Victorian - Human Services Directory (HSD)
Friday 24th June 2011
Project Manager – Max Walker
Email: [email protected]
Current Status – HSD
The Statement:-
“The Human Services Directory will be the most easily accessible, reliable, authoritative and comprehensive source of information for Services supporting the health and wellbeing of people in Victoria”
The Users:-
Nurse On Call (200,000 phone calls/year) The Better Health Channel (1,000,000 hits/month) National Health Call Centre Disability Online The GP Register is used by Public/Private Victorian Patient and Client Management Systems, Clinical Information Systems and Community Systems Other Peak Bodies, General Practitioners, Victoria
The Facts
Victoria:-
Landmass – 227,000 km2 = State of Utah
Population Total - 5,500,000
Capital City – Melbourne, 4,500,000
Rural 1,000,000
HSD Usage:-
800,000 hits/month from health/human practitioners and the public via GUI
200,000 hits/month are from the public API
HSD Content:- 24,000 practitioners (Including the State’s 5,900 GP’s)
1,070 pharmacies
15,000 service sites, and
11,000 organisations
Directory management – “Single Source of Truth”
Human Services
Directory
Clinical application local address book/Other Applications (using API)
HPI-I and HPI-O sourced from IHI Services
Web Services – (API)
(To be Done)
Certificates from Trusted Authority
Web Services (API) (Done)
NASH (Not deployed)
Sites maintain their own content
(via Web Browser)
Public Access Portal (Web Browser)
Better Health Channel – Victoria (API)
Program of Work/The FutureProgram of Work/The Future
Program of Work:-
National E-Health Infrastructure – February 2011
International Standard – Geo-Coding of Address Authenticated Application Programming Interface (API) Health Provider Identifier – Organisations/Individuals (HPI-O/I’s) National Authentication Service Health, Certificates (NASH) Endpoint Locator Service (ELS) Individual Health Identifier (IHI) Service
National HSD – Search Screen by Jurisdiction – April 2011
Personal Electronic Controlled Health Record (PECHR)
The HSD as an International Standard (in the making)
Content Management - Quality and IntegrityContent Management - Quality and Integrity
Human and Health Services – Yellow Pages Service
Breadth and Depth of coverage of the Human and Health Environment
The HSD is an Opt-in model
Self Authorship based
Content Management workflow - Author and Approver
Content Management Quality Assurance processes
Validation at the Source
Validation where appropriate – Victorian Mapping Address Service (VMAS) Geo-Coding (via API)
Automatic System content checking processes e.g. Medicare Provider Number
Security Matrix
Supported and updated by a dedicated team of 4 - 6 Helpdesk staff, who are updating information to the directory on a daily basis
Partnerships, e.g. GP/Hospital Liaisons – GP movements
What Consumers/Practitioners say
“The database is such a useful resource for me, I would use it 3 or 4 times a week. So it is really in my best interests that it is as up to date as possible”.
Email Ian Ferretter Quitline Manager - Tobacco Control Unit Cancer Council Victoria
“Thanks again for your help Ted. For what it's worth, I think the HSD is a wonderful initiative and hope the other states plan to follow suit (if they haven't already)”.
Email Glenn Tassie, (Website Developer)
"You've done a terrific job with the HSD and I particularly appreciate the foresight gone into what has been developed to enable systems such as ours to leverage off it in a mutually beneficial way"
Email Elli Wellings PACT Project Manager Victoria Police
Thank you very much for your prompt and very detailed response to my queries. I am truly impressed with this directory and we will make good use of it in our office. Am very excited by the prospect of a national register rolling out one day like this.
Email Senior Project Officer, FaHCSIA Victoria STO
Websites
Human Services Directory - Live
Human Services Directory – UAT
ACT Government, Human Services Directory
Better Health Channel - Public Face of Human Services Directory
Arthritis Map - Believed to be a World First - 2 Websites, Consumers and Health Planning
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