Achieving Business ImpactWinner - Best Results of a Learning

Program

Diversity at Core

About Dubai

Reference: www.dubai.ae; Dubai Tourism Board 2014 Annual Report

Peaceful

coexistence

of cultures

200+ Nationalities

13 million visitors in 2014Mixed

demographicsFood,

Entertainment, Festivities

About Al Tayer

Al Tayer Group..

Established in 1979, curators of 80+

brands to the Middle East in areas of

automotive, retail. Operates businesses

in perfumes and cosmetics distribution,

engineering and interiors contracting.

Our Values..

Integrity. We are true to self and others. We are honest in

our dealings

Quality. We aim to deliver the best and make it better. We

offer an excellent experience

Reliability. We keep promises. We are always there for you

Diversity. We embrace change. We respect differences

Creating a Common Language for High-Level Service

Business Need and Challenges

English is Al Tayer’s official language for business

Workplace inclusivity and interaction through a common language

Level of language and business skills the workforce need to deliver

English is NOT the first language of over 90% of Al Tayer’s 100+ diverse

Retail working hours; geographically spread users; varying skill levels

Need a tailored, measurable, impact based learning programme

Partnering with Xpert Learning

Solution Chosen:

Pearson English Business Solution’s

ONE, an advanced Web-based learning

platform that helps global organizations

develop business communication and

collaboration in a common language and

tangibly improve the way they operate.

A scalable, customizable solution, ONE

delivers engaging, relevant learning via

instructor-led and virtual training to help

talent not only improve English fluency, but

also become more productive and develop

new business skills and cultural awareness

The Approach

Identification of Learning Needs

Learning Design

Implementation of Learning

Evaluation of Learning Impact

The Al Tayer + PearsonEnglish + Xpert Learning Collaboration

Employees Managers

L&D/ Line Training

GlobalEnglish

Reports

Orientations

Surveys

Feedback

Employee Engagement Open House

Sessions

Validation

A CAREFULLY CHOREOGRAPHED INITIATIVE

Validation – Employees and Managers

On the Job – Business Impact!

The staff member started to display

better English communication with

customers, and colleagues. That helps to improve her sales,

and general store achievement

He goes for TEST drives to understand the customer

concerns and he can understand their concerns in a

better way so that the Fault can be fixed in the first attempt

causing better Customer satisfaction

His mail communication has improved causing the

better understanding of the concerns in the vehicle and giving right information to

customers

I feel the improved English ability allows better use of

terminology and gives more confidence in giving a more

detailed selling experience to the customer. This impacts on

business with better sales

The Role, Managers Played in the Success

After I receive the monthly report, I praised the staff that performed

well and encouraged those that did not spend enough time on the

program. I advised them where in the store they can come and sit to

continue their training from the computers in the office

Coaching Role and showing the right path to follow the

person to be successful

I used to discuss with them the progress on the course &

motivate them to take advantage of this opportunity. Whenever my staff has an issue, I used to

help them in resolving the same

Key Findings: Impact of Learning on Performance

99%

agree that GlobalEnglish

has helped them improve their English

communication at work

99%

agree that GlobalEnglish is relevant to

their job.

100%

indicate they have been able to use what they

have learned in

GlobalEnglish on the job.

GlobalEnglish is helping employees improve their ability to communicate at work:

Success Factors

Network

Sense of Achievement Excitement On-going Support

Management Buy-in

Return on Learning

Questions?