Salesforce for government: a platform for multi-purpose service delivery

Mike de HenninPublic Sector Solutions Lead,

salesforce.com

/salesforceanz

@salesforce

Paul Fraser

Senior Manager, IT

Australian Children's Education and Care Quality Authority (ACECQA)

ACECQA and Salesforce – rapid business value

The best possible start in life

Who are ACECQA?

• ACECQA is a national agency, guiding the implementation of a national quality framework for childcare in Australia, including standards at centres and the qualifications of centre staff

• Approximately 80 staff

Why did we choose Salesforce?

• Cloud based infrastructure suits small org

• Service Cloud has core components already in place:

• Service console• Accounts, contacts• Chatter

• Rapid, low cost, flexible development with development partner

Online qualifications applications

Content to go here

The best possible start in life

Challenges• Rapid development can be a tough

sell to business leaders but the results speak for themselves

Recommendations• Involve business champions end to

end• Regular build reviews and flexible

requirements• Use a development partnerBenefits• Major modules delivered in weeks not

months

Intranet

Content to go here

The best possible start in life

Joe Young

Director - Disabilities SA

Department for Communities and Social Inclusion (DCSI)

What the DCSI provides

What DCSI does with the Salesforce Platform

How did DCSI start with the Salesforce Platform

Isolated and independently developed desktop

applications generated unknown data repositories

Increasing resources for process administration

High costs of replacement and maintaining software

Application build times reduced by-on average-50%

Provides a customised workflow enabling efficiency

and transparency across sites, customers and

consumers Consolidating data opens up a data view to

everyone

DCSI is developing a growing list of applications on the

salesforce platform, which is allowing innovation,

efficiency and transparency.

SQL Server

Service Providers

DCSIusers

Citizens

Citizen Portal

www.mysupportadvisor.com.au

Service ProviderPortal

• Individualisation of funding

• Contracting• Reconciliation of contract v actual

• Payments• Care/Case Mgt• Bed / Facilities Mgt• Rostering• NDIS Interface

Department for Communities and Social Inclusion - Salesforce.com

Reports

LocalNightly back-up

MySupportAdvisor.com.au

• First e-market place in Australia for people with disability.

• NGOs providing Disability services

• Search, Find, Review (consumer led quality)

• Client access to view their funding and supports

• NGO populates their data