Achieving Breakthrough Results With PPM Tools
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Transcript of Achieving Breakthrough Results With PPM Tools
© 2010 Forrester Research, Inc. Reproduction Prohibited1
From Promise to Payoff:Achieving Breakthrough Results with PPM Tools
Presenters:Craig Jackson, Principal Consultant PowerSteering SoftwareTim DeGennaro, Researcher, ForresterSharyn Leaver, VP and Practice Leader, Forrester
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Achieving Breakthrough Results with PPM Tools
From Promise to Payoff
© 2010 Forrester Research, Inc. Reproduction Prohibited3
Today’s Presenters
Tim DeGennaro,
Researcher
Sharyn Leaver, Vice President and Practice Leader
Craig Jackson,
Principal Consultant
© 2010 Forrester Research, Inc. Reproduction Prohibited4
PPM tools provide tremendous value when approached
properly.
© 2010 Forrester Research, Inc. Reproduction Prohibited5
The ROI Of PPM Tools
Common Implementation Mistakes
Lessons Learned From Successful Users
Crawl-Walk-Run to PPM Value
Final Suggestions And Questions
Agenda
© 2010 Forrester Research, Inc. Reproduction Prohibited6
PPM Delivers Value From Many Directions
Reduction of low-value projects
Improved resource utilization
Reduced cost overruns
Reduced project failures
More effective time usage and less overhead
Hard-dollar
returns
-10%
+10%
-10%-15%
-25%
Strategy Roadmaps Portfolio Dashboards Optimization & Rebalancing Approvals & Workflow
Forecasts v. Actuals
Ongoing Cost & Benefit Tracking
Replicate Best Practices
Ad Hoc Reporting
KPIs
Idea Portal
Work Requests
Prioritization
Business Cases
Project Charters
Resource Estimates
Demand Management
Project Roadmaps
Gantt & WBS
Dependencies & Constraints
Time & Expense
Document Management
Project Management
Portfolio Governance
Analysis & Measurement
PPM Helps Improve…
Capacity Analysis
Resource Allocation
Skills & Certifications
Resource Pools
Configurable Roles
Billing Rates
Resource Management
How That Value Is Achieved
7
Monthly reporting that used to take 3-4 days now takes 20 minutes.
Achieved a 25% reduction in project cycle time across the organization.
A business unit achieved a 300% increase in products launched annually, with “significant increase” in on-time delivery.
Client Examples
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© 2010 Forrester Research, Inc. Reproduction Prohibited9
The ROI Of PPM Tools
Common Implementation Mistakes
Lessons Learned From Successful Users
Crawl-Walk-Run to PPM Value
Final Suggestions And Questions
Agenda
© 2010 Forrester Research, Inc. Reproduction Prohibited10
The Three General Challenges Of PPM Implementation
PPM Tool Value
Driving Adoption
Supporting “The right PPM”
Keeping PPM Evolving
© 2010 Forrester Research, Inc. Reproduction Prohibited11
The ROI Of PPM Tools
Common Implementation Mistakes
Lessons Learned From Successful Users
Crawl-Walk-Run to PPM Value
Final Suggestions And Questions
Agenda
© 2010 Forrester Research, Inc. Reproduction Prohibited12
Successful PPM User-Organizations Do Prep-Work As They Search For Tools
Performance• Define and document current processes• Define user roles and what they need from the
vendor
Stagnation• Define which aspects of PPM will be the most
beneficial to improve• Check up on data availability and quality
Adoption• Appoint a project owner, goal them on success• Prepare messaging: What’s in it for you?
Supporting “The right
PPM”
Keeping PPM
Evolving
Driving Adoption
© 2010 Forrester Research, Inc. Reproduction Prohibited13
The ROI Of PPM Tools
Common Implementation Mistakes
Lessons Learned From Successful Users
Crawl-Walk-Run to PPM Value
Final Suggestions And Questions
Agenda
CRAWL WALK RUN
Demand capture (Project Requests)
Simple Prioritization Project Governance Simple budget, cost and
benefit tracking Report Wizard/Visual
Portal reporting A few standard dashboards
and portfolios
More sophisticated prioritization
More sophisticated financials and measurement
More portfolios and dashboards, with more sophisticated measures
More detailed financial tracking
Capacity Management
Detailed project cost estimation
Project scheduling and detailed task management
Time capture Full-blown Resource
Management Automated interfaces for
detailed cost tracking
50% 30% 20%
Phased Deployment for PPM Success
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Greatest impact of the process comes from improving governance & optimizing demand.
Ease organizational adoption by implementing the right functionality at the right time.
People, Processes, and Systems must be in sync. Cannot succeed without all three.
The target maturity is typically “Walk” across the enterprise. (Some sectors may wish to Run.) It provides the right amount of control without over engineering the solution.
“Crawl-Walk-Run” Implications
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Improve High-Level Decision Making…
16
…& Be Wary of Lower-Value Overhead Tasks
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Executives• Focus on the Big Picture & always have an eye on results• Key PPM attribute: improving decision making & financial returns
Managers• Need to manage staff effectively & demonstrate “value creation” to
leadership• Key PPM attribute: management by exception, ability to easily
aggregate and validate data for reporting
Team Members• Like tools that make their job easier, resent those that only create
“busy work” from which they don’t benefit• Key PPM attribute: “What do I need to do next & how do I do it?”;
ease-of-use
Don’t Forget the “What’s In It for Me?”
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© 2010 Forrester Research, Inc. Reproduction Prohibited19
The ROI Of PPM Tools
Common Implementation Mistakes
Lessons Learned From Successful Users
Crawl-Walk-Run to PPM Value
Final Suggestions And Questions
Agenda
Take the time to evaluate your current processes & needs
Use “Crawl-Walk-Run” to identify where the highest PPM value exists
Avoid the “Big Bang” approach – incremental roll-out reduces overhead, minimizes change management, and establishes early wins
Understand “What’s in it for me?” for different roles; use this to inform your deployment plan and gain buy-in
Select a PPM tool that can meet both your current and future requirements – easily and cost effectively
When evaluating tools, look beyond the functional checklist to understand how the solution encourages adoption, value realization and ROI
6 Key Takeaways for Achieving PPM Results
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© 2010 Forrester Research, Inc. Reproduction Prohibited21
Thank You!
Tim DeGennaro,
Researcher [email protected]
Sharyn Leaver, Vice President and Practice [email protected]
Craig Jackson,
Principal [email protected]
© 2010 Forrester Research, Inc. Reproduction Prohibited22
Achieving Breakthrough Results with PPM Tools
View the full presentation now.
Or Contact UsPowerSteering Softwarewww.powersteeringsoftware.com1-866-390-9088