Achieving Breakthrough Results With PPM Tools

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© 2010 Forrester Research, Inc. Reproduction Prohibited 1 From Promise to Payoff: Achieving Breakthrough Results with PPM Tools Presenters: Craig Jackson, Principal Consultant PowerSteering Software Tim DeGennaro, Researcher, Forrester Sharyn Leaver, VP and Practice Leader, Forrester Welcome! Thank you for joining us. View the full presentation now. Or Contact Us PowerSteering Software www.powersteeringsoftware.com 1-866-390-9088

description

A study by Forrester Research, Inc. estimates the typical PPM software implementation can achieve an ROI of over 250% with a payback period of less than 12 months (“The ROI of Project Portfolio Management Tools,” May, 2009). Yet achieving such impressive results depends on more than just choosing the application with the right list of features. View this slide excerpt from the webinar which explores common PPM implementation challenges and reveals proven strategies for circumventing them. You will learn: -The primary drivers of PPM software ROI -The most critical mistakes of PPM implementations & how to avoid them -Ways to improve top-down support for your PMO or PPM practices -The keys to accelerating user adoption -Strategies for managing the PPM vision, the resulting change, & your PPM vendor

Transcript of Achieving Breakthrough Results With PPM Tools

Page 1: Achieving Breakthrough Results With PPM Tools

© 2010 Forrester Research, Inc. Reproduction Prohibited1

From Promise to Payoff:Achieving Breakthrough Results with PPM Tools

Presenters:Craig Jackson, Principal Consultant PowerSteering SoftwareTim DeGennaro, Researcher, ForresterSharyn Leaver, VP and Practice Leader, Forrester

Welcome! Thank you for joining us.View the full presentation now.

Or Contact UsPowerSteering Softwarewww.powersteeringsoftware.com1-866-390-9088

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Achieving Breakthrough Results with PPM Tools

From Promise to Payoff

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© 2010 Forrester Research, Inc. Reproduction Prohibited3

Today’s Presenters

Tim DeGennaro,

Researcher

Sharyn Leaver, Vice President and Practice Leader

Craig Jackson,

Principal Consultant

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© 2010 Forrester Research, Inc. Reproduction Prohibited4

PPM tools provide tremendous value when approached

properly.

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The ROI Of PPM Tools

Common Implementation Mistakes

Lessons Learned From Successful Users

Crawl-Walk-Run to PPM Value

Final Suggestions And Questions

Agenda

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PPM Delivers Value From Many Directions

Reduction of low-value projects

Improved resource utilization

Reduced cost overruns

Reduced project failures

More effective time usage and less overhead

Hard-dollar

returns

-10%

+10%

-10%-15%

-25%

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Strategy Roadmaps Portfolio Dashboards Optimization & Rebalancing Approvals & Workflow

Forecasts v. Actuals

Ongoing Cost & Benefit Tracking

Replicate Best Practices

Ad Hoc Reporting

KPIs

Idea Portal

Work Requests

Prioritization

Business Cases

Project Charters

Resource Estimates

Demand Management

Project Roadmaps

Gantt & WBS

Dependencies & Constraints

Time & Expense

Document Management

Project Management

Portfolio Governance

Analysis & Measurement

PPM Helps Improve…

Capacity Analysis

Resource Allocation

Skills & Certifications

Resource Pools

Configurable Roles

Billing Rates

Resource Management

How That Value Is Achieved

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Monthly reporting that used to take 3-4 days now takes 20 minutes.

Achieved a 25% reduction in project cycle time across the organization.

A business unit achieved a 300% increase in products launched annually, with “significant increase” in on-time delivery.

Client Examples

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The ROI Of PPM Tools

Common Implementation Mistakes

Lessons Learned From Successful Users

Crawl-Walk-Run to PPM Value

Final Suggestions And Questions

Agenda

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© 2010 Forrester Research, Inc. Reproduction Prohibited10

The Three General Challenges Of PPM Implementation

PPM Tool Value

Driving Adoption

Supporting “The right PPM”

Keeping PPM Evolving

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© 2010 Forrester Research, Inc. Reproduction Prohibited11

The ROI Of PPM Tools

Common Implementation Mistakes

Lessons Learned From Successful Users

Crawl-Walk-Run to PPM Value

Final Suggestions And Questions

Agenda

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© 2010 Forrester Research, Inc. Reproduction Prohibited12

Successful PPM User-Organizations Do Prep-Work As They Search For Tools

Performance• Define and document current processes• Define user roles and what they need from the

vendor

Stagnation• Define which aspects of PPM will be the most

beneficial to improve• Check up on data availability and quality

Adoption• Appoint a project owner, goal them on success• Prepare messaging: What’s in it for you?

Supporting “The right

PPM”

Keeping PPM

Evolving

Driving Adoption

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The ROI Of PPM Tools

Common Implementation Mistakes

Lessons Learned From Successful Users

Crawl-Walk-Run to PPM Value

Final Suggestions And Questions

Agenda

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CRAWL WALK RUN

Demand capture (Project Requests)

Simple Prioritization Project Governance Simple budget, cost and

benefit tracking Report Wizard/Visual

Portal reporting A few standard dashboards

and portfolios

More sophisticated prioritization

More sophisticated financials and measurement

More portfolios and dashboards, with more sophisticated measures

More detailed financial tracking

Capacity Management

Detailed project cost estimation

Project scheduling and detailed task management

Time capture Full-blown Resource

Management Automated interfaces for

detailed cost tracking

50% 30% 20%

Phased Deployment for PPM Success

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Greatest impact of the process comes from improving governance & optimizing demand.

Ease organizational adoption by implementing the right functionality at the right time.

People, Processes, and Systems must be in sync. Cannot succeed without all three.

The target maturity is typically “Walk” across the enterprise. (Some sectors may wish to Run.) It provides the right amount of control without over engineering the solution.

“Crawl-Walk-Run” Implications

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Improve High-Level Decision Making…

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…& Be Wary of Lower-Value Overhead Tasks

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Executives• Focus on the Big Picture & always have an eye on results• Key PPM attribute: improving decision making & financial returns

Managers• Need to manage staff effectively & demonstrate “value creation” to

leadership• Key PPM attribute: management by exception, ability to easily

aggregate and validate data for reporting

Team Members• Like tools that make their job easier, resent those that only create

“busy work” from which they don’t benefit• Key PPM attribute: “What do I need to do next & how do I do it?”;

ease-of-use

Don’t Forget the “What’s In It for Me?”

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The ROI Of PPM Tools

Common Implementation Mistakes

Lessons Learned From Successful Users

Crawl-Walk-Run to PPM Value

Final Suggestions And Questions

Agenda

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Take the time to evaluate your current processes & needs

Use “Crawl-Walk-Run” to identify where the highest PPM value exists

Avoid the “Big Bang” approach – incremental roll-out reduces overhead, minimizes change management, and establishes early wins

Understand “What’s in it for me?” for different roles; use this to inform your deployment plan and gain buy-in

Select a PPM tool that can meet both your current and future requirements – easily and cost effectively

When evaluating tools, look beyond the functional checklist to understand how the solution encourages adoption, value realization and ROI

6 Key Takeaways for Achieving PPM Results

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Thank You!

Tim DeGennaro,

Researcher [email protected]

Sharyn Leaver, Vice President and Practice [email protected]

Craig Jackson,

Principal [email protected]