Website Design for Older UsersPeter Lancellotti

Seniors Helping Seniors West L.A.Nonmedical Home Care Services

&USC Davis School of Gerontology

Center for Digital Aging

NIA & NIHRecommendations

On Website Design for Older Users

Functionality• White background and black type• 12 – 14 point fonts with text enlargers• Break information into short sections• Allow space around clickable targets• Provide videos to see & hear your message• Minimize scrolling• Minimize the use of jargon & technical terms• Single mouse clicks

www.nia.nih.gov/healthinformation (revised March 2009)

Who’s Looking?• Caregivers• Geriatric Care Managers• Occupational Therapists • Physical Therapists• Social Workers• Elder care advocates• Older Adults in need of care

Public Policy & Aging Report, 2014, 24, 18–20doi: 10.1093/ppar/prt004Dana Ellis, BA, and Joseph F. Coughlin, PhD∗Advance Access publication December 17, 2013

Just When We Need It Most: Trust, Technology,

and Navigating Old AgeThis growing role for technology coincides

with a decrease in people’s trust inothers just when we may need it most.

“Trust: You know it when you have it and

perhaps even more so when you don’t.”

“Technology has improved our efficiency

in transactions and finding information;

however, it has decreased our contact with

people who are empathic toward us.”

Consumer Websites• Banking industry• Social Networks• Shopping Online• “Dr. Google”

Usability - important in every technology that involves user interactions . . . critical when systems are used by older adults.

Thank You!Peter Lancellotti

(310) 283-8598 (213) 821-5390petershs@seniorcarewestla.com plancell@usc.edu