INSTRUCTIONS

VOICEconnection Instructions for use without 2020 System

• Log into SUITEconnection

• Log into Eyebeam

• Click on VOICEconnection, then Launch

• Choose the Campaign

• Choose the Script name

• Only the ones you are approved for will show

• Click LAUNCH button which will open the Button

page.

• Wait for Eyebeam to ring with a call, then click answer.

• Use VOICEconnection to converse with customers.

• Do every script step in order.

• Only use expressions and rebuttals if needed.

• At the end of the call, go to your dialer and transfer or post