is done you should get the login screen for internet access.

In case if you are still unable to get IP address automatically then you can assign an IP address manually Subnet mask 255.255.255.0 and default gateway

Use the preferred DNS,you can leave the alternate DNS blank

If all of these trouble shooting steps fail then

Right click your wireless Icon in the system tray and then click

view available wireless networks check for the available networks select your network and then click

connect

Step 4:

If all the trouble shooting steps fail then go to Start

Run

services.msc after you type this a window will open up

Double click the DHCP Client service then click on Stop and then click on Start Do the same thing for the DNS Client service and Wireless zero configuration

Step 5:

Step 6 :

Finally after all this trouble shooting if you still cannot get to the internet page,make sure you verify if any firewall is ON in the computer

If any firewall is On then please ask the guest to disable the firewall

Trouble shooting Wi-fi LANWi-fi can go wrong due to the following reasons-

Weak signals in the proposed area

Low data rate

Low download speed or slow browsing

Delay in ping response / packet drops

Equipments going faulty due to power interruptions or malfunctioning of the equipments

Physical damage of the equipments and cables

Connections for the equipments are not proper

1. Low signals in proposed areaTo make sure this problem doesn’t occur, you must check whether AP is working properly. And make sure there are no obstructions for the signal to pass

2. Low data rate in Wi-fiOnce the signals are proper and the access points are placed properly,then the date rate in Wi-fi will be good (11Mbps). If the problem of data rate still persists then check the AP (access point).Check whether the antenna is proper and the Ethernet port is pinging

3. Less download speeds/slow browsingAs long as the data rate is good, the download speed and thebrowsing will be good. If the download speed or browsing goes down even when the data rate is optimal then contact ISP(Internet Service Provider) and convergent technical team

4. Delay in ping responses /Packet dropsPing responses depend on signals and data rate. As long as the signal and data rate are proper the ping made to ISP or AP will result in quick reply. If there in any delay then check for the data rate.The data rate must be 11Mbps for 802.11b

5. Customer laptop/palmtop etc going faultyEnsure customer laptop is working fine when he/she complains the Internet is not working fine

6. Physical damage of the equipments or cablesTo avoid this problem care should be taken while placing the equipments; it should be placed in a proper place

7. Connections for the equipment are not intact.To avoid this problem, all the connections to the equipments should be checked whether they are intact before use

Trouble shooting steps for IP Tran

IP Tran problems are usually related to either incorrect Data Tran setup, LAN set up or firewall issues

1. Verify that both the RED and GREEN LEDs on the front edge of the IP Tran are glowing. The IP Tran will not operate unless both of these LEDs are glowing

2. If the RED LED is not glowing, then there is a cable or electrical problem with the Ethernet connection.Verify cable integrity and connections to other LAN components such as router, switches and modem

3. If the GREEN LED is not glowing, then the IP Tran was unable to get an IP address from a DHCP server

Verify that there is a working DHCP server on the LAN which can issue a non conflicting IP address, DNS address(es) and gateway address to the IP Tran

4. If both LEDs are glowing and the Data Tran is properly loaded and configured, then there may a firewall or router configuration which is preventing the IP Tran from reaching the processing host

Internet bandwidth testing procedure

Bandwidth availability (assume that the available bandwidth is 2Mb) Normal download speed for 2Mb will be 200 to 210KB/sec Ping response to the ISP default gateway(192.168.1.1) should be less

than 10ms Ping response to yahoo website www.yahoo.com must be 190ms to

200 ms Trace route to yahoo website www.yahoo.com must be within 10 to

13 hops All the websites should be able to browse properly VPN application must be working

If the normal download speed for 2Mb is less than 200 to 210KB/sec, before logging the complaint to ISP below checking must be performed

1. Ping to your default ISP gateway (192.168.1.1) and check for the response time and packet drops

2. Ping to yahoo website www.yahoo.com, Google www.Google.com, toi www.toi.com and check for the response time

3. Perform Trace route to the yahoo , Google and times of India website and check for the number of hops

Maintenance

LAN Cables and RJ 45 connectors (connected to the AP) should be checked for any physical damages

Make sure the AP is Running with proper channel and Standard (802.11b)

Make sure that Pig tail,amplifier,RF cables etc are working fine

Make sure that the antenna is aligned properly for the excellent signal strength

Duties and Responsibilities 1.Attending to Internet requirements of the Hotel Guests  

