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Website Design for Older UsersPeter Lancellotti
Seniors Helping Seniors West L.A.Nonmedical Home Care Services
&USC Davis School of Gerontology
Center for Digital Aging
NIA & NIHRecommendations
On Website Design for Older Users
Functionality• White background and black type• 12 – 14 point fonts with text enlargers• Break information into short sections• Allow space around clickable targets• Provide videos to see & hear your message• Minimize scrolling• Minimize the use of jargon & technical terms• Single mouse clicks
www.nia.nih.gov/healthinformation (revised March 2009)
Who’s Looking?• Caregivers• Geriatric Care Managers• Occupational Therapists • Physical Therapists• Social Workers• Elder care advocates• Older Adults in need of care
Public Policy & Aging Report, 2014, 24, 18–20doi: 10.1093/ppar/prt004Dana Ellis, BA, and Joseph F. Coughlin, PhD∗Advance Access publication December 17, 2013
Just When We Need It Most: Trust, Technology,
and Navigating Old AgeThis growing role for technology coincides
with a decrease in people’s trust inothers just when we may need it most.
“Trust: You know it when you have it and
perhaps even more so when you don’t.”
“Technology has improved our efficiency
in transactions and finding information;
however, it has decreased our contact with
people who are empathic toward us.”
Consumer Websites• Banking industry• Social Networks• Shopping Online• “Dr. Google”
Usability - important in every technology that involves user interactions . . . critical when systems are used by older adults.
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