Victorian - Human Services Directory (HSD)

Friday 24th June 2011

Project Manager – Max Walker

Email: max.walker@health.vic.gov.au

Current Status – HSD

The Statement:-

“The Human Services Directory will be the most easily accessible, reliable, authoritative and comprehensive source of information for Services supporting the health and wellbeing of people in Victoria”

The Users:-

Nurse On Call (200,000 phone calls/year) The Better Health Channel (1,000,000 hits/month) National Health Call Centre Disability Online The GP Register is used by Public/Private Victorian Patient and Client Management Systems, Clinical Information Systems and Community Systems Other Peak Bodies, General Practitioners, Victoria

The Facts

Victoria:-

Landmass – 227,000 km2 = State of Utah

Population Total - 5,500,000

Capital City – Melbourne, 4,500,000

Rural 1,000,000

HSD Usage:-

800,000 hits/month from health/human practitioners and the public via GUI

200,000 hits/month are from the public API

HSD Content:- 24,000 practitioners (Including the State’s 5,900 GP’s)

1,070 pharmacies

15,000 service sites, and

11,000 organisations

Directory management – “Single Source of Truth”

Human Services

Directory

Clinical application local address book/Other Applications (using API)

HPI-I and HPI-O sourced from IHI Services

Web Services – (API)

(To be Done)

Certificates from Trusted Authority

Web Services (API) (Done)

NASH (Not deployed)

Sites maintain their own content

(via Web Browser)

Public Access Portal (Web Browser)

Better Health Channel – Victoria (API)

Program of Work/The FutureProgram of Work/The Future

Program of Work:-

National E-Health Infrastructure – February 2011

International Standard – Geo-Coding of Address Authenticated Application Programming Interface (API) Health Provider Identifier – Organisations/Individuals (HPI-O/I’s) National Authentication Service Health, Certificates (NASH) Endpoint Locator Service (ELS) Individual Health Identifier (IHI) Service

National HSD – Search Screen by Jurisdiction – April 2011

Personal Electronic Controlled Health Record (PECHR)

The HSD as an International Standard (in the making)

Content Management - Quality and IntegrityContent Management - Quality and Integrity

Human and Health Services – Yellow Pages Service

Breadth and Depth of coverage of the Human and Health Environment

The HSD is an Opt-in model

Self Authorship based

Content Management workflow - Author and Approver

Content Management Quality Assurance processes

Validation at the Source

Validation where appropriate – Victorian Mapping Address Service (VMAS) Geo-Coding (via API)

Automatic System content checking processes e.g. Medicare Provider Number

Security Matrix

Supported and updated by a dedicated team of 4 - 6 Helpdesk staff, who are updating information to the directory on a daily basis

Partnerships, e.g. GP/Hospital Liaisons – GP movements

What Consumers/Practitioners say

“The database is such a useful resource for me, I would use it 3 or 4 times a week. So it is really in my best interests that it is as up to date as possible”.

Email Ian Ferretter Quitline Manager - Tobacco Control Unit Cancer Council Victoria

“Thanks again for your help Ted. For what it's worth, I think the HSD is a wonderful initiative and hope the other states plan to follow suit (if they haven't already)”.

Email Glenn Tassie, (Website Developer)

"You've done a terrific job with the HSD and I particularly appreciate the foresight gone into what has been developed to enable systems such as ours to leverage off it in a mutually beneficial way"

Email Elli Wellings PACT Project Manager Victoria Police

Thank you very much for your prompt and very detailed response to my queries. I am truly impressed with this directory and we will make good use of it in our office. Am very excited by the prospect of a national register rolling out one day like this.

Email Senior Project Officer, FaHCSIA Victoria STO

Websites

Human Services Directory - Live

Human Services Directory – UAT

ACT Government, Human Services Directory

Better Health Channel - Public Face of Human Services Directory

Arthritis Map - Believed to be a World First - 2 Websites, Consumers and Health Planning