INSTRUCTIONS
VOICEconnection Instructions for use without 2020 System
• Log into SUITEconnection
• Log into Eyebeam
• Click on VOICEconnection, then Launch
• Choose the Campaign
• Choose the Script name
• Only the ones you are approved for will show
• Click LAUNCH button which will open the Button
page.
• Wait for Eyebeam to ring with a call, then click answer.
• Use VOICEconnection to converse with customers.
• Do every script step in order.
• Only use expressions and rebuttals if needed.
• At the end of the call, go to your dialer and transfer or post
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