Install and configure Wifi devices on Guests Laptop

Trouble shoot (as per Trouble shooting chart) and diagnose – connectivity / installation issues in Guest Laptop

Educate guest about CCIPL services and policies

2. Maintain records and Usage reports Daily shift log

Generate reports (Revenue / ISP logs)

Daily logs have to be generated and emailed to concerned department

3.Coordinate with ISP for all bandwidth related issues

Record and follow up with ISP, incase of slow speed or link failures

Crosscheck bandwidth and download speeds from time to time

At the time of Link failure make a change over from One ISP to other and Inform Support team at office and the hotel management

  

4.Periodic Network Monitoring and Maintain

inventory Signal Strength

Check failure points

Inventory of PCMCIA cards issues to the guest and returned back

Keep and maintain adequate spares to support the network at his site

5. Interaction with hotel

Since they are the first point of interaction, it’s also their prime responsibility to coordinate all activities between CCIPL and the hotel by

maintaining good relations with all hotel staff

1) Crimping a cable

Aim:Crimp an RJ-45 cable.

Things required:- A reasonable length cable

- Either ends of RJ-45 cable

- Crimping tool

How to proceed?

Strip the cable to 2cm at each end and separate the strands.

They are usually divided into twisted pairs of colors

-Orange/Orange-white

-Green/Green-white

-Blue/White and blue

-Brown/brown-white

Crimping code To obtain a straight cable, the ends must be crimped typically the same

way at each end

In general, the code is

1) orange-white

2) orange

3) green-white

4) Blue

5) blue-white

6) Green

7) brown-white

8) brown

An image to better understand the coding

How to crimp a cable?

Take one end of RJ-45 end and carefully place each colored wire into the appropriate slot

Now here’s where you need a little strength! Take the Crimping tool and place in the new wired RJ-45 end

Be very careful

Ensure you are careful,not to pull out any of the wires from the RJ-45 end while you are placing it in the crimping tool

It is best if, while crimping, you keep the ends of each wire pushed in as far as possible to ensure the leads make full contact with the RJ-45 connector

With the RJ-45 End (with wires inserted) in the crimper, use your crimper to clamp the 8 tiny metal contacts of the RJ-45 end into each RJ-45 cable

Once you’re successfully crimped your first end, crimp the other end

This is where you can make or damage the cable!

Make sure you insert colored wires in the proper order

Now check, and re check, that you’ve inserted the colored wires in the proper order.

Once you’re sure you have, crimp that end also

Once an RJ-45 end is crimped, you cannot reuse it

3) Assigning IP address

How to check current IP address? Open Windows Start menu.

Click Run, type: command and click OK.

At the blinking cursor, type: ipconfig /all and press Enter.

Look for these entries near the end of the list: - DHCP Enabled. No means your IP address is static. Yes means it is dynamic.- IP Address. This is your current IP address.

To exit, at the blinking cursor, type: exit and press Enter.

If your current IP address is: Static, then make note of the IP address. You need

the IP address when you open ports in your router or

firewall.

Assign the IP address

Click start->settings->control panel->double click on network connections

Right click on Local Area connection & choose properties

In the dialog box of Local area connection properties select Internet Protocol(TCP/IP) and then click properties

In the dialog box of Internet protocol(TCP/IP) click on both obtain an IP address automatically and obtain DNS server address automatically. Then click OK

1.What is a node on a network that acts as an entry to another network called?

Access point

Router

Gateway

Switch

2. A device which provides wireless signals

Antenna

IP Tran

RF cable

Access point

3. A device that forwards the data packets from one network to other network

Canopy equipment

Router

NOMADIX

Amplifier

4. What does an antenna do?

Boosts up the signals

Transmitting the wireless signals in a particular direction

Forwards the data packets along the network

Joins various computers together.

5. Which of the following is used as a billing server?

NOMADIX server

SMTP server

DHCP server

DNS server

6. Which IEEE standard is normally used in wi-fi?

802.11a

802.11b

802.11g

802.11n

7. Which one of the following acts as load balancer?

NUB

Krone

Router

IP Tran

8. What is IP Tran used for?

Back up

Load balancer

Billing server

Signal transmitter

9. Which one of the following is a maintenance tool?

Crimping tool

LAN tester

Krone tool

All the above

10. What does NAT do?

Provides IP address

Dynamically assigns IP address

Translates public IP to private IP

None of the above